26 Best Alternatives to ServiceNow in December 2024
Alternatives & Competitors to ServiceNow
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2
Zendesk
6 months free -
4
Freshservice
90% off the Pro plan for 1 year -
7
Freshdesk
90% off the Pro plan for 1 year -
8
Prisma
$300 in credits -
9
Dell Technologies
20% off -
10
Freshworks
90% off the Pro plan for 1 year
Here are competitors or alternatives to ServiceNow and other similar IT Management software. You need to consider some important factors when choosing a tool like ServiceNow for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to ServiceNow that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of ServiceNow. Discover sofware like Salesforce Sales Cloud, Zendesk, Sap business bydesign or Freshservice.
List of Alternatives to ServiceNow
From IT Management tools, we have selected the best alternatives to ServiceNow based on reviews for each solution and similarities with ServiceNow. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Salesforce Sales Cloud is a CRM platform that helps sales teams manage their sales processes, track customer interactions, and close deals faster. By using AI, it streamlines and optimizes sales efforts, enhancing productivity and driving revenue growth.
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Lead and opportunity management
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Mobile app
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Shipping management
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Safety management
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Call logging
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Data management
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Sales forecasting
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Collaborative selling
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Integration
Salesforce Sales Cloud: Pros & Cons
Billy Garcia
Salesforce Sales Cloud: Invaluable Reporting for Operations Managers
As an operations manager, I find the reporting features of Salesforce Sales Cloud to be invaluable. It provides detailed insights into our sales processes, helping us identify areas for improvement
October 20, 2024
Salesforce Sales Cloud compared to ServiceNow
ServiceNow has more positive reviews than Salesforce Sales Cloud: 93 vs 89
ServiceNow is better at support than Salesforce Sales Cloud: 4.3 vs 4.0
ServiceNow is easier to use than Salesforce Sales Cloud: 4.1 vs 4.0
ServiceNow is more suitable for small businesses thanks to its good value for money than Salesforce Sales Cloud: 4.2 vs 4.0
Salesforce Sales Cloud is more versatile than ServiceNow: 206 vs 66
Why is Salesforce Sales Cloud a good alternative to ServiceNow?
I believe ServiceNow is a great alternative to Salesforce Sales Cloud due to its highly customizable nature. Unlike Salesforce, which primarily focuses on sales and CRM, ServiceNow offers a broader range of services including IT service management, IT operations management, and IT business management. This makes it a more comprehensive solution for businesses looking to streamline various processes beyond just sales.
ServiceNow also stands out with its robust automation capabilities. It can automate routine tasks, freeing up your team's time to focus on more strategic initiatives. Moreover, ServiceNow's pricing model is more transparent and flexible compared to Salesforce, which can be quite complex. It offers a better understanding of what you're paying for and ensures you only pay for the features you need.
What are the differences between Salesforce Sales Cloud and ServiceNow?
I have found that ServiceNow and Salesforce Sales Cloud cater to different areas of business operations. ServiceNow is a cloud-based IT service management tool that offers a range of services including IT operations management, IT business management, and IT service management. It's particularly useful for businesses looking to automate their IT services and streamline operations.
Alternatively, Salesforce Sales Cloud is a customer relationship management (CRM) platform designed to support sales, marketing and customer support in both B2B and B2C contexts. It is primarily used for tracking sales leads, managing customer accounts, sharing files, keeping track of customer history and managing marketing campaigns.
While both platforms offer cloud-based solutions, their primary functions differ significantly: ServiceNow focuses on IT services while Salesforce Sales Cloud targets customer relationship management.
Create a customer success support suite that is accessible and available to your customers at all times.
6 months free
Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.
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Automation and workflow
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Multichannel support
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Integration
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Knowledge base
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Ticketing system
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Customization and branding
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Reporting and analytics
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Customer engagement
Support Team
$20 / user / monthSupport Professional
$59 / user / monthSupport Enterprise
$124 / user / monthZendesk: Pros & Cons
Christina Brown
Zendesk Mobile App: Stay Connected and Respond Anywhere!
The mobile app of Zendesk is very convenient. It allows me to stay connected and respond to tickets even when I'm away from my desk
October 15, 2024
Why is Zendesk a good alternative to ServiceNow?
I believe that ServiceNow is a great alternative to Zendesk for several reasons. First, ServiceNow offers a broader range of services which extend beyond customer service management to include IT service management, HR service delivery, and business process automation. This makes it an integrated, one-stop solution for many businesses.
Second, ServiceNow's AI-powered chatbot and predictive analytics capabilities can significantly improve the efficiency of customer service. Third, ServiceNow provides more customization options compared with Zendesk, allowing businesses to tailor the platform to their specific needs. Additionally, ServiceNow's robust reporting and analytics tools offer valuable insights that can drive business improvements. Finally, while Zendesk may be more user-friendly initially, ServiceNow's comprehensive features and capabilities make it a more scalable solution for growing businesses.
What's the difference between Zendesk and ServiceNow?
See the full comparison between Zendesk & ServiceNow
SAP Business ByDesign is a cloud-based ERP software designed for small to midsize businesses. It provides comprehensive business functions including finance, HR, CRM, supply chain, and procurement. The software offers real-time analytics and reporting tools for better decision-making. It's scalable, secure, and can be customized to fit specific business needs.
