What is Freshsales Suite?
Pros from reviewers
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Intuitive and reliable features: Freshsales suite offers intuitive and reliable features, including mail and calendar integration, email templates, and sales campaigns. These features can streamline operations and improve efficiency.
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Powerful and cost-effective CRM solution: Freshsales suite provides a comprehensive CRM system that is reasonably priced and requires less maintenance compared to major systems like HubSpot and Salesforce. It is ideal for medium-sized companies that need a robust CRM but cannot afford the high costs of larger systems.
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Outstanding customer support: Freshsales offers exceptional customer support that is always ready to provide solutions within minutes. This level of support can significantly enhance the user experience and ensure smooth operations.
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Effective lead conversion: The implementation of Freshsales, particularly Freshchat, on a company's website can significantly boost lead conversion. This can result in increased customer acquisition and business growth.
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Sales automation tool: Freshsales includes a sales automation tool that can save significant time for a company, allowing for a more efficient workday. This tool can also contribute to business growth, as evidenced by a 10% growth experienced by one user.
Cons from reviewers
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Poor customer support: Despite the software's user-friendly interface and powerful features, some users have reported slow response times and poor customer service from Freshsales Suite, which can be frustrating and hinder the overall user experience.
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Lack of advanced features: The software lacks some advanced features such as if/then functionality in workflows and deal-specific algorithms for email integration, which can lead to inefficiencies and increased manual work
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Limited marketing contacts: All plans limit users to 1000 marketing emails per month, which can be quickly exceeded, especially for businesses that send newsletters or have a large customer base. The option to upgrade is available but it's expensive and unscalable as a business grows
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Limited social media integration: Freshsales Suite currently lacks integration with popular social networks like Instagram, Facebook, and LinkedIn, limiting its functionality for businesses that rely heavily on these platforms for lead generation and customer engagement
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System glitches: Some users have reported instances where the system gets stuck or is slow to sync, delaying the appearance of new deals or contacts in searches and hindering the process of linking emails or creating new deals
90% off the Pro plan for 1 year on Freshsales Suite
Get 90% off the Pro plan for 1 year on Freshsales Suite and up to $100,000 savings with Secret.
Main features
Starting Price
Free Plan
Sales forecasting
Reporting & Analytics
Sales campaigns & events tracking
Mobile app
Automate sequences & workflows
Starting Price
$18
/ user / month
Free Plan
No
Sales forecasting
Reporting & Analytics
Sales campaigns & events tracking
Mobile app
Automate sequences & workflows
90% off the Pro plan for 1 year on Freshsales Suite
Get 90% off the Pro plan for 1 year on Freshsales Suite and up to $100,000 savings with Secret.
How Freshsales Suite compare to similar software?
Product
Price
$18
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
90% off the Pro plan for 1 year on Freshsales Suite
Save up to $100,000
When it comes to comparing Pipedrive and Freshsales, it's essential to delve into their distinct focuses, strengths, and the unique value propositions they bring to businesses.
Pipedrive sets itself apart with its exceptional visual sales pipeline management. This particular feature makes it an attractive choice for businesses that place a premium on having a crystal-clear, graphical representation of their sales processes. With Pipedrive, users can seamlessly drag and drop deals between different stages, giving them a tangible sense of control over their sales management. The interface's simplicity, combined with robust visualization tools, grants immediate insights into both bottlenecks and opportunities within the sales process. For those prioritizing a visual approach to sales management and seeking a platform that's user-friendly and intuitive, Pipedrive often emerges as the top pick.
In contrast, Freshsales distinguishes itself through its emphasis on AI-driven features. The...
Freshsales Suite
CRM software
90% off the Pro plan for 1 year on Freshsales Suite
Save up to $100,000
Pipedrive
Stay focused on sales and collect more leads with this lead management software
When it comes to choosing between Freshsales and Salesforce for your customer relationship management (CRM) and sales automation needs, several key differences can help you determine which platform is the right fit for your business.
Firstly, these two products target different segments of the market. Freshsales is specifically designed to cater to the needs of small to medium-sized businesses and startups. Its user-friendly interface and streamlined features make it a practical choice for organizations looking for simplicity and ease of use. In contrast, Salesforce positions itself as a comprehensive CRM solution suitable for businesses of all sizes, including large enterprises. It offers an extensive range of features, customizable workflows, and the ability to handle complex sales processes.
Another significant distinction between Freshsales and Salesforce lies in their approach to customization and scalability. Freshsales provides a more straightforward and out-of-the-box...
Freshsales Suite
CRM software
90% off the Pro plan for 1 year on Freshsales Suite
Save up to $100,000
Salesforce
CRM software for SMEs
Who is Freshsales Suite best for according to our reviewers?
Sales and Marketing Teams: These teams value Freshsales Suite for its user-friendly interface and reliable features. They use the software's premium features for lead management and sales pitches. However, they wish for more social media integration and faster file importing
Solo Workers: These users find Freshsales Suite meets their needs for tracking client interactions. They appreciate its easy accessibility, quick use, and mobile app. However, they wish for more integrations, especially with task management tools like Todoist
Small to Medium-Sized Businesses: These businesses find Freshsales Suite to be a cost-effective and efficient CRM solution. They appreciate the system's affordability and low maintenance compared to larger systems like HubSpot and Salesforce. The software assists in building strong customer relationships and boosting lead conversion
Technical and Sales Departments: These departments find Freshsales Suite's timeline view and user-friendly features beneficial. However, they find generating reports unintuitive and the mail integration lacking smart, deal-specific algorithms. They also experience slow sync, which hinders linking emails or creating new deals
Insurance Companies: These companies use Freshsales Suite for managing leads and customers to communications, including SMS, email, and chat. They appreciate the software's reasonable pricing, excellent customer support, and customization options. However, they experience some product bugs and feature limitations.
