What is JivoChat?
Pros from reviewers
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Straightforward installation: The installation process of JivoChat is simple and straightforward, similar to setting up a Google Analytics account, allowing users to quickly implement it on their websites
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Real-time notifications: JivoChat notifies users with a sound when a new visitor lands on their homepage, enabling them to welcome the visitor and offer help instantly
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Easy to use: JivoChat is user-friendly with an excellent interface and an appealing aesthetic, making it easy for users to navigate and utilize its features
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Comprehensive features in one plan: JivoChat provides all standard features in one plan, eliminating the need for multiple plans or additional costs for essential features
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Integration with other platforms: JivoChat integrates seamlessly with Facebook, Telegram, and Viber, simplifying the task of managing messages across multiple platforms and ensuring no potential customers are missed.
Cons from reviewers
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No built-in direct audio calling feature: Although JivoChat offers a callback feature, it lacks a built-in direct audio calling feature, which could assist customers who have difficulty expressing themselves in live chat.
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Poor customer service: Some users have reported that JivoChat's customer service is unresponsive and disregards client needs, even when they wish to purchase more
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Lack of language options: Despite its many features, JivoChat does not offer a German version, which can be a problem for non-English speaking users
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Limited FAQ references: The software does not provide the ability to give customers references to frequently asked questions, leading to repeated similar queries
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High cost for small businesses: The monthly cost per agent can be prohibitive for smaller businesses, making it difficult for them to utilize the software
Main features
Starting Price
Free Plan
Use canned responses to save time
Analyze visitor behavior with heatmaps
Track performances with an integrated CRM
Engage through the phone or videocalls
Improve team efficiency
Starting Price
$19
/ user / month
Free Plan
No
Use canned responses to save time
Analyze visitor behavior with heatmaps
Track performances with an integrated CRM
Engage through the phone or videocalls
Improve team efficiency
How JivoChat compare to similar software?
Product
Price
$19
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is JivoChat best for according to our reviewers?
Website Owners: JivoChat is an excellent tool for website owners who want to interact directly with their visitors. It offers intelligent features that can convert visitors into buyers after a short chat, including a pop-up window with a custom message that encourages conversation
Social Media Managers: JivoChat is ideal for social media managers due to its integration with Facebook, Telegram, and Viber. This feature simplifies the task of managing messages across multiple platforms, allowing all messages to be responded to within the platform
Small Businesses: Small businesses can benefit from JivoChat's user-friendly interface and pre-set responses that simplify client communication. However, the monthly cost per agent may be a challenge for some
Businesses Seeking Lead Generation: JivoChat can help businesses generate more leads and integrates seamlessly with other business applications such as CRM and mail. However, some users wish it had more configuration options for certain features
Businesses with Mobile Workforces: JivoChat's mobile usability enhances the overall experience, allowing for quick responses to potential new clients. The mobile apps are stable for both iOS and Android, making it a good choice for businesses with mobile workforces.
JivoChat Reviews
4.1
JivoChat rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
28 JivoChat Reviews
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Christina S
JivoChat: A Unique Tool for Team Discipline and Quality Service
I absolutely adore JivoChat! It's such a unique software that really keeps my team on their toes. They have this interesting feature where they charge $29 per agent per month, which encourages my staff to log in and out on time. It's a great way to ensure discipline and punctuality. Sure, it might seem a bit challenging if an agent forgets to log out, but it's a fantastic learning curve for us all. It's a premium service that guarantees quality, and I find it quite user-friendly once you get the hang of it. While there are free and unlimited user options like tawk.to, or even less expensive options like Tidio, JivoChat stands out with its unique features and quality service. I would highly recommend giving their trial a shot. I can assure you, you'll be tempted to go for the full version!
August 3, 2024
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Arthur Johnson
Boosting Lead Generation with JivoChat's Proactive Chat Invitations
As a sales representative, I've seen a noticeable increase in lead generation since we started using JivoChat's proactive chat invitations
July 28, 2024
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Vance G
Efficiency Boosted with Multi-Channel Software
The software's multi-channel feature has allowed me to consolidate all our customer interactions into one platform, significantly improving efficiency
July 22, 2024
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Sable M
Seek ANY Other Option
I wouldn't recommend JivoChat to anyone. It's a massive time sink. It's user-friendly until you require assistance, then their customer service vanishes. They respond late and disregard client needs, even when you wish to purchase more. I selected JivoChat due to its simple installation.
July 15, 2024
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Gerald G
Exceptional 24/7 Customer Support: A Review of JivoChat
As an operations manager, the 24/7 customer support provided by JivoChat has been exceptional in resolving any issues promptly.
July 6, 2024
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Zachary R
JivoChat: A Game-Changer for Customized Client Communication
As a project manager, the ability to customize JivoChat according to our specific needs has been a game-changer in managing client communication
June 29, 2024
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Renata
Thriving with Jivochat's Affiliate Program: A Personal Experience
Absolutely Loving Jivochat's Affiliate Program! I must say, Jivochat has an incredible affiliate program that you should definitely consider joining! I've been earning some fantastic affiliate income with Jivochat and I highly recommend it to anyone looking for a reliable partner. Their support team has been super responsive and helpful whenever I've had questions about my withdrawal requests. It's been a breeze working with them!
June 25, 2024
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Julie A
Indispensable Tool for Every Customer-Centric Business
JivoChat is an innovative tool that allows me to interact with customers on my website. Its standout feature is its integration with Facebook, Telegram, and Viber, which simplifies the task of managing messages across multiple platforms. With JivoChat, I can respond to all messages within the platform, ensuring I don't miss any potential customers. I also appreciate the callback feature that helps me stay connected with customers. While JivoChat is a good fit for my website as it is, I believe it could be improved by adding a built-in direct audio calling feature to assist customers who have difficulty expressing themselves in live chat.
June 18, 2024
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Samuel W
Excellent Website Solution with JivoChat
JivoChat helps me generate more leads and integrates seamlessly with other business applications such as CRM, mail, etc. However, I wish it had more configuration options for certain features. I chose JivoChat for its price and functionality.
June 8, 2024
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Jose Brown
Seamless Integration and Exceptional Service with Jivochat
I was genuinely surprised when I discovered Jivochat integrated seamlessly with my AOL software when I needed AOL assistance. They even went the extra mile to use the AOL logo to create a shortcut on my desktop, which I found to be a thoughtful touch. When they proposed a package over $1, I realized the value they were offering and quickly jumped on the opportunity. As another reviewer pointed out, this company deserves recognition for their innovative approach.
June 3, 2024