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Integrated Modules
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Scalable and Customizable
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Real-time Analytics and Predictive Insights
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Data Security and Compliance
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Cloud-based
Sap business bydesign: Pros & Cons
Ethan
Efficient HR Streamlining with SAP Business ByDesign
I've found the human resources module of SAP Business ByDesign to be very efficient. It has streamlined our HR processes, from recruitment to payroll
August 11, 2024
Sap business bydesign compared to ServiceNow
ServiceNow has better positive reviews compared to Sap business bydesign: 93 vs 84
ServiceNow is better at customer service than Sap business bydesign: 4.3 vs 4.0
ServiceNow is easier to use than Sap business bydesign: 4.1 vs 3.5
ServiceNow is more suitable for small businesses thanks to its good value for money than Sap business bydesign: 4.2 vs 3.8
Sap business bydesign is more versatile than ServiceNow: 171 vs 66
Why is Sap business bydesign a good alternative to ServiceNow?
I believe ServiceNow is a good alternative to SAP Business ByDesign due to its extensive functionalities and flexibility. While SAP Business ByDesign is an integrated suite for mid-market companies and subsidiaries, ServiceNow offers a broader range of services such as IT service management, IT operations management, and IT business management. It provides a single, unified platform that enables service management processes across all departments including IT, human resources, facilities, etc.
ServiceNow also has the advantage of being highly customizable to fit specific business needs. It's designed for the cloud, making it more accessible and scalable compared to other solutions. Its user-friendly interface and robust automation capabilities significantly improve efficiency and reduce manual workloads. So considering these factors, I find ServiceNow more versatile and adaptable to diverse business environments.
What are the differences between Sap business bydesign and ServiceNow?
As an IT professional, I used both ServiceNow and SAP Business ByDesign and found that they serve different purposes. ServiceNow is an IT service management tool that helps businesses manage and streamline IT service relations. It excels in areas like incident management, problem management, change management, and IT operations management.
Conversely, SAP Business ByDesign is a cloud-based enterprise resource planning (ERP) solution. It's designed to serve small to medium-sized businesses across various industry sectors. It provides integrated functions for financials, customer relationships, human resources, projects, procurement, supply chain management, and more.
In short, while ServiceNow focuses on streamlining IT services, SAP Business ByDesign is a more comprehensive tool for managing various aspects of a business.
Intelligent, flexible and intuitive ITSM software
90% off the Pro plan for 1 year
Freshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.
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Advanced reporting & analysis
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IT Asset Management
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Gamification
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ITSM software
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Service desk IT
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IT project management
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SLA management
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Self-service portal
Starter
$15 / user / monthGrowth
$41 / user / monthPro
$78 / user / monthEnterprise
$99 / user / monthFreshservice: Pros & Cons
Cordelia S
Exceeding Expectations: My Rewarding Experience with FreshWorks CRM
My experience with FreshWorks CRM has been incredibly enlightening and rewarding. Initially, I was attracted by their promises of effortless recurring ticket creation and seamless integration with FreshDesk. Once the sales transaction was completed, it became clear that these were not just promises, but realities. When I encountered issues and reached out for help, I was met with a comprehensive and highly efficient support system. Even better, when I pointed out areas for improvement and suggested changes, I was met with open ears and a proactive response. My emails and calls were promptly attended to, and it was evident they were genuinely interested in addressing my concerns and improving the situation. This level of customer service and accountability is absolutely commendable. It's heartening to see a company that initially seemed reliable exceed their promises and take responsibility for their continuous improvement. My experience with FreshWorks CRM has been a dream, and I strongly encourage others to consider engaging with them.
October 20, 2024
Freshservice compared to ServiceNow
Freshservice has more positive reviews than ServiceNow: 94 vs 93
Freshservice is better at support than ServiceNow: 4.5 vs 4.3
Freshservice is easy to use compared to ServiceNow: 4.5 vs 4.1
Freshservice pricing plans are more competitive than ServiceNow: 4.4 vs 4.2
Freshservice has more options than ServiceNow: 132 vs 66
What's the difference between Freshservice and ServiceNow?
See the full comparison between Freshservice & ServiceNow
Workday HCM brings immense value to businesses by offering a comprehensive and user-friendly platform for managing all aspects of human capital management. It streamlines HR processes, facilitates workforce planning, assists with performance management, enables talent acquisition and development, and provides valuable insights through robust analytics.
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Streamline HR processes
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Enhance recruitment and talent management
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Maximize workforce insights
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Ensure compliance and security
Workday HCM: Pros & Cons
Selene
Continuous Updates and User-Centric Improvements: Enhancing the Software Experience
I appreciate the continuous updates and improvements that the developers make to the software. They are responsive to user feedback and constantly strive to enhance the user experience.
October 20, 2024
Workday HCM compared to ServiceNow
ServiceNow has better positive reviews compared to Workday HCM: 93 vs 89
Workday HCM is easy to use compared to ServiceNow: 4.2 vs 4.1
Workday HCM pricing plans are more competitive than ServiceNow: 4.4 vs 4.2
Workday HCM is better at number of features than ServiceNow: 89 vs 66
Project management platform
6 months free on the Advanced plan
Asana's platform supports you across work management and project planning. The platform allows you to have more visibility in how your daily work is connected to the company's bigger picture, and how to better organize yourself, communicate more efficiently, manage tasks and deadlines in order to finalize your products, services or deliverables on time; less work about work, and more focus time on what matters most.
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Automate repetitive tasks
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Facilitate cross-functional collaboration
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Customize your processes
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Organize your work in an optimal way
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Manage project portfolios
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Visualize project timelines
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Get detailed reports
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Connect your favorite applications
Personal
FreeEnterprise+
Contact salesEnterprise
Contact salesStarter
$11 / user / monthAdvanced
$26 / user / monthAsana: Pros & Cons
Zane M
Intriguing and Inspiring
I find the workouts on Asana very interesting and motivating, tailored to my mood and needs. I absolutely love it!
