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30 Best Alternatives to Birdeye in December 2024

Alternatives & Competitors to Birdeye

1
Trustpilot
2
Qualtrics employeexm
3
Sprinklr
4
Podium
5
SOCi
6
Intercom

1 year free on the Advanced plan
7
Drift
8
Semrush

14 days free on the Pro plan + 17% off annual plans
9
HubSpot

75% off for 1 year
10
GrowSurf

40% off for the first 12 months
11
Outgrow

3 months free on the Essentials plan or 6 months free on Freelancer Pro
12
Melio

$100 cashback on your first payment of $200 or more
13
Yext

$35,000 credits
14
Freshchat

90% off the Pro plan for 1 year
15
Airwallex

$500 signup bonus (for US companies)
16
Toplyne

50% off the annual Monetize and Enterprise plans
17
Joonbot

3 months free on all monthly plans
18
Venmo
19
Marketing 360
20
Payoneer
21
Influitive
22
Avochato
23
Reviewtrackers
24
Getfeedback
25
GoCardless
26
PayU
27
Quiq messaging
28
Partoo
29
JivoChat
30
Endorsal

Here are competitors or alternatives to Birdeye and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Birdeye for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Birdeye that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Birdeye. Discover sofware like Trustpilot, Qualtrics employeexm, Sprinklr or Podium.

List of Alternatives to Birdeye

From Customer Experience tools, we have selected the best alternatives to Birdeye based on reviews for each solution and similarities with Birdeye. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Trustpilot

Your guide to better buying experiences

4.6 (14 reviews)

Customer Experience Customer Experience

Trustpilot brings value by providing a platform for customers to share their experiences and reviews about businesses, which can help other potential customers make informed decisions. It also helps businesses build trust and credibility by showcasing positive reviews and addressing negative ones.

Trustpilot compared to Birdeye

Birdeye has more positive reviews than Trustpilot: 95 vs 92

Birdeye is better at value for money than Trustpilot: 4.5 vs 4.2

Birdeye is better at number of features than Trustpilot: 139 vs 35

Why is Trustpilot a good alternative to Birdeye?

I find Birdeye to be a great alternative to Trustpilot due to its comprehensive set of features. Not only does Birdeye offer review management, but it also provides tools for surveys, referrals, ticketing, and even chatbots. This makes it a more well-rounded platform compared to Trustpilot, which primarily focuses on reviews.

Moreover, Birdeye's robust analytics and reporting feature gives me the ability to gain valuable insights into customer feedback. The platform's user-friendly interface also makes it easy for me to navigate through different functionalities.

Another advantage is that Birdeye offers more customization options than Trustpilot. I can tailor the appearance of my review widget to match my brand's look and feel. Lastly, I appreciate their excellent customer service which is always ready to assist with any issues or queries.

What are the differences between Trustpilot and Birdeye?

I have found that both BirdEye and Trustpilot are popular platforms for managing customer reviews, but they have a few key differences. BirdEye is a comprehensive platform that not only manages reviews but also provides services like surveys, social media monitoring, and customer messaging. It's a one-stop-shop for businesses seeking to improve their online reputation and customer engagement.

In contrast, Trustpilot focuses primarily on collecting and displaying customer reviews. It's a platform where customers can freely share their experiences with a business. Trustpilot allows businesses to respond to reviews, but it doesn't offer the same level of engagement tools as BirdEye.

In terms of pricing, BirdEye tends to be more expensive due to its extensive features, while Trustpilot offers more affordable options. Ultimately, the choice between the two depends on your business needs and budget.

2. Qualtrics employeexm

Empower Your Employees, Elevate Your Business with Qualtrics EmployeeXM

4.0 (18 reviews)

Employee Engagement

Qualtrics EmployeeXM is a human resource software that helps organizations collect, analyze, and act on employee feedback. It provides tools for engagement surveys, 360-degree feedback, and exit interviews. The platform utilizes AI and predictive intelligence to identify key drivers of engagement and productivity. It also offers real-time insights and automated actions to improve employee experience.

