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19 Best Alternatives to Hubspot Service Hub in December 2024

Alternatives & Competitors to Hubspot Service Hub

1
Freshdesk

90% off the Pro plan for 1 year
2
Intercom

1 year free on the Advanced plan
3
Help Scout

6 months free on the Plus plan
4
Zoho Desk
5
Salesforce Service Cloud
6
Front

6 months free on Growth plan
7
Gorgias

2nd and 3rd month's subcription free
8
Kustomer
9
LiveAgent

$120 credits on any plan
10
Maze

6 months free on the Professional plan
11
Zendesk

6 months free
12
Reply io

20% off all plans for 12 months
13
Freshworks

90% off the Pro plan for 1 year
14
Tidio
15
Osticket
16
Missive
17
Froged
18
Delighted
19
Totango

Here are competitors or alternatives to Hubspot Service Hub and other similar CRM software. You need to consider some important factors when choosing a tool like Hubspot Service Hub for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Hubspot Service Hub that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Hubspot Service Hub. Discover sofware like Freshdesk, Intercom, Help Scout or Zoho Desk.

List of Alternatives to Hubspot Service Hub

From CRM tools, we have selected the best alternatives to Hubspot Service Hub based on reviews for each solution and similarities with Hubspot Service Hub. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 336 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Why is Freshdesk a good alternative to Hubspot Service Hub?

As a user, I find HubSpot Service Hub a compelling alternative to Freshdesk due to its seamless integration with other HubSpot platforms, like the CRM, Marketing, and Sales hubs. This allows for a more unified, efficient experience. In terms of functionality, HubSpot Service Hub offers an excellent ticketing system, knowledge base creation tools, customer feedback surveys, and reporting dashboards - all designed to improve the customer service experience. Additionally, it provides features such as live chat and chatbots for real-time customer engagement. The interface is user-friendly, making it easy to navigate and manage customer interactions. Furthermore, HubSpot's strong focus on inbound marketing strategies helps in attracting and retaining customers. Overall, the robust features and integrations make HubSpot Service Hub a powerful tool for managing customer service operations.

What are the differences between Freshdesk and Hubspot Service Hub?

I have found that while both HubSpot Service Hub and Freshdesk are customer service software platforms, they have some distinct differences. HubSpot Service Hub is a part of the larger HubSpot ecosystem, allowing it to seamlessly integrate with its other modules like Sales, Marketing, and CRM. It's designed to provide more personalized customer service experiences, with features like ticketing, customer feedback, knowledge base, live chat, and more. It also excels in its reporting and analytics capabilities.

Freshdesk, On the other side, is primarily a helpdesk tool. It offers multi-channel support including email, phone, social media, and websites. It also includes features like ticketing, team collaboration tools, AI-powered automation and self-service portals. However, it may not offer the same level of integration with marketing or sales tools as HubSpot does.

Overall, the choice between the two would greatly depend on your specific business needs and existing software infrastructure.

2. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1270 members

Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

Why is Intercom a good alternative to Hubspot Service Hub?

I believe HubSpot Service Hub is a great alternative to Intercom because of its comprehensive features and seamless integration with other HubSpot products. This platform offers a unified view of the customer journey, allowing businesses to offer personalized and efficient service. With its robust ticketing system, it's easier to track, prioritize, and solve customer issues. It also includes features like live chat, knowledge base, and customer feedback tools.

Moreover, HubSpot offers excellent CRM capabilities, something that Intercom lacks. Therefore, it's ideal for businesses looking for a complete customer service solution with integrated CRM. Additionally, HubSpot has transparent pricing plans and is generally more cost-effective than Intercom, making it an attractive choice for small businesses or startups. Lastly, HubSpot offers top-notch customer support and extensive resources to help businesses make the most of their platform.

What are the differences between Intercom and Hubspot Service Hub?

When looking to compare, I used both HubSpot Service Hub and Intercom, and I can confirm that they are significantly different in their functionalities. HubSpot Service Hub is a full customer service suite that includes ticketing, customer feedback, and reporting features. It offers tools for customer engagement and helps businesses grow through satisfied customers. On the other hand, Intercom is primarily a communication tool for businesses to connect with their customers through a variety of channels like live chat, email, and social media. It's more focused on real-time communication and also provides a help desk solution. However, it lacks the broader customer service and CRM features that HubSpot provides. Therefore, while both are valuable tools, they serve different objectives: Intercom is ideal for immediate customer communication while HubSpot provides a more comprehensive approach to customer service and relationship management.

3. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)

1 deal available | Redeemed by 78 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Why is Help Scout a good alternative to Hubspot Service Hub?

I believe Hubspot Service Hub is a great alternative to Help Scout due to its comprehensive set of features and seamless integration capabilities. Unlike Help Scout, Hubspot Service Hub offers not just ticketing and email, but also live chat, customer feedback, and knowledge base features, all in one platform. This allows for a more efficient and streamlined customer service process. Furthermore, Hubspot Service Hub's integration with other Hubspot hubs like the CRM, Sales, and Marketing hubs provides a unified view of the customer, enabling a more personalized approach to customer service. The reporting and analytics features of Hubspot also outshine those of Help Scout, providing actionable insights for improving customer service. While Help Scout is a good tool, I find that Hubspot Service Hub offers more extensive and integrated solutions for managing customer service.

