Pros from reviewers
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Efficient and reliable performance: Yodel operates flawlessly once installed, making call forwarding and receiving from other countries easier. It's so efficient that individuals from other nations aren't aware it's being used
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Integration with Slack: Yodel syncs well with Slack, alerting users of incoming calls and their specifics. Operating the phone system through Slack increases productivity as calls can be screened without blindly answering the phone
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Customizable digital assistant: Yodel offers unique features such as a customizable digital assistant that can greet callers, inquire about their intended department or person, and even respond to simple questions using certain integrations
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Enhanced communication: Yodel has greatly enhanced communication by liberating staff from managing ad-hoc systems and integrating it with Slack, where most of the communication occurs. It also simplifies working with global employees who can answer calls with just a wifi connection
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Professional image and robust features: Yodel is a great tool for maintaining a professional image, particularly for inbound calls, without the need for a full-time receptionist. It offers robust features, even allowing the creation of an FAQ, which saves time from answering repetitive questions.
Cons from reviewers
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Glitchy Slack integration: While the integration with Slack is a unique feature, it has been reported to be glitchy with delayed notifications and multiple people able to answer a call at the same time without knowing, which can confuse callers
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High cost: Despite its innovative features and integration with Slack, Yodel's pricing is significantly higher than traditional phone lines or services like Vonage, making it less convenient for small teams
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Occasional lags in call reception: While this may be more due to the internet connection than the system itself, occasional lags in call reception have been reported, which can disrupt communication.
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Absence of a mobile app: Yodel currently lacks a mobile app, which can limit its accessibility and convenience for users who are often on the go
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Confusing interface: Some users have reported that the interface can be confusing and somewhat bloated, particularly when a call comes in and they struggle to find the right button to press
50% off for 5 months on Yodel
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Main features
Starting Price
Free Plan
Cross-Device
Conversational IVR
Multi-language support
Smart search
Real-time analytics
Starting Price
$25
/ user / month
Free Plan
No
Cross-Device
Conversational IVR
Multi-language support
Smart search
Real-time analytics
What is Yodel?
50% off for 5 months on Yodel
Get 50% off for 5 months on Yodel and up to $87 savings with Secret.
How Yodel compare to similar software?
Product
Price
$25
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
50% off for 5 months on Yodel
Save up to $87
Who is Yodel best for according to our reviewers?
International Teams: Yodel is ideal for teams working across different countries as it allows for seamless call forwarding and receiving from various nations. The software operates flawlessly and efficiently, making it unnoticeable to individuals from other nations
Small Businesses: Yodel is suitable for small businesses looking to maintain a professional image without the need for a full-time receptionist. It offers robust features such as hold music, 'please hold the line' messages, and the ability to create an FAQ, saving time from answering repetitive questions
Teams Using Slack: Yodel is perfect for teams that primarily communicate through Slack. It integrates well with Slack, alerting users of incoming calls and their specifics. It liberates staff from managing ad-hoc systems and increases productivity by allowing them to screen calls without blindly answering the phone
Tech-Savvy Users: Yodel is suitable for tech-savvy users as it offers unique features like a customizable digital assistant that can inquire about the caller's intended department or person and respond to simple questions using certain integrations. However, the setup could be difficult for those who are not tech-savvy
Delivery Services: Yodel is also suitable for delivery services. It provides consistent updates via email and a tracking number to monitor progress. The software is user-friendly, easy to implement, and simple to train staff on.
50% off for 5 months on Yodel
Get 50% off for 5 months on Yodel and up to $87 savings with Secret.
Yodel Reviews
4.5
Yodel rating
4.0
Ease of use
4.5
Customer service
4.2
Value for money
4.3
Likelihood to recommend
3.9
Features
13 Yodel Reviews
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Noah Garcia
Superb Yodel Experience
I am generally very pleased with Yodel and intend to keep using it for our business. It integrates well with our other systems and the customer support is excellent. However, the mobile app doesn't display caller ID and I wish I could call customer service directly. We chose Yodel due to its seamless integration with our other business systems.
