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4 Best Alternatives to Salesforce Service Cloud in May 2024

Alternatives & Competitors to Salesforce Service Cloud

  1. 1. Freshdesk
  2. 2. Intercom
  3. 3. Zendesk
  4. 4. Zoho Desk
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Here are competitors or alternatives to Salesforce Service Cloud and other similar Customer Support software. You need to consider some important factors when choosing a tool like Salesforce Service Cloud for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Salesforce Service Cloud that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Salesforce Service Cloud. Discover sofware like Freshdesk, Intercom, Zendesk or Zoho Desk.

List of Alternatives to Salesforce Service Cloud

From Customer Support tools, we have selected the best alternatives to Salesforce Service Cloud based on reviews for each solution and similarities with Salesforce Service Cloud. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.2 (6 reviews)
| 1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Analysis limitations: The information on transactions is limited
Learning curve: Advanced features require time to learn
Pricing: The price is high for large requirements which can be a problem for small companies

Best features

  • - Strengthen data security

  • - Optimize ticket management

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Access customized performance reports

  • - Ensure team collaboration

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
Get Freshdesk deal
logo intercom

2. Intercom
4.2 (6 reviews)
| 1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming
Customer support: Customer service on Intercom’s platform is unresponsive

Best features

  • - Customer feedback and surveys

  • - Automate conversations

  • - Access data to personalize customer conversations

  • - Collaborate with your team

  • - Multilingual support

  • - Performance analytics

  • - Chat with your customers in real time

  • - Easily onboard new customers

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
Get Intercom deal
logo zendesk

3. Zendesk
4.1 (7 reviews)
| 1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

What's the difference between Zendesk and Salesforce Service Cloud?

Zendesk is a software platform that aids in the management of customer issues. It allows users to consolidate all customer interactions into one central location, facilitating a seamless, personalized, and efficient support experience. Service Cloud, on the other hand, is a customer service solution offered on the Salesforce Platform. It provides a comprehensive and holistic view of customer inquiries, enabling intelligent, speedy, and tailored communication. Service Cloud includes...

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Automation and workflow

  • - Ticketing system

  • - Multichannel support

  • - Integration

  • - Knowledge base

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

6 months free (Save $50,000)
Get Zendesk deal
Prezi Logo

4. Zoho Desk
4.7 (6 reviews)

Customer Support Productivity

Description

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Zoho Desk: Pros & Cons

Efficient customer support: Zoho Desk streamlines customer inquiries, tracks tickets, and enhances response time
Seamless collaboration: Zoho Desk enables team members to work together effectively and resolve customer issues collaboratively
Data-driven insights: Zoho Desk provides detailed analytics and reporting, helping make data-informed business decisions.
Limited customization: Zoho Desk may not offer the level of customization needed for unique business processes
Steeper learning curve: Zoho Desk may require more time to familiarize oneself with its features compared to other platforms.
Lack of advanced analytics: Zoho Desk's reporting capabilities may not be as robust as other solutions

Best features

  • - Multichannel support

  • - Reporting and analytics

  • - AI-powered assistance

  • - Smart ticketing

  • - Self-service portal

  • - Automation and workflow

  • - Knowledge base creation

  • - Team collaboration tools

Zoho Desk pricing

Standard

$20 / user / month

Professional

$37 / user / month

Enterprise

$52 / user / month
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