3. Sprinklr

Enhance every interaction

4.4 (17 reviews)

Social Media AI Marketing

Sprinklr is a comprehensive Customer Experience Management (CXM) platform that leverages AI to enhance interactions at every touchpoint of the customer journey.

Sprinklr compared to Birdeye

Birdeye has more positive reviews than Sprinklr: 95 vs 83

Birdeye is better at support than Sprinklr: 4.5 vs 4.0

Birdeye is easier to use than Sprinklr: 4.5 vs 3.9

Birdeye is more suitable for small businesses thanks to its good value for money than Sprinklr: 4.5 vs 4.4

Birdeye is better at number of features than Sprinklr: 139 vs 37

Why is Sprinklr a good alternative to Birdeye?

I believe Birdeye is a great alternative to Sprinklr due to several reasons. Firstly, Birdeye offers a more comprehensive and user-friendly interface that makes it easier for businesses to manage their online reputation. It provides real-time updates and notifications about customer reviews and feedback across various platforms. This allows businesses to respond promptly and effectively to any customer concerns or issues.

Secondly, Birdeye's robust analytics tools provide valuable insights into customer behavior and sentiment, helping businesses improve their products or services based on customer feedback. Additionally, Birdeye offers competitive pricing plans, making it a cost-effective solution for businesses of all sizes. Lastly, Birdeye's excellent customer service ensures that any technical issues or queries are resolved quickly and efficiently.

What are the differences between Sprinklr and Birdeye?

I have used both BirdEye and Sprinklr for managing customer experiences and found several differences between the two. BirdEye is primarily a reputation management tool that focuses on collecting and leveraging customer reviews to improve online presence. It offers features like review monitoring, review generation, and review marketing. On the other hand, Sprinklr is a comprehensive customer experience management platform that provides a wide range of functionalities including social media management, content marketing, advertising, research, and customer care. It's more suitable for large enterprises that need to manage their customer interactions across multiple channels. While BirdEye excels in simplicity and ease of use, Sprinklr offers more advanced features and customization options but may require a steeper learning curve. Therefore, the choice between the two would depend on your specific needs and resources.

4. Podium

Connect more, convert more

4.2 (29 reviews)

Growth Marketing

Podium is a comprehensive messaging and customer interaction platform that facilitates communication and transaction processes for businesses. It integrates multiple communication channels—such as texts, emails, online reviews, and social media interactions—into a single, streamlined inbox.

5. SOCi

Your brand, multiplied

4.6 (29 reviews)

Social Media AI Marketing

SOCi is an innovative marketing platform specifically designed for multi-location brands, aiming to streamline and optimize their localized marketing efforts across various channels.

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6. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1273 members

Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

7. Drift

Connect, convert, close

4.7 (29 reviews)

Customer Support

Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.

8. Semrush

Be more visible in search results and increase qualified traffic

4.4 (29 reviews)

1 deal available | Redeemed by 1530 members

SEO Content Marketing

14 days free on the Pro plan + 17% off annual plans

Save up to $59

Semrush is a comprehensive tool that gives you access to all the data you need to set up your perfect web marketing strategy. From SEO competitor strategy analysis to creating content marketing that ranks, get all the information you need to optimize your online presence. Disclosure: When you purchase through links on our website/article, we may earn an affiliate commission from Semrush

9. HubSpot

CRM, marketing automation & customer service software suite

4.4 (26 reviews)

2 deals available | Redeemed by 1714 members

Prospecting Marketing Automation Content Marketing AI Sales and Business CRM

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

10. GrowSurf

Referral made easy

5.0 (4 reviews)

1 deal available | Redeemed by 34 members

Lead Management Growth Marketing Marketing Automation

40% off for the first 12 months

Save up to $2,160

GrowSurf is a referral software platform designed specifically for tech companies, particularly those in the B2C, FinTech, and SaaS sectors. This powerful tool aims to help businesses harness the potential of word-of-mouth marketing and strengthen customer relationships.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

11. Outgrow

Questionnaires, surveys & forms tool

4.7 (28 reviews)

1 deal available | Redeemed by 36 members

Growth Marketing Content Marketing Lead Management

3 months free on the Essentials plan or 6 months free on Freelancer Pro

Save up to $345

The Outgrow platform offers you the opportunity to interact with your customers in a qualitative way. By helping you design quizzes, surveys or evaluations, the tool helps you improve your audience’s engagement and acquire qualified leads.

