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21 Best Alternatives to Freshchat in November 2024

Alternatives & Competitors to Freshchat

1
LiveChat

$150 credits (Team, Business and Enterprise Plans)
2
LiveAgent

$120 credits on any plan
3
Gorgias

2nd and 3rd month's subcription free
4
Help Scout

6 months free on the Plus plan
5
Salesforce
6
Drift
7
Zendesk

6 months free
8
Crisp
9
Tidio
10
Birdeye
11
Slack

25% off new plan purchases
12
Intercom

1 year free on the Advanced plan
13
Reply io

20% off all plans for 12 months
14
tawk.to

15% off on all paid add-ons
15
Joonbot

3 months free on all monthly plans
16
Manychat
17
Comm100 live chat
18
JivoChat
19
Zoho SalesIQ
20
Chaport
21
Chatfuel

Here are competitors or alternatives to Freshchat and other similar Customer Support software. You need to consider some important factors when choosing a tool like Freshchat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshchat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshchat. Discover sofware like LiveChat, LiveAgent, Gorgias or Help Scout.

List of Alternatives to Freshchat

From Customer Support tools, we have selected the best alternatives to Freshchat based on reviews for each solution and similarities with Freshchat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 195 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Freshchat

LiveChat has better positive reviews compared to Freshchat: 96 vs 79

LiveChat is better at customer service than Freshchat: 4.6 vs 4.2

LiveChat is more user friendly than Freshchat: 4.7 vs 4.5

LiveChat is better at value for money than Freshchat: 4.5 vs 4.0

Freshchat has more options than LiveChat: 79 vs 59

Why is LiveChat a good alternative to Freshchat?

As a business owner, I find Freshchat to be an excellent alternative to LiveChat due to various reasons. Firstly, Freshchat offers a free plan for small businesses or startups which is beneficial for those who are budget-conscious. This isn't the case with LiveChat. Secondly, Freshchat provides AI-based chatbots that can automate responses to common queries, saving valuable time for my team. Additionally, it offers features like triggered messages and in-app campaigns that help in engaging customers more effectively. Lastly, the user interface of Freshchat is intuitive and easy to use, making it less complicated for both my team and our customers. The seamless integration of Freshchat with other tools we use daily, like Slack and Facebook Messenger, also adds to its convenience. Therefore, considering these points, I believe Freshchat is a good alternative to LiveChat.

What's the difference between LiveChat and Freshchat?

Freshchat and LiveChat are both excellent solutions for customer support and engagement, offering features that help businesses manage interactions efficiently. While they share some common functionalities, several key differences may influence your decision on which platform is best suited for your business needs.The primary difference between Freshchat and LiveChat lies in their approach to customer engagement and the scope of their features. Freshchat is designed as a

See the full comparison between LiveChat & Freshchat

2. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 126 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Freshchat

LiveAgent has more positive reviews than Freshchat: 97 vs 79

LiveAgent is better at support than Freshchat: 4.8 vs 4.2

LiveAgent pricing plans are more competitive than Freshchat: 4.6 vs 4.0

Freshchat is more versatile than LiveAgent: 79 vs 62

Why is LiveAgent a good alternative to Freshchat?

As a user, I find Freshchat to be a great alternative to LiveAgent due to several reasons. First, Freshchat offers a more modern and user-friendly interface which makes it easier to interact with customers. It is also packed with features like co-browsing and AI-powered bots that can efficiently handle repetitive tasks, freeing up time for the support team to focus on more complex issues. Additionally, Freshchat provides robust reporting and analytics tools, enabling me to track and measure the effectiveness of my customer service efforts. It also integrates seamlessly with other Freshworks products and popular third-party apps, ensuring a smooth workflow. Finally, Freshchat offers a flexible pricing plan which is cost-effective and allows for scalability as my business grows. Therefore, I consider Freshchat a strong contender in the live chat software market.

What are the differences between LiveAgent and Freshchat?

As a user, I've noticed several differences between Freshchat and LiveAgent. Firstly, Freshchat, a product of Freshworks, is designed for small and medium-sized businesses. It offers features like automated messages, multilingual support, and visitor tracking. However, it lacks advanced features like video chat or screen sharing.

