Pros from reviewers
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Integration with other software: GoCardless integrates well with other software such as Zoho Books and accounting systems, making it a versatile tool for managing recurring billing as well as one-time payments
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User-friendly platform: GoCardless is praised for its user-friendly interface, making it easy for users to navigate and manage their payments. It serves as a main payment gateway for many businesses, simplifying the process of adding payment requests manually or importing them
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Easy setup: Setting up GoCardless is straightforward and simple. It's perfect for those wanting to provide direct debit to clients without a large initial investment
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Cost-effective: Compared to other software providers, GoCardless is considered more affordable. It's about 80% cheaper than some previous software providers, making it a preferred choice for businesses looking to save on costs
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Customisation and automation: GoCardless allows businesses to send a customised link with their business logo for sign-ups, simplifying the process for customers. It also automates the invoice billing process, saving businesses both time and money.
Cons from reviewers
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Lengthy processing time: The time it takes to recover money between billing and the money appearing in the bank account can take between 8 and 14 days
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Limited customization options: The platform does not allow for seamless customer experience customization unless users subscribe to the costly Pro tier
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High fees for small payments: GoCardless charges a fee of 0.20 cents for small payments, making it less cost-effective for businesses dealing with small transactions
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Poor customer service: Numerous users have reported issues with customer service, including slow response times, lack of communication, and difficulty in resolving issues
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Account closure without explanation: GoCardless has been reported to abruptly close user accounts without prior consultation or explanation, causing disruption to business operations.
Main features
Starting Price
Free Plan
Collection of recurring payments
Real-time monitoring
Reduction of payment failures
Collection of one-time payments
Optimised payment pages
Starting Price
N/A
Free Plan
No
Collection of recurring payments
Real-time monitoring
Reduction of payment failures
Collection of one-time payments
Optimised payment pages
What is GoCardless?
How GoCardless compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is GoCardless best for according to our reviewers?
Small businesses seeking a user-friendly payment gateway: GoCardless is a simple and straightforward platform for setting up and managing payments, making it ideal for small businesses that want to offer direct debit to their clients without a large initial investment
Businesses with recurring billing needs: GoCardless is a reliable solution for managing recurring billing as well as one-time payments, and it integrates well with existing accounting systems and software
Businesses looking to automate their invoice billing process: GoCardless can significantly reduce the time and cost associated with invoice billing, and it offers features such as customised sign-up links that simplify the process for customers
Businesses using WooCommerce for invoicing and subscriptions: GoCardless can be used as an alternative to Stripe for recurring payments on WooCommerce, although it should be noted that payments may take longer to clear
Businesses using Team-Up for membership payments: GoCardless integrates well with Team-Up and can save significant time when handling recurring membership payments, although recent changes to charges for small payments may affect its cost-effectiveness.
GoCardless Reviews
4.3
GoCardless rating
4.0
Ease of use
3.5
Customer service
3.8
Value for money
4.2
Likelihood to recommend
3.8
Features
6 GoCardless Reviews
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Jarrett G
Superb Direct Debit Solution for Sellers with GoCardless
I find GoCardless perfect for those wanting to provide direct debit to clients without a large initial investment. I found it very easy to set up years ago when I wanted to offer my clients the direct debit payment option. Thankfully, there's a pre-existing connection to Zoho Books which made the entire setup process incredibly simple. The fees are a bit higher than competitors, but it's understandable given there are no setup or recurring fees. I switched to GoCardless because I didn't want to pay monthly for a service I don't always use extensively.
May 14, 2024
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Deborah Martinez
Huge Thanks to Jo for GoCardless!
I am extremely grateful to Jo, who is an amazing person and an excellent teacher. Despite my lack of experience in technology, Jo patiently and thoroughly helped me open my account. Although the training sessions were supposed to last 3 minutes, Jo spent over an hour assisting me. I am truly thankful for her dedication and hard work.
May 4, 2024
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Martha B
GoCardless Integration: Impressive Results
I've been using GoCardless for several months now and I'm impressed with its seamless integration with our existing systems
April 29, 2024
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Maria B
GoCardless: Reliable and Efficient Transactions
I've found GoCardless to be highly reliable, with transactions processed quickly and accurately
April 20, 2024
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Peter Miller
Exemplary Customer Service Experience with GoCardless
I'm excited to share my experience with GoCardless, which has been marked by their unique customer service approach. I've had the opportunity to interact with various representatives, each bringing a fresh perspective to my queries, ensuring a comprehensive understanding of my concerns. Over the past two months, I've been working closely with them to increase my account limit, and I appreciate their meticulous process. I also commend their transparency in financial matters. We had an instance where they assured us a refund was issued to a customer, which reflects their commitment to maintaining trust and integrity.
April 14, 2024
