What is Yext?
Pros from reviewers
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Efficient and automated listing management: Yext allows users to input their listing information once and then automatically updates it across over 100 online entities, ensuring accuracy and reliability
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User-friendly interface: The software is easy to use and doesn't require daily monitoring, making it a 'set it and forget it' type of tool
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Time-saving: Yext streamlines the process of updating directory listings, saving users significant time and effort
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Enhances online visibility: By improving organic results, SEO, and Adwords quality, Yext helps businesses rank higher in search results
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Proactive customer service: Despite some criticisms, many users have found Yext's customer service team to be proactive and helpful, suggesting ways to optimize listings and resolving issues promptly.
Cons from reviewers
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High cost: Despite its functionality and user-friendly nature, Yext is considered quite expensive compared to other similar software on the market
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Limited directory compatibility: Some users wish Yext was compatible with more directories, as it currently does not support all of them
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Poor customer service: Several users have reported difficulty in reaching Yext's customer service, with complaints ranging from unresponsive support to difficulty in changing payment methods and resolving urgent issues.
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System bugs: Some users have reported encountering system bugs that slow down task completion, although the Yext support team is usually helpful in resolving these issues
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Expensive additional packages: While the basic listings and analytics packages are considered worth the cost, some users find the additional packages to be pricey
$35,000 credits on Yext
Get $35,000 credits on Yext and up to $35,000 savings with Secret.
Main features
Starting Price
Free Plan
Benefit from a state-of-the-art platform
Reputation management and engagement
Consistent information across the web
Insights and performance analytics
Improve the efficiency of your business
Starting Price
$16
/ month
Free Plan
No
Benefit from a state-of-the-art platform
Reputation management and engagement
Consistent information across the web
Insights and performance analytics
Improve the efficiency of your business
$35,000 credits on Yext
Get $35,000 credits on Yext and up to $35,000 savings with Secret.
How Yext compare to similar software?
Product
Price
$16
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
$35,000 credits on Yext
Save up to $35,000
SOCi and Yext are popular local marketing platforms, offering tools to manage your online presence, enhance brand consistency, and improve customer engagement across multiple locations. While they share many features—including listings management, review monitoring, social media management, and analytics—some specific differences may influence which tool best fits your business needs.
One key difference lies in their approach to social media management. SOCi offers a comprehensive social media management suite that enables multi-location businesses to create, schedule, and analyze social media content for all their locations. This feature makes SOCi particularly strong for businesses looking to build a consistent social media presence across multiple franchises or branches. On the other hand, Yext is more focused on ensuring the accuracy of business information across various directories and search platforms. Its Listings feature allows businesses to manage information like name,...
When choosing between Birdeye and Yext for managing your business's online presence, it's essential to understand their distinct focuses and features, which cater to different business needs in the realm of reputation management and local marketing.
Birdeye focuses on enhancing customer experience through comprehensive review management and customer feedback tools. It is designed to help businesses collect and respond to reviews, conduct surveys, and analyze customer sentiment. Birdeye excels in providing businesses with the tools needed to improve their reputation by actively engaging with customers and gaining insights from their feedback. Its features include automated review solicitation, review monitoring across numerous platforms, and detailed analytics to understand customer sentiment better.
In contrast, Yext specializes in ensuring accurate and consistent business information across a wide range of directories, search engines, and social media platforms. Yext's primary focus...
Both Algolia and Yext are powerful search platforms, each with unique strengths that cater to different business needs. The primary distinction between Algolia and Yext lies in their focus and target user base. Algolia is renowned for its advanced search capabilities, particularly favored by developers and e-commerce businesses that require fast, customizable, and highly relevant search results. Yext, on the other hand, offers a broader suite of tools that not only provide search functionality but also enhance a brand’s digital presence across multiple platforms.
Algolia excels in providing a search experience that is both lightning-fast and highly customizable. It is designed for businesses that need precise control over their search algorithms, enabling them to deliver real-time, relevant results as users type. This makes Algolia a go-to solution for e-commerce platforms, SaaS companies, and any business that prioritizes user experience through powerful search functionality. The...
Who is Yext best for according to our reviewers?
Banking Professionals: These are individuals who work in the banking industry. They find Yext useful for managing listings, reviews, and promoting their bank. They value the convenience of updating data on a single platform that disseminates to multiple listings at once. However, they have faced some system bugs that needed fixing
Web Developers: These are individuals who build and maintain websites. They use Yext's APIs to access location data, eliminating the need to update changes in multiple places. They find the software user-friendly and appreciate the reporting and analytics features. However, they find some of the additional packages expensive.
