What is User com?
Pros from reviewers
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Ease of use: User.com is quite easy to use, saving time for other tasks and simplifying daily tasks significantly
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Comprehensive solution: User.com provides everything needed in one place, allowing teams to be more organized and user-oriented, focusing energy and resources on customers instead of juggling between different tools and searching for data
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GDPR compliant and affordable: User.com is safe, GDPR compliant, affordable, and easy to learn and use, making it a highly recommended tool for sales, marketing, or customer success teams
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Marketing automation and email marketing: User.com's marketing automation and email marketing features are outstanding, with the software being user-friendly and customer service always available for assistance
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All-in-one tool: User.com is an all-in-one tool excellent for collecting all data about each website visitor, helping automate segmentation and personalize communication, and providing quick and automated support on websites.
Cons from reviewers
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Lack of certain features: Users have reported that User.com lacks certain features that would enhance its usability, such as the ability to search previous chats by keywords, integration of Grammarly for real-time typing error prevention, and the ability to copy and paste automation blocks. This can limit the tool's effectiveness and efficiency.
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Poor user experience: Despite its numerous features, User.com has been criticized for its poor user experience. Users have reported difficulty in navigating the platform and locating specific features, even with prior experience in similar tools. This can lead to inefficiencies and frustration among teams
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Limited functionality: While User.com offers a wide range of features, users have reported that these are often basic or limited in their scope. This can force teams to devise workarounds, adding unnecessary complexity and time to processes
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Hidden costs: Some users have reported hidden costs associated with using User.com, such as charges for attaching files in chats or letters. These costs are not clearly disclosed on the pricing page, leading to unexpected expenses
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Steep learning curve: User.com has been described as challenging to learn, particularly for teams without prior experience in similar tools. This can lead to a significant investment of time and resources in training and onboarding
Main features
Starting Price
Free Plan
Personalized Messaging
User Behavior Analysis
Multichannel Marketing Campaign Management
Integration with Third Parties
Marketing and Sales Automation
Starting Price
N/A
Free Plan
No
Personalized Messaging
User Behavior Analysis
Multichannel Marketing Campaign Management
Integration with Third Parties
Marketing and Sales Automation
How User com compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is User com best for according to our reviewers?
Startups: This software is particularly useful for startups, especially those with marketing teams. It allows them to achieve more without depending on the IT team, enhancing their marketing skills
Large Teams: User.com can be a beneficial tool for large teams, providing a wide range of features and capabilities. However, it may require a significant amount of time and resources for integration and learning
Dissatisfied Customers: Some users have reported dissatisfaction with User.com due to hidden charges, complicated processes, and poor user experience. These users may need to consider their specific needs and whether User.com is the best fit for them.
Customer Success Teams: This software is ideal for customer success teams as it provides all necessary tools in one place, making it easier to organize and manage customer interactions. It is also GDPR compliant, ensuring safe and secure data handling
Sales and Marketing Teams: User.com is highly recommended for sales and marketing teams due to its easy-to-use interface and comprehensive features that simplify daily tasks, allowing teams to focus more on customer-oriented tasks
User com Reviews
4.5
User com rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.4
Likelihood to recommend
4.5
Features
23 User com Reviews
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Zachary
Commendable Cost-Effectiveness: Great Value for the Price
Lastly, the cost-effectiveness of this software is commendable, it provides great value for its price.
April 23, 2024
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David R
Efficiently Executes Intended Functions
This software provides numerous functions that typically require multiple tools, and it executes them excellently. The most valuable feature is that everything is interconnected and managed as a single system. The value is outstanding, particularly when you consider the usual cost of separate tools like chat, email marketing automation, popups, and user help systems. It mirrors many features of Intercom and does it well. I also appreciate the support, which is prompt, at least in the European time zone. There were a few bugs in the older version that occasionally frustrated me, and the user filtering sometimes didn't function. However, all these issues were fixed in the new version, which also introduced some fantastic new features.
April 15, 2024
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John G
Proactive Support Team at User.com
The User.com software is packed with features and has excellent automation potential, backed by a fantastic support team. I was particularly impressed when their customer success officer spotted a technical error in my automation setup, informed me about it, and fixed the issue before it could disrupt my email campaign. However, setting up User.com's automation can be a bit tricky as it requires planning the entire flow in advance. It's not as intuitive as Intercom, but it can automate more processes for your team and provide deeper insights into your relationships with your customers and users. I switched to User.com from Intercom because, while Intercom's startup offer is great value for money, the price after one year is too steep. I find that User.com offers the same, if not more, value for a more reasonable price. I really appreciate the vendor's responsiveness and their willingness to collaborate on a case study. It's been wonderful hearing their thoughts and feedback on how I'm able to use the platform to save so much time.
April 15, 2024
