What is Confluence?
Pros from reviewers
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User-friendly Interface: Despite some negative reviews, many users find Confluence to be a decent tool with a user-friendly interface. It is straightforward and effective, with easy-to-use security settings, filters, and place setups
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Adaptability: Confluence is adaptable and can be customized to meet the specific needs of a team or project. While some users find it challenging to accomplish tasks without addons, these addons have become a standard in IT development, offering the flexibility to tailor the software to specific needs.
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Effective Collaboration Tool: Confluence is an excellent tool for team collaboration, enabling users to work together seamlessly and efficiently. It provides a platform for sharing ideas, documents, and project updates, fostering a collaborative work environment
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Excellent Tools: Confluence provides excellent tools for project management and team collaboration. These tools are comparable, if not superior, to other similar tools in the market, like Zendesk
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Agile Project Management: Confluence, along with Jira, is a great tool for managing multi-task agile projects. It offers features like kanban boards that help in tracking and managing tasks effectively. It is not just suitable for QA but for all departments, making it a versatile tool
Cons from reviewers
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Essential tools hidden behind paywalls: Users have reported that essential tools for basic Agile are hidden behind additional paywalls, making it difficult to get proper story point statistics
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Difficulty in deleting account: Despite clearly stating the desire to delete an account, users have reported that it took over a year to delete their account and all related data on Confluence
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Permanent deletion of crucial data: Users have reported that Confluence permanently deleted crucial disaster recovery procedures for their team simply because they didn't log into the account for a few months
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Poor customer support: Despite being a high-tier customer, users have reported that they were never contacted by their account manager and had to create over 100 support tickets for assistance
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Poor ergonomics and ease of use: Users have reported a decline in ergonomics and ease of use, making it difficult to navigate and use the software effectively.
Main features
Starting Price
Free Plan
Knowledge base management
Risk management
Feedback management
Get feedback, get better
Connect your tools
Starting Price
N/A
Free Plan
No
Knowledge base management
Risk management
Feedback management
Get feedback, get better
Connect your tools
How Confluence compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Document360 and Confluence are two top-tier knowledge management platforms, each catering to different organizational needs. Understanding their key differences will help you decide which solution fits best with your business requirements.
One of the main distinctions between Document360 and Confluence lies in their core focus. Document360 is a specialized knowledge base platform designed primarily for creating structured, self-service documentation. Its clean, intuitive interface simplifies content creation, categorization, and version control, making it ideal for teams focused on developing product documentation, user manuals, and help centers. The platform is purpose-built for companies needing a robust, stand-alone knowledge management solution with powerful features such as role-based access, in-depth analytics, and multi-language support.
Confluence, developed by Atlassian, is more of a general-purpose collaboration tool. While it can be used to manage knowledge bases, its...
Confluence
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Slab and Confluence are both popular knowledge management and collaboration platforms, but they differ significantly in their approach, features, and target audiences. The primary distinction lies in their scope and complexity. Slab is designed as a modern, streamlined knowledge base solution, focusing on simplicity and ease of use. It excels in creating a clean, organized repository of information that's easily searchable and accessible. Confluence, on the other hand, is a more comprehensive wiki-style platform that offers extensive customization options and integrates deeply with other Atlassian products.
Another key difference is their target audience. Slab is particularly appealing to startups and smaller teams that value a clean, uncluttered workspace and prioritize quick information retrieval. Confluence, with its broader feature set, is often favored by larger organizations with complex workflows and diverse collaboration needs.
The user interface and navigation also differ...
Confluence
Teamwork made easy
Slab
Slab is a knowledge hub for the modern workplace.
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Slite and Confluence are two prominent collaboration tools designed to enhance productivity and streamline communication within teams. While both platforms offer similar functionalities, there are key differences that can guide your choice between the two.
One of the most notable distinctions is the user interface and overall user experience. Slite is celebrated for its clean, minimalist design, making it particularly user-friendly and easy to navigate. This simplicity allows team members to quickly create and organize notes, fostering seamless collaboration. Confluence, on the other hand, is known for its comprehensive feature set, which can offer more functionality but may come with a steeper learning curve for new users.
Scalability is another crucial factor to consider. Slite is well-suited for small to medium-sized teams looking for straightforward collaboration and knowledge-sharing solutions. Its cloud-based nature allows team members to access and edit documents from anywhere...
Confluence
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Who is Confluence best for according to our reviewers?
