10 Best Alternatives to JivoChat in December 2024

I find JivoChat a great alternative to Intercom, primarily because of its cost-effectiveness. Unlike Intercom, JivoChat offers a free plan and their premium plans are considerably cheaper. This allows small businesses to enjoy advanced chat features without breaking the bank. Secondly, JivoChat supports more channels such as phone calls, emails, Facebook, Telegram and Viber, all integrated into one platform. This is particularly useful for businesses aiming to provide multi-channel support. Furthermore, JivoChat supports multiple languages, making it a perfect choice for businesses with an international customer base. Lastly, the user-friendly interface and easy setup process make it an attractive option for those who value simplicity and convenience.

As a user of both JivoChat and Intercom, I've noticed several key differences. JivoChat is primarily a live chat software designed for businesses to communicate with their customers in real time. It is easy to install, supports multiple languages, and can be integrated with popular platforms like Wordpress and Shopify. JivoChat also offers call features, where customers can request a callback.

On the other side, Intercom is much more than just a chat platform. It's a customer messaging platform that allows businesses to communicate with customers through various channels such as email, in-app messages, and push notifications. It also offers more advanced features like customer segmentation and automation. However, Intercom tends to be more expensive than JivoChat.

Overall, the main difference lies in their focus and functionality: JivoChat is more focused on live chat and call features while Intercom provides a broader range of customer communication and engagement tools.

JivoChat has more positive reviews than Drift: 93 vs 91

JivoChat is better at value for money than Drift: 4.5 vs 4.1

Drift has more features than JivoChat: 151 vs 77

I believe JivoChat is a good alternative to Drift due to several reasons. First, JivoChat provides an all-in-one business messenger that teams use to talk to customers everywhere such as live chat, phone, email, and social. This makes it a versatile tool for customer engagement. Second, it's more affordable than Drift, making it a great choice for small businesses and startups. Third, JivoChat supports multiple languages which makes it convenient for global businesses. It also offers features like proactive chat invitations, visitor information, offline messages, and much more. Lastly, users have praised JivoChat for its user-friendly interface and excellent customer support. Therefore, if you're looking for a cost-effective and versatile live chat tool, JivoChat could be a great alternative to Drift.

When looking to compare, I used both JivoChat and Drift, and I've found some significant differences between them. JivoChat is a business messenger tool that combines many communication channels into a single application. It offers features like automatic translator, callback option, and mobile apps, making it more convenient for customer support. On the other hand, Drift is more than just a chat tool; it's a conversational marketing platform. It uses AI to automate and personalize your conversations with customers, leading to better engagement and conversion rates. Drift also integrates with numerous other platforms for seamless marketing automation.

While JivoChat focuses on providing an all-in-one customer communication channel, Drift emphasizes automating and personalizing customer conversations. Therefore, the choice between these two software depends on your specific business needs and objectives.

JivoChat has better positive reviews than Freshchat: 93 vs 79

JivoChat is better at customer support than Freshchat: 4.5 vs 4.2

JivoChat is better at value for money than Freshchat: 4.5 vs 4.0

Freshchat has more options than JivoChat: 79 vs 77

I find JivoChat to be a great alternative to FreshChat due to its robust features and cost-effectiveness. JivoChat offers real-time visitor monitoring, which allows businesses to track website visitors and initiate live chats proactively. It's omnichannel, meaning it integrates with social media platforms as well as email, enhancing customer communication. Furthermore, unlike FreshChat, JivoChat provides free access to some of its services, making it an economical choice for small businesses or start-ups. The user-friendly interface and smooth operation make it easy even for non-tech savvy users. Plus, it supports multiple languages, making it suitable for global businesses. The offline messages feature ensures you never miss a customer query even when you're not online. Overall, JivoChat offers a comprehensive chat solution at an affordable price.

As a user of both JivoChat and Freshchat, I've noticed several key differences between the two. JivoChat is an all-in-one business communicator that is designed to be more than just a chat system. It allows businesses to connect with customers through various channels like phone, email, Facebook, and more. It also supports multiple languages and offers features such as visitor tracking and smart triggers.

On the other hand, Freshchat is a part of the Freshworks suite of business software. It focuses more on being a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. While it does offer multi-channel messaging, it doesn't have as wide a range as JivoChat. However, it integrates seamlessly with other Freshworks products which can be a significant advantage for businesses already using this suite.

LiveChat has better positive reviews compared to JivoChat: 96 vs 93

LiveChat is better at customer service than JivoChat: 4.6 vs 4.5

LiveChat is more user friendly than JivoChat: 4.7 vs 4.5

JivoChat has more options than LiveChat: 77 vs 59

Freshdesk has better positive reviews compared to JivoChat: 94 vs 93

Freshdesk is better at customer service than JivoChat: 4.7 vs 4.5

JivoChat is better at value for money than Freshdesk: 4.5 vs 4.3

Freshdesk is more versatile than JivoChat: 94 vs 77

Birdeye has better positive reviews compared to JivoChat: 95 vs 93

Birdeye is more versatile than JivoChat: 139 vs 77

LiveAgent has more positive reviews than JivoChat: 97 vs 93

LiveAgent is better at support than JivoChat: 4.8 vs 4.5

LiveAgent pricing plans are more competitive than JivoChat: 4.6 vs 4.5

JivoChat is more versatile than LiveAgent: 77 vs 62

Tidio has more positive reviews than JivoChat: 96 vs 93

Tidio is better at support than JivoChat: 4.7 vs 4.5

Tidio is more user friendly than JivoChat: 4.7 vs 4.5

Tidio is better at value for money than JivoChat: 4.6 vs 4.5

JivoChat is better at number of features than Tidio: 77 vs 64

Proprofs chat has better positive reviews than JivoChat: 98 vs 93

Proprofs chat is better at customer support than JivoChat: 5.0 vs 4.5

Proprofs chat pricing plans are more competitive than JivoChat: 4.6 vs 4.5

JivoChat is more versatile than Proprofs chat: 77 vs 29