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24 Best Alternatives to Gorgias in December 2024

Alternatives & Competitors to Gorgias

1
Help Scout

6 months free on the Plus plan
2
Salesforce Sales Cloud
3
Zendesk

6 months free
4
Freshdesk

90% off the Pro plan for 1 year
5
Kustomer
6
Intercom

1 year free on the Advanced plan
7
Hubspot Service Hub

30% off Service Hub Professional and Enterprise plans for 1 year
8
Salesforce Service Cloud
9
Zoho Desk
10
LiveChat

$150 credits (Team, Business and Enterprise Plans)
11
Freshchat

90% off the Pro plan for 1 year
12
Zoho SalesIQ

$100 in Zoho Wallet credits
13
Manychat
14
Trustpilot
15
Tidio
16
Shift4shop
17
Comm100 live chat
18
Custify
19
Partoo
20
Crisp
21
Chatfuel
22
Customerly
23
Chaport
24
Helpshift

Here are competitors or alternatives to Gorgias and other similar Customer Support software. You need to consider some important factors when choosing a tool like Gorgias for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Gorgias that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Gorgias. Discover sofware like Help Scout, Salesforce Sales Cloud, Zendesk or Freshdesk.

List of Alternatives to Gorgias

From Customer Support tools, we have selected the best alternatives to Gorgias based on reviews for each solution and similarities with Gorgias. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)

1 deal available | Redeemed by 78 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Gorgias

Gorgias has better positive reviews than Help Scout: 96 vs 95

Help Scout is better at customer support than Gorgias: 4.7 vs 4.5

Help Scout's user interface is more convenient than Gorgias: 4.7 vs 4.5

Gorgias pricing plans are more competitive than Help Scout: 4.5 vs 4.4

Help Scout has more functions than Gorgias: 71 vs 54

Why is Help Scout a good alternative to Gorgias?

I believe Gorgias is a great alternative to Help Scout due to its holistic approach to customer service. Unlike Help Scout, Gorgias integrates with ecommerce platforms like Shopify, Magento, and BigCommerce, allowing you to manage all your customer interactions in one place. This includes emails, live chats, phone calls, and even social media messages. Gorgias also offers a wide array of automation features which can save your team time by setting up rules for common customer inquiries.

Moreover, Gorgias provides a more personalized service by pulling data from your ecommerce platform to create rich customer profiles. This allows your support team to have a full understanding of a customer's history and needs. With its robust features and integrations, Gorgias can help streamline your customer service processes and improve overall efficiency.

What are the differences between Help Scout and Gorgias?

I have explored the differences between Gorgias and Help Scout, two popular customer service platforms. Gorgias is designed specifically for e-commerce businesses and integrates seamlessly with platforms like Shopify, Magento, and Bigcommerce. It allows you to manage all your customer interactions from a single interface, including emails, live chat, and social media messages. Gorgias also offers automation features to help streamline customer service tasks.

On the other side, Help Scout is a more general customer service platform used by businesses of all types. It provides shared inboxes to make collaboration easy among team members. Help Scout also includes features like knowledge base creation for customer self-service, but it doesn't offer the same level of e-commerce integration or automation as Gorgias.

Both platforms have their own strengths, so the best choice depends on your business's specific needs.

2. Salesforce Sales Cloud

Close more deals, faster

4.0 (29 reviews)

Marketing Automation Prospecting AI Customer Support CRM

Salesforce Sales Cloud is a CRM platform that helps sales teams manage their sales processes, track customer interactions, and close deals faster. By using AI, it streamlines and optimizes sales efforts, enhancing productivity and driving revenue growth.

Salesforce Sales Cloud compared to Gorgias

Gorgias has more positive reviews than Salesforce Sales Cloud: 96 vs 89

Gorgias is better at support than Salesforce Sales Cloud: 4.5 vs 4.0

Gorgias is easier to use than Salesforce Sales Cloud: 4.5 vs 4.0

Gorgias is more suitable for small businesses thanks to its good value for money than Salesforce Sales Cloud: 4.5 vs 4.0

Salesforce Sales Cloud is more versatile than Gorgias: 206 vs 54

Why is Salesforce Sales Cloud a good alternative to Gorgias?

I believe Gorgias is a great alternative to Salesforce-Sales-Cloud because it offers a more streamlined and user-friendly interface. While Salesforce can be quite complex and overwhelming, especially for first-time users, Gorgias simplifies the process with its intuitive design and easy-to-use features.

Another advantage of Gorgias is its strong focus on customer service functionality. It offers a comprehensive set of features designed specifically for managing customer interactions, such as the ability to integrate with various social media platforms and e-commerce sites.

Furthermore, Gorgias provides excellent automation capabilities, which can save businesses ample time and resources. For instance, it can automatically respond to common customer inquiries, freeing up your team to handle more complex issues. This efficiency can significantly enhance customer satisfaction and overall business productivity.

