Mailchimp is a leading email and marketing automation software that aids businesses in reaching and engaging customers. It offers multi-channel marketing tools, including email campaigns, social media management, landing pages creation, and advertising platforms. Mailchimp allows businesses to target audiences effectively, track performance analytics, and enhance their marketing strategies. Its user-friendly interface and robust features make it a preferred choice for businesses aiming to streamline their digital marketing efforts.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Mailchimp?
  • 04How Mailchimp compare to similar software?
  • 05Who is Mailchimp best for according to our reviewers?
  • 06Mailchimp Reviews

What is Mailchimp?

Mailchimp is a leading email marketing and automation platform that aids millions of customers globally in growing their businesses with top-tier marketing technology, exceptional customer support, and inspiring content. It uses data-backed recommendations and AI to help users find and engage customers across multiple channels. Mailchimp also provides practical advice on improving content, target audience, and automation by analyzing data from billions of emails sent worldwide. The platform's features, such as the Customer Journey Builder, have proven to significantly increase orders and revenue for users. Furthermore, Mailchimp offers over 300 software integrations, allowing easy incorporation into any workflow and enabling users to collect more data from various marketing tools like Shopify, Google Analytics, or Instagram.

Pros from reviewers

  • Customizable templates: Mailchimp provides a variety of templates that can be edited and customized for different needs, such as surveys and email campaigns

  • Ease of use: Mailchimp's user-friendly interface and intuitive design make it easy for users to navigate and utilize its features

  • Marketing automation: The software offers robust tools for campaign editing and automation, improving efficiency and productivity in marketing projects

  • Advanced features: The platform offers advanced features like custom metrics and design features, as well as the ability to monitor user activity in emails

  • Cost-effective: Despite some concerns about subscription costs, many users find Mailchimp to be competitively priced and a good value for the features it offers, particularly for larger companies heavily dependent on campaigns and marketing.

Cons from reviewers

  • Subpar customer service: Mailchimp's customer service is often criticized for being less than satisfactory and is only accessible to paying customers, which can be a significant drawback for users needing assistance

  • Incomplete features: Some of Mailchimp's newer features, like forms, seem incomplete and are only suitable for basic tasks, limiting their usefulness for more complex requirements

  • High subscription cost for smaller companies: While Mailchimp offers robust features and tools, its subscription cost may be a concern for smaller companies, especially considering the availability of free products in the market

  • Difficulties with individual contact management: The search and edit functions for individual contacts are not user-friendly, making it challenging to manage contacts within each audience

  • Issues with email templates and contact list management: Users have reported difficulties in modifying email templates to suit their needs, often leading to designing from scratch or making significant changes, and managing the contact list can be cumbersome.

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Main features

Starting Price

$69

/ month

Free Plan

Yes

Connect all your tools

A/B testing

Segment your customers finely

Continuously optimize your strategy

E-commerce integration

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HubSpot and Mailchimp are powerful email marketing tools that attract and engage with your customers. Despite serving similar markets, there are several key differences between the platforms. 


The main point of difference is the scope of their features. HubSpot combines its CRM with sales, marketing, content management, and customer service features. This combination means you don’t have to maintain separate CRM and email marketing systems. HubSpot is an all-in-one tool that streamlines information sharing between your sales and marketing teams. Although you can do more with HubSpot, the necessary trade-off is that it’s more complex to learn. Mailchimp is purely an online marketing platform. It takes a logical, intuitive approach to creating and sending marketing emails, for example, by providing user-friendly drag-and-drop email templates. Although Mailchimp doesn’t have a dedicated CRM feature, it records customer interactions in its audience dashboard.


Another difference is...

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Mailchimp

Email and Marketing Automation

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HubSpot

CRM, marketing automation & customer service software suite

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ActiveCampaign and Mailchimp offer valuable features to automate your email marketing campaigns, elevating them to the next level. However, there are several key differences to consider when deciding which is best for your business. First is the pricing. While Mailchimp may initially appear to be the more affordable option, it pays to drill down into both platforms’ pricing structures for an accurate comparison. 


