What is SugarCRM?
Pros from reviewers
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Self-hosting capabilities: The ability to self-host the platform helps keep costs low and is a good option for those who are tech-savvy enough to install and maintain their own instance on a web server
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Reliable and functional: SugarCRM Community Edition is a reliable tool that provides enough functionality to record all necessary data, making it a great tool for tracking client data and deals
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User-friendly with excellent reporting: SugarCRM is easy to use and provides excellent results for reports and dashboards. It is user-friendly due to its simple design and provides reports and dashboards that are easy to understand
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Customizable and affordable: SugarCRM is straightforward to set up and its cloud-hosted environment requires minimal maintenance. It's easy for small teams to customize without the need for developers, and it is affordable
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Excellent customer support: SugarCRM has a strong customer support team that is very responsive. The SugarCRM team is supportive and provides excellent customer service.
Cons from reviewers
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Outdated interface: The user interface of SugarCRM is considered dated and can be difficult to navigate for those not familiar with the typical CRM data model concept
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High overall cost: Despite its functionality, some users find SugarCRM to be overpriced, especially for small organizations
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Lack of discipline in release schedules: Users have reported a need for stricter discipline regarding release schedules, code changes, and system recommendation documentation
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Slow and cumbersome platform: Some users have reported that the platform is slow, frequently refreshing and erasing progress while working
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Poor customer service: Users have reported poor customer service, with issues often dismissed as bugs without a clear resolution timeline.
Main features
Starting Price
Free Plan
AI-powered insights
Customer service tools
Customization and flexibility
Marketing automation
Sales automation
Starting Price
N/A
Free Plan
No
AI-powered insights
Customer service tools
Customization and flexibility
Marketing automation
Sales automation
How SugarCRM compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is SugarCRM best for according to our reviewers?
Open-Source Application Users: These users value the unique open-source CRM application and flexible deployment options of SugarCRM. They appreciate the Studio tool for creating without needing developers, but suggest improvements in release schedules, code changes, and system recommendation documentation
Marketing and Advertising Agencies: These agencies find SugarCRM to be an excellent fit for creating custom flows. They appreciate the supportive customer care team, superior dashboard visuals, and better price point compared to other CRMs. However, they find it challenging to incorporate processes involving external teams
Music Business Owners: These users appreciate the self-hosting capabilities of SugarCRM, which allows them to keep costs low and manage their own instance on their web server. They find the platform reliable and functional for recording necessary data
Daily Users: These users utilize SugarCRM on a daily basis, finding it easy to use and excellent for generating reports and dashboards. They appreciate the responsive customer support and the user-friendly design of the CRM
Small Business Owners: These users find SugarCRM to be a comprehensive tool for tracking client details and managing different campaigns. They appreciate the robust search feature, the ability to customize the home page for different divisions, and the mobile accessibility of the platform. However, they find the platform quite expensive for small businesses.
SugarCRM Reviews
3.8
SugarCRM rating
3.5
Ease of use
3.5
Customer service
3.8
Value for money
3.5
Likelihood to recommend
3.7
Features
29 SugarCRM Reviews
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Brandon
Unveiling SugarCRM: Strengths and Weaknesses
Overall, I found SugarCRM to be an excellent fit, especially for marketing and advertising agencies looking to create custom flows. I found the customer care team to be extremely helpful and knowledgeable, and I enjoyed working with them. The SugarCRM team was supportive during our decision-making process between various CRMs, including Salesforce and SugarCRM. They were flexible, accommodating, and provided excellent customer service, even offering to develop new APIs to integrate with our proprietary billing system. I appreciated the visuals of SugarCRM, which were not overwhelming like Salesforce can be, and seemed more geared towards marketing service teams. The dashboard visuals were superior to Salesforce, and the price point was also better. However, SugarCRM wasn't a great fit for other teams within our organization, such as those dealing with one-time products like printing. Although the workflows were cleaner and more intuitive than Salesforce, it was challenging to incorporate processes involving external teams. Ultimately, we chose Salesforce over SugarCRM because we needed to incorporate other areas of the business already using Salesforce.
