What is SOCi?
Pros from reviewers
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Comprehensive features: Despite being relatively new, SOCI has matured to offer a wide range of features, including the ability to create multiple groups for posting, an image and content database, and simultaneous posting to multiple platforms
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Cost-effective: SOCI allows users to consolidate multiple services into one, resulting in significant savings on monthly expenses
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Efficient scheduling: SOCI's scheduling feature allows users to plan posts in advance, making it easier to maintain a consistent social media presence across multiple locations
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Excellent customer service: Users have praised SOCI's customer service for being quick and courteous, even though there is room for improvement in terms of consistency
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Streamlined social media management: SOCI simplifies the process of posting across different apps, which is particularly beneficial for smaller businesses, and allows users to manage multiple accounts from one place.
Cons from reviewers
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Frequent re-login required: Some users have reported occasional glitches that require them to keep logging in, which can be bothersome.
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Dashboard learning curve: Some users have found the dashboard initially difficult to navigate, requiring a period of adjustment
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Limited mobile accessibility: Despite its many features, SOCi does not offer a mobile app for retailers, restricting usage to desktop platforms only
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Frequent glitches: Users have reported encountering glitches that can disrupt workflow, such as items not moving as expected
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Incomplete social media management: While SOCi allows for posting across various platforms, it does not support replying to reviews on Yelp and Google My Business, nor does it support emojis in posts. Managing conversations can be difficult and reporting is inconsistent
Main features
Starting Price
Free Plan
Local SEO optimization
SOCi ads
Social media management
Reputation management
Content library and calendars
Starting Price
N/A
Free Plan
No
Local SEO optimization
SOCi ads
Social media management
Reputation management
Content library and calendars
How SOCi compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
SOCi and Yext are popular local marketing platforms, offering tools to manage your online presence, enhance brand consistency, and improve customer engagement across multiple locations. While they share many features—including listings management, review monitoring, social media management, and analytics—some specific differences may influence which tool best fits your business needs.
One key difference lies in their approach to social media management. SOCi offers a comprehensive social media management suite that enables multi-location businesses to create, schedule, and analyze social media content for all their locations. This feature makes SOCi particularly strong for businesses looking to build a consistent social media presence across multiple franchises or branches. On the other hand, Yext is more focused on ensuring the accuracy of business information across various directories and search platforms. Its Listings feature allows businesses to manage information like name,...
Who is SOCi best for according to our reviewers?
Event Planners: SOCi can be a useful tool for event planners, as it allows for the creation of an image and content database. However, some users have reported encountering glitches with the program
Multi-location Businesses: SOCi can be an excellent tool for multi-location businesses, allowing them to consolidate all their assets in one place while still providing individual locations the autonomy to manage their social media platforms. The software continually enhances the product with more tools, such as the ability to amplify a post across all locations with a single click.
Small Businesses: These businesses can benefit from SOCi's ability to simplify posting across different apps, which can be particularly beneficial for smaller businesses that may not have a dedicated social media team. The software allows for the creation and scheduling of posts across multiple platforms, although it may not fully meet the needs of businesses managing multiple locations
Franchise Locations: Franchise locations can use SOCi to stay connected with the corporate office, with the ability to create company-wide posts, while also adding their own local posts and modifying photos, hashtags, comments, etc. The software consolidates everything related to social media in one place, from posting to responding to comments and likes
Retailers: Retailers can use SOCi to create multiple groups for posting, with posts available on independent store pages. This makes it easy to create a custom blanket message that can be adapted for each specific location. However, the lack of an app platform may limit use to the desktop platform only
SOCi Reviews
4.6
SOCi rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.2
Likelihood to recommend
4.3
Features
29 SOCi Reviews
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Donna Jones
Beneficial ROI Reporting: Empowering Data-Driven Social Media Decisions
Lastly, the ROI reporting feature was very beneficial. It helped me understand the effectiveness of my social media efforts and make data-driven decisions.
October 20, 2024
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Terry D
Could Improve
SOCI is a handy tool for mass scheduling and posting to multiple accounts. However, it has many bugs that need fixing for it to be truly useful. Right now, we consistently encounter errors when trying to post to many accounts, forcing us to manually repost updates on each social platform. This tool has great potential, but it certainly needs some improvements.
October 13, 2024
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Cynthia Williams
We Adore SOCi
We are extremely satisfied with SOCi. It has proven to be an excellent tool for our multi-location business, allowing us to consolidate all our assets in one place while still providing individual locations the autonomy to manage their social media platforms. They continually enhance the product with more tools. Recently, we were able to amplify a post across all our locations with a single click. Overall, our experience with SOCi has been very positive.
October 6, 2024
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Rebecca D
Commendable Customer Service at Soci: Responsive and Helpful Experience
The customer service at Soci is commendable. They were responsive and helpful, making the overall experience even better
October 1, 2024
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Juan Garcia
I Adore My GLA Software
I love my GLA. I have been with the company for 6 years and I enjoy every day there.
September 21, 2024
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Charles Williams
Effective Social Media Performance Tracking with Soci's Analytics
I was able to utilize Soci's advanced analytics to track my company's social media performance effectively. The results were presented in a digestible format that allowed for easy interpretation
September 14, 2024
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Sandra Jones
Effortless Navigation and Insightful Visualizations
its user-friendly interface made it easy for me to navigate through various features. The data visualization tools were particularly impressive, providing clear and concise insights
September 8, 2024
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Donald F
Competitive Analysis: Refining Strategies
I was particularly impressed with the competitive analysis feature. It provided valuable insights into my competitors' strategies, helping me refine my own
September 1, 2024
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Pamela Smith
Swift Response Time!
I find Soci very responsive and professional, and it's easy to get in touch with them. However, they could improve on sending out their invoices more promptly.
August 27, 2024
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Jacob N
Intuitive Soci Platform
I found Soci to be an incredibly intuitive platform
August 17, 2024
