What is Aircall?
Pros from reviewers
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Wide platform support: Aircall provides support for IOS, Android, Windows, and MAC apps. This allows users to work from any device, whether they're on the go, in the office, or at home.
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User-friendly interface: Aircall's interface is easy to navigate, making it simple for users to implement and use its features. This user-friendliness extends to its dashboard and additional features like IVR
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Cost-effective: Aircall is a cost-effective solution, providing excellent features at a reasonable price. This makes it an attractive option for businesses looking to manage their expenses while still benefiting from a high-quality VOIP service
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Syncing and adding contacts: Aircall allows users to sync contacts between different phone lines and add contacts during or after calls. This feature simplifies the work of agents who handle calls daily
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Call Monitoring feature: This feature allows managers to listen in on calls, aiding in team training and the improvement of sales pitches. It's particularly useful for Sales, Retention, and Account Management teams
Cons from reviewers
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Inconsistent connectivity and call routing: Some users have reported that Aircall's connectivity is inconsistent, with random disconnections and subpar call routing leading to frustrated customers
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High cost: Aircall's pricing is considered high by some users, particularly for small businesses or teams, and the system has been reported to mark all outbound calls as spam, causing further inconvenience.
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Lack of reporting features: From a managerial perspective, Aircall lacks many reporting features that are available in competing apps, making it difficult to track and analyze call data
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Inability to send or receive text messages: Aircall does not support text messaging, which can be a disadvantage for businesses that rely on text communication with their customers
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Poor customer service: There have been complaints about Aircall's customer service, with some users reporting that they were not provided with timely or effective support when they encountered issues
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Main features
Starting Price
Free Plan
Analytics dashboard
Click-to-Dial
Power Dialer
Voicemail transcription
Interactive Voice Response (IVR)
Starting Price
$30
/ user / month
Free Plan
No
Analytics dashboard
Click-to-Dial
Power Dialer
Voicemail transcription
Interactive Voice Response (IVR)
1 month free on Aircall
Get 1 month free on Aircall and up to $50 savings with Secret.
How Aircall compare to similar software?
Product
Price
$30
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
CallHippo and Aircall are two leading VoIP platforms designed to streamline business communications, each offering a robust set of features suited for different business needs. While both platforms provide essential tools for call management, analytics, and integrations, there are a couple of key differences that set them apart.
The first major difference lies in their pricing models. CallHippo is known for its affordability, particularly appealing to small and medium-sized enterprises (SMEs). Pricing is transparent, with detailed plans available on the website, including a basic plan for startups and a more advanced option for growing businesses. CallHippo also offers a pay-as-you-go model, making it a flexible choice for businesses with varying call volumes. On the other hand, Aircall’s pricing is generally more aligned with larger businesses and enterprises. While their pricing is also available online, the costs are higher, reflecting the advanced features and broader...
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Twilio is an API-first platform that provides developers with the flexibility to build custom communication solutions, including voice, SMS, video, and email, across various channels. It’s an excellent choice for businesses that need complete control over their communication infrastructure and want to create highly tailored experiences. Twilio’s vast array of APIs allows for deep customization, making it a favorite among tech-savvy teams looking for a modular approach to communications.
Aircall, by contrast, offers an out-of-the-box VoIP solution designed primarily for teams needing a streamlined call center or phone...
Aircall and Dialpad are two popular VoIP business communication platforms, each offering distinct features tailored to different business needs. Understanding the differences between Aircall and Dialpad can help you choose the right solution for your team’s communication strategy.
Aircall is a user-friendly, cloud-based phone system designed to streamline customer service and sales workflows. It excels in providing easy integrations with CRMs and other business tools like HubSpot, Salesforce, and Zendesk, making it ideal for small to mid-sized teams focused on improving customer interactions. Aircall’s core strengths include call center functionalities such as call monitoring, call queuing, and real-time analytics. Its straightforward interface and robust call management tools make it an excellent choice for teams looking to set up a professional phone system quickly with minimal technical overhead.
In contrast, Dialpad offers a more comprehensive communication platform, integrating...
Who is Aircall best for according to our reviewers?
Managers: Despite some reporting limitations, Aircall's simplicity and ease of use make it a suitable choice for managers
Sales Teams: Aircall's call monitoring feature is highly beneficial for sales teams, allowing managers to listen in on calls and improve sales pitches
Remote Workers: Aircall provides wide platform support for IOS, Android, Windows, and MAC apps, enabling users to work from any device, whether they're on the go, in the office, or at home
Small Businesses: The software's user-friendly design, easy setup, and features like call recording and transferring make it a good fit for small businesses, although the cost per user may be a concern for some.