What are the differences between Salesforce Sales Cloud and Gorgias?

I have observed that Gorgias and Salesforce Sales Cloud are both customer relationship management (CRM) software, but they cater to different aspects of customer service. Gorgias is primarily designed for e-commerce businesses, offering features like integrated chat, email automation, and social media comments integration. It centralizes all customer interactions into one interface, making it easy for customer service representatives to respond to queries.

On the other hand, Salesforce Sales Cloud is a more comprehensive CRM solution suitable for businesses of all sizes and industries. It handles all aspects of sales and customer relations, including lead management, sales forecasting, and analytics. It also offers customizable reports and dashboards, which makes it ideal for businesses needing detailed insights into their sales performance.

In essence, while both offer CRM functionalities, Gorgias focuses more on customer service for e-commerce businesses, whereas Salesforce Sales Cloud provides a broader range of features suitable for various industries.

3. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1267 members

AI Customer Support Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

4. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 336 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

5. Kustomer

Kustomer: Revolutionizing Customer Service Experience!

4.6 (19 reviews)

CRM

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

Go Premium

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6. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1269 members

Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

7. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)

1 deal available | Redeemed by 8 members

CRM

30% off Service Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

8. Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)

Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

9. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)

Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

10. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 195 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

11. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)

1 deal available | Redeemed by 212 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Gorgias

Gorgias has better positive reviews than Freshchat: 96 vs 79

Gorgias is better at customer support than Freshchat: 4.5 vs 4.2

Gorgias is better at value for money than Freshchat: 4.5 vs 4.0

Freshchat has more options than Gorgias: 79 vs 54

Why is Freshchat a good alternative to Gorgias?

I believe Freshchat is a good alternative to Gorgias due to several reasons. Firstly, Freshchat offers a robust set of features such as triggered messages, in-app campaigns, and user segmentation that facilitate proactive engagement with customers. Secondly, it provides multichannel capabilities allowing businesses to interact with their customers through various platforms like email, social media, and mobile apps. Thirdly, Freshchat's AI-powered bots can handle routine tasks and answer common customer queries automatically, freeing up the time of human agents for more complex issues. Lastly, it comes with a user-friendly interface and easy integration with other software, making it convenient for businesses to adopt. Therefore, with its comprehensive feature set and ease of use, Freshchat serves as a compelling alternative to Gorgias.

What are the differences between Freshchat and Gorgias?

I've discovered that Freshchat and Gorgias, while both customer support tools, have distinct differences. Freshchat is a live chat software developed by Freshworks, specifically designed for sales teams to interact with potential customers. It offers features like email campaigns, lead scoring, and CRM integrations. It's ideal for businesses looking to increase their conversion rates and improve sales.

On the other hand, Gorgias is a helpdesk platform designed for ecommerce businesses using Shopify or Magento. This software focuses on unifying all customer interactions across different channels (like email, live chat or social media) into one interface. It also integrates seamlessly with the ecommerce platforms, enabling support teams to handle order modifications, refunds or cancellations directly from the helpdesk. Therefore, Gorgias is more suitable for businesses looking to simplify their customer support process and boost their overall efficiency.

12. Zoho SalesIQ

Empower your sales with Zoho SalesIQ!

4.4 (14 reviews)

1 deal available | Redeemed by 3 members

Customer Support

$100 in Zoho Wallet credits

Save up to $100

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

13. Manychat

Turn chats into conversions

(0 reviews)

Customer Support

Manychat is a powerful chat marketing platform designed to automate and enhance customer interactions across various messaging apps.

14. Trustpilot

Your guide to better buying experiences

4.6 (14 reviews)

Customer Experience Customer Experience

Trustpilot brings value by providing a platform for customers to share their experiences and reviews about businesses, which can help other potential customers make informed decisions. It also helps businesses build trust and credibility by showcasing positive reviews and addressing negative ones.

Trustpilot compared to Gorgias

Gorgias has more positive reviews than Trustpilot: 96 vs 92

Gorgias is better at value for money than Trustpilot: 4.5 vs 4.2

Gorgias is better at number of features than Trustpilot: 54 vs 35

Why is Trustpilot a good alternative to Gorgias?

I find Trustpilot a compelling alternative to Gorgias due to several key features. First, Trustpilot provides a more comprehensive review system, allowing businesses to collect and manage customer reviews with ease. This helps in maintaining transparency and boosting customer trust. Second, Trustpilot offers an automated review invitation system which makes it easier to gather feedback from customers. Third, its analytics and reporting tools provide insightful data that help businesses understand their performance and customer satisfaction levels better. Finally, unlike Gorgias which is primarily a helpdesk tool, Trustpilot has a broader scope that includes reputation management. Hence, if your business needs extend beyond customer service to include managing online reputation and gathering customer feedback, Trustpilot is a good choice.

