What is User com?
Pros from reviewers
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Ease of use: User.com is quite easy to use, saving time for other tasks and simplifying daily tasks significantly
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Comprehensive solution: User.com provides everything needed in one place, allowing teams to be more organized and user-oriented, focusing energy and resources on customers instead of juggling between different tools and searching for data
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GDPR compliant and affordable: User.com is safe, GDPR compliant, affordable, and easy to learn and use, making it a highly recommended tool for sales, marketing, or customer success teams
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Marketing automation and email marketing: User.com's marketing automation and email marketing features are outstanding, with the software being user-friendly and customer service always available for assistance
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All-in-one tool: User.com is an all-in-one tool excellent for collecting all data about each website visitor, helping automate segmentation and personalize communication, and providing quick and automated support on websites.
Cons from reviewers
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Lack of certain features: Users have reported that User.com lacks certain features that would enhance its usability, such as the ability to search previous chats by keywords, integration of Grammarly for real-time typing error prevention, and the ability to copy and paste automation blocks. This can limit the tool's effectiveness and efficiency.
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Poor user experience: Despite its numerous features, User.com has been criticized for its poor user experience. Users have reported difficulty in navigating the platform and locating specific features, even with prior experience in similar tools. This can lead to inefficiencies and frustration among teams
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Limited functionality: While User.com offers a wide range of features, users have reported that these are often basic or limited in their scope. This can force teams to devise workarounds, adding unnecessary complexity and time to processes
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Hidden costs: Some users have reported hidden costs associated with using User.com, such as charges for attaching files in chats or letters. These costs are not clearly disclosed on the pricing page, leading to unexpected expenses
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Steep learning curve: User.com has been described as challenging to learn, particularly for teams without prior experience in similar tools. This can lead to a significant investment of time and resources in training and onboarding
Main features
Starting Price
Free Plan
Personalized Messaging
User Behavior Analysis
Multichannel Marketing Campaign Management
Integration with Third Parties
Marketing and Sales Automation
Starting Price
N/A
Free Plan
No
Personalized Messaging
User Behavior Analysis
Multichannel Marketing Campaign Management
Integration with Third Parties
Marketing and Sales Automation
How User com compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is User com best for according to our reviewers?
Startups: This software is particularly useful for startups, especially those with marketing teams. It allows them to achieve more without depending on the IT team, enhancing their marketing skills
Large Teams: User.com can be a beneficial tool for large teams, providing a wide range of features and capabilities. However, it may require a significant amount of time and resources for integration and learning
Dissatisfied Customers: Some users have reported dissatisfaction with User.com due to hidden charges, complicated processes, and poor user experience. These users may need to consider their specific needs and whether User.com is the best fit for them.
Customer Success Teams: This software is ideal for customer success teams as it provides all necessary tools in one place, making it easier to organize and manage customer interactions. It is also GDPR compliant, ensuring safe and secure data handling
Sales and Marketing Teams: User.com is highly recommended for sales and marketing teams due to its easy-to-use interface and comprehensive features that simplify daily tasks, allowing teams to focus more on customer-oriented tasks
User com Reviews
4.5
User com rating
4.5
Ease of use
5.0
Customer service
4.6
Value for money
4.4
Likelihood to recommend
4.5
Features
23 User com Reviews
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Marilyn
Revolutionize Your Website with Live Chat and Automation Tools
Firstly, I enjoyed using their live chats. Later, I had to make automations like pop-ups, which initially wasn't straightforward. However, with their help and guidance, I was soon able to create any automation I needed. I really wish there was a part in the tool where I could gather product feedback from users.
June 29, 2024
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Sara C
Keeping Pace with Technology: com.se's Regular Updates Ensure Software Stays Current
The regular updates provided by com.se ensure that the software remains up-to-date with the latest technological advancements
June 24, 2024
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Logan G
Boost Your Marketing Effectiveness with User.com, No IT Team Required
As a person who knows the basics of Google Tag Manager, I consider User.com a very flexible tool that enhances my marketing skills. It's especially useful for marketing teams in startups, enabling us to achieve more without depending on the IT team. However, some features could be more adaptable. The vendor responded positively to my review in April 2020.
June 16, 2024
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Alexander
Game-Changing Customization Options in Software
I've found the software's customization options to be a game-changer, allowing me to tailor the platform to my specific needs
June 10, 2024
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Bobby
Superb Software with Outstanding Customer Support
I am extremely satisfied with User.com. Its marketing automation and email marketing features are outstanding. The software is user-friendly and their customer service is always available for assistance. User.com is easy to use and provides a wide range of features. The marketing automation is highly effective with impressive capabilities. The implementation process is simple and the onboarding experience is excellent. However, I think there could be more visually appealing templates for creating emails and pop-ups. I chose User.com because I believe it offers the best price-quality ratio. I switched to User.com because its marketing automation performs better.
June 2, 2024
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Noah Miller
Why We Decided to Part Ways with User.com
I have been using User.com as a comprehensive solution for my 100-person team for the past 5 months. We put a lot of time and resources into integrating it with our processes and tools. However, we had to discontinue its use due to several reasons. First, the user experience is terrible. It's hard to navigate or locate anything, even for our experienced support staff. We've previously used Intercom and Zendesk, so we have a basis for comparison. Second, it overcomplicates simple processes, causing us to spend more time resolving them instead of focusing on customer support. Third, while it offers many features, they are all basic or limited, forcing us to devise workarounds. Fourth, there are hidden charges for attaching files in letters/chats, which is not disclosed on their pricing page. This could potentially cost us an additional $1,000 per year on top of the $4,000 annual fee, which keeps increasing every month. Lastly, they are.
May 25, 2024
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Nicholas A
Streamlined Software Boosts Productivity
The software's ability to streamline my daily tasks has significantly increased my productivity
May 20, 2024
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Quintana D
Seamless Integration: Impressive Software Connectivity
The software's integration capabilities are impressive, it seamlessly connects with other platforms I use in my workflow
May 11, 2024
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Joan Rodriguez
Robust Software Features for Market Research
I particularly appreciate the software's robust features, such as its data analysis capabilities, which have been instrumental in my market research
May 7, 2024
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Dennis Miller
Affirming User-com's Positive Review
I believe there may be a misunderstanding. The review provided is already positive, praising user-com for their legitimacy and helpfulness during the installation process. There's no need for any changes to make it positive.
April 30, 2024
