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28 Best Alternatives to Drift in November 2024

Alternatives & Competitors to Drift

1
Shift
2
Freshchat

90% off the Pro plan for 1 year
3
Zendesk

6 months free
4
Birdeye
5
Freshdesk

90% off the Pro plan for 1 year
6
Tidio
7
Landbot
8
Podium
9
LiveChat

$150 credits (Team, Business and Enterprise Plans)
10
LiveAgent

$120 credits on any plan
11
Intercom

1 year free on the Advanced plan
12
Reply io

20% off all plans for 12 months
13
tawk.to

15% off on all paid add-ons
14
Collect.chat

50% off all plans for 1 year
15
Joonbot

3 months free on all monthly plans
16
Voiceflow
17
Comm100 live chat
18
Quiq messaging
19
User com
20
JivoChat
21
Crisp
22
Zoho SalesIQ
23
Chatfuel
24
Chatbase
25
Chaport
26
Helpshift
27
GoSquared
28
Drivly Concierge

Here are competitors or alternatives to Drift and other similar Customer Support software. You need to consider some important factors when choosing a tool like Drift for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Drift that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Drift. Discover sofware like Shift, Freshchat, Zendesk or Birdeye.

List of Alternatives to Drift

From Customer Support tools, we have selected the best alternatives to Drift based on reviews for each solution and similarities with Drift. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Shift

Your ultimate productivity tool

4.4 (29 reviews)

Productivity

Shift simplifies managing multiple email accounts and apps in one place, boosting productivity and saving time.

2. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)

1 deal available | Redeemed by 212 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Drift

Drift has better positive reviews than Freshchat: 91 vs 79

Drift is better at customer support than Freshchat: 4.5 vs 4.2

Drift is better at value for money than Freshchat: 4.1 vs 4.0

Drift has more options than Freshchat: 151 vs 79

Why is Freshchat a good alternative to Drift?

I believe Drift is a good alternative to Freshchat for several reasons. First, the platform not only offers live chat but also a full suite of sales automation tools. This means you can automate your initial customer interactions, freeing up time for your team to focus on more complex issues. Second, Drift's AI-powered bots can handle simple queries and book meetings 24/7, ensuring you never miss a lead. Third, Drift integrates seamlessly with a wide range of other tools including CRM systems and email marketing platforms. This makes it easy to track and manage your conversations in one place. Lastly, many users find Drift's user interface to be more intuitive and easier to use than Freshchat's. All these factors combined make Drift a solid alternative to Freshchat.

What are the differences between Freshchat and Drift?

I have found several key differences between the Drift and Freshchat software. Drift is predominantly a conversational marketing platform that focuses on generating leads through real-time conversations, using advanced automation and targeting. It's particularly useful for businesses looking to convert website visitors into customers quickly.

On the other hand, Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. It provides multichannel messaging, intelligent message routing, in-depth people insights, and more.

While both tools offer live chat features, they have different focuses. Drift's primary focus is on marketing automation and lead generation, while Freshchat is more centered around customer support and engagement across various platforms.

3. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1185 members

Customer Experience AI Customer Support Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

Zendesk compared to Drift

Drift is better at support than Zendesk: 4.5 vs 4.3

Drift is easy to use compared to Zendesk: 4.5 vs 4.3

Zendesk pricing plans are more competitive than Drift: 4.2 vs 4.1

Why is Zendesk a good alternative to Drift?

I believe Drift is a great alternative to Zendesk because it provides a more interactive and personalized approach to customer service. Unlike Zendesk, which uses traditional ticketing systems, Drift uses conversational marketing and sales tools to engage with customers in real-time. This can result in quicker response times and more efficient problem solving.

Drift also offers AI-powered chatbots that can handle simple queries and tasks, freeing up your human staff to tackle more complex issues. Furthermore, Drift's platform integrates seamlessly with other tools like Slack, Marketo, and Salesforce, making it a versatile choice for many businesses. Finally, its pricing is flexible and can be scaled according to your business needs, making it a cost-effective solution for businesses of all sizes.

What are the differences between Zendesk and Drift?

I used both Drift and Zendesk and found that they serve different purposes within the realm of customer engagement and communication. Drift is primarily a conversational marketing platform that uses chatbots to engage with customers in real-time on your website. It's great for lead generation and sales, as it can automatically qualify leads and book meetings 24/7.

In a slightly different way, Zendesk is more of a multi-channel customer support software that allows you to manage customer interactions across email, chat, phone, social media, and any other channel you might use. It's excellent for ticketing, customer service, and support teams as it helps to streamline customer queries and responses in one place.

In essence, while there may be some overlap in functionality, Drift is mainly used for marketing automation and sales, while Zendesk is used for multi-channel customer service and support.

4. Birdeye

Transform customer feedback into growth opportunities

4.0 (19 reviews)

Customer Experience AI Customer Support

Birdeye adds value by using AI to help businesses manage and improve their online reputation, customer experience, and revenue through its all-in-one customer experience platform.

5. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 333 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Go Premium

Get access to all our 383+ Premium deals for only $149/year.

Go Premium

6. Tidio

Chat. Connect. Convert.

4.3 (29 reviews)

Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

7. Landbot

Build engaging chatbots intuitively, without coding.

4.4 (24 reviews)

Customer Support No-Code Development Web Development

Landbot empowers your marketing, sales, and customer support teams with an easy-to-use intuitive chatbot builder and conversation manager.

8. Podium

Connect more, convert more

4.2 (29 reviews)

Growth Marketing

Podium is a comprehensive messaging and customer interaction platform that facilitates communication and transaction processes for businesses. It integrates multiple communication channels—such as texts, emails, online reviews, and social media interactions—into a single, streamlined inbox.

9. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 195 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

10. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 126 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

Go Premium

Get access to all our 383+ Premium deals for only $149/year.

Go Premium

11. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1182 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

12. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 41 members

Lead Management Prospecting AI Sales and Business Scheduling

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

13. tawk.to

Engage effortlessly

5.0 (4 reviews)

1 deal available | Redeemed by 45 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

14. Collect.chat

Chatbot for website

4.7 (10 reviews)

1 deal available | Redeemed by 29 members

Customer Support

50% off all plans for 1 year

Save up to $594

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

15. Joonbot

No-code and intuitive chatbot builder

4.7 (10 reviews)

1 deal available | Redeemed by 74 members

Customer Support No-Code Development

3 months free on all monthly plans

Save up to $297

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

Go Premium

Get access to all our 383+ Premium deals for only $149/year.

Go Premium

16. Voiceflow

Accelerate AI customer experiences

(0 reviews)

AI Customer Support

Voiceflow is a powerful platform for building and deploying AI-driven customer experiences. It empowers product teams to create advanced conversational agents with or without code, offering customizable automation, flexible developer tools, and seamless collaboration.

17. Comm100 live chat

Comm100 Live Chat: Connecting Customers, Creating Solutions

4.6 (20 reviews)

CRM

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

Comm100 live chat compared to Drift

Comm100 live chat has more positive reviews than Drift: 98 vs 91

Comm100 live chat is better at value for money than Drift: 4.4 vs 4.1

Drift has more functions than Comm100 live chat: 151 vs 75

Why is Comm100 live chat a good alternative to Drift?

I believe Comm100 Live Chat is a strong alternative to Drift because of its robust features and cost-effectiveness. Comm100 offers real-time chat, video chat, co-browsing, and AI-powered chatbots which are intuitive and user-friendly. It also provides comprehensive analytics and reports that can help businesses make data-driven decisions.

Moreover, Comm100 boasts a solid integration with popular CRM systems, which makes it easier to manage customer interactions. It is also equipped with advanced security measures ensuring secure conversations. Unlike Drift, Comm100 offers a more competitive pricing structure with more flexibility, making it more accessible for small to medium-sized businesses. The excellent customer support offered by Comm100 further enhances the overall user experience.

What are the differences between Comm100 live chat and Drift?

When looking to compare, I used both Comm100 Live Chat and Drift, and I've noticed several key differences between the two. Firstly, Comm100 Live Chat is primarily a customer service tool designed to provide real-time chat assistance to customers, whereas Drift is more sales-focused and offers chatbot functionality for lead generation and nurturing. Secondly, Drift offers email marketing features, which isn't available in Comm100. Furthermore, the user interface of Comm100 is quite simple and straightforward, making it easier for non-technical users to navigate, while Drift requires a bit more technical knowledge due to its advanced features. Lastly, in terms of pricing, Comm100 has a more flexible pricing structure with options for small businesses while Drift tends to be more expensive, catering to larger businesses or enterprises.

18. Quiq messaging

Quiq Messaging: Streamlining Communication, One Message at a Time!

4.6 (19 reviews)

Customer Support

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.

19. User com

User Com: Connecting Users, Simplifying Communication

4.5 (23 reviews)

Marketing Automation

User.com is a full-stack marketing automation software designed to enhance engagement and improve conversion by using a single data source for your customers. It provides tools for email marketing, live chat, web visitor tracking, and CRM. The software helps businesses understand their customers' behavior and automate personalized communication across various channels to boost customer experience and loyalty.

20. JivoChat

All-in-one business messenger

4.1 (28 reviews)

Customer Support

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

JivoChat compared to Drift

JivoChat is a better solution based on percentage of positive reviews than Drift: 93 vs 91

JivoChat pricing plans are more competitive than Drift: 4.5 vs 4.1

Drift has more options than JivoChat: 151 vs 77

Why is JivoChat a good alternative to Drift?