October 7, 2024
Customer service software to optimize your client communication
90% off the Pro plan for 1 year
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
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Optimize ticket management
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Access customized performance reports
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Centralize knowledge base
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Opt for multi-channel support
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Enhance customer satisfaction
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Give users autonomy
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Strengthen data security
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Ensure team collaboration
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / monthFreshdesk: Pros & Cons
Charles Johnson
Exceptional Customer Support: Freshdesk Goes the Extra Mile
Lastly, as a user of Freshdesk, I must commend their customer support. They are responsive and go above and beyond to ensure we get the most out of their software.
October 19, 2024
Freshdesk compared to ServiceNow
Freshdesk has better positive reviews compared to ServiceNow: 94 vs 93
Freshdesk is better at customer service than ServiceNow: 4.7 vs 4.3
Freshdesk is more user friendly than ServiceNow: 4.5 vs 4.1
Freshdesk is better at value for money than ServiceNow: 4.3 vs 4.2
Freshdesk is more versatile than ServiceNow: 94 vs 66
Effortless database management
$300 in credits
Prisma is a powerful toolkit simplifying database workflows. It offers an open-source ORM for Node.js and TypeScript, plus Prisma Postgres for hosted databases, Accelerate for global caching, Pulse for real-time updates, and Optimize for performance enhancement.
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Prisma Postgres
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Prisma Accelerate
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Prisma Pulse
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Prisma Optimize
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Robust data connectors
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Type-safe ORM
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Prisma schema
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Migration management
Prisma: Pros & Cons
Driving excellence in every byte
20% off
Dell Technologies provides a broad range of IT solutions and services that empower businesses and individuals alike. As a global leader, Dell is dedicated to driving human progress by transforming computing, networking, and data storage.
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Advanced computing solutions
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Networking solutions
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IoT and AI solutions
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Professional and support services
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Data storage and management
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Cloud services
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Cybersecurity solutions
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Virtualization technologies
Dell Technologies: Pros & Cons
Alicia Navarro astigarraga
Poor customer service - in the end, I neither buy nor will I buy
I wanted to buy a Dell laptop and what happened to me is the following. In the chat, someone named Omar attended to me in a very rude manner, only recommending a Latitude for personal use over the next two years and then for a small business. (I won't need mega security, nor am I a graphic designer, or someone who needs very powerful equipment). In my current job, I have a Latitude and I know them. I asked him about the difference between the Inspiron and the Latitude, and he asked if I had asked for his opinion (to which I replied no, I asked about the differences) and he answered with "As you say, ma'am. Goodbye." Having seen what happened in the chat, I called sales, and as I was explaining my needs, he hung up on me (he hadn't introduced himself, and since I started the same way as in the chat, I assumed he was the same). I called again, someone answered but didn’t tell me their name. I asked for their name, and he told me "Mohammed". This guy attended me relatively well, but I asked him about the differences between Pro and Home and between the 14-15-16 Inspiron models, and he said something like the differences aren't relevant... (so I have to buy the computer that a stranger is telling me? shouldn't I choose according to my needs?) and to finish, he said he would send me a quote by email and that he needed my address and my ID number, to which I obviously said I preferred not to give it. Summary: I was attended to, one in a disastrous manner and the other as if he didn't need to know what I was asking to invest in a computer (in addition to asking for personal data). Furthermore, both individuals were Arabs, which implies they do not share Spanish culture at all, especially when it comes to a woman; perhaps that's why they treated me like this. It is clear that for large companies and wholesale sales, Dell is a good option, but for an individual, it is not. I don't intend to buy a Dell in my life.
November 28, 2024
Dell Technologies compared to ServiceNow
ServiceNow has better positive reviews than Dell Technologies: 93 vs 85
ServiceNow is better at customer support than Dell Technologies: 4.3 vs 3.8
ServiceNow's user interface is more convenient than Dell Technologies: 4.1 vs 3.5
ServiceNow pricing plans are more competitive than Dell Technologies: 4.2 vs 4.1
ServiceNow has more functions than Dell Technologies: 66 vs 58
Software suite for sales, marketing, and customer service teams
90% off the Pro plan for 1 year
Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.
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Collaboration
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Analytics and reporting
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AI-powered chatbots
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Omnichannel support
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Improved ticket management
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Automate your sales process
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Multilingual support
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Personalize interactions with your leads and customers
Freshworks: Pros & Cons
Terry Smith
Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions
Lastly, the value for money that Freshworks provides is exceptional, it's a comprehensive solution that caters to all our business needs.
August 20, 2024
Freshworks compared to ServiceNow
ServiceNow has more positive reviews than Freshworks: 93 vs 85
Freshworks is better at support than ServiceNow: 4.6 vs 4.3
Freshworks is easier to use than ServiceNow: 4.5 vs 4.1
Freshworks is more suitable for small businesses thanks to its good value for money than ServiceNow: 4.4 vs 4.2
ServiceNow has more features than Freshworks: 66 vs 52
Jira is a powerful project management tool designed to help your team organize, track, and manage their work efficiently. It offers versatile features for breaking down complex projects into manageable tasks, setting milestones, and mapping dependencies.
