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Comm100 live chat Reviews

4.6 (20 reviews)

Comm100 Live Chat is a customer service software that facilitates real-time engagement between businesses and customers. It offers features such as automated responses, visitor tracking, customization, and reporting. The platform aims to enhance customer satisfaction and conversion rates by providing instant support. It can be integrated with other business systems for smooth customer service management. Comm100 Live Chat is designed to improve business-customer interactions and streamline service delivery.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Comm100 live chat?
  • 04How Comm100 live chat compare to similar software?
  • 05Who is Comm100 live chat best for according to our reviewers?
  • 06Comm100 live chat Reviews

What is Comm100 live chat?

Comm100 Live Chat is a customer communication software that offers real-time chat services to businesses. It enables organizations to interact with their customers instantly, thereby improving customer satisfaction. The software features customizable chat windows, pre-chat surveys, real-time visitor monitoring, automated chat invitations, intelligent routing, and comprehensive reports. It is mobile-friendly and integrates with popular CRM systems, social media platforms, and other applications. Comm100 Live Chat also ensures data safety through robust security measures. It is an effective tool for businesses aiming to enhance their customer service and increase sales through proactive engagement. Special promotions are currently available for this software.

Pros from reviewers

  • Efficient and well-designed functions: The software offers unique, well-designed functions that enhance work efficiency, including the ability to categorize incoming communications and transfer chats to different operators

  • Customizable features for improved customer experience: The software offers customizable automatic invites, modern responsive design, knowledgebase, and canned messages, which enhance the customer experience

  • Robust reporting mechanism: Comm100 Live Chat features a robust reporting mechanism that allows users to generate comprehensive reports with just a click

  • Reliable and seamless operation: Comm100 Live Chat operates seamlessly and reliably, with minimal downtime, making it a dependable tool for managing both sales and customer service.

  • User-friendly and easy to navigate: Comm100 Live Chat is designed with a user-friendly interface that makes it easy to navigate and use, even for those with minimal technical skills

Cons from reviewers

  • Limited reporting capabilities: While the software offers a robust reporting mechanism, it lacks detailed reporting. For instance, it only allows reporting on chat volume over time with half-hour distribution, which may not provide the level of detail some users require

  • Basic chat solution: Some users consider Comm100 Live Chat to be a basic chat solution that lacks many standard features found in most customer service tools. This includes limited reporting capabilities and a non-customizable dashboard that only provides basic information

  • Software freezing issues: Some users have reported that the software freezes if a chat is left idle for 10 minutes, making it difficult for operators to manage

  • Limited customization options: Despite being user-friendly and visually appealing, Comm100 Live Chat lacks customization options, particularly in terms of appearance. This limits the ability to tailor the software to specific business needs or personal preferences

  • Costly for multiple operators: The software can become expensive when many operators need to work at the same time, as each operator requires a purchased slot.

Main features

Starting Price

N/A

Free Plan

No

Real-time chat functionality

Mobile compatibility

Intelligent routing and automated chat invitations

Customizable chat windows and pre-chat surveys

Who is Comm100 live chat best for according to our reviewers?

  • Customer Support Teams: These teams can benefit from Comm100 Live Chat's user-friendly interface and robust reporting mechanism. The software allows for easy categorization and transfer of incoming communications to the appropriate department

  • Virtual Companies: Companies with employees spread across different locations can use Comm100 Live Chat as a centralized platform for managing customer communications. The software provides all necessary information about each chat request before response, enabling effective customer interaction

  • Sales and Customer Service Departments: These departments can use the software as a chat channel to interact with customers. The software allows customers to rate chat sessions and automatically receive a transcript if requested. The admin panel enables various options and oversight of operators' work

  • Long-standing Users: Users who have been with Comm100 Live Chat for a long time can benefit from the software's robust 24/7 connection, handy dictionary and auto-correct feature, and detailed statistics and reports. The software operates both as a desktop program and online in any browser.

