General information about Nextiva
Nextiva is a leading cloud-based communication company that offers a suite of software for business communication and customer management. Their primary product is a Voice over Internet Protocol (VoIP) service that provides businesses with a reliable, high-quality phone system that operates over an internet connection.
The service includes features like call routing, voicemail to email, conference calling, and mobile apps. Additionally, Nextiva offers Customer Relationship Management (CRM) software, live chat services, online surveys, and analytics to help businesses better understand their customers.
Their products are designed to be user-friendly and scalable, making them suitable for businesses of all sizes. Nextiva is known for its excellent customer service and innovative solutions that help businesses save time and improve efficiency.
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See alternatives to Nextiva like Grasshopper or Vonage.What is Nextiva used for?
Nextiva is an essential tool for small businesses looking to improve their communication and customer relations. Its VoIP service offers superior call quality, enabling smooth teleconferences and voicemail via email so no important information is missed. Its CRM software, coupled with live chat services, allows tracking and analyzing customer interactions, facilitating service customization. For example, an online sales company can use Nextiva to manage customer calls, while analyzing data to identify purchasing trends. Moreover, Nextiva is scalable, adapting to the company's growth.Nextiva features
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Customer support
The company provides 24/7 customer support to assist users with any issues they may encounter.
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Cloud-based system
Nextiva is a cloud-based business phone system, which means it can be accessed from anywhere there is an internet connection
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Scalability
The software is scalable, allowing businesses to add or remove users as needed.
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Unified communications
Nextiva offers a suite of communication services beyond simple voice, including video conferencing, team messaging, and customer relationship management.
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Mobile application
Nextiva provides a mobile application that allows users to make and receive calls from their business number on their personal device.
24 Nextiva Reviews
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Jordan D
Great Onboarding; Less Impressive Sales Tactics.
The onboarding process for Nextiva was straightforward, with a representative guiding me through all the features. However, I found the sales process misleading. I was told I needed multiple add-ons to sign up, which were free for the first 3 months. Now, I'm struggling to cancel these add-ons, worth over $2/month, before I get charged and I'm having trouble getting in touch with anyone for assistance.
September 16, 2024
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Sophia Williams
Nextiva's Automated Surveys: Empowering Marketing Strategies with Customer Feedback
As a marketing professional, I've been able to utilize Nextiva's automated surveys to gather valuable customer feedback. This has greatly informed our marketing strategies
September 10, 2024
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Zachary Rodriguez
Assistance from Customer Support Rep #2832393 at Nextiva.
The customer support representative who helped me with #2832393 was extremely polite, well-informed, and went above and beyond to help me resolve the issue. He was attentive to detail and corrected a mistake I had made. It was a pleasure working with him.
September 1, 2024
Nextiva: Pros & Cons
Pros
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Ease of use: Nextiva is known for its user-friendly interface, making it easy for businesses to implement and for employees to use
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Advanced features: Nextiva offers a wide range of advanced features such as call recording, voicemail to email, and advanced call routing, enhancing business communication capabilities.
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Scalability: The software is highly scalable, allowing businesses to easily add or remove users as needed, making it a great fit for growing companies
Cons
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Expensive pricing: Compared to other VOIP services, Nextiva is relatively expensive, which could be a barrier for small businesses or startups.
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Limited customization: Nextiva does not offer extensive customization options, which can limit its functionality for businesses with specific needs
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High learning curve: The software can be complex and difficult to understand for beginners, requiring a significant amount of time to learn
Why is Nextiva better than other Call Centers software?
Nextiva is better at customer support than Vonage: 4.0 vs 3.7
Nextiva is better at value for money than Vonage: 3.9 vs 3.8
Nextiva is better at customer support than 8x8: 4.0 vs 3.5
