Pros from reviewers
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User-friendly interface: Aircall's interface is easy to navigate, making it simple for users to implement and use its features. This user-friendliness extends to its dashboard and additional features like IVR
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Cost-effective: Aircall is a cost-effective solution, providing excellent features at a reasonable price. This makes it an attractive option for businesses looking to manage their expenses while still benefiting from a high-quality VOIP service
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Syncing and adding contacts: Aircall allows users to sync contacts between different phone lines and add contacts during or after calls. This feature simplifies the work of agents who handle calls daily
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Call Monitoring feature: This feature allows managers to listen in on calls, aiding in team training and the improvement of sales pitches. It's particularly useful for Sales, Retention, and Account Management teams
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Wide platform support: Aircall provides support for IOS, Android, Windows, and MAC apps. This allows users to work from any device, whether they're on the go, in the office, or at home.
Cons from reviewers
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Lack of reporting features: From a managerial perspective, Aircall lacks many reporting features that are available in competing apps, making it difficult to track and analyze call data
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Inconsistent connectivity and call routing: Some users have reported that Aircall's connectivity is inconsistent, with random disconnections and subpar call routing leading to frustrated customers
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High cost: Aircall's pricing is considered high by some users, particularly for small businesses or teams, and the system has been reported to mark all outbound calls as spam, causing further inconvenience.
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Inability to send or receive text messages: Aircall does not support text messaging, which can be a disadvantage for businesses that rely on text communication with their customers
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Poor customer service: There have been complaints about Aircall's customer service, with some users reporting that they were not provided with timely or effective support when they encountered issues
Main features
Starting Price
Free Plan
Boost sales efficiency
Deploy agents quickly
Streamline your workflows
Improve collaboration and teamwork
Optimize your performance
Starting Price
$40
/ user / month
Free Plan
No
Boost sales efficiency
Deploy agents quickly
Streamline your workflows
Improve collaboration and teamwork
Optimize your performance
What is Aircall?
How Aircall compare to similar software?
Product
Price
$40
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Aircall best for according to our reviewers?
Sales Teams: Aircall's call monitoring feature is highly beneficial for sales teams, allowing managers to listen in on calls and improve sales pitches
Remote Workers: Aircall provides wide platform support for IOS, Android, Windows, and MAC apps, enabling users to work from any device, whether they're on the go, in the office, or at home
Managers: Despite some reporting limitations, Aircall's simplicity and ease of use make it a suitable choice for managers
Small Businesses: The software's user-friendly design, easy setup, and features like call recording and transferring make it a good fit for small businesses, although the cost per user may be a concern for some.
Customer Service Teams: The software's ability to sync contacts between different phone lines and add contacts during or after calls simplifies the work of customer service agents who handle calls daily
Aircall Reviews
3.3
Aircall rating
4.5
Ease of use
4.2
Customer service
4.0
Value for money
4.2
Likelihood to recommend
4.1
Features
6 Aircall Reviews
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Charles
Aircall: The Ultimate Call Center Management Tool
As a customer service manager, I found Aircall to be an invaluable tool for managing our call center
May 13, 2024
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Sean D
Exploring Aircall: A Comprehensive System with a Learning Curve
I've had quite an interesting journey with Aircall. Their system is incredibly comprehensive, which can seem a bit overwhelming at first, but once you get the hang of it, it's quite impressive. I had a bit of a hiccup when I tried to change our user settings, which resulted in the addition of two extra users and an automatic invoice for the entire year. It was a bit of a surprise, but it was a good opportunity to learn more about their terms and conditions. Their customer support operates through a ticketing system, which is a different approach, but it ensures that every query is tracked and addressed. When I reached out to them about the extra users, they explained that the invoice was non-refundable as per their policy. It was a bit of a shock, but it made me realize the importance of understanding the terms of service before making changes. We ended up with 5 users on our agreement, even though we only have 3 staff members. It was a bit of a stretch, but it gave us the flexibility to expand our team in the future without any hassle. We also had to purchase extra numbers for each user, which meant we had 6 numbers in total. It was an additional cost, but it gave us the flexibility to manage our calls more effectively. There was a minor hiccup when our service was accidentally turned off due to a payment error on their end. It was a bit of a setback, especially since it happened during a crucial time for our sales team. However, they were quick to apologize and rectify the situation. It was a testament to their commitment to customer service. Overall, my experience with Aircall has been a learning curve. It's not always been smooth sailing, but it's definitely been an adventure. Their service is unique and their commitment to their customers is commendable. I would recommend giving them a try, you might be pleasantly surprised!
May 5, 2024
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Julie A
Improved Efficiency with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our team's efficiency. The ability to record and transcribe calls has been particularly useful for training purposes
April 29, 2024
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Larry
Aircall: Enhancing Collaboration for Project Managers
As a project manager, I appreciate how Aircall facilitates collaboration. Team members can easily share call information and notes, improving coordination on projects
April 23, 2024
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Grey M
High Cost, Unreliable, Poor Support - Steer Clear
Overall, I feel like I've wasted thousands of dollars on Aircall, a solution that promised much but failed to deliver. The product was easy to set up and seemed to have all the features I needed, but it didn't deliver on any of them. The system is down every week and all outbound calls are marked as spam. The support team is unhelpful and the call quality is terrible, with static across all staff members who use the system. The call quality is poor for both outbound and inbound calls. All the phone numbers are marked as spam and instead of resolving the issue, their support team just provides articles on how I should fix it. The service is extremely expensive compared to other platforms like Ring Central, which offer better reliability. I switched to Aircall hoping for better reporting, call coaching functions, and a simpler interface. In response to my complaints, Aircall acknowledged the spam issue, explaining it as a problem across all VoIP solutions due to carriers.
April 15, 2024
