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30 Best Alternatives to Intercom in November 2024

Alternatives & Competitors to Intercom

1
Drift
2
HubSpot

75% off for 1 year
3
Freshdesk

90% off the Pro plan for 1 year
4
Salesforce Sales Cloud
5
Pendo
6
Crisp
7
Front

6 months free on Growth plan
8
Freshchat

90% off the Pro plan for 1 year
9
LiveAgent

$120 credits on any plan
10
Joonbot

3 months free on all monthly plans
11
Help Scout

6 months free on the Plus plan
12
Collect.chat

50% off all plans for 1 year
13
Hubspot Service Hub

30% off Sales Hub Professional and Enterprise plans for 1 year
14
Kustomer
15
Zoho Desk
16
Salesforce Service Cloud
17
LiveChat

$150 credits (Team, Business and Enterprise Plans)
18
Zendesk

6 months free
19
Reply io

20% off all plans for 12 months
20
Gorgias

2nd and 3rd month's subcription free
21
Freshworks

90% off the Pro plan for 1 year
22
tawk.to

15% off on all paid add-ons
23
Mercury

Spend $10K on your debit card within 90 days of account approval and get $500.
24
Voiceflow
25
Manychat
26
Birdeye
27
Tidio
28
Comm100 live chat
29
Missive
30
Quiq messaging

Here are competitors or alternatives to Intercom and other similar Collaboration software. You need to consider some important factors when choosing a tool like Intercom for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Intercom that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Intercom. Discover sofware like Drift, HubSpot, Freshdesk or Salesforce Sales Cloud.

List of Alternatives to Intercom

From Collaboration tools, we have selected the best alternatives to Intercom based on reviews for each solution and similarities with Intercom. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Drift

Connect, convert, close

4.7 (29 reviews)

Customer Support

Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.

2. HubSpot

Popular

CRM, marketing automation & customer service software suite

4.4 (26 reviews)

2 deals available | Redeemed by 1616 members

Content Marketing Prospecting AI Sales and Business Marketing Automation CRM

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

Why is HubSpot a good alternative to Intercom?

As a professional, I find Intercom to be a compelling alternative to HubSpot due to several reasons. Firstly, Intercom offers a more intuitive and user-friendly interface, making it easier for teams to navigate and use the platform efficiently. Secondly, the pricing model of Intercom is more flexible compared to HubSpot, allowing businesses of all sizes to choose a plan that suits their budget and needs. The customer support provided by Intercom is also commendable, with quick responses and effective solutions. Moreover, Intercom's robust features for in-app messaging and customer engagement set it apart from many other CRM platforms. Lastly, its integration capabilities are impressive as it can seamlessly connect with many other tools and platforms used by businesses. Therefore, for these reasons, I consider Intercom a good alternative to HubSpot.

What are the differences between HubSpot and Intercom?

As I delve into the comparison between Intercom and Hubspot, it's clear that both platforms offer diverse tools for customer relationship management. However, they have unique features that set them apart. Intercom focuses on real-time messaging, allowing businesses to communicate with customers instantly across various channels. It provides a conversational experience, making it ideal for customer support.

On the other hand, HubSpot is a comprehensive inbound marketing platform offering capabilities like email marketing, SEO tools, social media management, and content creation alongside CRM. Its strength lies in its ability to manage and analyze marketing campaigns. HubSpot also offers sales and service hubs, making it suitable for businesses looking for an all-in-one solution.

In essence, while Intercom excels in customer interaction with its live chat feature, HubSpot stands out for its robust marketing tools and comprehensive CRM functionalities.

3. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 333 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Why is Freshdesk a good alternative to Intercom?

I believe Intercom is a great alternative to Freshdesk due to its user-friendly interface and advanced features. Unlike Freshdesk, Intercom offers a more personalized customer experience. It allows businesses to interact with customers on a one-on-one basis, making communication more effective and efficient. Intercom's unique chatbot feature enables automatic responses to common customer queries, reducing response time significantly. Additionally, it provides real-time customer data, helping businesses understand their customers better and tailor their services accordingly. Intercom also integrates seamlessly with other platforms, making it a versatile tool for any business. While Freshdesk is a good tool for ticketing and support, Intercom's comprehensive approach to customer engagement makes it stand out.