What are the differences between Help Scout and Hubspot Service Hub?

I've found that HubSpot Service Hub and Help Scout, while both designed for customer service, offer different features and functionalities. HubSpot Service Hub is a comprehensive tool that includes ticketing, live chat, knowledge base, customer feedback and reporting. It's part of the larger HubSpot ecosystem, so it integrates seamlessly with HubSpot's CRM and marketing automation tools. This makes it ideal for businesses already using or planning to use HubSpot's other solutions.

Help Scout, on the other hand, is more focused on providing excellent email-based support. It's best known for its shared inbox feature which allows teams to manage multiple mailboxes. Help Scout also includes a knowledge base and live chat but lacks some of the advanced features of HubSpot like customer feedback and detailed reporting. It can be a good choice for smaller teams or businesses that primarily need email support tools.

4. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)

Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

5. Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)

Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

6. Front

Streamline teamwork to delight customers.

4.6 (29 reviews)

1 deal available | Redeemed by 125 members

Customer Experience Customer Support

6 months free on Growth plan

Save up to $4,740

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

7. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)

1 deal available | Redeemed by 59 members

Customer Support Customer Experience AI Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

8. Kustomer

Kustomer: Revolutionizing Customer Service Experience!

4.6 (19 reviews)

CRM

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

9. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 126 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

10. Maze

A testing platform for product teams

4.9 (20 reviews)

1 deal available | Redeemed by 33 members

Design

6 months free on the Professional plan

Save up to $450

Maze gives you the ability to test concepts. Your employees gain agility and innovation power, as they can validate the different stages of product design more efficiently. In the end, you get a quality product that takes full account of customer feedback.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

11. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1267 members

AI Customer Support Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

12. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 42 members

Prospecting Lead Management AI Sales and Business Scheduling

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

13. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 960 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

14. Tidio

Chat. Connect. Convert.

4.3 (29 reviews)

Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

15. Osticket

oTicket: Streamlining Support, One Ticket at a Time.

4.5 (19 reviews)

Customer Support

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

16. Missive

Streamlining communication, simplifying collaboration.

4.8 (28 reviews)

Collaboration

Missive is a collaborative email management software that allows teams to handle shared inboxes and collaborate around emails. It integrates chat, tasks, and emails in a single app, facilitating seamless communication. Features include shared labels, threaded conversations, and real-time collaboration on drafts.

17. Froged

Customer engagement platform

4.4 (26 reviews)

Customer Experience

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

18. Delighted

Delighted: Your Satisfaction, Our Success!

4.8 (22 reviews)

Customer Experience

Delighted is a user-friendly software that helps businesses gather and analyze customer feedback. It uses the Net Promoter System to provide actionable insights, allowing companies to improve their products or services based on customer needs. The platform features real-time feedback, automated surveys, and customizable dashboards, making it easy to track customer satisfaction over time.

19. Totango

Totango: Transforming Customer Success into Business Growth!

4.2 (20 reviews)

CRM

Totango is a customer success platform that helps businesses reduce churn, increase expansion, and improve customer satisfaction. It provides insights into customer behavior and health, enabling proactive engagement. Features include customer segmentation, success planning, campaign management, and predictive analytics. It's designed for SaaS companies but is adaptable to other industries.

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19 Best Alternatives to Hubspot Service Hub in December 2024

Alternatives & Competitors to Hubspot Service Hub

List of Alternatives to Hubspot Service Hub

1. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

2. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

3. Help Scout

Jeremy Rodriguez

Enhancing Customer Experience: Help Scout's Customer Satisfaction Ratings Feature

4. Zoho Desk

Pamela W

Streamlining Customer Interactions: A Standout Social Media Integration

5. Salesforce Service Cloud

6. Front

Xena D

Efficient Team Communication on the Go: A Reasonably Priced Solution

7. Gorgias

Nicholas B

Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!

8. Kustomer

Hyacinth D

Kustomer: Streamline Your Customer Conversations Effortlessly

9. LiveAgent

Samuel F

Live Agent has been outstanding.

10. Maze

Gerald B

Affordable and Powerful: Maze Review

11. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

12. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

13. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions

14. Tidio

Sable G

Enhancing Sales Strategies with Tidio's Visitor Tracking Feature

15. Osticket

Laura Smith

Responsive and Helpful Support Team: Minimizing Disruptions with osTicket

16. Missive

Danielle R

Prompt Resolution: A Commitment to Customer Satisfaction

17. Froged

Holden D

Great App!

18. Delighted

Catherine C

Delighted: A Superior NPS Solution

19. Totango

Marilyn Rodriguez

Responsive and Helpful: Totango's Exceptional Support Team