Small Business Owners: These are individuals who own and operate small businesses. They find Yext useful for managing online listings and appreciate its user-friendly interface. They also value the ability to easily update store hours, add holiday information, or open/close a location. However, they wish Yext was compatible with more directories
Franchise Owners: These are individuals who own and operate franchises. They appreciate Yext's ability to streamline the process of updating business information on a single platform. This ensures the correct information appears on various sites and allows them to make updates as needed
SEO Professionals: These are individuals or agencies that specialize in improving a website's visibility on search engines. They appreciate Yext's ability to enhance organic results, SEO, and Adwords quality. They also value the software's user-friendliness and its ability to manage over 100 listing entities online
$35,000 credits on Yext
Get $35,000 credits on Yext and up to $35,000 savings with Secret.
Yext Reviews
4.3
Yext rating
4.5
Ease of use
4.0
Customer service
3.9
Value for money
4.1
Likelihood to recommend
4.2
Features
24 Yext Reviews
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Billy Davis
Streamlining Local Listings with Yext
I am using Yext to manage all our local listings and am aiming to make it our primary system. Our websites and apps now use Yext's APIs to access location data, eliminating the need to update changes in multiple places. This has greatly helped in maintaining accurate listings. The software is user-friendly and I can easily add, update, and delete data for all our local listings. The reporting and analytics features are also impressive. However, some of the additional packages seem expensive considering what we are already paying. The basic listings and analytics packages are worth the cost, but the additional packages can seem pricey. I appreciate the vendor's response to my feedback on the pricing and am pleased to hear that they enjoy working with us and look forward to becoming our official system of record.
September 15, 2024
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Knox
Yext: A Worthwhile Investment for Business Growth
I highly recommend Yext for its robust features and excellent customer service. It's worth every penny for the value it brings to my business.
September 9, 2024
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Jessica
User-Friendly Interface: Navigating Yext with Ease
The interface of Yext is intuitive and easy to navigate. Even without a technical background, I was able to get the hang of it quickly
August 31, 2024
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Ralph Miller
Yext's Duplicate Suppression: Ensuring Consistency Across Platforms
The duplicate suppression feature of Yext is a lifesaver. It has helped me maintain consistency in my business information across various platforms
August 25, 2024
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Alexis A
Yext's Analytics: Unveiling Online Performance Insights
Yext's analytics feature is a standout. It provides insightful data that helps me understand how my business is performing online
August 20, 2024
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Olivia
Appreciating Yext: A Unique Approach to Customer Support and Onboarding
I'm genuinely thrilled with Yext's unique approach to customer support. As a partner account holder, I'm currently in the process of getting three clients live and I'm finding the support ticket system to be a great tool for tracking progress. It's been nearly two weeks and I'm eagerly anticipating the resolution. What I find truly innovative about their onboarding process for new clients is the provision of a link to a comprehensive list of setup guidance articles. It's a treasure trove of information that allows me to independently navigate the setup process. Some of these articles even contain historical data, providing a fascinating insight into the evolution of the software. For instance, there's a brief instructional video that showcases a previous user interface, which I found to be a great way to appreciate the advancements they've made. I would highly recommend Yext, as it has been an exciting journey so far. The learning curve is steep, but the experience is truly rewarding.
August 12, 2024
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Jack F
Streamlining Business Listings with Yext
I've been using Yext for several months now and I'm impressed with its functionality. It's helped me streamline my business listings and ensure accuracy across all platforms
August 5, 2024
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Anna
Exceptional Customer Service at Yext
The customer service at Yext is top-notch. They are always ready to assist and provide clear, concise answers to any queries I have
July 27, 2024
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Charlotte Martinez
Exploring Yext: A User's Journey and Expectations
I've been a dedicated Yext user for several years now and it's been quite a journey! Recently, I've been exploring more of its features and trying to purchase additional options. It's been a bit of a challenge reaching out to sales, but I'm optimistic that they're just busy and will get back to me soon. The Yext system is so efficient, it treats me as a new customer each time and assures me that someone will be in touch. I'm eagerly waiting for that call! I've also encountered a minor technical issue, but I'm confident that their tech support will come through. It's a bit of a waiting game, but I'm sure it's worth it. I'm excited to learn more about this platform and I'm hopeful that Yext will assist me soon. I believe in their service and I know I won't have to resort to using a third-party platform. I'm looking forward to resolving these issues and continuing my journey with Yext. It's all part of the adventure!
July 21, 2024
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Karen Martinez
Yext: The Time-Saving Tool for Streamlined Directory Updates for Busy Marketers
I've found that Yext has been a great time-saver and has added significant value to my business. It allows me to easily update my store hours, add holiday information, or open/close a location. The customer service team is proactive and suggests ways to optimize my listings. What used to be a tedious task of updating directory listings has been made much easier by Yext. The user interface is user-friendly, the customer support is excellent, and the results are impressive. Directory Listings may not be a top priority for marketers, but it's crucial for customer engagement. Yext has provided me with the tools to manage this aspect easily. I've recently added their review response package to our agreement, and I wish there was a way to bulk approve suggestions made by Google. The vendor responded to my review, thanked me for the positive feedback, and reminded me that I can always reach out to my CSM or Support if I need help.
July 14, 2024