12. Melio

Billing software

4.7 (27 reviews)

1 deal available | Redeemed by 56 members

Payments Online Banking

$100 cashback on your first payment of $200 or more

Save up to $100

The Melio solution facilitates the management of your company by simplifying your payments. You can make all your expense payments and invoices online. At any time, you decide how to pay your suppliers and subcontractors.

13. Yext

A search platform integrated into the customer journey

4.3 (24 reviews)

1 deal available | Redeemed by 177 members

Customer Support Customer Experience

$35,000 credits

Save up to $35,000

Yext provides you with the right information on each channel and for each audience. You can easily integrate advanced search features into your business and offer a unique, personalized, and qualitative customer experience.

14. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)

1 deal available | Redeemed by 212 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

15. Airwallex

A complete financial suite

4.5 (18 reviews)

1 deal available | Redeemed by 127 members

Online Banking

$500 signup bonus (for US companies)

Save up to $500

Airwallex offers a comprehensive suite of banking solutions for professionals. The suite includes business accounts and borderless banking cards to enable companies to expand their business globally and accelerate growth.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

16. Toplyne

Behavioral AI platform

4.7 (9 reviews)

1 deal available | Redeemed by 20 members

Lead Management AI Customer Support

50% off the annual Monetize and Enterprise plans

Save up to $4,794

Toplyne’s online solution allows you to leverage the capabilities of artificial intelligence to better understand your customers. You can identify opportunities, create efficient pipelines and improve your conversion rate.

17. Joonbot

No-code and intuitive chatbot builder

4.7 (10 reviews)

1 deal available | Redeemed by 75 members

Customer Support No-Code Development

3 months free on all monthly plans

Save up to $297

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

18. Venmo

The simple way to send and receive money

4.0 (29 reviews)

Payments

Venmo is a convenient mobile payment service that allows users to easily send money to friends and family, split bills, and make purchases. It eliminates the need for physical cash, checks, or bank transfers, making transactions seamless and hassle-free.

19. Marketing 360

Your all-in-one marketing solution

3.9 (24 reviews)

Marketing Automation

Marketing 360 brings comprehensive marketing solutions that help businesses grow their online presence, increase leads and sales, and improve customer engagement.

20. Payoneer

Global payments, made easy

4.6 (21 reviews)

Payments

Payoneer brings value by providing entrepreneurs and businesses with a secure and convenient way to send and receive global payments, manage multiple currencies, and access funds quickly. With Payoneer, businesses can expand their global reach, streamline their financial operations, and reduce costly fees and delays associated with traditional banking methods.

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Get access to all our 385+ Premium deals for only $149/year.

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21. Influitive

Turn customers into advocates

4.6 (19 reviews)

Customer Experience

Influitive brings the value of driving customer advocacy and engagement for businesses. Their platform enables companies to build and mobilize a community of brand advocates, turning customers into powerful advocates who can help drive referrals, reviews, and other valuable marketing activities.

Influitive compared to Birdeye

Influitive has better positive reviews than Birdeye: 98 vs 95

Influitive is better at customer support than Birdeye: 5.0 vs 4.5

Birdeye is more versatile than Influitive: 139 vs 134

Why is Influitive a good alternative to Birdeye?

I find Influitive a compelling alternative to Birdeye mainly because of its unique approach to customer advocacy and engagement. Unlike Birdeye, Influitive focuses on turning customers into active promoters of your brand. Their platform is specifically designed to encourage customers to write reviews, make referrals, and share their positive experiences on social media. This not only helps in building a strong online reputation but also enhances customer loyalty.

