What is Ontraport?
Pros from reviewers
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Smart customer segmentation and complete CRM: Ontraport provides a comprehensive CRM that allows for intelligent segmentation of customers, making it easier to track events and troubleshoot errors
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Versatile and powerful software: The software is highly adaptable and robust, enabling the creation of systems for every aspect of a business without the need for a developer
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Comprehensive for marketing automations: Ontraport is an excellent tool for advanced users, offering comprehensive solutions for marketing automations and sophisticated marketing campaigns, including lead generation and sales
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Excellent customer support: Ontraport's customer support is highly responsive and always willing to go the extra mile to assist users, even providing video lessons and step-by-step instructions
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Versatility for small businesses: Ontraport is particularly valuable for small businesses that are uncertain of their requirements, offering a wide range of solutions and the ability to manage permissions for WordPress pages.
Cons from reviewers
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Poor integration with other platforms: Ontraport does not integrate well with many other platforms and its tracking and dashboard features aren't as good as some competitors
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Overwhelming and confusing interface: Despite its extensive capabilities and flexibility, Ontraport can sometimes feel overwhelming and confusing, resulting in a cluttered account
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Complex user interface: The user interface, especially in terms of metrics and reports, is quite complex and requires numerous filters to find what is needed
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Persistent technical issues: Despite excellent customer support, some users have reported persistent technical issues, particularly with the automation feature not functioning properly
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High cost and time-consuming: Some users find Ontraport to be costly for what it provides and not very user-friendly, with it being extremely time-consuming to launch even the first campaign.
Main features
Starting Price
Free Plan
Comprehensive Business Automation
eCommerce Tools
Robust Reporting Features
CRM System
Marketing Automation
Starting Price
N/A
Free Plan
No
Comprehensive Business Automation
eCommerce Tools
Robust Reporting Features
CRM System
Marketing Automation
How Ontraport compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Ontraport best for according to our reviewers?
Solo Entrepreneurs: These users may find Ontraport challenging due to the significant learning curve. However, with the help of Ontraport's responsive customer support and educational resources, they can learn to navigate the system effectively
Tech-Savvy Users: These users have the technical skills and patience for troubleshooting. They can leverage Ontraport's potential as a 'full stack' tool, enabling the creation of marketing web pages and forms that directly link to the CRM, email, and marketing automation tools
Advanced Users: These are users who have a deep understanding of marketing automation and sophisticated marketing campaigns. They can fully utilize Ontraport's comprehensive features, including lead generation and sales, even one-click upsells
Small Businesses: Ontraport is versatile and can adapt to the needs of small businesses that are uncertain of their requirements. It offers key business features like marketing automation, a robust CRM system, and excellent email delivery
Customer Support Professionals: These users appreciate Ontraport's exceptional customer support. They find the support team's responsiveness, readiness to assist, and ability to provide clear and immediate solutions extremely helpful.
Ontraport Reviews
4.5
Ontraport rating
4.0
Ease of use
4.5
Customer service
3.8
Value for money
4.0
Likelihood to recommend
4.2
Features
28 Ontraport Reviews
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Dennis A
Promising Concept, Flawed Execution
I value Ontraport for its versatility, particularly for budding small businesses that are uncertain of their requirements. However, I've noticed that while Ontraport offers a lot, it doesn't excel in any particular area. Each solution it provides seems to have a significant downside. The increasing costs, along with the software's failure to fully meet my needs, prompted me to leave Ontraport. For example, while it's handy to manage permissions for WordPress pages, it becomes extremely tedious to revoke access when dealing with a large amount of content. Managing subscriptions can be tricky if a customer has multiple products, and running email campaigns was challenging. If you're a small business that knows precisely what you need and the software to manage it, I would recommend that solution instead. I appreciate the vendor's response and their readiness to learn more about my needs for potential feature updates. I understand their goal to bring essential business functionalities under one roof and I value their receptiveness to feedback.
August 3, 2024
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Joan Miller
Rachel was OUTSTANDING.
Rachel was fantastic! She guided me through every step, patiently answering all my questions. She provided several screencast videos to make sure I understood her instructions and stayed on the chat while I followed the directions. She even double-checked my work and helped me troubleshoot. I'm extremely impressed and grateful!
July 29, 2024
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Kyle W
Highly Adaptable Ontraport
I find Ontraport to be an excellent and ever-improving platform. Its automation features are impressive, enabling me to automate many tasks and triggers within a single campaign. However, it doesn't integrate well with many other platforms and its tracking and dashboard features aren't as good as Keap's. I chose Ontraport because it's cheaper and I switched to it as I couldn't run multiple products. I appreciate the vendor's response that they are consistently adding new integrations.
July 23, 2024
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Vance G
Ontraport's Robust Reporting Impresses User
I've been using Ontraport for several months now and I'm impressed with its robust reporting capabilities. It provides me with insightful data that helps me make informed decisions
July 16, 2024
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Zoe
Experiencing Stellar Customer Service with Ontraport
I had a bit of a hiccup with one of my landing pages on my website, but thanks to Ontraport's stellar customer service, it was quickly resolved! Karin, their representative, was a gem. She patiently walked me through the issue, helping me understand where I was going wrong. I initially thought I had messed up the landing page setup, but Karin clarified that all I needed to do was un-tag the campaign before each test. What a relief! Now, I feel like a pro using Ontraport. I'm so grateful for their support and the newfound proficiency I've gained!
July 9, 2024
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Lawrence
Buggy, Time-Consuming System with Steep Learning Curve
So far, my experience with Ontraport has been disappointing. Despite their excellent customer support, I've been dealing with persistent technical issues. Specifically, the automation feature isn't functioning properly, even after following all instructions and having support verify everything. I've created a landing page with the correct optin form and arranged the campaign email messages, but the campaign doesn't activate when I optin with an email address. Moreover, the page building tool is occasionally clunky and freezes, requiring me to refresh the page before I can proceed with setting up and constructing my landing or sales pages. The process for setting up an automation is also complex, with numerous small steps that can be overwhelming if you're not technically savvy. Additionally, I find Ontraport to be costly for what it provides and not very user-friendly. It's been extremely time-consuming to launch even the first campaign. Two months have passed and I'm still struggling.
June 30, 2024
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Gabriel N
Efficient Customer Database Management with Ontraport's CRM Feature
The CRM feature of Ontraport has been instrumental in managing our customer database. It's easy to segment and target specific groups for more personalized marketing
June 24, 2024
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Joyce Garcia
Exceptional 5-Star Experience with Ontraport's Customer Service
I had an absolutely fantastic experience with Ontraport! Rachel was a gem, she guided me through the entire credit card collections process using loom videos. She even went the extra mile to create some tools as examples for us to use or modify according to our needs. It's not every day you come across such exceptional service! I'm genuinely blown away by the customer service at Ontraport - it's undeniably a 5-star experience!
June 18, 2024
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Betty Davis
Seamless and Easy Transactions: Ontraport's Shopping Cart Boosts Sales
As an e-commerce business owner, the shopping cart feature of Ontraport has made transactions seamless and easy for my customers. It has definitely improved our sales
June 11, 2024
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Juan R
Exceptional Customer Support at Ontraport
The customer support team at Ontraport is top-notch. They are always available to assist and provide solutions whenever I encounter any issues
June 4, 2024