High-Tier Customers: Despite the product working as advertised, high-tier customers may have a negative experience with Confluence due to poor customer support. This group may need to create numerous support tickets for assistance
IT Teams: Confluence is a valuable tool for IT departments. It provides a range of tools that are comparable to other software like Zendesk. However, these teams may find it challenging to accomplish tasks without addons
Project Managers: These professionals can use Confluence to manage multi-task agile projects. The software's kanban board and security settings are particularly useful for this group
Agile Teams: While Confluence is designed for agile use, some users find it difficult to get proper story point statistics. This group may also be frustrated by the additional costs associated with accessing essential agile tools
Dissatisfied Users: Users who have had a negative experience with Confluence's customer service or billing system may find the software unsuitable. This group may also be frustrated by the difficulty of deleting their accounts.
Confluence Reviews
4.0
Confluence rating
4.2
Ease of use
4.3
Customer service
4.3
Value for money
4.1
Likelihood to recommend
4.3
Features
20 Confluence Reviews
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Williams
Exceptional Customer Support: Confluence's Responsive and Helpful Assistance
The customer support for Confluence is top-notch. Whenever we've had issues or questions, they've been responsive and helpful
August 20, 2024
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Johnny Smith
Confluence Mobile App: Unbelievably Convenient and Feature-Packed!
The mobile app for Confluence is surprisingly robust. I can access documents, leave comments, and even edit pages from my phone, which is incredibly convenient when I'm on the go
August 13, 2024
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Matthew N
Exploring the Unique Customer Service and Billing System of Confluence
I've found Confluence's customer service to be as unique as Etsy's. They stand firm on their policies, ensuring a consistent experience for all users. The billing system is quite meticulous; if you or someone else grants a person/agent access to the sites, you need to be specific about which site you're granting access to. If not, it will apply to all sites and automatically adjust the plan. For instance, three agents are free, but four agents will transition to the standard plan. This was a fascinating discovery when I first saw the bills and it prompted me to delve deeper into my usage history. It's quite an adventure navigating through their customer service!
August 5, 2024
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Steven Williams
Enhanced Communication and Efficiency with Confluence's Commenting Feature
The ability to add comments and feedback directly on Confluence pages has greatly improved our team's communication. It's much more efficient than email threads or meetings
July 30, 2024
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Irene Smith
Efficient and Accurate Search Functionality in Confluence
I've been impressed by the search functionality in Confluence. It's quick, accurate, and makes finding specific documents or information a breeze
July 21, 2024
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Grace G
Great Inside, Tough Exit: A Confluence Review
The tools provided by Confluence are excellent and I personally haven't encountered any problems when comparing it to the Zendesk tools we previously used. However, I do acknowledge that it's quite challenging to accomplish anything without addons, which is becoming a standard in IT development these days. The real issues begin when you attempt to close your account, which is rather difficult. Fortunately, the European data protection laws came to my rescue in this situation. If you're also having trouble deleting your Atlassian account because you're the billing contact for a free product, I recommend writing to their support and requesting deletion of the (free trial) products. After that, you should be all set.
July 15, 2024
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Olivia Garcia
Confluence Shines, Jira Falls Short!
I'm not sure why there are so many negative reviews! Jira is actually a decent tool, but the problem is that managers often don't know how to use it effectively and end up turning it into a tool for micro-management. However, Confluence is an excellent collaboration tool and I can't imagine my team functioning without it!
July 6, 2024
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Philip E
Transforming Project Management with Jira and Confluence
I initially thought that Jira and Confluence were only suitable for QA, but boy, was I wrong! These tools are absolutely fantastic for managing multi-task agile projects. We've implemented them across all our departments and the feedback has been overwhelmingly positive. The kanban board, in particular, has been a game-changer for my team, aligning perfectly with our goals. The security settings, filters, and place setups are not only straightforward but also incredibly effective. I'm genuinely thrilled with how these tools have transformed our project management!
June 30, 2024
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Scott Brown
Jira Use: A Stroke of Bad Luck
I am unfortunate to use Jira at work and its ergonomics and ease of use are rapidly disappearing. I am unsure how the product owners decide on the software's evolution, but so far, I can only see a decline in ergonomics and quality.
June 25, 2024
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Vincent M
Discovering the Innovation and Uniqueness of Confluence Software
This software is absolutely fantastic! It feels like they've taken inspiration from Microsoft Word, but added their own unique twist to it. It's as if their technical engineers are innovative thinkers, understanding the diverse ways in which we humans write. It's exciting to see how much you can achieve when you take the time to explore this software. It's one of the most unique software I've ever used. I'm amazed their stock price isn't through the roof!
June 17, 2024
