What is Namely?
Pros from reviewers
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Effective Workforce Management: Namely has been instrumental in managing the workforce, improving employee retention, and providing valuable insights into the organization. It has features like time cards and clock-in, which have led to optimal results
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Exceptional Customer Service: Namely provides a dedicated team for support, known for their quick responses and problem-solving capabilities. The Help Community is a valuable feature for quick responses, and the company has been proactive with every new law.
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Versatile HR, Payroll, and Benefits Management: Namely is a fantastic platform for HR, Payroll, and benefits management. It aids in the creation of better workplaces that can adapt to small to mid-size businesses and comply with various work regulations
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Comprehensive Reporting and Analytics: Namely's reporting and analytic feature is useful in tracking all work records, providing valuable data for decision-making
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Streamlined Leave Management: The software makes handling time-off requests and sick leave for employees significantly easier, improving overall HR efficiency
Cons from reviewers
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Limited international functionality: The system only recognizes US holidays, which can be inconvenient for international employees
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Poor customer service: Some users have reported poor customer service experiences with Namely, including representatives lacking understanding of the system and payroll practices, and service tickets getting misplaced
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Difficulty tracking certain types of leave: The HRIS system has been reported to not properly track maternity/paternity, jury duty, and bereavement leave, and there's no way to view PTO accrual history
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Payroll system flaws: Some users have reported issues with the payroll system, including the inability to retract partial payments and having to manually print and sort W2s for employees
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Limited integration capabilities: Some users wish that Namely integrated with more software, and have reported issues with syncing employee data to Namely due to API call handling.
Main features
Starting Price
Free Plan
Customization
All-in-one platform
Human resources management
Customer support
Intuitive user interface
Starting Price
N/A
Free Plan
No
Customization
All-in-one platform
Human resources management
Customer support
Intuitive user interface
How Namely compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Namely best for according to our reviewers?
HRIS Users: Namely's HRIS system is easy to manage and understand, and employees like the feed. However, it doesn't properly track maternity/paternity, jury duty, and bereavement leave, and there's no way to view PTO accrual history
Payroll Administrators: Namely's payroll system is user-friendly and intuitive, making it easy for payroll administrators to manage and track payments. However, there are some limitations in retracting partial payments and manually printing and sorting W2s for employees
HR Managers: Namely is a great tool for HR managers as it provides a comprehensive platform for managing workforce, employee engagement, payroll, benefits, and talent management. It also aids in creating better workplaces that can adapt to small to mid-size businesses and comply with various work regulations
Customer Service Representatives: Namely's customer service center offers relevant articles to inquiries and the representatives are typically quick, courteous, and friendly. However, there are some issues with understanding the system and payroll practices, and service tickets often get misplaced
Admin Users: Namely provides plenty of e-learning and helpful YouTube videos for admin users. However, these users require machine walk-throughs for full comprehension.
Namely Reviews
4.4
Namely rating
4.2
Ease of use
4.0
Customer service
4.0
Value for money
4.5
Likelihood to recommend
4.2
Features
29 Namely Reviews
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Patricia Miller
Exploring Namely: A User's Perspective
I think Namely is fantastic, timely, professional, helpful, and friendly. I find the HRIS system easy to manage and understand, and our employees like the feed. The customer service is top-notch - they're very helpful and friendly. I also like the eSig feature. However, I'm not keen on Namely Time as I wish it was simpler to use. I also wish that Namely had integrated background check providers and a built-in ATS system. I chose Namely mainly because of their customer support system, which gives me confidence in using their product. I appreciate their response to my review and their commitment to addressing my concerns.
October 19, 2024
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Jean
Simplified Data Synchronization: Seamless Integration Capabilities
The integration capabilities with other software have made it easy to synchronize data across platforms.
October 12, 2024
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Pamela M
My DIY Sticker Purchase Experience: A Journey of Learning and Optimism
I recently purchased a sticker that arrived in no time at all! It didn't come with instructions, but that just gave me the perfect opportunity to explore some DIY YouTube tutorials. It was a bit of a challenge at first, and I didn't get it right on my first try, but hey, that's all part of the learning process, right? The sticker's design is absolutely stunning, and I was so excited to use it. I did have a bit of a hiccup with it, but I'm confident that the customer service team will be able to help me out. I've read some mixed reviews, but I'm keeping my fingers crossed and staying optimistic. I did try to reach out via the contact number on the site and through email, but haven't heard back yet. I'm sure they're just swamped and will get back to me soon. Can't wait to give it another go once everything is sorted out!
October 5, 2024
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Kyle Martinez
Simplified Time Tracking: Streamlining Employee Hours and Overtime Management
The time tracking feature has simplified our process for tracking employee hours and managing overtime
October 1, 2024
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Alexander Martinez
Enhancing Employee Growth: A Review of Performance Management Feature
I've found the performance management feature to be a valuable tool for tracking employee progress and setting goals
September 23, 2024
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Alan Williams
Responsive and Helpful: A Review of the Customer Support Team
The customer support team has been responsive and helpful whenever I've had questions or needed assistance
September 14, 2024
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Gary Williams
Exploring Namely HRIS: A User's Perspective on Functionality and Learning
I really value Namely's visibility for our staff and its back-end functionality. There's plenty of e-learning available, but our admin users require machine walk-throughs for full comprehension. Namely provides helpful YouTube videos for this. We transitioned from Paychex to Namely due to Paychex's difficult usability and inconsistent customer service. They failed to understand our complex company and our non-profit needs. I appreciate Namely's response to our review and their efforts to enhance our e-learning experience.
September 9, 2024
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Brandon F
Revolutionizing HR: The Mobile App Game Changer
The mobile app is a game changer, allowing me to manage HR tasks on the go
September 3, 2024
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Joyce
Exploring Namely: A User's Perspective
My overall experience with Namely has been largely positive. I value their updated customer service center which offers relevant articles to my inquiries. Their customer service representatives are typically quick, courteous, and friendly. The software is user-friendly for our employees, featuring an intuitive system that makes profiles, performance management, PTO, and onboarding tasks visible. However, I have encountered some issues with the software. We've brought up concerns about illogical system-generated responses in the performance management system, but these have not been addressed. Despite this, I still receive emails asking for my approval even when the review is incomplete. I selected Namely for its flexibility with performance management and ease of use. I appreciate their response to my review and am glad they value my feedback. I'm also satisfied with their new Pod Service Model, designed to enhance client experiences.
August 26, 2024
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Michelle Miller
Comprehensive HR Reporting Features
I appreciate the comprehensive reporting features that allow me to track and analyze key HR metrics
August 17, 2024