Moreover, Influitive offers a gamified experience that motivates customers to engage more. They can earn points, badges, and rewards for their participation, making the process more enjoyable. Additionally, its robust analytics tools provide valuable insights into customer behavior and campaign performance. While Birdeye is great for managing online reviews, I believe Influitive's broader approach to customer engagement can deliver more long-term benefits.

What are the differences between Influitive and Birdeye?

I have found that Influitive and Birdeye are both excellent platforms for managing customer experience but they do serve different purposes. Influitive is primarily an advocate marketing platform, focusing on turning customers into advocates who can promote the brand. It provides tools for creating engaging advocate marketing campaigns, offering rewards and recognition for customer advocates.

Alternatively, Birdeye is a reputation management platform that helps businesses collect and manage customer reviews. It offers features like review monitoring, review generation, and review marketing. Its primary focus is on improving a business's online reputation and visibility by leveraging the power of customer reviews.

So, while both platforms are about enhancing the customer experience, Influitive does this by fostering brand advocacy and Birdeye does it by managing and improving online reputation.

22. Avochato

Chat your way to success with Avochato!

4.6 (19 reviews)

Customer Support

Avochato is a mobile messaging and customer experience software designed for sales, support, and marketing teams. It allows businesses to communicate with customers via SMS, MMS, and mobile notifications. Features include automated responses, conversation tracking, contact management, and analytics. Avochato integrates with various CRM systems and can be accessed on multiple devices.

Avochato compared to Birdeye

Birdeye is a better solution based on percentage of positive reviews than Avochato: 95 vs 94

Birdeye is a better solution for customer support than Avochato: 4.5 vs 0.0

Birdeye's user interface is more convenient than Avochato: 4.5 vs 0.0

Avochato pricing plans are more competitive than Birdeye: 4.6 vs 4.5

Birdeye is more versatile than Avochato: 139 vs 101

Why is Avochato a good alternative to Birdeye?

I find Avochato to be a great alternative to Birdeye due to several reasons. First, it offers a more streamlined and user-friendly interface which makes it easy even for beginners to navigate and operate. Second, Avochato provides real-time messaging features, allowing businesses to communicate with their customers instantly. This is particularly beneficial for businesses looking to improve customer engagement and satisfaction.

Moreover, Avochato also supports integration with various CRM platforms, making it easier for businesses to manage their customer relationships. Unlike Birdeye, Avochato offers a more affordable pricing structure, making it a cost-effective solution for small to medium-sized businesses. Lastly, Avochato's customer support is highly responsive and helpful, providing prompt assistance whenever needed. Therefore, if you're looking for a reliable, easy-to-use and cost-effective communication solution, I would highly recommend considering Avochato as an alternative to Birdeye.

What are the differences between Avochato and Birdeye?

I have found that Avochato and BirdEye, while both are customer communication platforms, serve different purposes. Avochato is a text messaging application designed for sales, marketing, and support teams. It allows businesses to send bulk messages, automate responses, and integrate with other business software like Slack or Salesforce. It's designed to make customer communication via text message simple and efficient.

In a slightly different way, BirdEye is a reputation management software that focuses on collecting and leveraging customer reviews to improve online presence and attract more customers. It helps businesses monitor, collect, and promote customer reviews on multiple online platforms. It also offers features like surveying, ticketing, listings, webchat, social listening, and competitor analysis.

So while both aim to improve customer communication and engagement, they differ in their approach: Avochato focuses on SMS communication while BirdEye targets reputation management.

23. Reviewtrackers

Empowering Businesses with Insightful Reviews!

4.6 (12 reviews)

CRM

ReviewTrackers is a customer feedback software that helps businesses collect, analyze, and respond to customer reviews and feedback. It aggregates reviews from over 100 review sites, provides insights through analytics, and facilitates customer engagement. It's a valuable tool for improving customer satisfaction, boosting online reputation, and driving business growth.

24. Getfeedback

GetFeedback: Your Voice, Amplified.

4.6 (14 reviews)

Survey

GetFeedback is a user-friendly software designed for creating and distributing online surveys. It offers customizable templates, real-time analytics, and integration with other services like Salesforce. It is ideal for businesses seeking customer feedback, employee engagement data, or market research. Its mobile-first approach ensures accessibility and ease of use.