What are the differences between Trustpilot and Gorgias?

Comparing these 2 applications, I can say that Trustpilot and Gorgias are distinct in their purpose and functionality. Trustpilot is a customer review management tool that allows businesses to collect, manage, and respond to customer reviews. It helps companies to build trust and transparency with their customers by showcasing their products' or services' quality through user-generated reviews.

For its part, Gorgias is a helpdesk platform designed for e-commerce businesses. It centralizes customer interactions and automates responses to common questions, thereby improving customer service efficiency. It integrates with e-commerce platforms like Shopify and Magento, allowing businesses to manage all their customer communication channels in one place.

In essence, while Trustpilot focuses on managing customer reviews to build brand reputation, Gorgias aims at streamlining customer support processes for e-commerce businesses.

15. Tidio

Chat. Connect. Convert.

4.3 (29 reviews)

Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

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Get access to all our 385+ Premium deals for only $149/year.

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16. Shift4shop

Shaping Your eCommerce Success with Shift4Shop

3.9 (24 reviews)

E Commerce

Shift4Shop is an all-in-one eCommerce platform that helps businesses build, manage, and grow an online store. It offers customizable design templates, marketing tools, SEO features, and integration with various payment gateways. The software also provides inventory management, shipping & tax calculators, and customer relationship management tools. Shift4Shop aims to simplify online selling for small to large businesses.

17. Comm100 live chat

Comm100 Live Chat: Connecting Customers, Creating Solutions

4.6 (20 reviews)

CRM

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

18. Custify

Customer Success Software for SaaS

4.8 (18 reviews)

Customer Support

Reduce Churn. Retain Customers. Grow Revenue.

19. Partoo

Find clients online for your physical store

4.6 (21 reviews)

SEO

Partoo helps more than 80,000 shops and services being more visible on the Internet. It is the first step in your digital strategy. It takes less than 5 minutes to be ready to be visible on local searches. Optimise your Google My Business listings, find new customers and answer their reviews.

20. Crisp

Experience Clarity with Crisp!

4.4 (29 reviews)

Customer Support

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

21. Chatfuel

Fueling Conversations, Powering Connections - Chatfuel

4.6 (24 reviews)

Customer Support

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

22. Customerly

Customerly, Your Ultimate Customer Connection!

4.6 (19 reviews)

Customer Support

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.

23. Chaport

Chaport: Streamlining Communication, One Chat at a Time!

4.7 (14 reviews)

Customer Support

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

24. Helpshift

Shift Your Support, Elevate Your Help with Helpshift!

4.4 (15 reviews)

Customer Support

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

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24 Best Alternatives to Gorgias in December 2024

Alternatives & Competitors to Gorgias

List of Alternatives to Gorgias

1. Help Scout

Jeremy Rodriguez

Enhancing Customer Experience: Help Scout's Customer Satisfaction Ratings Feature

2. Salesforce Sales Cloud

Billy Garcia

Salesforce Sales Cloud: Invaluable Reporting for Operations Managers

3. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

4. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

5. Kustomer

Hyacinth D

Kustomer: Streamline Your Customer Conversations Effortlessly

6. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

7. Hubspot Service Hub

Jose C

Top-Notch Support and Satisfaction: A HubSpot Service Hub Review

8. Salesforce Service Cloud

9. Zoho Desk

Pamela W

Streamlining Customer Interactions: A Standout Social Media Integration

10. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

11. Freshchat

Edward G

Freshchat's Team Inbox: Streamlining Collaboration and Efficiency

12. Zoho SalesIQ

Paul E

Effortless Time-Saving Automation with Zoho SalesIQ

13. Manychat

14. Trustpilot

Diana

Exceptional Customization: Trustpilot's Tailored Brand Voice

15. Tidio

Sable G

Enhancing Sales Strategies with Tidio's Visitor Tracking Feature

16. Shift4shop

Bryan C

Embracing Change: My Transition from 3dcart to Shift4Shop

17. Comm100 live chat

Jessica M

Ensuring Data Security: A Review of Software's Robust Security Measures

18. Custify

Cynthia C

Custify: Empowering Data Analysts with Actionable Customer Insights

19. Partoo

Thomas

Partoo's Reporting Feature: Empowering Informed Decision-Making

20. Crisp

Brian Davis

Commitment to Excellence: Crisp Team's Continuous Updates and Improvements

21. Chatfuel

Philip J

Enhanced Performance and Affordable Pricing: A Review of a Chatbot with Learning Capabilities

22. Customerly

Emily J

Customerly: A Supportive and Responsive Team Committed to Continuous Improvement

23. Chaport

Hollis G

Streamlining Internal Processes: Chaport's File Sharing for HR Managers

24. Helpshift

Georgina

Helpshift: Enhancing Customer Support and Informing Business Decisions