90% off the Pro plan for 1 year on Freshsales Suite
Get 90% off the Pro plan for 1 year on Freshsales Suite and up to $100,000 savings with Secret.
Freshsales Suite Reviews
4.0
Freshsales Suite rating
4.5
Ease of use
4.7
Customer service
4.4
Value for money
4.1
Likelihood to recommend
4.5
Features
29 Freshsales Suite Reviews
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Grace F
Efficient Client Interaction Management with Excellent Value for Money
it helps me keep track of all interactions with clients, ensuring nothing falls through the cracks. Lastly, the value for money is excellent
October 19, 2024
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Jordan Garcia
Reliable System; Fewer Errors.
I have some issues with the Freshsales Suite software. I'm unable to upload images directly into the email body and sometimes, emails sent through the CRM end up in spam. I also see other team members' deals on my dashboard, even though I don't have the rights to. However, the software does help me plan and strategize my deals roadmap. It provides a good forecast and is excellent for data management. I also appreciate the inclusion of AI/ML techniques for a better experience.
October 15, 2024
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Samuel Brown
Enhanced Sales Performance Insights and Mobile App: A Strategic Decision-Maker's Delight
it provides detailed insights into sales performance, which aids in strategic decision-making. I appreciate the mobile app as well
October 6, 2024
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Nancy Garcia
Freshsales Suite: Meeting Our Needs Effectively
My overall experience with Freshsales Suite has been positive. Since we upgraded to an enterprise plan, the support has improved, although it was often slow when we were not an enterprise client. The product offers a multitude of features and a multi-touchpoint approach, including email journeys, Whatsapp integration, chatbots, and SMS. However, I am frustrated by the lack of if/then functionality in workflows, as it would significantly reduce manual work when setting up workflows and adding new conditions. I am also not fond of the policy and pricing related to marketing contacts. All plans limit you to 1000 marketing emails per month, which can be quickly exceeded, especially if you're sending newsletters. There is an option to upgrade, but it's too expensive and unscalable as a business grows. We've managed to overcome this by integrating CRM with an SMTP service that handles this part and is calculated on the number of emails sent. We've been using Freshsales for 2 years now and despite searching for alternatives, we've stuck with it.
September 28, 2024
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Alan Smith
Lacking Features Competitors Excel At
I'm not particularly impressed with Freshsales Suite. Although their customer service is top-notch, I find it lacking in some basic features that I used in Pipedrive. The features it does have are user-friendly and the timeline view offers different perspectives. However, generating reports is not intuitive, despite its potential. The mail integration doesn't work well for me. When set to 'auto', all client emails appear on all their deals, lacking smart, deal-specific algorithms. The absence of a search function on the email page also renders the email sync useless for me. The sync is slow, often delaying the appearance of new deals or contacts in searches, which hinders me from linking emails or creating new deals. I switched to Freshsales intending to merge our technical department with sales, but I'm not satisfied with the results.
September 21, 2024
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Grace N
Enhanced Productivity: Seamless Sync with Mailchimp and Google Calendar
it seamlessly syncs with other software like Mailchimp and Google Calendar, enhancing productivity. The contact management feature is very robust
September 17, 2024
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Pamela
Exemplary Customer Service Experience with Freshsales Suite
My experience with the Freshsales Suite team was absolutely top-notch during our initial conversations. The sales team was incredibly professional and attentive, making me feel valued and heard. Once I signed the contract, I found that the customer service and tech team were quite busy, but they always made sure to get back to me, even if it took a bit longer than expected. I initially signed up for a year, but due to unforeseen circumstances, I had to cancel within the first 3 days. The team was understanding and cooperative, and we're currently working out the details of the payment process. If you're considering this CRM, I'd recommend you to clearly state your project and business requirements, and ensure your service is up and running. The global advertising of Freshsales Suite is spot on - it's a robust and reliable platform. And from my experience, even if an issue arises, rest assured that the team will eventually come through to provide the assistance you need.
September 9, 2024
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Zadie S
Improved Focus and Customer Support in Sales Management.
I've been able to focus more on closing deals rather than managing them. The customer support is also commendable
September 2, 2024
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Dennis B
Effortlessly Simple yet Robust
Freshsales is my go-to tool for tracking client interactions. It effectively handles all stages of these interactions, saving me time and reminding me of pending tasks to convert a customer. I estimate that without Freshsales, my contracts would drop by about 50%. Unlike other similar software, Freshsales is visually pleasing and intuitive to use. All information is well displayed and easy to comprehend. My only gripes with Freshsales are the slow response times from customer support and the lack of integration with Gmail for incoming mail. If it had Gmail integration, I would shift all my communication to Freshsales. I opted for Freshsales because it integrates with all other FreshWorks tools we use. We transitioned to Freshsales because it's part of Freshdesk, a software we know and trust.
August 25, 2024
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Juan
Seems Incomplete
Firstly, I appreciate that the Growth tier of Freshsales Suite is now free for up to three users, making it hard to justify paying for other less featured CRM platforms. However, the more I use it, the more I feel that Freshsales lacks refinement and feels unfinished. It boasts a lot of features on paper, but these are difficult to access and require extensive setup and frequent workarounds. Particularly with synchronization tools, the behavior is unpredictable and sometimes problematic. While I found the second-tier support to be generally good, initial responses often show a lack of effort to understand my issue. The chatbot, in my opinion, is useless. This is my second time trying Freshsales. Despite its attractive pricing and feature set, I keep encountering usability issues.
August 17, 2024