Although ActiveCampaign doesn’t offer a free version, it includes free trials with each plan. Plus, ActiveCampaigns plans generously include unlimited email sends for up to 250,000 contacts. These distinct pricing approaches mean Mailchimp may be more affordable for smaller email lists, such as for solopreneurs and small businesses. Yet, as these lists grow, the price difference between the platforms shrinks, especially considering ActiveCampaign’s generous email send limits. 


Another key difference is that ActiveCampaign offers a dedicated CRM. Although you need to...

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Mailchimp

Email and Marketing Automation

50% off the Standard plan for 6 months on Mailchimp

Save up to $1,870

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ActiveCampaign

Marketing automation for your growth

90% off any annual plan for the first year on ActiveCampaign

Save up to $1,610

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Moosend and Mailchimp are two well-known email marketing platforms that cater to businesses looking to enhance their marketing efforts. Both platforms offer robust tools for creating, managing, and analyzing email campaigns, but there are key differences that may influence your decision on which one to choose.


The first major difference lies in their pricing models. Moosend is often lauded for its affordability, making it an attractive option for small to medium-sized enterprises (SMEs). Moosend offers a transparent pricing structure with a free plan available for up to 1,000 subscribers, which includes basic features like email campaigns, automation, and reporting. As you scale up, Moosend’s pricing remains competitive, offering a pay-as-you-go option that is ideal for businesses with fluctuating email marketing needs. In contrast, Mailchimp’s pricing can be more complex, especially as you add features or increase your subscriber count. Mailchimp offers a free plan as well, but its...

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Mailchimp

Email and Marketing Automation

50% off the Standard plan for 6 months on Mailchimp

Save up to $1,870

Get Mailchimp deal
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Moosend

Email marketing made easy

75% off monthly plans for 1 year on Moosend

Save up to $215

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Who is Mailchimp best for according to our reviewers?

  • High Volume Email Marketers: For businesses with a high volume of email activity, Mailchimp simplifies the process of setting up campaigns, reporting on them, and syncing this data with other tools. It offers ready-made templates for various types of emails, making it an excellent tool for managing email campaigns.

  • Small Businesses: Mailchimp is suitable for small businesses due to its user-friendly interface and affordable pricing. It provides a range of features that are easy to use and understand, making it ideal for businesses with limited resources or experience in email marketing

  • Marketing Professionals: Mailchimp is an excellent tool for marketing professionals due to its advanced features such as custom metrics, design features, and various templates. It also offers numerous integrations, simplifying the connection of CRM and other tools

  • Large Companies: Larger companies that rely heavily on marketing campaigns can benefit from Mailchimp's robust tools for campaign editing and its marketing automation feature. It allows multiple users to make changes and comments, enhancing collaboration within the team

  • Freelancers: Freelancers can use Mailchimp for their clients' email marketing needs. It's user-friendly, competitively priced, and stays current with market trends. It also offers a broad feature set, including the ability to monitor user activity in emails

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    Mailchimp Reviews

    4.2

    Mailchimp rating

    25 Mailchimp Reviews

    4.2 (25 reviews)
    Leave a review
    • Joan N

      No Monkey Business Here

      I had a positive experience with Mailchimp and I really enjoy their unique aesthetic. I continue to use it for my personal website where SMS is not a factor. It provides good value for money. I particularly appreciated how Mailchimp integrated with Woocommerce, enhancing data collection and enabling automated customer segment recommendations. This was one less concern for me. However, we switched to Klaviyo because we wanted to start SMS marketing and they offered both. I think it would be beneficial if Mailchimp included SMS. I occasionally had difficulties with the editor, but generally, it was cooperative. We initially used Mailchimp, then switched to Campaign Monitor based on a consultant's recommendation. We didn't continue with that consultant and returned to Mailchimp because we preferred the builder and reporting. Additionally, it had our historical emails, which was convenient.

      September 24, 2024

    • Olivia Miller

      Effortless and Dependable Email Solution for Retail

      I use Mailchimp for all of my email marketing campaigns. Due to the high volume of email activity in my business, Mailchimp has been extremely beneficial in scaling and managing my efforts. It simplifies the process of setting up campaigns, reporting on them, and syncing this data with my other tools. I truly believe it's an excellent tool for managing email campaigns. I appreciate its ready-made templates for every conceivable type of email. I use it for transactional emails, newsletters, promotions, events, reminders, and more. Thanks to these templates, I was able to set everything up quickly without needing any design work. It also integrates well with most mainstream software tools. There are occasional bugs, typically on the sign-in page or in reports, but nothing major. I chose Mailchimp because it appeared more professional and advanced than the other options, and its pricing was more suitable for my usage scale.