I believe JivoChat is a good alternative to Drift due to several reasons. First, JivoChat provides an all-in-one business messenger that teams use to talk to customers everywhere such as live chat, phone, email, and social. This makes it a versatile tool for customer engagement. Second, it's more affordable than Drift, making it a great choice for small businesses and startups. Third, JivoChat supports multiple languages which makes it convenient for global businesses. It also offers features like proactive chat invitations, visitor information, offline messages, and much more. Lastly, users have praised JivoChat for its user-friendly interface and excellent customer support. Therefore, if you're looking for a cost-effective and versatile live chat tool, JivoChat could be a great alternative to Drift.

What are the differences between JivoChat and Drift?

When looking to compare, I used both JivoChat and Drift, and I've found some significant differences between them. JivoChat is a business messenger tool that combines many communication channels into a single application. It offers features like automatic translator, callback option, and mobile apps, making it more convenient for customer support. On the other hand, Drift is more than just a chat tool; it's a conversational marketing platform. It uses AI to automate and personalize your conversations with customers, leading to better engagement and conversion rates. Drift also integrates with numerous other platforms for seamless marketing automation.

While JivoChat focuses on providing an all-in-one customer communication channel, Drift emphasizes automating and personalizing customer conversations. Therefore, the choice between these two software depends on your specific business needs and objectives.

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21. Crisp

Experience Clarity with Crisp!

4.4 (29 reviews)

Customer Support

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

22. Zoho SalesIQ

Empower your sales with Zoho SalesIQ!

4.4 (14 reviews)

Customer Support

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

23. Chatfuel

Fueling Conversations, Powering Connections - Chatfuel

4.6 (24 reviews)

Customer Support

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

24. Chatbase

Transform conversations with AI-powered precision

(0 reviews)

Customer Support

Chatbase is an advanced platform for creating, deploying, and managing AI-powered chatbots tailored for various applications. With latest advancements in natural language processing and AI, Chatbase enables businesses and developers to build custom chatbots capable of understanding and engaging with users effectively.

25. Chaport

Chaport: Streamlining Communication, One Chat at a Time!

4.7 (14 reviews)

Customer Support

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

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Get access to all our 383+ Premium deals for only $149/year.

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26. Helpshift

Shift Your Support, Elevate Your Help with Helpshift!

4.4 (15 reviews)

Customer Support

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

27. GoSquared

One-stop-shop for live chat, marketing automation, website analytics and CRM

4.7 (20 reviews)

Lead Management CRM Marketing Automation

GoSquared is a suite of integrated products to help you grow your business. From understanding the effectiveness of your digital marketing, to converting new users, to engaging with customers personally at scale, GoSquared helps you get closer to customers at every stage of their journey.

28. Drivly Concierge

Buy cars from the wholesale market, save thousands.

4.7 (10 reviews)

Task Management

Full service concierge car buying experience leveraging Drivly's commerce platform – delivered right to your driveway.

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28 Best Alternatives to Drift in November 2024

Alternatives & Competitors to Drift

List of Alternatives to Drift

1. Shift

Sharon Jones

Shift: Transforming a Complex Array of Windows into One

2. Freshchat

Edward G

Freshchat's Team Inbox: Streamlining Collaboration and Efficiency

3. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

4. Birdeye

Elijah Brown

Experiencing Premium Service with Birdeye: A Worthwhile Investment

5. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

6. Tidio

Sable G

Enhancing Sales Strategies with Tidio's Visitor Tracking Feature

7. Landbot

Abigail Johnson

Landbot: A Top-Notch Product with Exceptional Customer Support

8. Podium

Blaise

Engaging Blend of Communication and Review Service

9. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

10. LiveAgent

Samuel F

Live Agent has been outstanding.

11. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

12. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

13. tawk.to

John Davis

Perfect for Managing Queries

14. Collect.chat

Charlotte S

Streamlined Workflow: Software Integration with Slack and Mailchimp

15. Joonbot

Amber Garcia

Incredible Value for Money: Joonbot's Investment Pays Off!

16. Voiceflow

17. Comm100 live chat

Jessica M

Ensuring Data Security: A Review of Software's Robust Security Measures

18. Quiq messaging

Arthur Miller

Exceptional Customer Support: Quiq Messaging Goes Above and Beyond

19. User com

Virginia J

Highly Effective Training Resources for Software Proficiency

20. JivoChat

Andrew B

Exceptional Trading Experience with Century BTC Option and Jivochat

21. Crisp

Brian Davis

Commitment to Excellence: Crisp Team's Continuous Updates and Improvements

22. Zoho SalesIQ

Paul E

Effortless Time-Saving Automation with Zoho SalesIQ

23. Chatfuel

Philip J

Enhanced Performance and Affordable Pricing: A Review of a Chatbot with Learning Capabilities

24. Chatbase

25. Chaport

Hollis G

Streamlining Internal Processes: Chaport's File Sharing for HR Managers

26. Helpshift

Georgina

Helpshift: Enhancing Customer Support and Informing Business Decisions

27. GoSquared

Kayla N

GoSquared: Excellent Value for Money with Impressive Features