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ADP Workforce Now Reviews
4.0 (29 reviews)

ADP Workforce Now is a comprehensive human resources management software that streamlines HR processes such as payroll, benefits administration, time tracking, and talent management. It offers advanced reporting and analytics, enabling data-driven decisions, efficiency improvement, and compliance assurance. The software features a user-friendly interface, customizable options, and excellent customer support, making it a valuable tool for businesses of all sizes.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is ADP Workforce Now?
  • 04How ADP Workforce Now compare to similar software?
  • 05Who is ADP Workforce Now best for according to our reviewers?
  • 06ADP Workforce Now Reviews

What is ADP Workforce Now?

ADP Workforce Now is a comprehensive human capital management software that simplifies all aspects of workforce management. This cloud-based solution provides an efficient way to manage payroll, time and attendance, benefits, and more. It offers tools for employee onboarding and performance management, and its robust reporting capabilities help businesses make informed decisions. ADP Workforce Now is scalable and customizable, catering to businesses of all sizes and industries. It provides a seamless and cost-effective solution for workforce management needs.

Pros from reviewers

  • User-friendly program: ADP Workforce Now is praised for its easy-to-use features, making it a preferred choice over other software. It provides a user-friendly interface that allows users to navigate the system with ease

  • Impressive look: The aesthetic appeal of ADP Workforce Now is another advantage. Its modern and professional design enhances the user experience

  • Simplified recruitment process: The software streamlines the recruitment process, making it easier and more efficient for businesses to hire new employees

  • Reliable and credible: ADP is renowned for their payroll products, making it a reliable and credible software. This trust in the brand adds to the advantages of using ADP Workforce Now

  • Convenient mobile app: The ADP Workforce Now mobile app allows users to clock in and out, add clockings, manage vacation time, and verify their time card from their phone, providing convenience and flexibility.

Cons from reviewers

  • Slow customer service: Despite being a large business, ADP Workforce Now's customer service has been criticized for being slow and unresponsive, often leading to unresolved issues

  • Difficult navigation: Several users have reported that the software's navigation can be challenging due to too many links and a lack of substance, making it difficult to access necessary information and manage benefit packages

  • Inconsistent functionality: Users have reported issues with the software's functionality, including problems with the GPS tagging on the mobile app, difficulty accessing tax information, and system breakdowns that require multiple appointments to resolve

  • Limited features: Some users have noted that the software could benefit from additional features, such as onboarding functionality and customizable referral options

  • Poor implementation and billing: Some users have experienced issues with incorrect billing, failed implementations, and non-functional modules, leading to dissatisfaction with the overall service.

Main features

Starting Price

N/A

Free Plan

No

Integrated payroll system

Scalability and flexibility

Maximize employee engagement

Benefits administration

Advanced analytics for smarter decision-making

Who is ADP Workforce Now best for according to our reviewers?

  • Small businesses: While some small businesses may find the software complex and challenging to navigate, others may appreciate the wide range of customizable services and integrations that ADP Workforce Now offers

  • Companies undergoing expansion: These companies may find ADP Workforce Now beneficial as it can keep up with their growing needs, providing a user-friendly interface and a simplified recruitment process

  • Payroll managers: Those in charge of payroll may find the software useful due to its renowned payroll products, offering a reliable and credible system for managing payroll

  • Employees with mobile access: The ADP Workforce Now app allows employees to conveniently clock in and out, manage their time cards, and access other features, although some users have reported occasional errors

  • Large organizations: These organizations may find the daily reporting and wide range of services beneficial, although some users have reported challenges with navigation and a lack of substance in the system.