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Customizable workflows
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Visual project tracking
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Goal alignment
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Dependency mapping
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Real-time performance insights
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Integrations
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Milestone tracking
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Customizable dashboards
Free
Enterprise
Contact salesStandard
$9 / user / monthPremium
$17 / user / monthJira: Pros & Cons
Amanda Garcia
Exploring the Unique Customer Service and Billing System of Jira
I've found Jira's customer service to be as unique as Etsy's. They stand firm on their policies, which shows their commitment to maintaining a consistent system. The billing system is quite meticulous; if you or someone else grants a person/agent access to the sites, you need to be mindful about which specific site you're granting access to. If not, it will add to all sites and automatically adjust the plan. For example, three agents are free, but four agents will transition to the standard plan. This was a fascinating discovery when I first saw the bills and it prompted me to delve deeper into my usage history. It's quite an adventure navigating through their customer service!
September 14, 2024
Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.
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Smart ticketing
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Multichannel support
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AI-powered assistance
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Knowledge base creation
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Reporting and analytics
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Self-service portal
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Team collaboration tools
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Automation and workflow
Standard
$20 / user / monthProfessional
$37 / user / monthEnterprise
$52 / user / monthZoho Desk: Pros & Cons
Pamela W
Streamlining Customer Interactions: A Standout Social Media Integration
The social media integration is a standout feature, allowing us to manage customer interactions across different platforms from one place
September 16, 2024
Zoho Desk compared to ServiceNow
Zoho Desk is better at support than ServiceNow: 4.5 vs 4.3
Zoho Desk is more user friendly than ServiceNow: 4.5 vs 4.1
Zoho Desk is better at value for money than ServiceNow: 4.5 vs 4.2
Zoho Desk is better at number of features than ServiceNow: 142 vs 66
Streamline your IT service management with powerful, intuitive software.
SysAid brings value to businesses by providing them with a comprehensive and all-in-one IT service management (ITSM) solution. This platform allows businesses to streamline their IT operations, automate service requests and incident management, and optimize their IT infrastructure.
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Instant IT support
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Effortless asset management
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Insightful reporting
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Knowledge base
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Streamlined incident management
SysAid: Pros & Cons
Irene Martinez
SysAid Software Review
When I encounter a problem, I can reach out to a support agent, some of whom are extremely helpful. I can also create and customize workflows to meet my needs, which is very beneficial.
September 15, 2024
SysAid compared to ServiceNow
ServiceNow is a better solution based on percentage of positive reviews than SysAid: 93 vs 92
SysAid is a better solution for customer support than ServiceNow: 4.5 vs 4.3
SysAid is easier to set up than ServiceNow: 4.5 vs 4.1
SysAid is more suitable for small businesses thanks to its good value for money than ServiceNow: 4.5 vs 4.2
SysAid is more versatile than ServiceNow: 92 vs 66
Jira Service Management, developed by Atlassian, is a versatile IT service management (ITSM) solution designed to empower IT and service teams to deliver fast and effective support. It integrates seamlessly with Jira Software, offering features such as incident, problem, and change management, which streamline and automate operations to enhance service delivery.
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Insightful analytics
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Power ticket management
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Flexible customization
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Seamless collaboration
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Time-saving automation
Jira Service Management: Pros & Cons
Philip G
Unlucky Experience with Jira
I am unfortunate to use Jira at work and its ergonomics and simplicity are quickly fading away. I am unsure of how the product owners determine the software's evolution, but so far, I can only see a decline in ergonomics and quality.
October 20, 2024
Jira Service Management compared to ServiceNow
ServiceNow has more positive reviews than Jira Service Management: 93 vs 91
Jira Service Management is easier to use than ServiceNow: 4.2 vs 4.1
Jira Service Management is more suitable for small businesses thanks to its good value for money than ServiceNow: 4.3 vs 4.2
Jira Service Management has more functions than ServiceNow: 107 vs 66
Pipefy is a powerful workflow management tool that brings value to businesses by streamlining and automating their processes. It enables teams to collaborate effectively, track progress, and improve productivity.
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Collaboration made easy
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Workflow automation
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Customizable Kanban Boards
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Integrations galore
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Analytics and reports
Pipefy: Pros & Cons
Gary F
Boosting Productivity with this Exceptional Collaboration Tool: Pipefy
I find Pipefy to be straightforward, user-friendly, and excellent for group projects. It's instrumental in helping me meet my sales closing goals. The customer service is exceptional, with quick responses. The software holds those assigned a task accountable for their actions and allows for easy identification of bottlenecks to fix any issues. It involves clients in the process, enabling them to track the progress of their briefs, which I believe aids in the client's approval process.Pipefy is a fantastic tool as it allows me to create and manage any type of process from scratch. It handles everything from procurement to sales to recruitment to project management. It simplifies my life by allowing me to attach documents, email checklists, and link to other pipes.The support staff at Pipefy is incredibly helpful and patient, guiding me through the process. They allow me to make mistakes, which helps me learn how to use Pipefy better. While the technology may be challenging to understand and use initially, it's worth it.
September 15, 2024
Pipefy compared to ServiceNow
Pipefy has better positive reviews than ServiceNow: 96 vs 93
Pipefy is better at customer support than ServiceNow: 4.5 vs 4.3
Pipefy is easier to set up than ServiceNow: 4.5 vs 4.1
Pipefy is more suitable for small businesses thanks to its good value for money than ServiceNow: 4.5 vs 4.2
Pipefy is more versatile than ServiceNow: 135 vs 66
Why is Pipefy a good alternative to ServiceNow?
