What is Podium?
Pros from reviewers
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Review management: Podium not only allows customers to leave detailed reviews, but also enables businesses to respond to these reviews directly through the platform, eliminating the need to visit multiple sites
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Text payment feature: Podium allows businesses to accept customer payments securely via text, a preferred method for many clients
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Ease of use: Podium's user-friendly interface and straightforward training make it easy for both tech-savvy and older employees to use
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Centralized communication: Podium consolidates messages from various social media sites and the company's own website into one place, enabling quick responses to customer inquiries
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Innovation and growth: Podium is known for its continuous innovations and has been instrumental in helping companies transition into digital, paperless operations.
Cons from reviewers
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Slow lead transfer to CRM: Transferring leads to CRM can be slightly slow, which can be a minor inconvenience for some users
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High cost: Despite its many features, Podium is often criticized for its high cost, making it a less affordable option for some businesses
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Poor search feature: The search feature in Podium is not as efficient as it should be. It only allows users to look up old conversations by remembering the name of the person they were chatting with, which can be inconvenient
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Lack of consistent support: Some users have reported that the support from Podium tends to diminish a few months into the contract. This can be frustrating, especially when users encounter issues with the platform
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Misleading information: Some users have reported feeling misled by Podium. For instance, they were told that the software would integrate with their CMS system, but it didn't. This can lead to frustration and dissatisfaction with the product.
Main features
Starting Price
Free Plan
Review management
Unified inbox
AI-powered responses
Payment processing
Customer segmentation
Starting Price
$399
/ month
Free Plan
No
Review management
Unified inbox
AI-powered responses
Payment processing
Customer segmentation
How Podium compare to similar software?
Product
Price
$399
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Podium best for according to our reviewers?
Businesses Needing a Communication Tool: These businesses need a communication tool that allows different departments to collaborate and respond to customer inquiries. Podium's ability to handle messages from various sources and make them accessible to all employees makes it a good fit for this group
Businesses Seeking Secure Payment Solutions: These are businesses that need to collect payments from their customers securely and conveniently. Podium's text payment feature is particularly useful for this group, despite the high cost of the software
Companies Looking for Review Management: These are companies that want to increase their online reviews and manage them effectively. Podium's review invite feature is simple and effective, although some users have reported issues with integration and contact management
Businesses Needing Improved Customer Interaction: These businesses value the ability to connect with their clients and respond to their inquiries in real time. Podium's user-friendly interface and ability to convert regular phone numbers into text-able numbers make it a suitable choice for this group
Businesses Seeking to Digitize Operations: These are companies that are transitioning to digital operations and need a user-friendly software to facilitate this process. Podium's simplicity and ease of training new users make it a suitable choice for this group, although the cost can escalate with the addition of new features.
Podium Reviews
4.2
Podium rating
4.4
Ease of use
4.1
Customer service
4.0
Value for money
4.2
Likelihood to recommend
4.3
Features
29 Podium Reviews
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Blaise
Engaging Blend of Communication and Review Service
Originally, I was looking for a reputation management service, but I ended up using Podium mainly as a communication tool for our loan officers and new leads. I like that everything is done through SMS, allowing our loan officers to call the lead immediately. Our business primarily operates over the phone, so Podium is a good fit for us. However, I wouldn't recommend it for all industries. We conduct chats with customers through texts and different sales agents can respond, with no limit to the number of sales agents on one account. Unfortunately, it doesn't integrate with our CRM tool, Hubspot, and we're not really using the review feature of Podium. There's also no automatic chatbot integration. I chose Podium because it had an interesting SMS chat feature that I wanted to try.
October 19, 2024
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Steven Brown
Exploring and Navigating Podium Software for Business Growth
I've been using Podium software for my business and it's been an interesting journey. Initially, I was drawn in by their promise to help boost my Google reviews and the flexibility of their no-contract, cancel anytime policy. My wife even had a chat with their sales team who confirmed this. I must say, their sales team is quite persuasive and knowledgeable. Recently, I had a bit of a mix-up when I tried to cancel my subscription. It turned out that my contract doesn't expire until August 223. However, this gave me an opportunity to really delve into the software and explore its features. I'm now looking forward to maximizing its potential for my business in the coming months.
October 15, 2024
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Doris D
An Enlightening Experience: My 7-Day Trial with Podium
Absolutely thrilled! My 7-day trial with Podium was an enlightening experience. Initially, I was intrigued by the idea of investing $249 per month. After interacting with their unique customer service, I decided to make some changes and that's when the adventure truly began. The customer service team in Utah was refreshingly straightforward, ambitious, and an absolute value for my time. They showed a different approach in assisting me due to my low volume of credit card payments. It's fascinating how this credit card processor also assists with Google reviews. Most of their reviews seem genuine and it's interesting how Mr. Podium prefers to let his customers' experiences speak for themselves. I strongly recommend giving Podium a try!
October 7, 2024
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Matthew Jones
Exceptional Support and Seamless Integration: A Review
they're always available to assist and provide solutions. Lastly, the integration with our existing systems was seamless
October 1, 2024
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Doris Johnson
Hometown Hearing in Stoney Creek: A Podium Software Review
Hometown Hearing in Stoney Creek offered me outstanding services, with a very friendly and helpful staff. I would recommend anyone in need of these services to visit Hometown. - Noor Bhatti
September 21, 2024
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Bobby Davis
Efficient Customer Interaction Management: Boosting Positive Reviews
we've seen a marked increase in positive reviews since implementing this feature. The ability to manage all customer interactions from one place has saved us a lot of time and effort
September 14, 2024
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Gloria E
Efficient Collaboration and Enhanced Online Presence: The Power of Automated Review Invitations
it's made collaboration much more efficient. The automated review invitations have boosted our online presence significantly
September 9, 2024
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Janice B
Everything Under One Roof!
I've been really enjoying using Podium and I believe it's been a worthwhile investment. We've looked at other similar software, but we keep trusting Podium because of the variety of services they provide. It's fantastic that our tech-savvy younger employees are comfortable with this software, and it's also simple enough for our older employees to use. I'm confident we'll keep using Podium for many more years. I appreciate that all our messages, whether they're from various social media sites or our own website, come to one place. It's handy that all our employees can access this site, allowing us to respond quickly to incoming messages. I also like that our reviews show up here and we can respond to them through the Podium platform, instead of having to visit Google, Facebook, Yelp, etc. separately. I do wish we could consolidate review notifications to avoid duplicate messages. We chose Podium because it handles the messaging aspect of our website, inquiries from Facebook, text messages. I'm speaking in the first person.
August 31, 2024
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Patricia Rodriguez
Revolutionizing Internal Communication: The Power of Team Chat
it's been instrumental in our growth strategy. The team chat function has improved our internal communication tremendously
August 27, 2024
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Samuel A
Effective Review Management with Valuable Insights
it has helped us track, manage, and respond to reviews across multiple platforms. The reporting feature provides valuable insights into our performance and areas for improvement
August 20, 2024
