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30 Best Alternatives to Freshdesk in November 2024

Alternatives & Competitors to Freshdesk

1
Zendesk

6 months free
2
Freshservice

90% off the Pro plan for 1 year
3
Zoho Desk
4
ServiceNow
5
Jira
6
Salesforce Sales Cloud
7
Intercom

1 year free on the Advanced plan
8
Zoho

$2,500 in credits for 1 year
9
HubSpot

75% off for 1 year
10
LiveAgent

$120 credits on any plan
11
Botnation

50% off any plan for 12 months
12
Help Scout

6 months free on the Plus plan
13
Collect.chat

50% off all plans for 1 year
14
Slack

25% off new plan purchases
15
LiveChat

$150 credits (Team, Business and Enterprise Plans)
16
Front

6 months free on Growth plan
17
Hubspot Service Hub

30% off Sales Hub Professional and Enterprise plans for 1 year
18
MyOperator

30% off for 1 year
19
Reply io

20% off all plans for 12 months
20
Gmelius

50% off for 1 year
21
Gorgias

2nd and 3rd month's subcription free
22
Freshworks

90% off the Pro plan for 1 year
23
tawk.to

15% off on all paid add-ons
24
Salesforce Service Cloud
25
Spiceworks
26
Jira Service Management
27
Tidio
28
HelpCrunch
29
Drift
30
Osticket

Here are competitors or alternatives to Freshdesk and other similar Customer Support software. You need to consider some important factors when choosing a tool like Freshdesk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshdesk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshdesk. Discover sofware like Zendesk, Freshservice, Zoho Desk or ServiceNow.

List of Alternatives to Freshdesk

From Customer Support tools, we have selected the best alternatives to Freshdesk based on reviews for each solution and similarities with Freshdesk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1185 members

Customer Experience AI Customer Support Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

2. Freshservice

Intelligent, flexible and intuitive ITSM software

4.0 (29 reviews)

1 deal available | Redeemed by 60 members

IT Management Employee Engagement AI Development

90% off the Pro plan for 1 year

Save up to $100,000

Freshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.

Freshservice compared to Freshdesk

Freshdesk is better at support than Freshservice: 4.7 vs 4.5

Freshservice pricing plans are more competitive than Freshdesk: 4.4 vs 4.3

Freshservice has more options than Freshdesk: 132 vs 94

Why is Freshservice a good alternative to Freshdesk?

I find Freshdesk to be a great alternative to Freshservice due to its robust features and user-friendly interface. Freshdesk offers a multi-channel support system that allows businesses to connect with their customers through various platforms such as email, phone, social media, and live chat. This ensures that customer queries are addressed promptly and efficiently.

Moreover, Freshdesk's automation features save time by streamlining repetitive tasks. It also provides comprehensive reporting and analytics tools that help in tracking performance and making data-driven decisions. The software's flexibility in terms of customization is another plus point; you can tailor it to suit your business needs. Lastly, compared to Freshservice, Freshdesk is more affordable, making it an ideal choice for small and medium-sized businesses.

What's the difference between Freshservice and Freshdesk?

Freshdesk and Freshservice are both offerings from Freshworks, tailored to enhance organizational efficiency through customer support and IT service management. Though they are part of the same suite, they cater to different operational needs within businesses. Understanding the differences between them is essential for selecting the right tool for your organization.The primary distinction between Freshdesk and Freshservice lies in their focus areas. Freshdesk is designed specifically for

See the full comparison between Freshservice & Freshdesk

3. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)

Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

4. ServiceNow

All-in-one enterprise service management software

4.1 (19 reviews)

IT Management

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

5. Jira

Streamline your workflow and unleash your productivity

4.0 (24 reviews)

Collaboration IT Management Task Management

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

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6. Salesforce Sales Cloud

Close more deals, faster

4.0 (29 reviews)

Prospecting Marketing Automation AI Customer Support CRM

Salesforce Sales Cloud is a CRM platform that helps sales teams manage their sales processes, track customer interactions, and close deals faster. By using AI, it streamlines and optimizes sales efforts, enhancing productivity and driving revenue growth.

7. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1182 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

8. Zoho

All-in-one customer relationship management software

4.6 (21 reviews)

2 deals available | Redeemed by 201 members

CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

9. HubSpot

Popular

CRM, marketing automation & customer service software suite

4.4 (26 reviews)

2 deals available | Redeemed by 1619 members

Prospecting Marketing Automation Content Marketing AI Sales and Business CRM

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

10. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 126 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

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Get access to all our 383+ Premium deals for only $149/year.

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11. Botnation

Easily create & implement chatbots to improve customer communications

4.9 (20 reviews)

1 deal available | Redeemed by 84 members

Customer Support

50% off any plan for 12 months

Save up to $330

Botnation is the tool that will allow you to create chatbots in just a few minutes, for all your platforms: website, WordPress, Facebook Messenger, or WhatsApp.

12. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)

1 deal available | Redeemed by 76 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

13. Collect.chat

Chatbot for website

4.7 (10 reviews)

1 deal available | Redeemed by 29 members

Customer Support

50% off all plans for 1 year

Save up to $594

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

14. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1498 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

15. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 195 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

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Get access to all our 383+ Premium deals for only $149/year.

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16. Front

Streamline teamwork to delight customers.

4.6 (29 reviews)

1 deal available | Redeemed by 118 members

Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

17. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)

1 deal available

CRM

30% off Sales Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Why is Hubspot Service Hub a good alternative to Freshdesk?

As a user, I find HubSpot Service Hub a compelling alternative to Freshdesk due to its seamless integration with other HubSpot platforms, like the CRM, Marketing, and Sales hubs. This allows for a more unified, efficient experience. In terms of functionality, HubSpot Service Hub offers an excellent ticketing system, knowledge base creation tools, customer feedback surveys, and reporting dashboards - all designed to improve the customer service experience. Additionally, it provides features such as live chat and chatbots for real-time customer engagement. The interface is user-friendly, making it easy to navigate and manage customer interactions. Furthermore, HubSpot's strong focus on inbound marketing strategies helps in attracting and retaining customers. Overall, the robust features and integrations make HubSpot Service Hub a powerful tool for managing customer service operations.

What are the differences between Hubspot Service Hub and Freshdesk?

I have found that while both HubSpot Service Hub and Freshdesk are customer service software platforms, they have some distinct differences. HubSpot Service Hub is a part of the larger HubSpot ecosystem, allowing it to seamlessly integrate with its other modules like Sales, Marketing, and CRM. It's designed to provide more personalized customer service experiences, with features like ticketing, customer feedback, knowledge base, live chat, and more. It also excels in its reporting and analytics capabilities.

Freshdesk, On the other side, is primarily a helpdesk tool. It offers multi-channel support including email, phone, social media, and websites. It also includes features like ticketing, team collaboration tools, AI-powered automation and self-service portals. However, it may not offer the same level of integration with marketing or sales tools as HubSpot does.

Overall, the choice between the two would greatly depend on your specific business needs and existing software infrastructure.

18. MyOperator

Simplify your calls and enhance your customer experience.

4.4 (19 reviews)

1 deal available | Redeemed by 9 members

Call Centers

30% off for 1 year

Save up to $108

MyOperator is a cloud telephony and no-code enterprise communication platform designed for businesses, offering a range of features including automated IVR, AI-powered speech analytics, scalable conversations, and integration with CRM, WhatsApp, and SMS.

19. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 41 members

Lead Management Prospecting AI Sales and Business Scheduling

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

Reply io compared to Freshdesk

Freshdesk is better at customer service than Reply io: 4.7 vs 4.6

Reply io pricing plans are more competitive than Freshdesk: 4.4 vs 4.3

Why is Reply io a good alternative to Freshdesk?

I believe Service Reply IO is a great alternative to Freshdesk because of its simplicity, affordability, and efficiency. Unlike Freshdesk, Service Reply IO offers a more straightforward and intuitive interface that makes it easier for users to navigate and manage customer support tickets. It allows for better organization of customer inquiries, making it easier for support teams to prioritize and handle issues promptly.

Another notable advantage is its pricing structure. Service Reply IO provides a more affordable solution for small and medium businesses without compromising on key features. It also offers a comprehensive suite of tools for customer engagement, analytics, and reporting, which are essential in today's data-driven business environment.

Lastly, Service Reply IO has robust integration capabilities with other business systems, which can streamline workflows and improve overall operational efficiency. This makes it a versatile and cost-effective choice for businesses seeking an efficient customer service platform.

What are the differences between Reply io and Freshdesk?

I have researched and found that Reply.io and Freshdesk are both customer support tools, but they cater to different aspects of customer service. Reply.io is primarily an email automation platform, designed to help businesses streamline their sales and marketing efforts. It allows users to send personalized bulk emails, follow-ups, and tasks while tracking their results in real-time.

On the other hand, Freshdesk is a full-fledged customer support software that offers multi-channel support, including email, phone, social media, and live chat. It provides a ticketing system for managing customer queries and complaints, knowledge base for self-service options, and reporting features for analyzing performance. While both tools aim to improve customer relationships, Reply.io focuses more on sales automation, while Freshdesk is centered around customer support and service.

20. Gmelius

Seamless collaboration in Gmail.

4.6 (21 reviews)

1 deal available | Redeemed by 94 members

Email Marketing

50% off for 1 year

Save up to $2,700

Gmelius is a comprehensive email collaboration and automation platform designed to transform Gmail into a dynamic workspace for teams. This tool integrates seamlessly with Google Workspace, enhancing Gmail’s capabilities by enabling shared inboxes, automated workflow processes, and robust team collaboration features.