      September 15, 2024

    • Angela Williams

      Streamlined Workflow: Mailchimp's Integration Capabilities Simplify Work Process

      The integration capabilities of Mailchimp have greatly simplified my work process. Being able to connect it with other platforms like Shopify and WordPress has saved me a lot of time

      September 10, 2024

    • Keith

      Excellent Free Option for Small Businesses

      Overall, I consider Mailchimp to be an excellent product, particularly the free version which meets my small business needs. The primary factor for me was the cost. As a small business owner, I couldn't justify the expense of Constant Contact, and Mailchimp provided enough features for me to handle. It's relatively easy to use for the minimal amount of email marketing I do. However, I found the email templates somewhat difficult to modify to suit my needs, often leading me to design from scratch or make significant changes. I also found managing the contact list somewhat cumbersome. I switched to Mailchimp because Constant Contact was too costly and I wasn't seeing a return on investment.

      September 3, 2024

    • Ruth Garcia

      Exceptional Customer Support at Mailchimp: Responsive and Helpful

      I've found the customer support at Mailchimp to be top-notch. They've always been responsive and helpful whenever I've encountered issues

      August 24, 2024

    • Heath G

      Mailchimp: A Broad Spectrum of Email Marketing Options

      I selected Mailchimp for my email marketing needs due to its broad feature set and a recommendation from a colleague. I value the ability to monitor user activity in my emails. Despite initial difficulties in understanding the tool, comprehensive training allowed me to fully leverage it. My decision to use Mailchimp was greatly influenced by my colleague's vast experience and advice with the platform.

      August 17, 2024

    • Juan B

      Enhanced Communication: Mailchimp's Segmentation Feature Boosts Personalization and Effectiveness

      The segmentation feature of Mailchimp has been particularly useful in targeting specific groups within my subscriber base, leading to more personalized and effective communication

      August 11, 2024

    • Richard F

      Exploring Mailchimp: A Unique, Hands-On Approach to Email Marketing

      I had a truly enlightening experience with Mailchimp. I was curious to see how their marketing/SMS platform could integrate with our workflows, so I scheduled an onboarding call. To my surprise, they had a unique approach where they allowed me to explore the features on my own, rather than spoon-feeding me with a demonstration. This gave me a chance to understand the platform's potential use in my business in a more hands-on way. The platform's user interface is distinctively different compared to many alternatives, which I found refreshing. It's not your typical email software, it's more than that. It's like a breath of fresh air in a market saturated with similar products. If you're looking for something different, Mailchimp is definitely worth a try. If your goal is to increase customer interactions, Mailchimp offers a unique approach that could be worth exploring, even if it comes at a slightly higher price. It's an investment that could potentially pay off in the long run. I must commend the staff member I spoke with. She was pleasant and capable, and I appreciated the fact that the company trusted her to let me explore the platform on my own. It's a testament to their confidence in their product and their respect for their customers' intelligence.

      August 5, 2024

    • Donna G

      Unbeatable Tool for Managing Our Email Campaigns

      I really appreciate using Mailchimp for our email campaigns. Its interface is intuitive and user-friendly, making it easy to use right from the beginning. It also provides advanced features such as custom metrics and design features. Its performance is commendable and it has excellent uptime. I would certainly recommend it to anyone starting with email marketing. It's simple to start using, with all the KPIs already set up. All that's needed is to upload a contact list, select and edit a template, and schedule it to send. It also offers numerous integrations, simplifying the connection of your CRM and other tools. However, some of its newer features, like forms, seem incomplete and are only suitable for basic tasks. I chose Mailchimp because it appeared more developed than other options, with a lead in design and advanced features. The pricing was also comparable, making it the obvious choice for us.

      July 28, 2024

    • Janice Rodriguez

      Mailchimp: A Marketer's Analytics Ally

      As a marketing professional, Mailchimp has been invaluable in helping me track and analyze the performance of my campaigns. Its comprehensive analytics tools provide insightful data that drives my decision-making process

      July 22, 2024

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