Pros from reviewers

• Customer tracking: The software's customer tracking features are particularly beneficial for businesses. Users can easily reach international customers who are visiting or have visited their website and interact with them immediately. They can also identify missed clients who visited the site during off hours and attempt to contact them accordingly

• Easy management of multiple chats: The software allows users to efficiently manage multiple chats simultaneously. This feature is particularly beneficial for businesses with high website traffic

• Integration capabilities: Zoho SalesIQ can be easily integrated into a website, with an intuitive user interface and a well-functioning mobile app. It also has the ability to integrate a business's knowledge base, helping support agents to swiftly share pertinent articles.

• Real-time visitor alerts: Zoho SalesIQ provides immediate notifications, similar to a phone call, whenever a visitor initiates a chat. This feature allows businesses to promptly respond to customer inquiries and engage with them in real-time

• Comprehensive features: Zoho SalesIQ offers a range of features suitable for all types of businesses, especially those requiring an online presence. It is user-friendly, affordable, and an essential tool for providing excellent customer service

Cons from reviewers

• Below average reporting and analytics: Some users have found the reporting and analytics features of Zoho SalesIQ to be subpar. The metrics and their calculations can be unclear, and attempts to clarify these with customer support have not always been successful

• Limited live update or notification feature: Despite its many benefits, Zoho SalesIQ sometimes fails to provide live updates or notifications. This can result in inaccurate visitor counts unless the page is manually reloaded

• Complex chatbot automation setup: Setting up chatbot automation in Zoho SalesIQ can be a complicated process due to the intricate user interface. This can make it difficult for some users to fully utilize this feature

• Expensive paid subscriptions: While Zoho SalesIQ does offer a free plan, the features included are limited. The paid subscriptions, which offer more features, can become quite costly over time

• Lack of integration with other communication channels: Zoho SalesIQ does not currently offer the ability to integrate with other communication channels. This can make managing customer interactions more difficult, as each channel must be managed separately.