August 13, 2024
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Beverly J
Robust Reporting in SugarCRM
The reporting feature of SugarCRM is quite robust. It helps me to analyze data and generate insightful reports for strategic planning
August 6, 2024
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Joe
Diving into SugarCRM Enterprise: An In-Depth Look
As a user of SugarCRM, I value its unique open-source CRM application with flexible deployment options. However, I feel there's a need for stricter discipline regarding release schedules, code changes, and system recommendation documentation, which I find lacking at the moment. While the stock code base is solid, customizations often result in caching issues. Some parts of the app have outdated layouts, which can be confusing and unreliable. I also wish the support team was more proactive in resolving cases, rather than just posting a note and waiting. I suggest a server-side integration with Outlook, as our company uses both Mac and PC, and email archiving is inconsistent. Despite these issues, I find the Studio tool excellent when it functions correctly, allowing us to create without needing developers. I appreciate the vendor's response and their recommendation to consider Riva for server-side email. I'm looking forward to the release of server-side.
July 28, 2024
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Emily M
Using SugarCRM for Effective Sales Tracking
As a sales manager, SugarCRM has been instrumental in tracking our sales process. It provides real-time updates which helps in making quick decisions
July 23, 2024
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Diana
Journey to Implementation: A Small Business's Experience with GoldMine Software
Before purchasing GoldMine, I had a detailed discussion with our local representative about our requirements, expectations, and concerns. I was thrilled to hear that all our needs would be met, and the proposal included the cost to purchase the software, hours to get us up and running, training, and more. As a small business, we were eager to start using this new tool. Now, two years later, we've invested in additional support and are still on the journey to going live with GoldMine. There's been a learning curve, but it's clear that there's a difference between the sales pitch and the reality of implementing the software. I've heard well that was the sales answer to your question a few times, which has been a learning experience in itself. I'm writing this review not to criticize GoldMine, but to share our journey. I believe that once we get it off the ground, it will serve its purpose well. I'm looking forward to the day when GoldMine gets us up and running, and I can't wait to write a follow-up review about how much we love using the software itself.
July 15, 2024
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Linda E
An Enthusiastic Endorsement of SugarCRM: Innovative Features and Exceptional Customer Service
I wholeheartedly recommend SugarCRM! This software is truly innovative, packed with unique features that may seem complex at first, but once you get the hang of it, it's incredibly rewarding. The user interface is distinct and it's a refreshing change from the usual. The data exporting feature is quite advanced and it's a thrilling challenge even for my developer who has over 3 years of experience. It's like a puzzle that keeps us engaged and excited. Their customer service is impressively prompt. They are so efficient that they deactivate your company account on the due date of your bill, ensuring that you stay on top of your payments. They even kept this up during Covid, when we were an essential business. It's a testament to their commitment to their clients. SugarCRM is a fantastic company!
July 6, 2024
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Sean F
Informed, Affordable, Business-Savvy: SugarCRM Review
So far, my experience with the W-systems team has been excellent. Everyone, from sales to leadership, has been knowledgeable and accessible, taking the time to understand my business needs. The CRM selection, development, and deployment process with W-Systems has been more cost-effective and quicker than previous experiences. My only suggestion would be to improve the handoff from sales to project management. I would choose W-systems again.
July 1, 2024
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Adam R
Project Snapshot: SugarCRM Review
Our team at W-Systems has been attentive and helpful throughout the project. Despite some hiccups causing delays, they worked hard to resolve these issues and provide necessary information. Rob and Sandy have been consistently available for guidance. Communication between our teams has been seamless.
June 25, 2024
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Linda
Boost Your Sales with SugarCRM
I find SugarCRM to be a dependable system with excellent support, making it user-friendly and easy to maintain. I like the straightforward process of adding and nurturing leads and the ability to create segments using filters. However, I think the user interface could be updated as it feels somewhat old-fashioned. I also notice that the platform can occasionally be a bit slow.
June 17, 2024
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Gerald G
Effective Email Marketing Feature in SugarCRM: Driving Sales and Reaching Potential Customers
The email marketing feature of SugarCRM is quite effective. It has helped us in reaching out to our potential customers and driving sales
June 9, 2024
