What is Wingmate?
Pros from reviewers
-
Instant address recognition: This feature simplifies the process of adding leads and offers immediate information about an account, improving efficiency
-
User-friendly interface: The software is easy to navigate and use, even for those who are not very tech-savvy, making it accessible to a wide range of users
-
Empowers frontline workers: Wingmate not only serves as a tool for salespeople, but also enables frontline workers to act as salespeople, giving them a voice and a tool they can utilize in their daily tasks
-
Enhanced communication: Wingmate facilitates better connection and communication between frontline colleagues and sales teams, allowing for the easy exchange of leads and information
-
Excellent customer service: The Wingmate team is responsive and helpful, ready to assist with any issues and open to suggestions for improvement, ensuring a positive user experience.
Cons from reviewers
-
Frequent 422 error message: This error can disrupt the user experience and cause frustration, especially if it occurs regularly
-
Difficulty for older users: Some older users may find the software daunting, which could limit their engagement and potential contributions
-
Inability to revert the status of a lead back to its original status: This limitation can be inconvenient for users who need to adjust the status of a lead for various reasons
-
Lack of integration with certain software: Wingmate does not integrate with Jonas ERP software and can be redundant with Pipedrive CRM, which can lead to inefficiencies in the workflow
-
Slow photo uploading: Users have reported that uploading photos can be slow, which can delay the process of adding visual information to leads.
Main features
Starting Price
Free Plan
Integration with existing CRM systems
Real-time lead capture
User-friendly interface
Robust reporting tools
GPS tracking
Starting Price
N/A
Free Plan
No
Integration with existing CRM systems
Real-time lead capture
User-friendly interface
Robust reporting tools
GPS tracking
How Wingmate compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Wingmate best for according to our reviewers?
Field Repair Workers: Wingmate is useful for field repair workers, aiding in quote turnaround and tracking necessary repairs. It encourages field workers to share repair information and allows the office to generate quotes quickly
Customer Service Representatives: The software is also suitable for customer service representatives, allowing them to collect and input information easily. However, the quality of contacts depends on the information collected by the CSR, suggesting the need for better training
Team Managers: Wingmate is beneficial for team managers, as it improves communication between departments and team members. It is user-friendly on both mobile and desktop, and the support from the Wingmate team is fast and efficient.
Frontline Workers: The software is also beneficial for frontline workers, such as drivers. It gives them a voice and allows them to act as salespeople, providing them with a tool they can use in their daily tasks. It serves as a bridge between the frontline and the sales team
Sales Professionals: Wingmate is a valuable tool for sales professionals, providing them with new leads and facilitating communication with frontline colleagues. The software is user-friendly and offers quick feedback, making it easy to review and manage leads
Wingmate Reviews
4.6
Wingmate rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.3
Likelihood to recommend
4.3
Features
18 Wingmate Reviews
-
Sarah C
Exceptional Customer Support: Wingmate Team Resolves Issues Promptly
The customer support provided by the Wingmate team has been exceptional - they are always ready to assist and resolve any issues promptly.
August 5, 2024
-
Maria Jones
Enhanced Team Communication with Wingmate: Simplifying and Streamlining Workflow
The simplicity and effectiveness of Wingmate have greatly improved our team's communication, making our workflow much smoother
July 28, 2024
-
Kelly Davis
Efficient Fleet Management with Wingmate's Vehicle Tracking
As a fleet manager, I have found the vehicle tracking feature of Wingmate to be extremely useful in managing our fleet operations efficiently
July 21, 2024
-
Adam B
Diving into Wingmate: A User's Perspective
I believe that the quality of contacts in Wingmate depends on the information collected by the CSR and they should receive better training. I find it easy to input information and navigate between leads. The graphics are simple, but I feel the entry fields options are limited. The vendor responded to my review in October 2019, stating that multiple entry fields are available and suggested that my manager should contact them to discuss this.
July 16, 2024
-
Jerry F
Game-Changing Lead Generation: Wingmate's Impact on Sales Team Efficiency
The lead generation feature of Wingmate has been a game-changer for our sales team, helping us to identify potential customers more effectively
July 9, 2024
-
Dennis M
Wingmate Boosts Field Service Productivity with Real-Time Data Capture
As a field service provider, Wingmate has significantly improved my team's productivity by allowing us to capture real-time data and share it instantly
June 29, 2024
-
Johnny G
Invaluable Insights: Wingmate's Exceptional Reporting Feature
The reporting feature in Wingmate is excellent - it provides comprehensive insights that help us make informed business decisions
June 22, 2024
-
Louis Rodriguez
Engaging Software for Effective Lead Capture
I liked the combination of GPS location and on-site photos in Wingmate for clearly defining the type of lead for salespeople. However, I struggled to link leads to contact information as the sales process progressed. The vendor suggested adding custom fields to make finding contact information for each lead easier and asked my management team to get in touch with them to discuss this.
June 18, 2024
-
Stephen B
Exploring Wingmate: User-Friendly and Efficient
I find Wingmate to be user-friendly and efficient, accessible to anyone and operating quickly. However, I've noticed that photo uploading can be slow. The vendor suggested checking my connection if I encounter issues with uploading pictures and offered their assistance anytime.
June 10, 2024
-
Clive G
Bridging the Gap Where Other Software Falters
I find Wingmate beneficial for field repair, quote turnaround, and tracking necessary repairs. It encourages field workers to share repair information and allows the office to generate quotes quickly. However, it doesn't integrate with Jonas ERP software and can be redundant with our Pipedrive CRM, so it's not always used throughout a process. I wish it could be our sole CRM software, but it doesn't match up to Pipedrive or Salesforce.
June 4, 2024