    • ADP Workforce Now Reviews

    4.0

    ADP Workforce Now rating

    4.3

    Ease of use

    4.2

    Customer service

    4.3

    Value for money

    4.1

    Likelihood to recommend

    4.4

    Features

    29 ADP Workforce Now Reviews

    4.0 (29 reviews)
    Leave a review

    • James W

      Embracing Change: My Transition Journey to ADP Workforce Now

      Transitioning to ADP Workforce Now has been an exciting journey! The communication process has been a unique learning experience, and the transfer, though it took a few weeks, was a testament to the thoroughness of the process. I had a lot of questions, and while some took a while to get answered, it was a great opportunity to explore the software's features on my own.There were a few hiccups with the tax calculations initially, but it was a valuable lesson in understanding the complexities of payroll systems. Since September, I've been actively working with ADP to ensure our paystubs comply with Minnesota's 224 pay stub requirements. Just days away from the deadline, I was informed that they couldn't add what I was asking for. This was surprising, but it also highlighted the importance of state-specific requirements in payroll management.Despite the challenges, I would still recommend ADP Workforce Now. It's important to remember that no system is perfect and there will always be room for improvement. What's commendable is that they have recently followed up to rectify the issue. This shows their commitment to customer satisfaction and their willingness to adapt and improve. It's been a rollercoaster ride, but one that's been filled with learning and growth!

      October 22, 2024

    • Lachlan G

      Commendable Customer Service: ADP Workforce Now Resolves Issues Promptly

      The customer service of ADP Workforce Now is commendable, they are always ready to assist and resolve issues promptly

      October 13, 2024

    • Kimberly

      Seamless Integration: ADP Workforce Now's Impressive Capabilities

      The integration capabilities of ADP Workforce Now are impressive, it seamlessly integrates with other software we use in our organization

      October 6, 2024

    • Carolyn

      An International Experience with ADP Workforce Now: A User's Perspective

      I've been using the software, adp-workforce-now, and it's been a satisfactory experience, especially if you're someone who doesn't need much customer service. If you do need assistance, you'll get to interact with their global team, including representatives from the Philippines. It's quite an international experience! If you opt for the premium service, you get access to US-based representatives. However, the global team is always there to assist you. I've noticed a few payroll errors, but it's a great opportunity to see how their team handles problem-solving. My company is quite loyal to this product, and if it were up to me, I'd stick with it for the long haul!

      September 29, 2024

    • Nicholas R

      Exemplary Efficiency and Commitment: My Experience with ADP Workforce Now

      I would give ADP Workforce Now a full five stars if I could! I've experienced nothing but efficiency with this company. They automate everything, making my life so much easier. They took less than eight months to prepare and file necessary Federal and State amended forms for 222, which is impressive considering the complexity of these forms. Even when there were minor errors, they were quick to rectify them. I used their services until 6/3/23 and then transitioned to processing payroll in-house. Despite this, they were proactive and filed zero returns for the third quarter of 223, even though I had already filed the correct returns. I was pleasantly surprised to discover that they had also prepared W-2s for 223, showing their commitment to their clients. Thankfully, they hadn't yet filed these forms, giving me the opportunity to review them. I trust them completely and would recommend anyone to hire ADP. Their service is top-notch!

      September 21, 2024

    • Elizabeth

      Multifaceted Functionality at Your Fingertips

      The adp-workforce-now software manages my timecard, 401k, perks, PTO, and more. I often need to update my password for security purposes.

      September 15, 2024

    • Sean S

      High Cost, Low Impact: ADP Workforce Now

      My overall experience with ADP Workforce Now was disappointing, especially when it came to navigating the site's resources. When I started managing this system, I found that there was limited knowledge about the information it contained and how to access it. Whenever a new situation came up, only the administrator could handle it, which was a problem when employees tried to manage their benefit packages. On the positive side, ADP does offer a wide range of customizable services and has many integrations and resources that smaller providers don't have. For example, I missed the Life Mart package for employee discount programs when we switched platforms. However, the software's navigation is challenging due to too many links, and the system lacks substance. It's essentially a portal connecting other insurance and investment platforms, and doesn't offer as much functionality as you'd expect for the price. It might be suitable for a large organization that needs daily reporting, but for a small company, it's too complex with too little customization. I ended up choosing AD.

      September 8, 2024

    • Sophia W

      Convenient HR Management on the Go: ADP Workforce Now Mobile App Review

      The mobile app of ADP Workforce Now is very convenient, it allows me to manage HR tasks on the go

      September 3, 2024

    • Rose

      ADP: Your Ultimate Payroll Solution

      I had a good experience with ADP and would use it again. It was easy to use and navigate, even with little training. However, I found some reports difficult to use and they didn't produce the results I expected based on their titles.

      August 27, 2024

    • Virginia

      ADP Workforce Now: Excellent Reporting for Informed Decisions

      The reporting feature of ADP Workforce Now is excellent, it provides detailed reports that help in making informed business decisions

      August 17, 2024

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