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14 Best Alternatives to Salesforce Service Cloud in December 2024

Alternatives & Competitors to Salesforce Service Cloud

  1. 1

    Freshdesk

    90% off the Pro plan for 1 year
  2. 2

    LiveAgent

    $120 credits on any plan
  3. 3

    Intercom

    1 year free on the Advanced plan
  4. 4

    Zendesk

    6 months free
  5. 5

    Hubspot Service Hub

    30% off Service Hub Professional and Enterprise plans for 1 year

Here are competitors or alternatives to Salesforce Service Cloud and other similar Customer Support software. You need to consider some important factors when choosing a tool like Salesforce Service Cloud for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Salesforce Service Cloud that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Salesforce Service Cloud. Discover sofware like Freshdesk, LiveAgent, Intercom or Zendesk.

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List of Alternatives to Salesforce Service Cloud

From Customer Support tools, we have selected the best alternatives to Salesforce Service Cloud based on reviews for each solution and similarities with Salesforce Service Cloud. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)
1 deal available | Redeemed by 336 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

logo liveagent

2. LiveAgent

Customer support software

4.6 (28 reviews)
1 deal available | Redeemed by 126 members
Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

logo intercom

3. Intercom
Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)
1 deal available | Redeemed by 1269 members
Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

logo zendesk

4. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)
1 deal available | Redeemed by 1267 members
AI Customer Support Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

hubspot service hub logo

5. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)
1 deal available | Redeemed by 8 members
CRM

30% off Service Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

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logo gorgias

6. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)
1 deal available | Redeemed by 59 members
Customer Support Customer Experience AI Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

logo freshworks

7. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)
1 deal available | Redeemed by 960 members
Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

Prezi Logo

8. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)
Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

logo dixa

9. Dixa

Elevating interactions, one channel at a time

(0 reviews)
AI Customer Support Customer Support Customer Experience

Dixa is a customer experience platform that aims to revolutionize how you interact with your customers. The platform provides a unified solution for managing customer communications across various channels, including voice, email, chat, and social media.

quiq messaging logo

10. Quiq messaging

Quiq Messaging: Streamlining Communication, One Message at a Time!

4.6 (19 reviews)
Customer Support

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.

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logo froged

11. Froged

Customer engagement platform

4.4 (26 reviews)
Customer Experience

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

kustomer logo

12. Kustomer

Kustomer: Revolutionizing Customer Service Experience!

4.6 (19 reviews)
CRM

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

helpshift logo

13. Helpshift

Shift Your Support, Elevate Your Help with Helpshift!

4.4 (15 reviews)
Customer Support

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

logo zoko

14. Zoko

Marketing platform for WhatsApp

4.7 (10 reviews)
Social Media

The all-in-one tool Zoko is a true hub for all your WhatsApp conversations. You can centralize sales, marketing and customer support through a single WhatsApp number to efficiently grow your business on this social network.