On the other hand, LiveAgent, while also catering to small and medium businesses, is more feature-rich. It supports video chat, screen sharing, and integrates with social media platforms. Additionally, LiveAgent provides a universal inbox feature that collates all customer interactions into a single view for easy management.

In terms of pricing, Freshchat is more affordable compared to LiveAgent. However, the latter's higher cost can be justified by its extensive features. Lastly, both platforms offer excellent customer support but users have reported a more satisfactory experience with LiveAgent's support team.

3. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)

1 deal available | Redeemed by 59 members

Customer Experience AI Customer Support Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Freshchat

Gorgias is a better solution based on percentage of positive reviews than Freshchat: 96 vs 79

Gorgias is a better solution for customer support than Freshchat: 4.5 vs 4.2

Gorgias is more suitable for small businesses thanks to its good value for money than Freshchat: 4.5 vs 4.0

Freshchat has more features than Gorgias: 79 vs 54

Why is Gorgias a good alternative to Freshchat?

I believe Freshchat is a good alternative to Gorgias due to several reasons. Firstly, Freshchat offers a robust set of features such as triggered messages, in-app campaigns, and user segmentation that facilitate proactive engagement with customers. Secondly, it provides multichannel capabilities allowing businesses to interact with their customers through various platforms like email, social media, and mobile apps. Thirdly, Freshchat's AI-powered bots can handle routine tasks and answer common customer queries automatically, freeing up the time of human agents for more complex issues. Lastly, it comes with a user-friendly interface and easy integration with other software, making it convenient for businesses to adopt. Therefore, with its comprehensive feature set and ease of use, Freshchat serves as a compelling alternative to Gorgias.

What are the differences between Gorgias and Freshchat?

I've discovered that Freshchat and Gorgias, while both customer support tools, have distinct differences. Freshchat is a live chat software developed by Freshworks, specifically designed for sales teams to interact with potential customers. It offers features like email campaigns, lead scoring, and CRM integrations. It's ideal for businesses looking to increase their conversion rates and improve sales.

On the other hand, Gorgias is a helpdesk platform designed for ecommerce businesses using Shopify or Magento. This software focuses on unifying all customer interactions across different channels (like email, live chat or social media) into one interface. It also integrates seamlessly with the ecommerce platforms, enabling support teams to handle order modifications, refunds or cancellations directly from the helpdesk. Therefore, Gorgias is more suitable for businesses looking to simplify their customer support process and boost their overall efficiency.

4. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)

1 deal available | Redeemed by 76 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

5. Salesforce

CRM software for SMEs

3.9 (24 reviews)

CRM

With Salesforce Essentials, get all the basic functionality you need to manage your leads, customers, and transactions. No more, no less. It's a simple, comprehensive CRM tool designed for small businesses that don't have time to delve into complex sales software configuration.

Go Premium

Get access to all our 384+ Premium deals for only $149/year.

Go Premium

6. Drift

Connect, convert, close

4.7 (29 reviews)

Customer Support

Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.

7. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1176 members

Customer Experience AI Customer Support Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

8. Crisp

Experience Clarity with Crisp!

4.4 (29 reviews)

Customer Support

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

9. Tidio

Chat. Connect. Convert.

4.3 (29 reviews)

Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

10. Birdeye

Transform customer feedback into growth opportunities

4.0 (19 reviews)

Customer Experience AI Customer Support

Birdeye adds value by using AI to help businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

Go Premium

Get access to all our 384+ Premium deals for only $149/year.

Go Premium

11. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1493 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

12. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1171 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

13. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 41 members

Lead Management AI Sales and Business Prospecting Scheduling

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

14. tawk.to

Engage effortlessly

5.0 (4 reviews)

1 deal available | Redeemed by 44 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

15. Joonbot

No-code and intuitive chatbot builder

4.7 (10 reviews)

1 deal available | Redeemed by 74 members

Customer Support No-Code Development

3 months free on all monthly plans

Save up to $297

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

Go Premium

Get access to all our 384+ Premium deals for only $149/year.

Go Premium

16. Manychat

Turn chats into conversions

(0 reviews)

Customer Support

Manychat is a powerful chat marketing platform designed to automate and enhance customer interactions across various messaging apps.