June 30, 2024
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Louis
Value for Money with Yodel
I had a generally positive experience with Yodel. I found it user-friendly, easy to implement, and simple to train my staff on. The functionality is good and it works well in most situations. The customer support is decent, but seems to prioritize positivity over expertise. There are occasional issues, possibly related to Slack's operations, which can be frustrating if my staff can't take phone calls.
June 22, 2024
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Anthony E
Yodel: Customizable Call Handling and Impressive Scalability
Yodel's ability to customize call handling rules allowed us to tailor the software to our specific needs. The software's scalability was impressive, easily accommodating our growing business needs
June 18, 2024
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Joseph Jones
Efficient Communication with Voicemail Transcription and Slack Integration
I found the voicemail transcription feature incredibly useful, as it allowed me to read messages at my convenience and respond more effectively. The integration with Slack was seamless, making communication within the team much more efficient
June 11, 2024
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Sable D
Outstanding Support and Product Excellence
I find Yodel to be highly flexible and simple to integrate with other systems. The customer service is excellent and my overall experience with the product is positive. However, some features are still being developed. I primarily switched to Yodel because of its cost.
June 4, 2024
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Timothy Rodriguez
Yodel's Impressive Call Handling and Analytics
I was impressed by Yodel's ability to handle multiple calls simultaneously without any noticeable drop in quality or performance. The software's robust analytics provided valuable insights into our call patterns and helped us optimize our customer service
May 25, 2024
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Noah
Yodel: A Global Game-Changer for Employee Collaboration
I appreciate Yodel's integration with other software like Slack as it simplifies working with global employees who can answer calls with just a wifi connection. However, I've noticed occasional lags in call reception, which I believe is more due to the internet connection than the system itself.
May 21, 2024
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Lisa F
Real-Time Call Transcription Boosts Productivity.
it seamlessly integrated with our existing systems and improved our overall productivity. The software's ability to transcribe calls in real-time was particularly impressive, allowing us to focus on the conversation rather than note-taking
May 13, 2024
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Dalton G
Yodel: Outstanding Collection Service
I contacted the company I work with to return my empty beer kegs and received a collection date from Yodel. The driver arrived on time and was polite, professional, and courteous. This was my first time using this service and I will definitely use it again.
May 4, 2024
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Theresa
Excellent Delivery = One Joyful Labrador!
Bentley, my Labrador, seems to know when his food is being delivered by Yodel and is always happy to greet the driver, with whom he has built a mutual appreciation. The driver, possibly named Liam, is as great a representative for Yodel as Bentley is for Labradors!
April 29, 2024
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Alexander A
Driver's Negligence with Packages
I'm dissatisfied with Yodel due to the driver's lack of care for the parcels they deliver. They mishandle the packages, bouncing them up the driveway, which is not the right way to handle someone else's property.
April 22, 2024
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Andrea Miller
Yodel: A Slack-Based Phone System Boasting Impressive Automation Capabilities
Yodel has greatly enhanced our communication by liberating our staff from managing our ad-hoc Google Voice system and integrating it with Slack, where most of our communication occurs. I was pleasantly surprised by the unique features of Yodel. The digital assistant can be customized with a personal greeting, it can inquire the caller about their intended department or person, and even respond to simple questions using certain integrations. These are features I didn't anticipate finding outside of a costly enterprise solution. Operating our phone system through Slack has increased our productivity as we can screen calls without blindly answering the phone. However, answering and forwarding calls can be time-consuming, particularly when the phone is constantly ringing. I wish there was a straightforward, in-Slack method for forwarding incoming calls to our physical phones. I'm optimistic that this will be more easily handled once Yodel releases their Windows apps.
April 14, 2024
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Juan B
Yodel: An Excellent Tool for Call Management
As a seasoned professional, I found Yodel to be an excellent tool for managing incoming calls
April 14, 2024
