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19 Best Alternatives to Tidio in December 2024

Alternatives & Competitors to Tidio

1
Intercom

1 year free on the Advanced plan
2
Zendesk

6 months free
3
Freshchat

90% off the Pro plan for 1 year
4
Drift
5
Crisp
6
LiveChat

$150 credits (Team, Business and Enterprise Plans)
7
Freshdesk

90% off the Pro plan for 1 year
8
LiveAgent

$120 credits on any plan
9
Hubspot Service Hub

30% off Service Hub Professional and Enterprise plans for 1 year
10
Help Scout

6 months free on the Plus plan
11
Gorgias

2nd and 3rd month's subcription free
12
tawk.to

15% off on all paid add-ons
13
Joonbot

3 months free on all monthly plans
14
Smartsupp
15
HelpCrunch
16
JivoChat
17
Chatfuel
18
Froged
19
Chaport

Here are competitors or alternatives to Tidio and other similar Customer Support software. You need to consider some important factors when choosing a tool like Tidio for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Tidio that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Tidio. Discover sofware like Intercom, Zendesk, Freshchat or Drift.

List of Alternatives to Tidio

From Customer Support tools, we have selected the best alternatives to Tidio based on reviews for each solution and similarities with Tidio. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1270 members

Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

2. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1267 members

AI Customer Support Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

Why is Zendesk a good alternative to Tidio?

As an entrepreneur, I find Tidio to be a great alternative to Zendesk for several reasons. Firstly, Tidio offers a more intuitive and user-friendly interface. It's easy to set up and manage, making it suitable for small businesses with limited IT resources. Unlike Zendesk, Tidio offers a free tier, which is a significant advantage for startups and small businesses on a tight budget. Also, Tidio integrates flawlessly with various platforms including WordPress, Shopify, and Wix, making it versatile for different business needs.

Moreover, Tidio provides real-time customer support with its live chat feature. This ensures quick resolution of customer queries, improving overall customer satisfaction. The chatbot feature in Tidio can also handle simple customer inquiries automatically, freeing up time for the support team to focus on more complex issues. Overall, Tidio offers a cost-effective, user-friendly, and efficient solution for customer service needs.

What are the differences between Zendesk and Tidio?

I have used both Tidio and Zendesk, and they each have unique features that set them apart. Tidio is primarily a live chat software that helps businesses engage their customers in real-time. It's user-friendly, has a visually appealing interface, and offers chatbots with automation functionalities which can handle customer interactions even when you are offline. It's more suitable for small to medium-sized businesses.

On the other hand, Zendesk is a comprehensive customer service solution offering multi-channel support including email, phone, chat, and social media. It comes with robust features like ticketing system, knowledge base, and community forums, making it ideal for larger organizations with complex customer support needs. However, it might be overkill for smaller businesses or those just needing a simple live chat tool. Also, compared to Tidio, Zendesk can be more challenging to set up and use due to its extensive features.

3. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)

1 deal available | Redeemed by 212 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Tidio

Tidio has better positive reviews than Freshchat: 96 vs 79

Tidio is better at customer support than Freshchat: 4.7 vs 4.2

Tidio is better at ease to use than Freshchat: 4.7 vs 4.5

Tidio is better at value for money than Freshchat: 4.6 vs 4.0

Freshchat has more options than Tidio: 79 vs 64

Why is Freshchat a good alternative to Tidio?

I believe Tidio is a great alternative to Freshchat for several reasons. First, Tidio offers a more user-friendly interface, making it easier for businesses to interact with their customers and manage their queries. It also provides a free version that is feature-packed, making it an affordable alternative for startups and small businesses with tight budgets. The platform supports multiple languages and integrates seamlessly with numerous other applications, enhancing its functionality and versatility. Tidio’s chatbots are another key feature. They can be programmed to answer customer queries 24/7, ensuring that customer service is not disrupted outside of business hours. Lastly, Tidio provides excellent customer support, which can be crucial when dealing with technical issues or needing help with the platform's features. Overall, these benefits make Tidio a compelling choice over Freshchat.

