What is Getfeedback?
Pros from reviewers
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Variety of survey types: GetFeedback offers a range of survey types beyond the basic 1 through 10 scale, providing more flexibility and options for gathering feedback
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Customizable features: GetFeedback provides numerous customizable features like paths for each question and multilanguage support, making it easy to tailor surveys to specific needs.
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User-friendly design interface: The software's design interface is robust and intuitive, enabling users to create simple yet impressive feedback surveys
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Professional appearance: The surveys created with GetFeedback look professional, enhancing the credibility of the organization sending them
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Smooth Salesforce integration: GetFeedback offers seamless integration with Salesforce, allowing users to easily track customers and pinpoint areas for improvement during the sales process
Cons from reviewers
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Limited customization options: Despite its user-friendly interface, GetFeedback has been criticized for its limited customization options, particularly in terms of design and the types of questions that can be included in surveys
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High cost for Salesforce integration: Several users have noted that the cost for integrating GetFeedback with Salesforce is quite high, which could be a deterrent for some businesses
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Limited integration with other applications: While GetFeedback integrates smoothly with Salesforce, it does not fully integrate with some other applications, particularly those that do not have open APIs
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Subpar customer support: Some users have reported that GetFeedback's customer support is not up to par, which can be frustrating when issues arise
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High overall cost: Despite its robust features and capabilities, some users find GetFeedback's pricing model to be quite expensive, potentially making it unaffordable for many businesses.
Main features
Starting Price
Free Plan
Customizable Surveys
User-Friendly Interface
Multi-Language Support
Real-Time Analytics
CRM Integration
Starting Price
N/A
Free Plan
No
Customizable Surveys
User-Friendly Interface
Multi-Language Support
Real-Time Analytics
CRM Integration
How Getfeedback compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Getfeedback best for according to our reviewers?
Salesforce Users: Professionals who use Salesforce for their business operations can benefit from GetFeedback's smooth integration with the platform, allowing them to track customers and automate processes with corresponding triggers
Small to Medium Businesses: SMBs looking for a user-friendly survey tool with features like customized paths for each question, multilanguage support, and Salesforce Integration can benefit from GetFeedback, although the pricing may be a consideration.
Survey Creators: GetFeedback's user-friendly design interface allows users to create simple yet impressive feedback surveys, offering various types of surveys beyond a basic 1 through 10 scale
Website Managers: Those who manage websites can use GetFeedback to collect user feedback through intercept surveys, targeting specific samples, locations, or event triggers
Event and Program Organizers: Organizers who need to send out professional-looking forms to event and program participants can use GetFeedback to create attractive, versatile feedback forms
Getfeedback Reviews
4.6
Getfeedback rating
5.0
Ease of use
4.5
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.6
Features
14 Getfeedback Reviews
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Douglas Rodriguez
Enhancing Customer Service with GetFeedback's Instant Notifications
In my role as a customer service manager, GetFeedback has been instrumental in improving our services. The instant notifications feature ensures we respond to customer feedback promptly
July 7, 2024
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Timothy
GetFeedback: Empowering Employee Engagement Surveys with Anonymity
As an HR professional, I've found GetFeedback to be a powerful tool for employee engagement surveys. The anonymity feature encourages honest feedback from employees
June 30, 2024
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Albert C
Top-tier Survey Solution with Salesforce Integration: GetFeedback
I find GetFeedback extremely user-friendly, allowing me to create surveys swiftly and effortlessly. It provides numerous features like customized paths for each question, multilanguage support, and most importantly, Salesforce Integration. This integration is simple to use and fully customizable. I can manage everything from GetFeedback and easily correct any integration errors. However, I find GetFeedback's business model quite pricey and potentially unaffordable for many businesses. I primarily chose GetFeedback for its comprehensive Salesforce Integration, which addresses most business cases.
June 22, 2024
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Dexter S
Effortless Customer Feedback with GetFeedback
As a business owner, I appreciate how GetFeedback makes it easy to gather customer feedback. The customizable templates save me time and ensure consistency across all surveys
June 15, 2024
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Daniel E
GetFeedback: A Game-Changer for Research Data Collection
In my role as a researcher, GetFeedback has been a game-changer. Its advanced survey features have made data collection more efficient and accurate
June 10, 2024
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Danielle
Effective User Feedback Segmentation with GetFeedback: A Product Manager's Perspective
As a product manager, I've used GetFeedback to gather user feedback on our products. The software's ability to segment responses based on demographics has been very useful in our product development process.
June 2, 2024
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Lawrence
GetFeedback: Streamlined Reporting for Consultants
As a consultant, I've found GetFeedback's reporting features to be top-notch. The visual reports make it easy to interpret data and present findings to clients
May 25, 2024
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Weston S
Efficient Student Evaluations with GetFeedback: Handling Large Volumes with Ease
As an educator, I've used GetFeedback for student evaluations. The software's ability to handle large volumes of responses is impressive
May 21, 2024
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Philip J
GetFeedback: A Marketing Professional's Tool for Customer Understanding and Data Management
As a marketing professional, GetFeedback has been instrumental in helping me understand customer needs and preferences. Its integration with Salesforce is seamless, making it easier to manage customer data
May 11, 2024
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Logan
User-friendly yet significantly pricey
My overall experience with GetFeedback has been positive. I find it easy to use and it serves its purpose well, with the surveys appearing very professional. However, I find the cost for Salesforce integration to be quite high and the designs lack customization. I am limited to using the predefined options when building the surveys. GetFeedback, owned by SurveyMonkey, has a distinct advantage over its competitors due to its native connector for Salesforce integration. I found setting up the connector and starting to collect surveys from contacts to be very straightforward. The surveys are easy to set up and look great. Most options are predefined, so I don't need to be technically proficient to create them, which is a big plus. On the downside, the Salesforce connection is very expensive. I also find the customization of the surveys to be somewhat limited. I believe there should be an option to edit CSS, HTML, etc. I would also appreciate more flexibility on the CTAs and the types of questions I can include in my surveys.
May 4, 2024
