What is Dialpad?
Pros from reviewers
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Excellent customer support: Dialpad has a responsive and helpful customer support team that provides quick and thorough responses to problems.
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Advanced VOIP option: Dialpad offers cutting-edge and innovative features, making it one of the most advanced VOIP options available
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Affordable pricing: Dialpad offers all its features at a single price, without charging extra for upgrades, making it more affordable than its competitors
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Integration with other software: Dialpad integrates effectively with other software like CRM, Hubspot, and Office 365, enhancing its functionality and user experience
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Mobility: Dialpad allows users to make and receive business calls on their personal devices, providing flexibility and convenience
Cons from reviewers
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Hidden fees and misleading pricing: Some users have complained about unexpected charges and hidden fees that were not disclosed upfront, as well as difficulties in cancelling the service.
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Limited control: Some users have found that they have limited control over certain features, such as the ability to manage contacts in the internal directory, including merging duplicates or bulk editing
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Connectivity issues during updates: Users have reported that the app tends to disconnect slightly during updates, particularly when receiving calls or texts
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Interface could be improved: Users have reported that the interface is not intuitive and can be difficult to navigate, particularly when it comes to filtering, sorting, or searching for text messages and voicemails
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Inconsistent iOS interface: The iOS interface has been described as inconsistent, which may suggest uneven development and could potentially lead to usability issues
Main features
Starting Price
Free Plan
Integrations with popular CRMs
Seamless communication
Virtual phone systems
International calling
Reliable and secure
Starting Price
$23
/ user / month
Free Plan
No
Integrations with popular CRMs
Seamless communication
Virtual phone systems
International calling
Reliable and secure
How Dialpad compare to similar software?
Product
Price
$23
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
OpenPhone and Dialpad are both advanced VoIP (Voice over Internet Protocol) platforms designed to enhance business communication, but they cater to different needs and preferences through their distinctive features and functionalities. The core difference lies in their targeted user base and the depth of features they offer.
OpenPhone is tailored towards small businesses and startups looking for an intuitive, straightforward solution to their communication needs. It emphasizes ease of use, with a clean interface and essential features such as voicemail transcriptions, business texting, customizable business hours, and multi-user support. OpenPhone is designed to be effortlessly integrated into the daily workflows of smaller teams, offering simplicity without sacrificing the quality of communication. It's the ideal choice for businesses that need a reliable phone system without the complexities and advanced functionalities that larger organizations might require.
Dialpad, on the other...
Aircall and Dialpad are two popular VoIP business communication platforms, each offering distinct features tailored to different business needs. Understanding the differences between Aircall and Dialpad can help you choose the right solution for your team’s communication strategy.
Aircall is a user-friendly, cloud-based phone system designed to streamline customer service and sales workflows. It excels in providing easy integrations with CRMs and other business tools like HubSpot, Salesforce, and Zendesk, making it ideal for small to mid-sized teams focused on improving customer interactions. Aircall’s core strengths include call center functionalities such as call monitoring, call queuing, and real-time analytics. Its straightforward interface and robust call management tools make it an excellent choice for teams looking to set up a professional phone system quickly with minimal technical overhead.
In contrast, Dialpad offers a more comprehensive communication platform, integrating...
Dialpad and Google Voice are both distinguished VoIP (Voice over Internet Protocol) solutions, designed to streamline communication for businesses of varying sizes. However, the core difference between the two lies in their target audience, feature set, and integration capabilities, which can significantly influence a business's choice based on its specific needs and existing tech stack.
Dialpad is renowned for its comprehensive and scalable communication solutions, catering to a broad range of business requirements from small startups to large enterprises. It offers a unified platform that encompasses voice calls, video conferencing, SMS, and team messaging, integrated into a single interface. This integration aims to enhance team collaboration and efficiency. A standout feature of Dialpad is its use of artificial intelligence (AI) to provide real-time call transcriptions, sentiment analysis, and voice analytics, which can be particularly beneficial for sales and customer support...
Dialpad
Startups are hard. Your phone system doesn't have to be.
Google Voice
Communicate smarter: One number, multiple devices.
Who is Dialpad best for according to our reviewers?
