What is Trustpilot?
Pros from reviewers
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Integration with Google and Facebook: The software allows seamless integration with major platforms like Google and Facebook, making it easier for businesses to manage their online presence and reputation
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Customizable solutions for customer interactions: The software offers fully customizable solutions that enable businesses to optimize all customer interactions, gathering specific data points such as product fit, fabric, and quality
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Strict review policies for credibility: The software has strict review policies that only allow verified customers to leave reviews, ensuring the credibility of the feedback and preventing spam or malicious negative reviews.
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User-friendly with excellent customer service: The software is easy to use and provides outstanding customer service, ensuring that users can navigate the platform and resolve any issues quickly and efficiently
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Automation of review collection: The software automates the process of sending out product-specific review invitations with every purchase, saving businesses significant time that would otherwise be spent on soliciting and processing feedback
Cons from reviewers
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External appearance: The platform's external appearance could be improved to enhance user experience and engagement
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Limited customization: While the software offers fully customizable solutions, there may be limitations in its ability to cater to specific business needs or preferences.
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Strict review policies: While these policies are designed to prevent sabotage, they may also deter some genuine customers from leaving reviews due to the verification process
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Limited ability to remove false reviews: The process to provide evidence that a review is not authentic is lengthy and requires too much information, making it difficult to immediately remove false reviews, especially during large campaigns
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Difficulty in navigation: Some users find it challenging to navigate the site, which can hinder the overall user experience
Main features
Starting Price
Free Plan
Learn from your customer feedback
Email reminders
Connect with entrepreneurs worldwide
Verified reviews
Community management
Starting Price
N/A
Free Plan
No
Learn from your customer feedback
Email reminders
Connect with entrepreneurs worldwide
Verified reviews
Community management
How Trustpilot compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Trustpilot best for according to our reviewers?
Customers: They can use this software to easily leave reviews about their purchases, which can help other potential customers make informed decisions
Marketing professionals: They can use this software to communicate a sense of trust to potential clients through highly visible assets, and demonstrate the quality of their service on a large scale
Victims of online scams: They can use this software to check a company's credibility and feel secure when purchasing items, as only customers who can verify a direct purchase or service experience are allowed to review.
Online business owners: They can use this software to seamlessly integrate with Google and Facebook, gather specific data points about their products, and optimize customer interactions
E-commerce retailers: They can use this software to automatically send out product-specific review invitations with every purchase, and collect valuable feedback and constructive criticism
Trustpilot Reviews
4.6
Trustpilot rating
4.5
Ease of use
4.5
Customer service
4.2
Value for money
4.3
Likelihood to recommend
4.4
Features
14 Trustpilot Reviews
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Diana
Exceptional Customization: Trustpilot's Tailored Brand Voice
The customization options in Trustpilot are excellent. We've been able to tailor our review invitations and responses to align with our brand voice
July 6, 2024
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Amy Garcia
Revolutionizing Online Marketing: Trustpilot's Social Media Sharing Feature
The ability to share reviews on social media directly from Trustpilot has been a game-changer for our online marketing strategy
July 2, 2024
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Dylan W
Streamlined Review Management: Trustpilot's CRM Integration Saves Time and Resources
Trustpilot's integration with our CRM has streamlined our review management process, saving us valuable time and resources
June 23, 2024
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George Martinez
Commendable Customer Service at Trustpilot
Trustpilot's customer service is commendable. They are responsive and always ready to assist with any issues or queries
June 17, 2024
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Judith G
All Good with Trustpilot
I had a fantastic experience with . It enabled me to assess products, apps, and platforms through reviews and comparisons, and I was able to share my own experiences effortlessly. I value the fresh viewpoint it offers on products. However, the platform's external appearance could be enhanced. The team responded to my review, expressing their delight that I'm enjoying my experience with them.
June 8, 2024
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Pamela Martinez
Trustpilot's SEO Benefits for Marketing Professionals
As a marketing professional, I appreciate Trustpilot's SEO benefits. Our positive reviews have boosted our online presence and attracted more customers
June 1, 2024
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Samuel W
Trustpilot: Embracing Transparency for Reputation Enhancement
The transparency of Trustpilot is impressive. It allows all reviews, good or bad, giving us the opportunity to improve and maintain our reputation
May 26, 2024
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Patricia
Secure Shopping Experience!
This system gives me a sense of security when purchasing items, having been a victim of scams before. It's a handy tool for checking a company's credibility, particularly in this scam-ridden world. However, I sometimes find it difficult to navigate the site. The team responded to my review, expressing their pleasure that I find their platform beneficial and offering help if I ever struggle with navigating their site.
May 21, 2024
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Nancy B
Trustpilot's Review Invitation Boosts Customer Engagement and Brand Visibility
Trustpilot's review invitation feature has significantly increased our customer engagement, leading to more reviews and better visibility for our brand
May 11, 2024
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Gloria Rodriguez
Excellent Features, Customer Support Could Improve
The primary benefit of using is its ability to help us communicate a sense of trust to our potential clients through highly visible assets. By collecting reviews on a large scale, we can clearly demonstrate the quality of our service, which is vital for our marketing strategies, particularly in the initial stages of the sales funnel. The automation of this process saves us a significant amount of time that would otherwise be spent on soliciting and processing feedback/reviews. 's platform simplifies the collection and moderation of reviews via their business portal and API links. We can automatically send review invitations to our customers, enabling us to collect valuable feedback and constructive criticism. 's strict review policies prevent sabotage. Only customers who can verify a direct purchase or service experience are allowed to review, ensuring that spam or malicious negative reviews are promptly addressed.
May 6, 2024
