What is Grasshopper?
Pros from reviewers
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Professional image: Grasshopper provides a professional image to clients, making it seem as if they're contacting a large, established company. This is beneficial for small businesses wanting to project a professional image
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Call forwarding flexibility: The software allows users to direct the same phone extension to any number they choose. This is particularly useful for virtual teams who can redirect their extensions to their mobile phones, even when traveling
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Voicemail to email: The ability to receive voicemail via email has been a game-changer for many users, making it easier to keep track of messages and respond in a timely manner
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User-friendly dashboard: The intuitive dashboard makes managing everything a breeze. Users have found it easy to control where and how phone numbers are forwarded, providing a seamless customer experience
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Cost-effective: Grasshopper offers a flat cost structure, making it more beneficial for businesses that work with many independent professionals. Users only pay for what they use or their plan, making it a cost-effective solution.
Cons from reviewers
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Lack of text message export or backup: Grasshopper does not allow users to export or backup their text messages, which can be problematic for businesses that need to keep records of their communications
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Lack of live reports and charts in the web interface: Users have to run and download reports as CSVs, which can be time-consuming and less visually appealing
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Absence of caller ID feature: When a call comes in on the toll-free number, it displays the call as the toll-free number instead of the caller's number, which can lead to confusion
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Inability to separate personal and business contacts: The software syncs with personal phone contacts, which can be inconvenient for users who want to keep their business and personal contacts separate
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Difficulty in setting up voicemail for different mailboxes: The process can be complex and may lead to accidental changes in the main greeting.
Main features
Starting Price
Free Plan
Voicemail transcription
PowerConnect
Business texting
Call forwarding magic
Vanity numbers
Starting Price
N/A
Free Plan
No
Voicemail transcription
PowerConnect
Business texting
Call forwarding magic
Vanity numbers
How Grasshopper compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Grasshopper best for according to our reviewers?
Independent Professionals: Grasshopper's flat cost structure is beneficial for businesses working with independent professionals, as it allows them to provide them with their own extensions easily
Small Business Owners: Grasshopper is ideal for small business owners as it provides features such as setting working hours and pre-scheduling messages, helping manage time more effectively
Virtual Teams: Grasshopper allows teams to redirect their extensions to their mobile phones, even when traveling, making it suitable for virtual teams
Consulting Firms: Grasshopper is a great tool for consulting firms, offering a professional image to clients and the ability to transfer calls to any member of the team or any phone line
Manufacturing Companies: Grasshopper is suitable for manufacturing companies, providing a cost-effective solution with the option to pay by the minute or buy a bulk minute plan.
Grasshopper Reviews
4.1
Grasshopper rating
4.4
Ease of use
4.4
Customer service
4.4
Value for money
4.3
Likelihood to recommend
4.3
Features
29 Grasshopper Reviews
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Richard J
More Value, More Features Elsewhere: A Look at Grasshopper
Grasshopper is okay for basic phone features, but as my business expanded, I found it too restrictive. My biggest gripe is that Grasshopper doesn't let you export or backup your text messages. They even claimed to delete all my text message history right after I ported out my numbers. This doesn't make sense from a software design perspective, especially since text messages take up negligible storage space. The price is reasonable and Grasshopper is easy to find due to their extensive advertising. However, there are better value systems out there, but they're harder to find as they don't advertise as much. I wish Grasshopper would invest more in feature development rather than marketing. I recently switched to TalkRoute because Grasshopper lacks call recording and a multi-level greeting menu. I initially chose Grasshopper for its lower cost, but I strongly recommend TalkRoute instead. It's slightly more expensive but offers more features and is just as easy to use.
October 22, 2024
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Thalia
Grasshopper: A Small Business Game Changer
I've been a Grasshopper user for over three years and haven't felt the need to switch. I have a toll-free line that lets my customers reach me easily across Canada. Grasshopper provides many features that I find beneficial as a small business owner, such as setting working hours and pre-scheduling messages, which helps me manage my time more effectively. The setup took a while, but other than that, Grasshopper has been performing as expected. I haven't run into any problems so far. After researching various companies, I chose Grasshopper because it offered the best value for my money.
October 14, 2024
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Judy Williams
Top Pick for Modern Small Business 8 Numbers
I appreciate that Grasshopper doesn't require any hardware or complex setup. I find it easy to route multiple extensions to different employee numbers and customize greetings and hold music. I like that employees can hear the number before accepting the call and have the option to send it to voicemail. The web interface seems a bit outdated, but it's not frequently needed. I would prefer to see live reports and charts in the web interface, rather than having to run and download the reports as CSVs. I received a response from the vendor thanking me for my 5-star review and assuring me that my suggestion would be shared with their product team.
October 7, 2024
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Lisa W
Enhancing Learning with Grasshopper's Real-Time Feedback
The real-time feedback provided by Grasshopper is incredibly helpful. It allows me to correct mistakes as I go, which greatly enhances the learning process
September 29, 2024
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Marie Rodriguez
Grasshopper: The Best Calling Application in the US
I wholeheartedly believe that Grasshopper is the best calling application and service in the US. It feels like a treasure trove of efficiency and a fantastic investment of time and money. It's as if they've brought back the simplicity of the 195s, with a focus on direct communication rather than unnecessary features like call recording. Their customer support is incredibly patient, willing to stay on the line for as long as it takes to resolve your issues. They promise everything when you're considering their services, and once you've paid, they deliver on those promises without fail. Their service is commendable. They even go the extra mile to secure your number for no additional charge. It's no surprise to me that they're winning everywhere.
September 23, 2024
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Maren S
Grasshopper: A Surprising Tool for Professional Developers
As a professional developer, I was pleasantly surprised by Grasshopper. It's not just for beginners - I was able to refresh my skills and even learn some new techniques
September 15, 2024
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Megan F
Grasshopper: A Fun and Engaging Way to Teach Coding
As a teacher, I've found Grasshopper to be an invaluable tool in my classroom. It has allowed me to introduce my students to coding in a fun and engaging way
September 7, 2024
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Pamela Davis
Highly Recommended: My Excellent Experience with Grasshopper Software
I had the most incredible service experience with Grasshopper! I would highly recommend this software to everyone. It's absolutely worth every penny!
August 31, 2024
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Brenda S
Turning Virtual Teams into Fortune 5 Phone Experiences
When someone calls my Grasshopper number, it appears as if they're contacting a large, established company. However, Grasshopper actually allows me to direct the same phone extension to any number I choose. My virtual team can also redirect their extensions to their mobile phones, even when we're traveling in Europe. The ability to receive my voicemail via email has been a game-changer. The user-friendly and intuitive dashboard makes managing everything a breeze. I've never had to contact customer service, which is a testament to the product's quality. It offers many great features, especially the ability to control where and how phone numbers are forwarded, all while providing a seamless customer experience. I struggle to find any negatives, especially now that they've added a phone app. There's nothing I can think of that I dislike.
August 24, 2024
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Henry E
Exceptional Service Experience with Grasshopper Tree Pruning
I had the pleasure of reaching out to Grasshopper Services and was promptly greeted by a representative who came to assess the work needed. They provided me with an estimated cost that was quite reasonable. Upon accepting their quote, their highly skilled crew arrived punctually and did a phenomenal job with the tree pruning. What impressed me further was their commitment to cleanliness - they tidied up all the clippings and even took them away for recycling. I wholeheartedly recommend Grasshopper for their exceptional professionalism and top-notch workmanship.
August 19, 2024