I believe Pipefy is a good alternative to ServiceNow due to several reasons. First, it offers a user-friendly interface that makes it easy for teams to manage their processes and workflows. Second, it provides customizable templates that allow businesses to tailor workflow management to their specific needs. Third, Pipefy has robust integrations with other tools such as Slack, Zendesk, and more, enhancing its functionality and flexibility. Fourth, it offers a more affordable pricing structure compared to ServiceNow, making it an ideal choice for small to medium-sized businesses. Lastly, Pipefy's customer support is highly responsive and helpful - a feature appreciated by many users. Overall, Pipefy's ease of use, customizability, integrations, cost-effectiveness, and excellent customer support make it a strong contender against ServiceNow.
What are the differences between Pipefy and ServiceNow?
Comparing the two, I noticed that Pipefy and ServiceNow, while both being powerful business process management tools, have some notable differences. ServiceNow is a comprehensive management tool that offers IT service management, IT operations management, and IT business management. It's designed for large enterprises with complex needs and has a wide range of features including problem management, change and release management, and incident management.
On the other hand, Pipefy is more user-friendly and flexible. It's designed for businesses of all sizes and can be easily customized to fit specific needs. It offers features like process templates, automation, and integration with other tools. While it doesn’t have as many features as ServiceNow, it's more accessible for smaller teams or businesses just starting their digital transformation journey. The choice between the two would depend on the specific needs and resources of your business.
JumpCloud Directory Platform: Streamlining IT Management, One User at a Time!
JumpCloud Directory Platform is a cloud-based directory service that enables IT admins to manage users, devices, and access to IT resources. It supports various platforms like Mac, Linux, and Windows. It offers features such as single sign-on (SSO), multi-factor authentication (MFA), and system management. Ideal for businesses of all sizes, it aims to increase security, improve compliance, and reduce IT costs.
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Multiplatform functionality
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Multi-protocol support
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Security Features
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Cloud-Based Service
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Centralized User Management
Jumpcloud directory platform: Pros & Cons
Jeffrey J
Excellent Tool for Diverse Business Infrastructure Management
I value Jumpcloud for its ability to strengthen our security control, ensuring that when we suspend a user, they are truly suspended. I particularly like how it enables us to manage a broad range of computers, provides a central IDP for LDAP and Radius, and simplifies the process of provisioning computers and users. However, I do feel the lack of ability to control apps outside of DEP with Macs, such as Chrome and Google Drive, as well as Linux app control. I selected JumpCloud Directory Platform for its superior computer control and provisioning across Linux, Windows, and Mac. The decision to switch to JumpCloud was also influenced by its more cohesive product offering and cloud-based nature.
July 21, 2024
Jumpcloud directory platform compared to ServiceNow
Jumpcloud directory platform is a better solution based on percentage of positive reviews than ServiceNow: 97 vs 93
Jumpcloud directory platform is a better solution for customer support than ServiceNow: 4.5 vs 4.3
Jumpcloud directory platform is better at ease to use than ServiceNow: 4.5 vs 4.1
Jumpcloud directory platform is better at value for money than ServiceNow: 4.5 vs 4.2
ServiceNow has more features than Jumpcloud directory platform: 66 vs 54
Why is Jumpcloud directory platform a good alternative to ServiceNow?
I find JumpCloud Directory Platform a compelling alternative to ServiceNow due to its extensive features and flexibility. While ServiceNow is a great tool for IT service management, JumpCloud provides a more comprehensive solution for identity and access management. It eliminates the need for on-premise equipment as it operates entirely from the cloud, making it more cost-effective and scalable. JumpCloud supports a wide variety of protocols including LDAP, SAML, RADIUS, and more, ensuring seamless integration with virtually any resource a business might use. Furthermore, it offers robust security features such as multi-factor authentication and conditional access policies. This combination of wide-ranging compatibility, cloud convenience, and advanced security makes JumpCloud a great choice for businesses looking for an efficient and secure directory platform.
What are the differences between Jumpcloud directory platform and ServiceNow?
As an IT professional, I've had the chance to work with both JumpCloud Directory Platform and ServiceNow. They are both powerful tools but serve different functions. JumpCloud is a Directory-as-a-Service platform, primarily used for managing users and their access to various IT resources. Its main features include user management, LDAP, SSO, MDM, RADIUS networks, system management, and more.
In a slightly different way, ServiceNow is an IT service management tool designed to handle IT service requests and streamline organizational workflows. It provides an interactive, workflow-based service environment to manage and resolve business issues. It's best for incident management, problem management, change and release management, asset management and reporting.
In essence, while JumpCloud focuses on managing user access and identities across diverse environments, ServiceNow specializes in managing service delivery within an organization.
Planview is a project portfolio management software that helps businesses optimize resources, manage projects, and achieve strategic goals. It offers features for project planning, resource allocation, budgeting, and performance tracking. Planview also provides tools for collaboration, risk management, and business intelligence. It's suitable for various industries including IT, finance, and manufacturing.
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Real-time Project Tracking
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Unified Platform
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Comprehensive Project Portfolio Management
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Strategic Project Prioritization
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Advanced Analytics Capabilities
Planview: Pros & Cons
Zoe W
Flexible and Customizable: Planview's Versatility for Every Project
I appreciate the flexibility that Planview offers. It can be customized to suit our specific project needs, making it a versatile tool for any project
July 7, 2024
Planview compared to ServiceNow
ServiceNow is a better solution based on percentage of positive reviews than Planview: 93 vs 69
ServiceNow is a better solution for customer support than Planview: 4.3 vs 4.0
ServiceNow is easier to set up than Planview: 4.1 vs 3.4
ServiceNow is more suitable for small businesses thanks to its good value for money than Planview: 4.2 vs 3.6
ServiceNow is better at number of features than Planview: 66 vs 62
Why is Planview a good alternative to ServiceNow?
