What is JivoChat?
Pros from reviewers
-
Straightforward installation: The installation process of JivoChat is simple and straightforward, similar to setting up a Google Analytics account, allowing users to quickly implement it on their websites
-
Real-time notifications: JivoChat notifies users with a sound when a new visitor lands on their homepage, enabling them to welcome the visitor and offer help instantly
-
Easy to use: JivoChat is user-friendly with an excellent interface and an appealing aesthetic, making it easy for users to navigate and utilize its features
-
Comprehensive features in one plan: JivoChat provides all standard features in one plan, eliminating the need for multiple plans or additional costs for essential features
-
Integration with other platforms: JivoChat integrates seamlessly with Facebook, Telegram, and Viber, simplifying the task of managing messages across multiple platforms and ensuring no potential customers are missed.
Cons from reviewers
-
No built-in direct audio calling feature: Although JivoChat offers a callback feature, it lacks a built-in direct audio calling feature, which could assist customers who have difficulty expressing themselves in live chat.
-
Poor customer service: Some users have reported that JivoChat's customer service is unresponsive and disregards client needs, even when they wish to purchase more
-
Lack of language options: Despite its many features, JivoChat does not offer a German version, which can be a problem for non-English speaking users
-
Limited FAQ references: The software does not provide the ability to give customers references to frequently asked questions, leading to repeated similar queries
-
High cost for small businesses: The monthly cost per agent can be prohibitive for smaller businesses, making it difficult for them to utilize the software
Main features
Starting Price
Free Plan
Use canned responses to save time
Analyze visitor behavior with heatmaps
Track performances with an integrated CRM
Engage through the phone or videocalls
Improve team efficiency
Starting Price
$19
/ user / month
Free Plan
No
Use canned responses to save time
Analyze visitor behavior with heatmaps
Track performances with an integrated CRM
Engage through the phone or videocalls
Improve team efficiency
How JivoChat compare to similar software?
Product
Price
$19
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is JivoChat best for according to our reviewers?
Website Owners: JivoChat is an excellent tool for website owners who want to interact directly with their visitors. It offers intelligent features that can convert visitors into buyers after a short chat, including a pop-up window with a custom message that encourages conversation
Social Media Managers: JivoChat is ideal for social media managers due to its integration with Facebook, Telegram, and Viber. This feature simplifies the task of managing messages across multiple platforms, allowing all messages to be responded to within the platform
Small Businesses: Small businesses can benefit from JivoChat's user-friendly interface and pre-set responses that simplify client communication. However, the monthly cost per agent may be a challenge for some
Businesses Seeking Lead Generation: JivoChat can help businesses generate more leads and integrates seamlessly with other business applications such as CRM and mail. However, some users wish it had more configuration options for certain features
Businesses with Mobile Workforces: JivoChat's mobile usability enhances the overall experience, allowing for quick responses to potential new clients. The mobile apps are stable for both iOS and Android, making it a good choice for businesses with mobile workforces.
JivoChat Reviews
4.1
JivoChat rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
28 JivoChat Reviews
-
Noemi G
Jivochat Boosts Customer Acquisition
The live chat feature of Jivochat lets me interact with clients anytime, allowing for quick responses to potential new clients. Its mobile usability enhances my overall experience. However, I would appreciate a detailed manual with examples for all features.
May 27, 2024
-
Jovie
JivoChat's Agent Monitoring: A Team Leader's Perspective
As a team leader, I appreciate JivoChat's agent monitoring feature which allows me to oversee my team's performance and provide necessary feedback
May 21, 2024
-
Nancy D
Experiencing Exceptional Customer Service with Jivochat
I must say, Jivochat is quite the revelation! This company appears to be a strong supporter of innovative industries like DECKER LIMITED. Their customer service is refreshingly unique, they take their time to respond to detailed inquiries, ensuring they provide the most accurate information. When they do respond, it's with a friendly Hi sir, what can we help with, which I find quite personable. It's clear they're deeply involved in their work, which is a testament to their commitment.
May 14, 2024
-
Rebecca W
Exceeding the Average with JivoChat
JivoChat has all the standard features included in one plan. However, it doesn't offer the ability to give customers references to frequently asked questions, resulting in repeated similar queries. I moved to JivoChat from LiveChat because the latter has limited features based on the plan and price, while JivoChat provides all standard features in one plan.
May 7, 2024
-
Jordan B
JivoChat: Streamlining Customer Communication
As a customer service manager, I've found JivoChat to be an invaluable tool in streamlining our communication processes
April 30, 2024
-
Cordelia M
Double Billing and Customer Service Adventure with Jivochat
I've had the unique experience of being billed twice by Jivochat, but after reaching out to them multiple times over the course of a month, I'm still eagerly awaiting their response. It's a thrilling test of patience! The app itself is quite decent, but the customer service journey has been an adventure in itself. It's definitely an experience to remember!
April 21, 2024
-
Patricia E
Experiencing JivoChat: A Testimony of Excellent Customer Service and High Security Standards
Absolutely love JivoChat! This company is based internationally, which gives it a unique global perspective. Their customer service is always there to help, and they've implemented a unique security feature where they send a code to your email when you want to delete your account. This ensures that only you can make changes to your account, which I find very reassuring. I had to reach out to them once and ended up having a longer chat with a representative. It felt like they were really taking the time to understand my issue and not rushing to close the chat. It's possible the representative was new or even a bot, but I appreciate their thoroughness. I did have a bit of a hiccup with receiving the email for the deletion code, but after a few attempts, it worked out. It's clear that JivoChat is committed to maintaining high security standards. I'm really impressed with their dedication to customer safety and satisfaction!
April 14, 2024
-
Fletcher G
Exploring the Unique Features and Benefits of JivoChat Software
Here's my enthusiastic take on JivoChat software: First off, Jivo Chat Phone has a unique feature - it doesn't have voicemail. This ensures that all communication is live and direct, fostering real-time interaction. Secondly, the business email feature is innovative - you forward your email to Jivo Chat and then email customers back from a different address. This adds an extra layer of security and privacy to your business communication. Thirdly, Jivo Chat has a unique feature where if agents don't close the chat, all communication, including texts, calls, and emails, will be directed to that agent, even if they're contacting a different number. This ensures that your customers always have a dedicated point of contact, enhancing their experience. Fourthly, Jivo Chat has a firm policy on refunds. I invested in a one-year subscription for five agents and discovered that some of the features weren't as I expected. However, this pushed me to explore the software more and I found other useful features that I hadn't initially considered. I used it for 14 days and while I wasn't able to get a refund, the experience taught me a lot about my business communication needs. I didn't get a chance to try the webchat, but I'm sure it's as innovative and efficient as the other features. Overall, Jivo Chat is a unique solution for business communication that encourages exploration and adaptation.
April 13, 2024
