What is Influitive?
Pros from reviewers
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User-friendly with a small learning curve: Influitive is simple to use and easy to navigate, with a small learning curve for new admins. It also provides a VIP community for networking and exchanging ideas with other experts
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Effective customer advocacy and marketing tool: Influitive is a leader in the field of customer advocacy and marketing, offering a refreshing approach in the B2B business world
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Excellent customer support and resources: Influitive provides timely, polite, and thorough customer support, along with useful knowledge base articles and bi-weekly coaching sessions with advocacy experts
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Remarkable results: Within the first 30 days of using the software, users have reported gaining new software reviews, referral leads, and volunteers for references, impressing not just the users but also their executives
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Enhances customer retention, engagement, and revenue: Influitive allows users to target various audiences with customized content, regardless of the industry or geographical location, thereby enhancing customer retention, engagement, and revenue.
Cons from reviewers
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Limited customization options: Despite its many features, Influitive lacks extensive customization options. This can be a hindrance when trying to tailor the software to specific business needs or when trying to implement customer feedback
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Navigation issues on the admin side: Some users have reported difficulties with navigation on the admin side of Influitive. For instance, trying to navigate back just one page can sometimes take the user farther back than intended
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Delays in updates and feature improvements: While Influitive is committed to improving its software and features, updates and improvements can sometimes take a while to come through. This can be frustrating when certain features are seen as a priority by the user but not by the broader landscape.
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Difficulty in understanding reporting data: While Influitive offers strong reporting features, the large amount of data can be overwhelming and difficult to understand and sort through. This can pose a challenge when trying to create a narrative for organizational leaders
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Rewards system challenges: The rewards aspect of Influitive can be difficult to manage. It's challenging to correlate the value between the money spent on rewards and the feedback received from customers, making it hard to see the value of customer feedback
Main features
Starting Price
Free Plan
Gamification
Engagement marketing platform
Integration with other tools
Challenge management
Analysis and reporting
Starting Price
N/A
Free Plan
No
Gamification
Engagement marketing platform
Integration with other tools
Challenge management
Analysis and reporting
How Influitive compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Influitive best for according to our reviewers?
Global Brand Managers: Professionals who are responsible for managing a brand's reputation and presence globally. Influitive allows them to target various audiences with customized content, regardless of the industry or geographical location, thereby enhancing customer retention, engagement, and revenue.
Marketing Executives: Leaders in the field of marketing who are looking for innovative approaches to customer engagement. Influitive's customer advocacy and marketing approach is seen as refreshing and results-driven in the B2B business world
Customer Advocacy Managers: Professionals who are responsible for building and managing customer advocacy programs. Influitive provides them with strong reporting features, outstanding customer service, and integration with other tools, making it an essential tool for their work
Community Managers: Those who are responsible for building and managing online user communities. Influitive offers a platform for information sharing and discussion boards, making it an effective tool for community engagement
Customer Success Managers: Professionals who are responsible for ensuring customer satisfaction and success. Influitive's user-friendly interface, responsive support team, and useful templates make it a valuable tool for enhancing the customer journey and engagement
Influitive Reviews
4.6
Influitive rating
4.5
Ease of use
5.0
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
19 Influitive Reviews
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Janice R
User-Friendly Influitive: Navigating the Platform with Ease
Lastly, the user-friendly nature of Influitive makes it easy even for non-tech savvy individuals to navigate through the platform.
August 12, 2024
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Donna Davis
Real-time Customer Engagement Tracking: Empowering Data-driven Decisions
The software's ability to track and measure customer engagement in real-time has helped us make data-driven decisions
August 4, 2024
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Ivan
Motivating Rewards System Boosts Customer Engagement
The rewards system in Influitive has been a great motivator for our customers to engage more with our brand
July 28, 2024
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Lisa G
Fostering Community: Influitive's Peer-to-Peer Networking Boosts Brand Success
The peer-to-peer networking feature of Influitive has fostered a sense of community among our customers, which has been beneficial for our brand
July 21, 2024
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Mark S
Excellent tool for uniting your community!
I think Influitive is fantastic! It's a tool that enhances our customer retention, engagement, and revenue by letting us target various audiences with customized content, regardless of the industry or geographical location. We can interact and build relationships with customers globally, empowering them and creating brand advocates. The product is very user-friendly for community needs. The team is actively involved in software and feature development, making changes and improvements to the software. However, like any company, features and updates need to be prioritized, and sometimes what we see as a priority might not align with the broader landscape. Updates can sometimes take a while to come through, but despite this, I feel listened to and appreciated with my suggestions to improve the features and software.
July 14, 2024
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Thomas
Exceptional Customer Support at Influitive
The customer support team at Influitive is exceptional. They are responsive, knowledgeable, and always ready to assist
July 7, 2024
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Andrea Garcia
Effortless Campaign Management with Influitive
The ease of creating and managing campaigns on Influitive is commendable. It has saved us a lot of time and effort
June 30, 2024
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Amanda W
Overflowing Praise for Influitive!
I highly commend the support and Success team of Influitive! They are indispensable to my job and are true partners. The software is user-friendly with increasing integrations that make my work easier. I have no complaints at all! It's very engaging and easy to use.
June 23, 2024
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Diane
Influitive: A Must-Have for Customer Advocacy!
Influitive allows me to engage with our customers on a personal level, beyond just materialistic aspects. The support team is very responsive and helpful. They are also working on adding a messaging feature, which I am excited about.
June 16, 2024
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Tyler W
Influitive: Key to a Thriving Customer Community!
Influitive is an essential tool for our company, helping us engage with our top customers. There have been times when some features were not active or available, which could have made things easier. However, Influitive is great at listening and improving the product by adding features that users want to see.
June 9, 2024