I believe that Planview is a good alternative to ServiceNow because of its unique features and benefits. Unlike ServiceNow, Planview provides a more comprehensive view of your workload, resources, and projects. It helps you visualize your work in different ways, including Gantt charts, Kanban boards, and portfolio dashboards, making it easy to prioritize tasks and track progress. Additionally, Planview offers robust project management tools that allow for better collaboration and communication among team members. It's also known for its excellent customer service and user-friendly interface. For organizations looking for a more holistic approach to work management, Planview is definitely worth considering.
What are the differences between Planview and ServiceNow?
I have used both Planview and ServiceNow, and I find that they serve different functions within the realm of business management. Planview is more focused on portfolio and resource management. It provides a comprehensive view of your company's projects, resources, and financials, allowing managers to make informed decisions based on real-time data. On the other hand, ServiceNow is an IT service management tool. It helps streamline IT services within a company, from incident and problem management to change and release management. ServiceNow also offers a self-service portal for users to report issues, request services, etc.
While both tools offer workflow automation and integration capabilities, they target different areas of business operations. In summary, Planview is more about managing projects and resources while ServiceNow is about managing IT services and processes.
iLobby is a visitor management software designed to streamline and automate front desk sign-in processes. It provides features such as visitor registration, ID scanning, badge printing, and notifications for hosts. The software enhances security, ensures regulatory compliance, and offers real-time reporting. It's ideal for businesses of all sizes across various industries.
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Compliance Enforcement
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Customizable Interface
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Analytics and Reporting
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Data Privacy
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Visitor Management
Ilobby: Pros & Cons
Aislinn S
Efficiency Boost: iLobby's Real-Time Notifications and Visitor Tracking
As an operations manager, I've seen how iLobby has improved our efficiency. The real-time notifications and visitor tracking have been particularly beneficial
July 8, 2024
Ilobby compared to ServiceNow
Ilobby is better at customer support than ServiceNow: 4.5 vs 4.3
Ilobby's user interface is more convenient than ServiceNow: 4.5 vs 4.1
Ilobby pricing plans are more competitive than ServiceNow: 4.3 vs 4.2
ServiceNow has more functions than Ilobby: 66 vs 64
Why is Ilobby a good alternative to ServiceNow?
I believe iLobby is a great alternative to ServiceNow due to several unique features. Unlike ServiceNow, which is more focused on IT services management, iLobby provides a comprehensive solution for visitor management. It streamlines the process of checking in visitors, ensuring security and compliance without compromising on the visitor experience. The software is easy to use, customizable and offers features like pre-registration, ID scanning, and automatic notifications. It also provides detailed reports for better insights and decision-making. Moreover, iLobby has a proactive support team that offers quick and effective solutions, making it a user-friendly platform. So, if your business needs revolve more around visitor management rather than IT services, iLobby could be a more suitable option.
What are the differences between Ilobby and ServiceNow?
I have explored both iLobby and ServiceNow and found that they offer different types of services. iLobby is primarily a visitor management system. It streamlines the process of recording, capturing, and monitoring visitor information, ensuring the safety and security of premises. It is designed to manage and monitor people entering and exiting the building.
On the other hand, ServiceNow is a cloud-based IT service management (ITSM) tool that helps businesses streamline their IT service management processes. This software offers a suite of applications covering IT operations management (ITOM), IT business management (ITBM), and IT development management (ITDM). It provides solutions for incident, problem, change, and knowledge management, as well as other IT service support and delivery processes.
Essentially, while iLobby focuses on physical security management, ServiceNow is geared towards digital IT service management.
ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.
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Customizable Reporting Capabilities
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Comprehensive IT Service Management
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Incident, Problem, and Change Management
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Asset Management
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Robust Project Management
Manageengine servicedesk plus: Pros & Cons
James Brown
Seamless Integration: A Unified IT Management System Review
The software's integration with other IT management tools is seamless. This has helped us create a unified IT management system
September 29, 2024
Manageengine servicedesk plus compared to ServiceNow
ServiceNow has more positive reviews than Manageengine servicedesk plus: 93 vs 87
ServiceNow is better at support than Manageengine servicedesk plus: 4.3 vs 4.0
ServiceNow is easier to use than Manageengine servicedesk plus: 4.1 vs 4.0
Manageengine servicedesk plus has more options than ServiceNow: 75 vs 66
Why is Manageengine servicedesk plus a good alternative to ServiceNow?
I believe ManageEngine ServiceDesk Plus is a strong alternative to ServiceNow due to its comprehensive set of features at a reasonable cost. It offers integrated IT service management, asset management, and project management capabilities. The software is known for its user-friendly interface which makes it easy to navigate and implement. It also has robust reporting and analytics tools that make it easier to track and improve performance. Additionally, ServiceDesk Plus offers a flexible suite of services that can be customized to fit the specific needs of any business, regardless of size or industry. Compared to ServiceNow, it provides similar functionalities but at a more affordable price point, making it a cost-effective solution for businesses.
What are the differences between Manageengine servicedesk plus and ServiceNow?
I have found that ManageEngine ServiceDesk Plus and ServiceNow, while both being IT service management tools, have several differences. ServiceNow is a highly customizable platform that offers not only IT service management but also IT operations management, IT business management, and security operations. It's ideal for large enterprises looking to centralize their IT services. On the side of the alternative, ManageEngine ServiceDesk Plus might be more suitable for small to medium-sized businesses. It offers a simpler interface and focuses mainly on IT service management. It's also more affordable than ServiceNow, making it a better choice for businesses with a tighter budget. However, while ServiceNow has advanced automation capabilities, ManageEngine ServiceDesk Plus is limited in this aspect. Both tools have their strengths and are best suited to different types of businesses.