  • E-commerce Businesses: Small business owners running e-commerce websites can use this software to personally interact with customers, answer their queries, and increase sales. The software's ability to support multiple operators allows for business management from anywhere

    • Comm100 live chat Reviews

    4.6

    Comm100 live chat rating

    4.5

    Ease of use

    4.5

    Customer service

    4.4

    Value for money

    4.6

    Likelihood to recommend

    4.5

    Features

    20 Comm100 live chat Reviews

    4.6 (20 reviews)
    Leave a review

    • Edward M

      Comm1: Our Key to Seamless Customer Interaction

      I have been using Comm100 since its inception and it has always been a vital tool in connecting us with our customers. Despite being a virtual company with employees all over the country, Comm100 provides a centralized platform that allows us to manage all customer communications effectively. We evaluated all other options before choosing Comm100, and it was the only one that perfectly fit our workflow. We depend on it daily and it never lets us down. Even though we have integrated a full suite of web tools from another company to run our business, we are sticking with Comm100 for customer interaction. It provides all the necessary information about each chat request before we respond, which is invaluable. When we engage in a chat, we are fully equipped to meet the customer's needs. We have tried other chat programs, but they just don't compare. Comm100, whether by design or luck, is perfect for our Customer Support and Sales. With its web, mobile and Windows app, we have full control over our customer.

      June 11, 2024

    • Jessamine G

      Revolutionizing Customer Support: The Power of Our Mobile App

      The mobile app has been a game changer, enabling us to provide support to our customers anytime, anywhere

      June 2, 2024

    • Robert W

      Customization Options in Comm100 Live Chat

      I appreciate the customization options offered by Comm100 Live Chat, allowing us to tailor the chat window to match our brand identity

      May 26, 2024

    • Albert Johnson

      Overpriced for Such a Basic Chat Solution

      I consider Comm100 Live Chat to be a basic chat solution that could be replaced by cheaper alternatives. It's not a machine learning chatbot and it lacks many standard features found in most customer service tools. I'm dissatisfied with its limited reporting capabilities, which don't allow me to manipulate my own data. The dashboard isn't customizable and only provides basic information. I didn't choose Comm100 Live Chat and it wouldn't be my top choice for such solutions.

      May 20, 2024

    • Althea M

      Comm100 Live Chat's Offline Message Function: A Game-Changer for Lead Capture

      Comm100 Live Chat's offline message function has proven invaluable in capturing leads even when our team is not available

      May 12, 2024

    • Roy J

      Intuitive User Interface for Real-Time Customer Interaction

      The user interface is intuitive and easy to navigate, making it a breeze to interact with our customers in real time

      May 4, 2024

    • Stephen Davis

      Enhanced Communication Made Easy

      I find Comm100 Live Chat to be very user-friendly and easy to navigate. I was able to set it up and use it within minutes with minimal settings. The reporting mechanism is robust, allowing me to generate a complete report with just a click. I particularly like its ability to categorize incoming communications to the appropriate department, enabling us to transfer chats to different operators. The Ban list feature is also appreciated, as it allows us to ban fake or annoying customers. However, I wish the reporting could be more detailed. For example, I recently wanted to report on chat volume over time, but could only do so with half-hour distribution. I chose Comm100 Live Chat after a three-month trial, but had to stop using it because the software kept freezing, making it difficult for our operators to manage. If a chat is left idle for 10 minutes, it will freeze. I switched to Comm100 Live Chat from BoldChat due to reporting issues. BoldChat was robust but complicated.

      April 30, 2024

    • Cheryl Smith

      Comm100 Live Chat: Seamless Integration Success

      I've been using Comm100 Live Chat for a few months now and I'm thoroughly impressed with its seamless integration into our website

      April 21, 2024

    • Charles Smith

      Adapting to Change: My Journey with Comm1 Live Chat

      As a long-standing member of Comm1 Live Chat, I was fortunate enough to receive a lifetime freemium account. Recently, due to market changes, their customer service informed me that this is no longer possible. While it's a bit of a bummer, I understand that businesses need to adapt to the ever-changing economic landscape. Unfortunately, a serious illness has prevented me from using their services as regularly as I would like. However, this has not diminished the value I see in their platform. It's a testament to their adaptability and resilience in the face of market changes. I even had the pleasure of referring a charity to them years ago. While it seems they've had to adjust their business model, I take pride in knowing that I've contributed to their growth in some way. Even though the changes have been a bit disappointing, I find solace in sharing my journey with Comm1 Live Chat. It's been a rollercoaster ride, but one that I've learned a lot from. I'm excited to see how they continue to evolve and adapt in the future.

      April 16, 2024

    • Carl S

      Streamlined Customer Support: Boosting Response Time with Canned Responses

      The canned responses feature has greatly enhanced our response time, allowing us to provide quick and consistent answers to common questions

      April 14, 2024

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