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21. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)

1 deal available | Redeemed by 59 members

Customer Support Customer Experience AI Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

22. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 959 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

23. tawk.to

Engage effortlessly

5.0 (4 reviews)

1 deal available | Redeemed by 45 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

24. Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)

Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

25. Spiceworks

A community for IT professionals

4.5 (24 reviews)

IT Management

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

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Get access to all our 383+ Premium deals for only $149/year.

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26. Jira Service Management

Empower your service desk.

4.1 (29 reviews)

IT Management

Jira Service Management, developed by Atlassian, is a versatile IT service management (ITSM) solution designed to empower IT and service teams to deliver fast and effective support. It integrates seamlessly with Jira Software, offering features such as incident, problem, and change management, which streamline and automate operations to enhance service delivery.

27. Tidio

Chat. Connect. Convert.

4.3 (29 reviews)

Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

28. HelpCrunch

All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.

4.6 (29 reviews)

Customer Support Customer Experience Lead Management

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way.

HelpCrunch compared to Freshdesk

HelpCrunch has more positive reviews than Freshdesk: 98 vs 94

HelpCrunch is better at support than Freshdesk: 5.0 vs 4.7

HelpCrunch pricing plans are more competitive than Freshdesk: 4.8 vs 4.3

Freshdesk is more versatile than HelpCrunch: 94 vs 78

Why is HelpCrunch a good alternative to Freshdesk?

I believe HelpCrunch is a great alternative to Freshdesk due to several reasons. Firstly, HelpCrunch offers a more comprehensive set of features such as live chat, email marketing, and knowledge base in addition to ticketing system which is the main focus of Freshdesk. Secondly, HelpCrunch provides a more modern and user-friendly interface which makes it easier for teams to navigate and use. Thirdly, HelpCrunch's pricing is more flexible and affordable, making it a better option for small businesses or startups with limited budget. Also, its customer support is highly responsive and helpful, ensuring any issues are quickly resolved. Lastly, HelpCrunch's analytics and reporting tools are more advanced, allowing businesses to get better insights into their customer service performance.

What are the differences between HelpCrunch and Freshdesk?

I've found that HelpCrunch and Freshdesk, while both being customer support tools, have a number of differences. HelpCrunch is a comprehensive customer communication platform that offers features like live chat, in-app messaging, email marketing automation, and a help desk. It's generally more suited for small to midsize businesses that need a streamlined way to communicate with their customers across various channels.

On the side of the alternative, Freshdesk is a full-fledged customer support software that offers ticketing, multi-channel support (email, phone, social media), automation, reporting and analytics. It's more suited for businesses of all sizes that are looking for an all-in-one customer support solution. Unlike HelpCrunch, Freshdesk also offers call center capabilities and a knowledge base feature for self-service. Overall, the choice between HelpCrunch and Freshdesk would depend on your business's specific needs.

29. Drift

Connect, convert, close

4.7 (29 reviews)

Customer Support

Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.

30. Osticket

oTicket: Streamlining Support, One Ticket at a Time.

4.5 (19 reviews)

Customer Support

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

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30 Best Alternatives to Freshdesk in November 2024

Alternatives & Competitors to Freshdesk

List of Alternatives to Freshdesk

1. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

2. Freshservice

Cordelia S

Exceeding Expectations: My Rewarding Experience with FreshWorks CRM

3. Zoho Desk

Pamela W

Streamlining Customer Interactions: A Standout Social Media Integration

4. ServiceNow

Ursa M

The Invaluable Role of ServiceNow's CMDB in IT Infrastructure Management

5. Jira

Amanda Garcia

Exploring the Unique Customer Service and Billing System of Jira

6. Salesforce Sales Cloud

Billy Garcia

Salesforce Sales Cloud: Invaluable Reporting for Operations Managers

7. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

8. Zoho

Janice Davis

Simple & Cost-Free: Zoho Review

9. HubSpot

Rose W

Streamline Client Management with HubSpot CRM

10. LiveAgent

Samuel F

Live Agent has been outstanding.

11. Botnation

Hollis M

Botnation's Multi-Language Support: Expanding My Reach

12. Help Scout

Jeremy Rodriguez

Enhancing Customer Experience: Help Scout's Customer Satisfaction Ratings Feature

13. Collect.chat

Charlotte S

Streamlined Workflow: Software Integration with Slack and Mailchimp

14. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

15. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

16. Front

Xena D

Efficient Team Communication on the Go: A Reasonably Priced Solution

17. Hubspot Service Hub

Jose C

Top-Notch Support and Satisfaction: A HubSpot Service Hub Review

18. MyOperator

Bo Goodwin

Positive Impact on Customer Engagement

19. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

20. Gmelius

Alice Williams

Revolutionizing Email Communication: Boosting Team Efficiency

21. Gorgias

Nicholas B

Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!

22. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions

23. tawk.to

John Davis

Perfect for Managing Queries

24. Salesforce Service Cloud

25. Spiceworks

William G

Unbelievable Value: Spiceworks' Free Version Packs a Powerful Punch

26. Jira Service Management

Philip G

Unlucky Experience with Jira

27. Tidio