Altaro VM Backup is a robust virtual machine (VM) backup and replication solution for Hyper-V and VMware environments. It offers streamlined, enterprise-level functionality including offsite backup replication, granular restore options, and cloud management console. It's designed for IT departments, resellers, and MSPs, providing reliable, fast, and easy-to-use VM data protection.
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Offsite and Cloud Backups
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Compatibility
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User-friendly Interface
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Automatic Backup Verification
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Data Protection Features
Altaro vm backup: Pros & Cons
Hannah Brown
Competitive Pricing and Robust Features: Altaro VM Backup Review
The pricing model of Altaro VM Backup is very competitive. It offers great value for money considering the robust features it provides
June 23, 2024
Altaro vm backup compared to ServiceNow
Altaro vm backup is a better solution based on percentage of positive reviews than ServiceNow: 98 vs 93
Altaro vm backup is a better solution for customer support than ServiceNow: 4.8 vs 4.3
Altaro vm backup's user interface is more convenient than ServiceNow: 4.8 vs 4.1
Altaro vm backup pricing plans are more competitive than ServiceNow: 4.7 vs 4.2
ServiceNow has more features than Altaro vm backup: 66 vs 62
ntranet is a software solution designed for internal business communication and collaboration. It offers features like document management, task tracking, employee directory, and customizable dashboards. It's a secure platform that promotes efficient workflow, knowledge sharing, and team collaboration within an organization. The software can be accessed via desktop or mobile devices, enhancing flexibility and productivity.
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Document Management
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Integration Capabilities
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Project Management Tools
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Robust Security Measures
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User-Friendly Interface
Ntranet: Pros & Cons
Logan Garcia
Amazing!
Fantastic! We had been struggling with another well-known company for about 3 months to complete our migration, but they failed and eventually gave up on us. I then spoke with Peter and Stephen who were able to start work almost immediately and successfully migrated us to G-Suite. The entire process was completed in just a few weeks. The team was excellent and always available to answer any questions. I highly recommend working with them.
August 17, 2024
Ntranet compared to ServiceNow
Ntranet has better positive reviews compared to ServiceNow: 97 vs 93
Ntranet is better at customer service than ServiceNow: 5.0 vs 4.3
Ntranet is easier to use than ServiceNow: 4.5 vs 4.1
Ntranet is more suitable for small businesses thanks to its good value for money than ServiceNow: 4.6 vs 4.2
Ntranet is better at number of features than ServiceNow: 102 vs 66
Why is Ntranet a good alternative to ServiceNow?
I believe ntranet is a great alternative to ServiceNow due to several reasons. First, ntranet offers a more intuitive and user-friendly interface, making it easier for employees to navigate and use. This can significantly reduce training time and increase productivity. Second, ntranet provides robust customization options that allow businesses to tailor the system according to their specific needs. This level of flexibility is often missing in other platforms like ServiceNow. Lastly, ntranet has a superior customer support team that is always ready to assist with any issues or queries. This means less downtime and more efficient problem resolution. Given these reasons, I would recommend ntranet as a reliable and effective alternative to ServiceNow.
What are the differences between Ntranet and ServiceNow?
I understand that Intranet and ServiceNow are two different concepts used in the business environment. An Intranet is a private network within an organization. It is used to share information, operational systems, or computing services among employees. Its main purposes include communication, collaboration and facilitating work processes within an organization.
On the other side, ServiceNow is a software platform that provides IT service management (ITSM) based on ITIL guidelines. It is designed to automate and streamline business processes, reducing the need for email and spreadsheets. ServiceNow can also be integrated with other tools and platforms, providing a unified system of record. While Intranet is more about internal communication and information sharing, ServiceNow is about service delivery and process automation.
NeoCertified is a secure email service that offers encrypted email solutions for businesses and individuals. It provides end-to-end encryption, ensuring the security of sensitive information during transmission. Features include secure file sharing, large file sending, and receipt confirmation. It complies with various privacy regulations, making it suitable for industries such as healthcare, finance, and legal. NeoCertified also offers a mobile app for secure communication on-the-go.
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End-to-End Encryption
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Large File Transfer
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User-friendly Interface
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24/7 Customer Support
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Compliance with Regulations
Neocertified: Pros & Cons
Bryan Williams
NeoCertified's Exceptional Customer Service
I am impressed with NeoCertified's customer service. They are always ready to assist and resolve any issues promptly
August 3, 2024
Neocertified compared to ServiceNow
Neocertified has better positive reviews than ServiceNow: 100 vs 93
Neocertified is better at customer support than ServiceNow: 5.0 vs 4.3
Neocertified is better at ease to use than ServiceNow: 5.0 vs 4.1
Neocertified is better at value for money than ServiceNow: 4.9 vs 4.2
ServiceNow is more versatile than Neocertified: 66 vs 14
Datto SIRIS is a comprehensive data protection solution that provides secure, reliable, and customizable backup and disaster recovery for businesses. It offers instant recovery, ransomware protection, and hybrid cloud technology. It supports physical, virtual and cloud infrastructures, ensuring business continuity in case of data loss or system failure. Its user-friendly interface allows easy management of backups and recoveries.