What are the differences between Freshchat and Tidio?

I have found that Tidio and Freshchat, both popular customer interaction tools, have several key differences. Tidio offers a unique chatbot feature that can be automated to respond to customer queries instantly. This is particularly useful for businesses that want to provide 24/7 customer service. Conversely, Freshchat focuses on targeted messaging and offers robust features like in-app campaigns and event tracking. Both platforms provide live chat options, but Freshchat has more advanced features like co-browsing and session replay which are not available in Tidio.

When it comes to pricing, Tidio offers a free option with limited features, making it a great choice for small businesses or startups. Freshchat doesn't offer a free plan but does have a more comprehensive range of features in its paid plans, which may be more suitable for larger businesses. In terms of user interface, users often find Tidio's interface simpler and more intuitive compared to Freshchat.

4. Drift

Connect, convert, close

4.7 (29 reviews)

Customer Support

Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.

5. Crisp

Experience Clarity with Crisp!

4.4 (29 reviews)

Customer Support

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

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6. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 195 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

7. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 336 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

8. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 126 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

9. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)

1 deal available | Redeemed by 8 members

CRM

30% off Service Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

10. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)

1 deal available | Redeemed by 78 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

11. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)

1 deal available | Redeemed by 59 members

Customer Support Customer Experience AI Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

12. tawk.to

Engage effortlessly

5.0 (4 reviews)

1 deal available | Redeemed by 46 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

13. Joonbot

No-code and intuitive chatbot builder

4.7 (10 reviews)

1 deal available | Redeemed by 75 members

Customer Support No-Code Development

3 months free on all monthly plans

Save up to $297

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

14. Smartsupp

Boost your business with smart live chat

4.0 (28 reviews)

Customer Support

Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.

15. HelpCrunch

All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.

4.6 (29 reviews)

Customer Support Customer Experience Lead Management

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

16. JivoChat

All-in-one business messenger

4.1 (28 reviews)

Customer Support

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

17. Chatfuel

Fueling Conversations, Powering Connections - Chatfuel

4.6 (24 reviews)

Customer Support

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

18. Froged

Customer engagement platform

4.4 (26 reviews)

Customer Experience

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

19. Chaport

Chaport: Streamlining Communication, One Chat at a Time!

4.7 (14 reviews)

Customer Support

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

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19 Best Alternatives to Tidio in December 2024

Alternatives & Competitors to Tidio

List of Alternatives to Tidio

1. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

2. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

3. Freshchat

Edward G

Freshchat's Team Inbox: Streamlining Collaboration and Efficiency

4. Drift

Charlotte S

Top-notch Real-time Customer Interaction Tool

5. Crisp

Brian Davis

Commitment to Excellence: Crisp Team's Continuous Updates and Improvements

6. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

7. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

8. LiveAgent

Samuel F

Live Agent has been outstanding.

9. Hubspot Service Hub

Jose C

Top-Notch Support and Satisfaction: A HubSpot Service Hub Review

10. Help Scout

Jeremy Rodriguez

Enhancing Customer Experience: Help Scout's Customer Satisfaction Ratings Feature

11. Gorgias

Nicholas B

Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!

12. tawk.to

John Davis

Perfect for Managing Queries

13. Joonbot

Amber Garcia

Incredible Value for Money: Joonbot's Investment Pays Off!

14. Smartsupp

Patrick N

Smartsupp: A Journey of Reliable Service and Customer Satisfaction

15. HelpCrunch

Jacob R

Abundant Features at Great Value

16. JivoChat

Andrew B

Exceptional Trading Experience with Century BTC Option and Jivochat

17. Chatfuel

Philip J

Enhanced Performance and Affordable Pricing: A Review of a Chatbot with Learning Capabilities

18. Froged

Holden D

Great App!

19. Chaport

Hollis G

Streamlining Internal Processes: Chaport's File Sharing for HR Managers