What are the differences between Freshdesk and Intercom?

I have used both Intercom and Freshdesk, and I've noticed several key differences between the two. Intercom is a communication platform that allows businesses to connect with their customers through various channels like email, social media, and live chat. It's more focused on real-time communication and engagement, making it ideal for businesses that need to provide instant support or engage with their customers in real-time.

On the other hand, Freshdesk is a customer support software that offers multi-channel support, including phone, email, and social media. It's more ticket-based, meaning it's great for tracking and managing customer queries over time. Freshdesk also offers robust features for team collaboration and automation, which can help streamline customer service workflows.

Overall, the choice between Intercom and Freshdesk would depend on your business needs - whether you prioritize real-time engagement or comprehensive ticket management.

4. Salesforce Sales Cloud

Close more deals, faster

4.0 (29 reviews)

Prospecting Marketing Automation AI Customer Support CRM

Salesforce Sales Cloud is a CRM platform that helps sales teams manage their sales processes, track customer interactions, and close deals faster. By using AI, it streamlines and optimizes sales efforts, enhancing productivity and driving revenue growth.

5. Pendo

Empower your product experience

4.3 (16 reviews)

Customer Experience

Pendo is a product experience platform that provides user insight, user guidance, and user communication tools for digital product teams. It enables businesses to understand and guide users to create product experiences that customers love.

Go Premium

Get access to all our 383+ Premium deals for only $149/year.

Go Premium

6. Crisp

Experience Clarity with Crisp!

4.4 (29 reviews)

Customer Support

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

7. Front

Streamline teamwork to delight customers.

4.6 (29 reviews)

1 deal available | Redeemed by 117 members

Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

8. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)

1 deal available | Redeemed by 212 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

9. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 126 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

10. Joonbot

No-code and intuitive chatbot builder

4.7 (10 reviews)

1 deal available | Redeemed by 74 members

Customer Support No-Code Development

3 months free on all monthly plans

Save up to $297

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

Go Premium

Get access to all our 383+ Premium deals for only $149/year.

Go Premium

11. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)

1 deal available | Redeemed by 76 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

12. Collect.chat

Chatbot for website

4.7 (10 reviews)

1 deal available | Redeemed by 29 members

Customer Support

50% off all plans for 1 year

Save up to $594

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

13. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)

1 deal available

CRM

30% off Sales Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

14. Kustomer

Kustomer: Revolutionizing Customer Service Experience!

4.6 (19 reviews)

CRM

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

15. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)

Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Go Premium

Get access to all our 383+ Premium deals for only $149/year.

Go Premium

16. Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)

Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

17. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 195 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

18. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1182 members

Customer Experience AI Customer Support Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

19. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 41 members

Lead Management Prospecting AI Sales and Business Scheduling

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

Why is Reply io a good alternative to Intercom?

I believe Service Reply IO is a great alternative to Intercom because of its versatility and cost-effectiveness. Unlike Intercom, it integrates with multiple social media platforms, not just your website, allowing you to manage all your customer interactions in one place. This feature can be a game-changer for businesses with a strong social media presence.

Moreover, Service Reply IO offers a pay-as-you-go pricing model which makes it a more affordable option for startups and small businesses. It also facilitates real-time communication with customers, which can significantly improve response times and customer satisfaction. Plus, it's easy to install and use, so you don't need a technical background to get started.

Finally, Service Reply IO offers robust analytic tools that help you track your customer service performance and make data-driven decisions. So if you're looking for an efficient, affordable, and user-friendly customer communication tool, Service Reply IO might be the right choice for you.

What are the differences between Reply io and Intercom?

When looking to compare, I used both Reply.io and Intercom, and I can confidently say that each has its unique features and advantages. Reply.io is a multichannel sales engagement platform that helps businesses automate personal email outreach, calls, and tasks, making it ideal for sales-driven organizations. It’s excellent for managing outbound campaigns and streamlining communication with potential clients.

On the other hand, Intercom is a messaging platform that allows businesses to communicate with customers on their website, inside their web and mobile apps, and by email. It’s more customer service-oriented, providing live chat, customer engagement, education, and support tools. Intercom is great for improving customer experience through faster response times and more personalized service.

So in essence, while both tools help improve communication efficiency, Reply.io focuses more on sales engagement and automation, while Intercom emphasizes real-time customer support and engagement.

20. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)

1 deal available | Redeemed by 59 members

Customer Experience AI Customer Support Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Go Premium

Get access to all our 383+ Premium deals for only $149/year.

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21. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 959 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

22. tawk.to

Engage effortlessly

5.0 (4 reviews)

1 deal available | Redeemed by 45 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

23. Mercury

Online banking accounts and services for startups

4.5 (22 reviews)

1 deal available | Redeemed by 244 members

Online Banking

Spend $10K on your debit card within 90 days of account approval and get $500.

Save up to $500

Mercury helps startups grow and manage their capital by offering simplified banking services with no hidden costs.

24. Voiceflow

Accelerate AI customer experiences

(0 reviews)

AI Customer Support

Voiceflow is a powerful platform for building and deploying AI-driven customer experiences. It empowers product teams to create advanced conversational agents with or without code, offering customizable automation, flexible developer tools, and seamless collaboration.

25. Manychat

Turn chats into conversions

(0 reviews)

Customer Support

Manychat is a powerful chat marketing platform designed to automate and enhance customer interactions across various messaging apps.

Go Premium

Get access to all our 383+ Premium deals for only $149/year.

Go Premium

26. Birdeye

Transform customer feedback into growth opportunities

4.0 (19 reviews)

Customer Experience AI Customer Support

Birdeye adds value by using AI to help businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

27. Tidio

Chat. Connect. Convert.

4.3 (29 reviews)

Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

28. Comm100 live chat

Comm100 Live Chat: Connecting Customers, Creating Solutions

4.6 (20 reviews)

CRM

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

29. Missive

Streamlining communication, simplifying collaboration.

4.8 (28 reviews)

Collaboration

Missive is a collaborative email management software that allows teams to handle shared inboxes and collaborate around emails. It integrates chat, tasks, and emails in a single app, facilitating seamless communication. Features include shared labels, threaded conversations, and real-time collaboration on drafts.

30. Quiq messaging

Quiq Messaging: Streamlining Communication, One Message at a Time!

4.6 (19 reviews)

Customer Support

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.

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30 Best Alternatives to Intercom in November 2024

Alternatives & Competitors to Intercom

List of Alternatives to Intercom

1. Drift

Charlotte S

Top-notch Real-time Customer Interaction Tool

2. HubSpot

Rose W

Streamline Client Management with HubSpot CRM

3. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

4. Salesforce Sales Cloud

Billy Garcia

Salesforce Sales Cloud: Invaluable Reporting for Operations Managers

5. Pendo

Cheryl

Pendo: Ensuring Data Security and Compliance for IT Managers

6. Crisp

Brian Davis

Commitment to Excellence: Crisp Team's Continuous Updates and Improvements

7. Front

Xena D

Efficient Team Communication on the Go: A Reasonably Priced Solution

8. Freshchat

Edward G

Freshchat's Team Inbox: Streamlining Collaboration and Efficiency

9. LiveAgent

Samuel F

Live Agent has been outstanding.

10. Joonbot

Amber Garcia

Incredible Value for Money: Joonbot's Investment Pays Off!

11. Help Scout

Jeremy Rodriguez

Enhancing Customer Experience: Help Scout's Customer Satisfaction Ratings Feature

12. Collect.chat

Charlotte S

Streamlined Workflow: Software Integration with Slack and Mailchimp

13. Hubspot Service Hub

Jose C

Top-Notch Support and Satisfaction: A HubSpot Service Hub Review

14. Kustomer

Hyacinth D

Kustomer: Streamline Your Customer Conversations Effortlessly

15. Zoho Desk

Pamela W

Streamlining Customer Interactions: A Standout Social Media Integration

16. Salesforce Service Cloud

17. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

18. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

19. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

20. Gorgias

Nicholas B

Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!

21. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions

22. tawk.to

John Davis

Perfect for Managing Queries

23. Mercury

Alexis W

Convenient Mobile App for Managing Finances on the Go

24. Voiceflow

25. Manychat

26. Birdeye

Elijah Brown

Experiencing Premium Service with Birdeye: A Worthwhile Investment

27. Tidio

Sable G

Enhancing Sales Strategies with Tidio's Visitor Tracking Feature

28. Comm100 live chat

Jessica M