Birdeye vs Yext: Which platform is right for your business’s reputation?

  • 01Birdeye vs Yext: overview
  • 02What's the difference between Birdeye and Yext?
  • 03Birdeye pros and cons
  • 04Yext pros and cons
  • 05Birdeye compared to Yext
  • 06Yext compared to Birdeye
  • 07Features comparison
  • 08Birdeye vs Yext: Which is the best for your business?
  • 09Promotions on Customer Experience software
  • 10Alternatives to Birdeye & Yext

Birdeye vs Yext: overview

Birdeye Logo
Birdeye
logo yext
Yext
Comments
Ease of use
4.5 out of 5
4.0 out of 5
Birdeye is known for its user-friendly interface, making it easy to navigate and manage online reputation. Yext is straightforward but may require more training to fully utilize its advanced features for SEO and listing management.
Integrations
4.0 out of 5
4.5 out of 5
Birdeye integrates with platforms like Google, Facebook, and various CRMs for review management. Yext excels in integration with search engines, mapping services, and directories, such as Google Maps, Yelp, and Bing.
Review management
5.0 out of 5
4.0 out of 5
Birdeye offers robust review management tools, enabling businesses to collect, monitor, and respond to customer reviews efficiently. Yext provides basic review monitoring but focuses more on listing accuracy and SEO benefits.
Listings management
4.0 out of 5
5.0 out of 5
Birdeye provides basic listing management capabilities. Yext specializes in listings management, ensuring business information is accurate and optimized across multiple platforms, enhancing local SEO.
SEO capabilities
4.0 out of 5
4.5 out of 5
Birdeye helps improve SEO through review generation and local search optimization. Yext is designed to boost SEO with structured data, enhancing search engine visibility and local ranking performance.
Analytics
4.0 out of 5
4.5 out of 5
Birdeye offers detailed analytics on customer feedback and review trends. Yext provides comprehensive analytics on search performance, listings, and customer interactions, offering valuable insights for businesses.
Customer feedback
4.5 out of 5
4.0 out of 5
Birdeye excels in collecting and analyzing customer feedback through surveys and reviews. Yext provides feedback tools but focuses more on ensuring the accuracy and reach of business information across digital platforms.
Positive reviews
4.5 out of 5
4.0 out of 5
Birdeye is highly rated for its comprehensive reputation management and customer feedback tools. Yext receives positive reviews for its strong local listing management and search optimization features.
Customer support
4.5 out of 5
4.0 out of 5
Birdeye offers excellent customer support through chat, email, and phone, with a reputation for responsiveness. Yext provides solid support with dedicated account managers and extensive online resources.
Pricing plans
4.0 out of 5
4.0 out of 5
Birdeye offers flexible pricing plans tailored to the needs of small to large businesses. Yext provides tiered pricing based on features, which can become costly for more advanced capabilities and larger enterprises.

What's the difference between Birdeye and Yext?

$35,000 credits on Yext

Get $35,000 credits on Yext and up to $35,000 savings with Secret.

Get Yext deal

Birdeye pros and cons

What are the advantages of Birdeye?

What are the disadvantages of Birdeye?

Yext pros and cons

What are the advantages of Yext?

What are the disadvantages of Yext?

Compare Yext to other tools

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Birdeye compared to Yext

Is Birdeye better than Yext?

What is Birdeye best used for?

Can Birdeye replace Yext?

Is Birdeye cheaper than Yext?

Is there a better Customer Experience software than Birdeye?

Yext compared to Birdeye

Is Yext better than Birdeye?

What is Yext best used for?

Can Yext replace Birdeye?

Is Yext cheaper than Birdeye?

Is there a better Customer Support software than Yext?

$35,000 credits on Yext

Get $35,000 credits on Yext and up to $35,000 savings with Secret.

Get Yext deal

Features comparison

Birdeye Outshines Yext in Ease-of-Use and User-Friendliness

Yext Leads Over Birdeye in Integrations and Compatibility

Yext Surpasses Birdeye in Ensuring Consistent Business Information

Birdeye Offers Superior Competitor Analysis Compared to Yext

Both Birdeye and Yext Provide Robust Reputation Management Solutions

Yext Excels Over Birdeye with Superior Analytics and Insights

Birdeye Leads Over Yext in Social Media Management Capabilities

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Birdeye vs Yext: Which is the best for your business?

Birdeye is the best tool for you if:

  • You prioritize comprehensive review management and need to collect, monitor, and respond to customer feedback seamlessly across multiple platforms, helping to enhance your brand’s reputation and customer satisfaction.
  • You seek an intuitive and user-friendly interface that simplifies the process of engaging with customers, making it easy for non-technical users to navigate and leverage its features effectively.
  • You want to leverage automated tools for requesting and managing reviews, enabling you to boost the volume of positive customer testimonials and improve overall online visibility and credibility.
  • You need advanced sentiment analysis capabilities to gain insights into customer experiences and identify trends, allowing for proactive improvements in products, services, and customer engagement strategies.
  • You are focused on integrating customer feedback into your business strategy and require tools to gather actionable insights through surveys and analytics to drive meaningful enhancements in your operations.

Yext is the best tool for you if:

  • You need to ensure consistent and accurate business information across multiple directories and platforms, enhancing your local SEO and ensuring customers always find the correct details about your business online.
  • You operate multiple business locations and require a centralized system to manage and update location data in real-time, streamlining operations and maintaining uniform information across all platforms.
  • You want to improve your online visibility by optimizing your presence on search engines and social media, utilizing Yext’s extensive integrations with Google, Bing, Facebook, and other key platforms.
  • You are looking for detailed analytics that track customer interactions with your brand, providing insights into search queries and engagement metrics to refine your marketing strategies effectively.
  • You need a powerful listings management solution that reduces discrepancies and boosts customer trust by ensuring that your business’s contact details, hours, and services are accurate and updated consistently.

$35,000 credits on Yext

Get $35,000 credits on Yext and up to $35,000 savings with Secret.

Get Yext deal

Alternatives to Birdeye & Yext

Promotions on Customer Experience software

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