Customer Service Teams: The software's ability to sync contacts between different phone lines and add contacts during or after calls simplifies the work of customer service agents who handle calls daily
1 month free on Aircall
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Aircall Reviews
4.0
Aircall rating
4.5
Ease of use
4.2
Customer service
4.0
Value for money
4.2
Likelihood to recommend
4.1
Features
29 Aircall Reviews
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David
Aircall: Impressive Reliability and Performance for Operations Managers
As an operations manager, I've been impressed by Aircall's reliability and performance. The call quality is consistently excellent, and the software rarely experiences downtime
October 20, 2024
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Olivia F
Aircall: A Superior Choice for Your Call Center
I find Aircall to be an excellent choice to initiate your call center. After evaluating other providers like Talkdesk, I chose Aircall because of its superior user experience, easy setup, and cost-effectiveness. It's simple and easy to use, yet it provides all the necessary power for your call center operations.
October 15, 2024
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Brittany F
Underwhelmed: Aircall's Connectivity and Routing Issues
I'm not really a fan of Aircall. In many respects, Zendesk was a letdown, but its IVR was better than Aircall's, which is quite disappointing. However, Aircall does integrate with our existing tech stack and helps in syncing information between Front and Salesforce. The connectivity is extremely inconsistent, with random disconnections making us unreachable. The call routing is subpar, resulting in upset and frustrated families who can't get through to us. The IVR is inconsistent at best. I wasn't the one who ultimately chose Aircall, so I can't explain the reason for choosing it. We switched to Aircall in search of a better tech stack.
October 7, 2024
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Douglas S
Aircall: The Game-Changer for Remote Teams
As a remote team leader, Aircall's cloud-based system has been a game-changer. It allows my team to take calls from anywhere, ensuring business continuity even when working from home
October 1, 2024
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Julia Rodriguez
Aircall: Streamlining Communication for Small Businesses
As a small business owner, I appreciate how Aircall has streamlined our communication processes. The call routing feature ensures that no call goes unanswered, greatly improving our customer service
September 21, 2024
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Judith Rodriguez
Startups' Go-To for User-Friendly Communication
I appreciate the simplicity and ease of use of the Aircall app. However, from my perspective as a manager, it lacks many reporting features that are available in competing apps.
September 16, 2024
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Danielle G
Exemplary Customer Service and Convenience with Aircall
I am absolutely thrilled with Aircall! Their commitment to customer service is commendable. They offer a monthly contract that is so convenient and easy to manage. I filled out a form to modify my subscription and was pleasantly surprised by their efficient process. Even though I didn't get to use their service as much as I'd have liked, I was more than happy to invest in their premium service. Working out the details has been a breeze, as they are always prompt with their responses and never fail to send friendly reminders about payments. I highly recommend their excellent service and transparent billing practices!
September 8, 2024
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Karen
Top-Notch Solution, Just a Bit Pricey
I tried the free trial of Aircall and it worked incredibly well, even integrating with Pipedrive. However, the cost was an issue as it was beyond our budget. The software has everything required for a seamless sales process, from the interface to call recording, ease of use, and transferring calls. It's simply perfect. Despite the software appearing flawless, the price was too high for a smaller sales operation like ours. We switched to Aircall because our previous two options had some integration and software issues. The vendor responded kindly to my review, expressing hope that we might collaborate more permanently in the future.
September 1, 2024
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Martha E
Outstanding Customer Service and Dependable Software
I find Aircall's system not only reliable but also incredibly easy to set up. Their exceptional customer support truly sets them apart. Whenever I have questions or issues, their team is quick to respond and provide effective solutions. Aircall's analytics have greatly improved our communication efficiency. If you're in search of a dependable phone system with outstanding customer support, I recommend Aircall. They have made our customer communication seamless.
August 24, 2024
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Christopher W
Precision Meets Productivity!
I attended a demo for the Aircall software with my team and it was fantastic. We were able to ask questions and everything was simplified for us. The application is easy to navigate and offers great visibility. I particularly like the 'talk first' feature for transferring calls and the overall user-friendly design of the software. However, sometimes the software forgets my login details and asks me to sign in again after a period of inactivity, but it's not a major issue. We chose Aircall over our previous service provider due to the promise of superior speed, which has proven to be true. We had been experiencing terrible delays with our previous provider. The vendor responded to my feedback and informed me that they are working on improving the login feature.
August 19, 2024