17. Comm100 live chat

Comm100 Live Chat: Connecting Customers, Creating Solutions

4.6 (20 reviews)

CRM

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

18. JivoChat

All-in-one business messenger

4.1 (28 reviews)

Customer Support

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

JivoChat compared to Freshchat

JivoChat is a better solution based on percentage of positive reviews than Freshchat: 93 vs 79

JivoChat is a better solution for customer support than Freshchat: 4.5 vs 4.2

JivoChat pricing plans are more competitive than Freshchat: 4.5 vs 4.0

Freshchat has more options than JivoChat: 79 vs 77

Why is JivoChat a good alternative to Freshchat?

I find JivoChat to be a great alternative to FreshChat due to its robust features and cost-effectiveness. JivoChat offers real-time visitor monitoring, which allows businesses to track website visitors and initiate live chats proactively. It's omnichannel, meaning it integrates with social media platforms as well as email, enhancing customer communication. Furthermore, unlike FreshChat, JivoChat provides free access to some of its services, making it an economical choice for small businesses or start-ups. The user-friendly interface and smooth operation make it easy even for non-tech savvy users. Plus, it supports multiple languages, making it suitable for global businesses. The offline messages feature ensures you never miss a customer query even when you're not online. Overall, JivoChat offers a comprehensive chat solution at an affordable price.

What are the differences between JivoChat and Freshchat?

As a user of both JivoChat and Freshchat, I've noticed several key differences between the two. JivoChat is an all-in-one business communicator that is designed to be more than just a chat system. It allows businesses to connect with customers through various channels like phone, email, Facebook, and more. It also supports multiple languages and offers features such as visitor tracking and smart triggers.

On the other hand, Freshchat is a part of the Freshworks suite of business software. It focuses more on being a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. While it does offer multi-channel messaging, it doesn't have as wide a range as JivoChat. However, it integrates seamlessly with other Freshworks products which can be a significant advantage for businesses already using this suite.

19. Zoho SalesIQ

Empower your sales with Zoho SalesIQ!

4.4 (14 reviews)

Customer Support

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

20. Chaport

Chaport: Streamlining Communication, One Chat at a Time!

4.7 (14 reviews)

Customer Support

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

Go Premium

Get access to all our 384+ Premium deals for only $149/year.

Go Premium

21. Chatfuel

Fueling Conversations, Powering Connections - Chatfuel

4.6 (24 reviews)

Customer Support

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

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21 Best Alternatives to Freshchat in November 2024

Alternatives & Competitors to Freshchat

List of Alternatives to Freshchat

1. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

2. LiveAgent

Samuel F

Live Agent has been outstanding.

3. Gorgias

Nicholas B

Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!

4. Help Scout

Jeremy Rodriguez

Enhancing Customer Experience: Help Scout's Customer Satisfaction Ratings Feature

5. Salesforce

Wynne

Efficient Customer Correspondence Tracking and Affordable Pricing: A Salesforce Essentials Review

6. Drift

Charlotte S

Top-notch Real-time Customer Interaction Tool

7. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

8. Crisp

Brian Davis

Commitment to Excellence: Crisp Team's Continuous Updates and Improvements

9. Tidio

Sable G

Enhancing Sales Strategies with Tidio's Visitor Tracking Feature

10. Birdeye

Elijah Brown

Experiencing Premium Service with Birdeye: A Worthwhile Investment

11. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

12. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

13. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

14. tawk.to

John Davis

Perfect for Managing Queries

15. Joonbot

Amber Garcia

Incredible Value for Money: Joonbot's Investment Pays Off!

16. Manychat

17. Comm100 live chat

Jessica M

Ensuring Data Security: A Review of Software's Robust Security Measures

18. JivoChat

Andrew B

Exceptional Trading Experience with Century BTC Option and Jivochat

19. Zoho SalesIQ

Paul E

Effortless Time-Saving Automation with Zoho SalesIQ

20. Chaport

Hollis G

Streamlining Internal Processes: Chaport's File Sharing for HR Managers

21. Chatfuel

Philip J

Enhanced Performance and Affordable Pricing: A Review of a Chatbot with Learning Capabilities