Sole Proprietors: For sole proprietors, Dialpad offers the convenience of a business phone line that rings to a personal device. Despite some interface issues, the support is quick and thorough, making it a valuable tool for individual business owners
Small to Medium-sized Businesses: Dialpad offers a cost-effective solution for small to medium-sized businesses, providing a range of features at a single price. The software is updated regularly with enhancements and new features, ensuring businesses stay ahead of the curve
Field Users: Dialpad provides the ability to text and send pictures from any user, making it a useful tool for field users. It also offers a call recording feature and aligns communication across desktop and mobile apps
IT Teams: Dialpad is a reliable and intuitive solution for IT teams, offering easy setup of phone trees, main lines, and fax. It also integrates seamlessly with CRM systems like Hubspot, providing valuable insights into sales team performance
Contact Center Industry: With its intuitive and user-friendly platform, Dialpad is a popular choice in the contact center industry. It offers excellent support and a range of features, making it a preferred choice for professionals in this industry.
Dialpad Reviews
4.6
Dialpad rating
4.5
Ease of use
4.5
Customer service
4.3
Value for money
4.2
Likelihood to recommend
4.3
Features
29 Dialpad Reviews
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Aaron J
Streamlined Communication: Text Messaging Revolutionizes Our Process
The ability to send text messages through the platform has streamlined our communication process significantly
October 19, 2024
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Mary
Efficient and Swift Resolution with Dialpad
I find Dialpad to be good and it provides fast resolution to queries.
October 12, 2024
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Kevin S
Effortless to Navigate!
I appreciate Dialpad's cross-platform compatibility and ease of use. If I miss a call or get a voicemail on my wired connection, I can review and listen to it from any mobile device using the Dialpad app. I find the voice-to-text feature handy for times when I can't listen to a voicemail. I'm satisfied with this product, but if I could change one thing, it would be the accuracy of the voice-to-text feature for voicemail messages. However, I understand that the accuracy of this feature is similar across most voice-to-text services. I wasn't involved in the decision to switch to Dialpad, but I'm glad my company made the switch.
October 8, 2024
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Daniel B
Responsive and Helpful: Dialpad's Customer Support Team
The customer support team at Dialpad is responsive and helpful, making it easy to resolve any issues that arise
September 29, 2024
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Jett M
Cutting-Edge Telephony Solution!
Dialpad has given us the capability to text and send pictures from any of our users. It's comforting to know that we can still use the mobile app to make and receive calls during power outages. I value the call recording feature that records both incoming and outgoing calls, and the ability to see who communicated with the callers. The mobile app's communication aligns with the desktop and browser app, so we can always see who last spoke to the caller, even if a team member is absent. However, I wish there were more permission settings to add a field user and limit their call capabilities. I also think the pricing should be lower for field users who only need limited functions. We chose Dialpad for its user-friendly interface, affordable pricing, and the live chat support feature. We switched to Dialpad from other programs because they were basic and limited in features and functionalities.
September 23, 2024
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Richard Jones
Endless Screenshots with Dialpad!
The support tried out features on their end and shared screenshots to make things easier for me.
September 14, 2024
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Eugene Smith
Dialpad: Boosting Communication Efficiency for Businesses
Overall, Dialpad has greatly improved our team's communication efficiency and I would highly recommend it to other businesses.
September 7, 2024
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Sterling G
Rey Excellently Resolved My Dialpad Inquiry
Rey was excellent and resolved my query. They assisted in answering my billing questions.
September 2, 2024
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Nola D
Hidden Costs, No Cancellation Option, Misleading Pricing on Dialpad
I believe DialPad is a scam. They unexpectedly charged numerous hidden fees to my credit card and their website contains undisclosed fees not mentioned in their "All Features" pricing page. I was unable to cancel without speaking to a representative, who were consistently unavailable. Their trial period isn't free and they offer no refunds. I was required to pay in advance to port my number to them, and this payment was non-refundable. Their voice transcription was subpar and the transcripts were mostly nonsensical. The desktop app didn't allow me to end calls and the feature to send voicemail transcripts to a different email didn't function. They only ported voice calls from my previous provider, not text messages. Despite their website appearing professional, their actual product and service were dreadful. The only functioning features were incoming and outbound phone calls, and I was able to customize my caller ID for outbound calls. Their website pricing was misleading with numerous hidden fees. I cancelled within the 14-day trial period.
August 24, 2024
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Zoe Davis
Enhancing Customer Service with Dialpad's Analytics: A Data-Driven Review
As someone who values data-driven decisions, the analytics provided by Dialpad have been instrumental in improving our customer service
August 18, 2024