What is GoCardless?
Pros from reviewers
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Customisation and automation: GoCardless allows businesses to send a customised link with their business logo for sign-ups, simplifying the process for customers. It also automates the invoice billing process, saving businesses both time and money.
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Cost-effective: Compared to other software providers, GoCardless is considered more affordable. It's about 80% cheaper than some previous software providers, making it a preferred choice for businesses looking to save on costs
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Integration with other software: GoCardless integrates well with other software such as Zoho Books and accounting systems, making it a versatile tool for managing recurring billing as well as one-time payments
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Easy setup: Setting up GoCardless is straightforward and simple. It's perfect for those wanting to provide direct debit to clients without a large initial investment
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User-friendly platform: GoCardless is praised for its user-friendly interface, making it easy for users to navigate and manage their payments. It serves as a main payment gateway for many businesses, simplifying the process of adding payment requests manually or importing them
Cons from reviewers
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Poor customer service: Numerous users have reported issues with customer service, including slow response times, lack of communication, and difficulty in resolving issues
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Account closure without explanation: GoCardless has been reported to abruptly close user accounts without prior consultation or explanation, causing disruption to business operations.
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Lengthy processing time: The time it takes to recover money between billing and the money appearing in the bank account can take between 8 and 14 days
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High fees for small payments: GoCardless charges a fee of 0.20 cents for small payments, making it less cost-effective for businesses dealing with small transactions
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Limited customization options: The platform does not allow for seamless customer experience customization unless users subscribe to the costly Pro tier
Main features
Starting Price
Free Plan
Reduction of payment failures
Optimised payment pages
Real-time monitoring
Automated reconciliation
International payments
Starting Price
N/A
Free Plan
No
Reduction of payment failures
Optimised payment pages
Real-time monitoring
Automated reconciliation
International payments
How GoCardless compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is GoCardless best for according to our reviewers?
Small businesses seeking a user-friendly payment gateway: GoCardless is a simple and straightforward platform for setting up and managing payments, making it ideal for small businesses that want to offer direct debit to their clients without a large initial investment
Businesses with recurring billing needs: GoCardless is a reliable solution for managing recurring billing as well as one-time payments, and it integrates well with existing accounting systems and software
Businesses looking to automate their invoice billing process: GoCardless can significantly reduce the time and cost associated with invoice billing, and it offers features such as customised sign-up links that simplify the process for customers
Businesses using WooCommerce for invoicing and subscriptions: GoCardless can be used as an alternative to Stripe for recurring payments on WooCommerce, although it should be noted that payments may take longer to clear
Businesses using Team-Up for membership payments: GoCardless integrates well with Team-Up and can save significant time when handling recurring membership payments, although recent changes to charges for small payments may affect its cost-effectiveness.
GoCardless Reviews
4.0
GoCardless rating
4.0
Ease of use
3.5
Customer service
3.8
Value for money
4.2
Likelihood to recommend
3.8
Features
29 GoCardless Reviews
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Aaron
Efficient Cash Flow Management with GoCardless Reporting
I've found the reporting features of GoCardless to be very useful in tracking and managing my cash flow
October 21, 2024
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Jacob S
Good Product, Tough Verification, Absent Customer Service
I find the gocardless dashboard user-friendly and beneficial for cash flow and payment collection. However, I have serious concerns about their customer support, which seems to be struggling, similar to the original PayPal. During verification, they encourage accepting payments, but it's challenging to contact anyone when facing the final hurdle. They often cite FCA rules, but the FCA does not endorse some of their procedures and has clarified that it's not insisting on accounts being the same legal entity as the application. When I do reach support, no one can assist and I'm advised to email instead. The email response time of 3.5 days is not acceptable. I would recommend not adding any customers until fully verified, or else your money could be held hostage in their account.
October 15, 2024
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Andrew W
Lagging and SlowYet Functional
I find gocardless to be lagging and quite slow. It functions, but requires a lot of patience. I believe it could be improved if the developers put more effort into enhancing the User Experience.
October 5, 2024
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Joan W
Streamlining Recurring Payments with GoCardless: A Game-Changer for Administrative Efficiency
I've been able to automate my recurring payments using GoCardless, which has greatly reduced administrative tasks
September 28, 2024
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Ashley M
Commendable Customer Service: GoCardless Goes Above and Beyond
The customer service at GoCardless is commendable. They are responsive and always ready to assist with any issues
September 23, 2024
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Emma Brown
Efficient Direct Debit Payment System with GoCardless
You haven't provided a specific review for me to summarize. Please provide the review you want summarized.
September 17, 2024
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Oslo G
Transparent Pricing: GoCardless
I appreciate the transparency of GoCardless' pricing structure - it's straightforward with no hidden fees
September 8, 2024
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Angela B
GoCardless: A Versatile Solution for WooCommerce & Xero Payments
Overall, I'm happy with GoCardless. I initially used it with my Xero invoices, but after moving my invoicing and subscriptions to WooCommerce, I implemented it there too. However, I noticed that my Xero connection wouldn't stay linked after connecting it to WooCommerce, and I'm not sure if this is a fault or intentional. I now offer GoCardless as an alternative to Stripe for my website's recurring payments. Many of my clients prefer paying from their bank account rather than a credit card, and I'm glad to offer them an auto-billing option. One thing to note is that it takes a while for payments to clear in my account. If you thought Stripe was slow, GoCardless is slower, so keep this in mind when deciding. I chose GoCardless because Chargebee had high fees, and I wasn't a fan of the interface or general settings of both Billforward.io & My Fund Box, especially regarding Australian GST requirements and integration.
August 31, 2024
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Mark A
Unraveling the GoCardless Invoicing Puzzle: A Unique Experience
I've had quite an interesting experience with GoCardless. We discovered a unique feature in their invoicing system. When we use their service, we receive £99 instead of £1, which is completely understandable. However, the fun part is when the £99 doesn't exactly match the original invoice amount of £1 that the customer paid. It's like a little puzzle, trying to match a £1 invoice with a £99 statement. We even suggested if we could be billed separately for this £1 fee, but they responded with a firm stance on their current system. It's quite refreshing to see a company so confident in their processes. It's a bit of a challenge, but who doesn't love a good challenge?
August 26, 2024
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Natalie C
Efficient Time-Saver that Boosts Cashflow
My experience with GoCardless has been extremely positive. It has automated our invoice billing process, saving us both time and money. I estimate it's about 80% cheaper than our previous software provider. We prefer using BACS or GoCardless for payments. I value the feature that lets us send a customised link with our business logo for sign-ups. This has simplified the process for our customers, who used to have to download, print, sign, and return a form. Now, everything is done online, making it quick and easy. However, sometimes the Direct Debit collected doesn't automatically allocate itself to the customer who paid in our QBO system. I think this is due to our setup, so I need to resolve that. We switched to GoCardless from our previous Direct Debit collector, who charged us a minimum of £100 plus VAT per month, even if only one direct debit was collected. Their system was manual and time-consuming.
August 17, 2024