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User-Friendly Interface and Scalability
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Comprehensive Data Protection
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Image-Based Backup Technology
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Integrated Platform
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Ransomware Detection and Instant Virtualization
Datto siris: Pros & Cons
Janice Miller
Highly Disappointed
I started my partnership with Datto with high hopes, particularly for their Cloud Continuity product with a BMR restore function. Initially, everything seemed promising, from the wholesale pricing to the NFR offerings. However, I soon encountered issues. My representative was changed without my knowledge, and I found that some of the information I was given about the product was inaccurate. For instance, I was told that the Cloud Continuity product could virtualize in the cloud and allow remote work until failed hardware was replaced. This turned out to be untrue, which made me look bad to my clients. Despite these issues, I continued to use and sell the product. The support team was always available and usually able to resolve issues quickly. However, over time, the downsides became more apparent. The BMR portion of the backup was frequently disrupted by Windows Updates, requiring a forced differential merge to fix it. This was a hassle, especially with many seats running the product. I also had problems with the BMR function itself. Out of four attempts to use it, only one went smoothly. The others were plagued with issues, from booting into the Datto Restore Utility to errors during the restore process. Even when the Bare Metal Restore was
September 14, 2024
Datto siris compared to ServiceNow
ServiceNow has better positive reviews compared to Datto siris: 93 vs 89
Datto siris is better at customer service than ServiceNow: 4.5 vs 4.3
Datto siris is easy to use compared to ServiceNow: 4.5 vs 4.1
ServiceNow is more versatile than Datto siris: 66 vs 41
Donesafe HSI is a cloud-based health, safety, and compliance software designed to simplify and streamline business processes. It offers tools for risk assessment, incident reporting, training management, and more. Its intuitive interface and real-time analytics help businesses ensure workplace safety, meet regulatory standards, and improve operational efficiency. It's suitable for businesses of all sizes across various industries.
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Customizability
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Versatility
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Real-Time Analytics
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Integration Capabilities
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Cloud-Based
Hsi donesafe: Pros & Cons
Faye S
Streamlining McDonald's Health and Safety with HSI-Donesafe
I feel that hsi-donesafe has made the process of completing safety logs simpler than the old paper versions we used to have. I value its capability to record all safety meeting minutes and comment conversations, and the fact that I can add more information anytime, even after an incident is closed. However, I wish that I could click on open hazard incidents on the home dashboard and be directed straight to my open ones. The vendor responded to my review, thanked me for my feedback, and assured me that customer experience and satisfaction is their priority. They also told me that Donesafe allows clicking straight through from the dashboards to access open records, and that this is a minor change that can be made from my account. They suggested I contact my safety team if I need help.
August 13, 2024
Hsi donesafe compared to ServiceNow
Hsi donesafe is a better solution based on percentage of positive reviews than ServiceNow: 97 vs 93
Hsi donesafe is a better solution for customer support than ServiceNow: 4.5 vs 4.3
Hsi donesafe is easier to set up than ServiceNow: 4.5 vs 4.1
Hsi donesafe is more suitable for small businesses thanks to its good value for money than ServiceNow: 4.8 vs 4.2
Hsi donesafe has more features than ServiceNow: 198 vs 66
Alloy Navigator is an all-inclusive IT Service Management solution that provides powerful tools for IT operations, including Incident and Problem Management, Asset Management, Change Management, and Knowledge Management. It offers a comprehensive view of your IT infrastructure, enhancing IT service delivery and reducing costs. Its robust features help businesses manage and optimize their IT resources effectively.
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Network Inventory Capabilities
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Robust Ticketing System
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Comprehensive IT Service Management
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Detailed Asset Management
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Flexible Workflow Process Automation
Alloy navigator: Pros & Cons
Nicole J
Seamless Integration: Boosting Efficiency with Impressive Software Capabilities
The software's integration capabilities are impressive. We've been able to seamlessly connect it with other tools we use, enhancing our overall efficiency
August 13, 2024
Alloy navigator compared to ServiceNow
Alloy navigator is a better solution based on percentage of positive reviews than ServiceNow: 100 vs 93
Alloy navigator is a better solution for customer support than ServiceNow: 4.5 vs 4.3
ServiceNow is easier to set up than Alloy navigator: 4.1 vs 4.0
Alloy navigator is more suitable for small businesses thanks to its good value for money than ServiceNow: 4.5 vs 4.2
Alloy navigator is more versatile than ServiceNow: 156 vs 66
Empowering Continuity, Ensuring Availability with VMware Cloud Director.
VMware Cloud Director Availability is a disaster recovery and migration solution designed for VMware Cloud Providers. It offers simplified onboarding, failover, and failback capabilities for disaster recovery. It also enables workload migration from customer's sites to the provider's cloud, ensuring business continuity and workload mobility.
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Simplified Onboarding
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Scalability
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Multi-tenant
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Disaster Recovery
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Interoperability
Vmware cloud director availability: Pros & Cons
Nicholas Jones
Exceptional Technical Support for VMware Cloud Director Availability
Lastly, the technical support provided by VMware for Cloud Director Availability has been exceptional, resolving any issues promptly and efficiently.
July 9, 2024
Vmware cloud director availability compared to ServiceNow
Vmware cloud director availability is a better solution based on percentage of positive reviews than ServiceNow: 100 vs 93
Vmware cloud director availability is a better solution for customer support than ServiceNow: 4.5 vs 4.3
Vmware cloud director availability's user interface is more convenient than ServiceNow: 4.5 vs 4.1
Vmware cloud director availability pricing plans are more competitive than ServiceNow: 4.6 vs 4.2
ServiceNow is better at number of features than Vmware cloud director availability: 66 vs 61