25. GoCardless

Software for managing recurring and one-time withdrawals

4.0 (29 reviews)

Payments

With GoCardless, you can drastically reduce unpaid bills by facilitating direct debits from your customers.

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Get access to all our 385+ Premium deals for only $149/year.

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26. PayU

Grow more. Do more. Be more.

4.0 (28 reviews)

Payments

Payment solutions built to work for your business; Offer your customers a secure payment gateway; 150+ payment modes with best success rates

27. Quiq messaging

Quiq Messaging: Streamlining Communication, One Message at a Time!

4.6 (19 reviews)

Customer Support

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.

28. Partoo

Find clients online for your physical store

4.6 (21 reviews)

SEO

Partoo helps more than 80,000 shops and services being more visible on the Internet. It is the first step in your digital strategy. It takes less than 5 minutes to be ready to be visible on local searches. Optimise your Google My Business listings, find new customers and answer their reviews.

29. JivoChat

All-in-one business messenger

4.1 (28 reviews)

Customer Support

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

30. Endorsal

Endorsal: Streamlining Testimonials, Amplifying Trust!

4.8 (29 reviews)

Customer Experience

Endorsal is a digital platform that automizes the collection and display of testimonials. It streamlines the process of acquiring customer reviews, making it easier for businesses to build trust and credibility. The software also provides features like automatic review requests, testimonial widgets for websites, and the ability to import existing reviews from other platforms. It's an effective tool for improving online reputation and boosting sales.

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30 Best Alternatives to Birdeye in December 2024

Alternatives & Competitors to Birdeye

List of Alternatives to Birdeye

1. Trustpilot

Diana

Exceptional Customization: Trustpilot's Tailored Brand Voice

2. Qualtrics employeexm

Kayla Smith

Pulse Survey: Empowering Employee Voices and Driving Strategic Decisions

3. Sprinklr

Ursa S

Essential Tool for Every Social Media/Account Manager

4. Podium

Blaise

Engaging Blend of Communication and Review Service

5. SOCi

Donna Jones

Beneficial ROI Reporting: Empowering Data-Driven Social Media Decisions

6. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

7. Drift

Charlotte S

Top-notch Real-time Customer Interaction Tool

8. Semrush

Livia D

Semrush: The SEO Simplifier for Beginners

9. HubSpot

Rose W

Streamline Client Management with HubSpot CRM

10. GrowSurf

Ryan Phillips

Seamless and Efficient

11. Outgrow

Maria R

Outgrow: More Leads, Lower Costs, Better Qualification

12. Melio

Dennis

Commendable Customer Service at Melio: Responsive and Helpful

13. Yext

Billy Davis

Streamlining Local Listings with Yext

14. Freshchat

Edward G

Freshchat's Team Inbox: Streamlining Collaboration and Efficiency

15. Airwallex

Kelly A

Airwallex: Empowering Growth and Expansion with Scalable Solutions

16. Toplyne

Tyler Miller

Toplyne: Invaluable Training Resources at a Reasonable Price

17. Joonbot

Amber Garcia

Incredible Value for Money: Joonbot's Investment Pays Off!

18. Venmo

Andrew Rodriguez

An Unexpected Venmo Adventure: Selling My Cricut Machine

19. Marketing 360

Ethan

Seamless Workflow: Marketing 360's Integrations Simplify Tool Connectivity

20. Payoneer

Georges E

Payoneer is nothing but a thief, stealing money from its clients!

21. Influitive

Janice R

User-Friendly Influitive: Navigating the Platform with Ease

22. Avochato

Adam D

Effortless, User-Friendly Tool for Engaging Customers

23. Reviewtrackers

Steven E

ReviewTrackers: A Must-Have Tool

24. Getfeedback

Douglas Rodriguez

Enhancing Customer Service with GetFeedback's Instant Notifications

25. GoCardless

Aaron

Efficient Cash Flow Management with GoCardless Reporting

26. PayU

Christina C