What is 8x8?
Pros from reviewers
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Impressive features: 8x8 offers a range of impressive features, including a chat feature for daily communication with staff, and an app that allows employees to use their mobile phones as their desk phones
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Quick response from support team: The 8x8 support team is appreciated for their quick responses to issues and queries, providing exceptional customer service.
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Cost-effective: 8x8 is an ideal phone system for businesses of all sizes due to its cost-effectiveness, offering features such as a customized auto-attendant message that handles calls, and the ability to manage business hours, messages, and the phone system from an app and the website
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User-friendly: The 8x8 software is user-friendly and can be adjusted to individual needs at any time, allowing users to record different voicemail messages for different situations and manage calls effectively from their computers
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Excellent customer service: 8x8's customer service has been consistently supportive for long-term users, making the process of purchasing new phones and setting them up straightforward
Cons from reviewers
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Lack of transparency and communication: Several users have reported that 8x8 has been unresponsive to their queries and complaints. This includes issues with overcharging, service upgrades without consent, and difficulty cancelling accounts
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Difficulty with configuration changes: Users have reported that making configuration changes is overly complicated, as the settings are not always intuitive. This can make the software difficult to use and adapt to individual needs.
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Billing inaccuracies: Some users have reported significant issues with billing, including being double charged and having difficulty receiving refunds. This has led to a lack of trust in the company's financial practices
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Frequent service interruptions: Some users have reported frequent service interruptions and dropped calls. This has led to dissatisfaction among customers, particularly those using the service for business purposes
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Poor mobile app performance: The Android mobile app has been criticized for its lack of user-friendliness and poor call quality. Some users have reported that people on the other end of the call have difficulty hearing them
Main features
Starting Price
Free Plan
Seamless communication
Cost savings superpower
Time-saving automation
Flexibility at your fingertips
Business continuity
Starting Price
N/A
Free Plan
No
Seamless communication
Cost savings superpower
Time-saving automation
Flexibility at your fingertips
Business continuity
How 8x8 compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is 8x8 best for according to our reviewers?
Tech and communications professionals: Professionals in the tech and communications industry can appreciate 8x8's quick response to issues and queries, making it a reliable tool for their work
Businesses with high call volumes: For businesses that handle a high volume of calls, 8x8's ability to connect to a desk phone or use the internet to make calls from a work number can be highly beneficial. It also allows for text messaging from the work number.
Businesses with remote employees: 8x8 is a great tool for businesses with remote employees, as it allows for seamless communication through its chat feature and mobile app. The app can be used as a desk phone, which has been particularly useful during the COVID work from home period
Small businesses: Small businesses, such as a landscape and hardscape business, can benefit from 8x8's cost-effective and feature-rich phone system. It allows for easy management of business hours, messages, and the phone system from an app and the website
Businesses needing a customizable phone system: 8x8 allows businesses to customize their phone system to their needs, including the ability to record different voicemail messages for different situations and manage calls from anywhere with internet or cellular service
8x8 Reviews
3.9
8x8 rating
4.2
Ease of use
3.5
Customer service
4.0
Value for money
3.9
Likelihood to recommend
4.1
Features
24 8x8 Reviews
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Vincent F
Enhanced Campaign Tracking and Reporting: 8x8's Integration with Marketing Tools
As a marketing manager, I love how 8x8 integrates with our marketing tools. It has improved our campaign tracking and reporting
September 17, 2024
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Dexter D
Efficient Internal Communication with 8x8's Instant Messaging Feature
As a customer support representative, I find the instant messaging feature of 8x8 very useful for quick internal communication. It has reduced email clutter significantly
September 9, 2024
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Charlotte C
Robust Security Features of 8x Impresses IT Manager
As an IT manager, I am impressed by the robust security features of 8x It gives me peace of mind knowing our communication and data are secure
September 2, 2024
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Ronald
8x8 Chaos: Unreliable, Inconsistent, and Unresponsive
I found the 8x8 software to be incredibly unreliable and unresponsive. While the system worked fine on its own, the shocking billing inaccuracies were a major issue. The only positive aspect was its ease of use. They failed to integrate with Litify as promised and double billed us, charging us yearly and then monthly. They tried to reimburse and recharge our credit card multiple times. Communication with 8x8 was slow and during this period, they disconnected our phones. After we called, they reconnected them, assuring us it wouldn't happen again until the issue was resolved. However, a week later, they disconnected them again, demanding full payment for the year, despite still owing us $3k. They refused to accept my payment over the phone, which was ridiculous. They promised to refund the $9k they charged us, but we haven't received it yet. Our representative is now unresponsive.
August 25, 2024
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Henry Smith
8x8 Integration Boosts Customer Service and Satisfaction
As a sales executive, I appreciate the seamless integration of 8x8 with our CRM software. It has significantly improved our customer service delivery and increased customer satisfaction
August 20, 2024
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Stephanie W
Overcharged for a Year with 8x8!!
I have been overcharged by 8x8 for a year. My attempts to contact them through calls and emails have been ignored. Our service was upgraded without our consent and no action has been taken to rectify this. I would not recommend this company to anyone. The attorneys I work with are currently filing court paperwork.
August 11, 2024
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Doris S
Top-notch VoIP Solution for Small Businesses: 8x8
I recently launched a landscape and hardscape business in Houston with my family and found 8X8 to be the ideal phone system for us. It's cost-effective and packed with great features. I now have a customized 8X8 auto-attendant message that handles calls, allowing customers and vendors to connect to the right person or department with just one button. I no longer need to constantly answer the office phone. Voice mail messages are emailed to me, and I can listen and forward them to the right person without them having to dial in. I can also manage business hours, messages, and the phone system from an app and the website. The app even lets me answer calls and monitor things from anywhere with internet or cellular service. It's a brilliant system for both my company and me. It's user-friendly and I can adjust it to my needs at any time. I can even record different voicemail messages for different situations.
August 3, 2024
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Joseph Davis
Improved Collaboration and Productivity with Top-Notch Video Conferencing
it streamlined our team's collaboration and improved productivity. The video conferencing feature is top-notch, providing crystal clear audio and video quality
July 28, 2024
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Stephanie Williams
Cost-Effective and Reliable: A Financial Analyst's Review of 8x
As a financial analyst, I appreciate the cost-effectiveness of 8x It offers great value for money with its comprehensive features and reliable service
July 23, 2024
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Alexander F
Broken Promises & Terrible Quality: A Review on 8x8 Software
I am locked in a contract with 8x8, a company that failed to deliver on their promises, leaving us with an inefficient phone system that has received numerous complaints from our patients throughout the year. The phones frequently drop calls, cut out, and have even left us without any phone service on several occasions. Their user support is extremely poor. It's worth paying more for a proper service.
July 15, 2024
