General information about Delighted
Delighted is a powerful, user-friendly customer feedback and survey tool that helps businesses measure and improve customer satisfaction and loyalty. It uses the Net Promoter System to gather real-time feedback from customers through various channels like email, web, SMS, and link.
Delighted allows businesses to customize their surveys, ensuring they capture the most relevant and insightful data. It also provides automated reminders and thank you messages to enhance customer engagement. The software offers in-depth analytics and reporting features that allow users to track trends over time, identify areas for improvement, and measure the impact of their customer experience initiatives.
Delighted integrates with various CRM, helpdesk, marketing automation, and other business tools to streamline workflows. Its simplicity and effectiveness make it an excellent choice for businesses of all sizes seeking to understand their customers better and improve their overall experience.
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View our promotions on tools similar to Delighted in the Customer Experience category.What is Delighted used for?
Delighted is a valuable software for small businesses looking to improve their customer relationships. It allows for the collection of real-time customer feedback through various channels, providing a clear view of their satisfaction. For example, a small online store could use Delighted to send post-purchase surveys via email or SMS, quickly identifying issues and improving the shopping experience. Delighted's analysis and reporting features also help track trends and measure the effectiveness of customer experience initiatives. Moreover, its integration with other business tools facilitates the streamlining of processes.Delighted features
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Integration Capabilities
Delighted integrates with various CRM, helpdesk, marketing automation, and other business tools to streamline workflows. -
Net Promoter System
The software uses the Net Promoter System to gather real-time feedback from customers through various channels like email, web, SMS, and link -
Customizable Surveys
Delighted allows businesses to customize their surveys, ensuring they capture the most relevant and insightful data -
In-depth Analytics and Reporting
The software offers in-depth analytics and reporting features that allow users to track trends over time, identify areas for improvement, and measure the impact of their customer experience initiatives -
User-friendly Interface
Delighted has a user-friendly interface that makes it easy for businesses to navigate and use
22 Delighted Reviews
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Catherine C
Delighted: A Superior NPS Solution
I enjoyed using Delighted for its simple NPS functionality and would use it again. It simplified our user surveys and I liked its seamless Slack integration and data merging option for improved reporting. However, I found the reporting somewhat limited and recommend transferring the data to another analytics system or exporting it to excel, which is quite easy.
September 1, 2024
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Elizabeth N
Top-Notch for Business!
I really like the design and customization options of Delighted's interface for surveys. I switched from Google to Delighted recently and have minimal complaints, but I do wish the server speed was a bit faster.
August 26, 2024
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Ryan
Highly Recommended: Delighted's Performance Exceeds Expectations
Overall, I am extremely satisfied with Delighted's performance and would highly recommend it to any business looking for a robust customer feedback tool.
August 19, 2024
Delighted: Pros & Cons
Pros
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Real-time Feedback: Delighted provides real-time customer feedback, which allows businesses to respond promptly to customer needs and improve their services
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Ease of Use: Delighted is user-friendly and easy to navigate, making it accessible for all users regardless of their technical skills
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Customizable Surveys: Delighted offers customizable surveys, enabling businesses to tailor questions to their specific needs and obtain more relevant data.
Cons
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Lack of advanced analytics: While Delighted provides basic analytics, it lacks more advanced features that other customer feedback tools offer.
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Limited customization: Delighted's survey customization options are somewhat limited, which may not meet the needs of all businesses
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High cost: The pricing of Delighted can be a barrier for small businesses or startups with a tight budget
Why is Delighted better than other Customer Experience software?
Delighted has better positive reviews than Mouseflow: 100 vs 95
Delighted is better at customer support than Mouseflow: 5.0 vs 4.5
Delighted is better at ease to use than Mouseflow: 5.0 vs 4.5
Delighted is better at value for money than Mouseflow: 4.7 vs 4.4
Delighted has more options than Mouseflow: 64 vs 42
Delighted is better at customer service than Glassbox: 5.0 vs 4.5
Delighted is a better solution based on percentage of positive reviews than Outgrow: 100 vs 97
Delighted is better at customer support than Hotjar: 5.0 vs 4.5
