General information about Totango
Totango is a customer success platform designed to help businesses improve customer retention, conversion rates, and product adoption. It provides real-time insights into customer behavior and usage patterns, enabling companies to proactively address potential issues and enhance customer experience.
Totango's features include health scores, segmentation, task management, email campaigns, and success plays. It allows users to track customer engagement and identify at-risk accounts, facilitating timely interventions. The software also integrates with various CRM systems and data sources for seamless data synchronization.
With its predictive analytics capabilities, Totango helps businesses anticipate customer needs and deliver personalized experiences. Its user-friendly interface and customizable dashboards make it easy for teams to monitor key performance indicators and make data-driven decisions. Overall, Totango is a powerful tool for boosting customer satisfaction and loyalty.
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View our promotions on tools similar to Totango in the CRM category.What is Totango used for?
Totango is a valuable tool for small businesses looking to optimize their customer relationships. It allows real-time tracking of customer behavior, identification of at-risk accounts, and swift intervention to resolve potential issues. For example, an e-commerce business could use Totango to analyze its customers' purchasing habits and anticipate their needs, thus providing a more personalized service. Moreover, thanks to its predictive analysis capabilities, businesses can make informed decisions to improve customer satisfaction and loyalty.Totango features
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Task Management
It has a task management system that helps teams prioritize tasks, assign responsibilities, and track progress. -
Data Integration
Totango integrates with various data sources to provide a 360-degree view of customers, thereby helping businesses understand their needs and preferences. -
Customer Success Platform
Totango is a customer success platform that helps businesses reduce churn, drive adoption, and maximize revenue -
Real-time Monitoring
The software provides real-time monitoring of customer behavior and usage to identify at-risk accounts and upselling opportunities. -
Customer Segmentation
Totango allows customer segmentation based on their behavior, usage, and demographic information to provide personalized experiences.
20 Totango Reviews
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Marilyn Rodriguez
Responsive and Helpful: Totango's Exceptional Support Team
The support team at Totango is responsive and helpful, always ready to assist whenever we encounter any challenges.
August 18, 2024
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Corbin S
Effective Customer Success Campaigns: Driving Product Adoption
I've found the customer success campaigns feature to be very effective in engaging customers and driving product adoption
August 13, 2024
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Christina Smith
Totango: A Mixed Bag of Pros and Cons
I've been using Totango for several years and I'm not particularly impressed. We use it to monitor our account managers, but it's often frustrating. I do appreciate its ability to categorize users based on their health, its quick automation and user action tracking, and the customer hierarchy it allows, though I wish it was more extensive. However, I'm not happy that they can only have two levels of hierarchy without extensive workarounds. I also dislike that many fields can't be rolled down for some reason. Their focus on slack integration instead of addressing basic feature requests is problematic. My experience with their support hasn't been the best either.
August 6, 2024
Totango: Pros & Cons
Pros
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Customer Success Management: Totango provides a comprehensive customer success management platform that helps businesses reduce churn, increase adoption, and maximize customer lifetime value
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Real-Time Insights: The software offers real-time insights into customer behavior, usage data, and health scores, enabling businesses to proactively manage their customer relationships and take action when necessary
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Scalability: Totango is highly scalable and can accommodate the needs of both small businesses and large enterprises, making it a versatile solution for companies of all sizes.
Cons
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High learning curve: Totango can be complex and difficult to understand for beginners, requiring significant time and training to use effectively
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Costly for small businesses: The pricing structure of Totango may not be affordable for smaller businesses or startups, making it less accessible to all company sizes.
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Limited customization: While Totango provides a variety of features, the customization options are limited, which can be a drawback for businesses with specific needs
