What is HelpCrunch?
Pros from reviewers
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Centralized customer communication: Helpcrunch allows for all customer interactions to be managed in one location, eliminating the risk of lost conversations and resulting in improved customer satisfaction
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User-friendly interface: The app is simple and enjoyable to use, making it easy for users to navigate and manage customer interactions
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Knowledge base feature: This feature is used to educate customers on how to use the app and solve minor issues without needing to reach out to support, saving time and resources
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Affordable pricing: Compared to other similar tools, Helpcrunch offers a more cost-effective solution, making it an ideal choice for small to medium businesses.
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Proactive messaging: Helpcrunch features proactive messages which can be used to engage with site visitors, potentially increasing customer engagement and conversion rates
Cons from reviewers
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Limited mobile app functionality: Some users have reported that the mobile app could use improvements, specifically in the display of metadata when a chat comes in, which is crucial information for some businesses
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Slow load times on poor internet connections: The web application can be somewhat heavy and slow to load when the internet connection is not strong
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Difficulty managing communications outside of business hours: Some users have found it challenging to manage communications with customers outside of business hours, as customers often leave messages expecting to interact with a live agent.
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Inability to change the subdomain: Some users have expressed dissatisfaction with the fact that they can't change the subdomain, even when they have the widget on multiple sites
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Occasional bugs and missing functionalities: Some users have reported occasional bugs and missing basic functionalities at lower price points
Main features
Starting Price
Free Plan
Email marketing
Automated messages
Reporting and analytics
Live chat
Help desk
Starting Price
$176
/ month
Free Plan
No
Email marketing
Automated messages
Reporting and analytics
Live chat
Help desk
How HelpCrunch compare to similar software?
Product
Price
$176
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is HelpCrunch best for according to our reviewers?
Website Owners: Helpcrunch is ideal for website owners as it offers a very affordable entry level, has a low impact on site's performance, and is extremely responsive on tablets and mobile phones. This ensures that they rarely miss a chat due to its speed.
Mobile Users: For those who need to provide support on the go, Helpcrunch's mobile app is invaluable. It allows users to respond to customers instantly, which is vital during the initial stages of a software release
Customer Support Professionals: These are individuals who handle customer queries and complaints. Helpcrunch is ideal for them as it centralizes customer communications, provides a dashboard for articles, and enables them to manage all customer interactions in one location
Sales Teams: Helpcrunch is beneficial for sales teams as it assists with lead generation. The proactive messages feature can be used to engage with site visitors, potentially converting them into customers
Small and Medium Businesses: Helpcrunch is perfect for small and medium businesses as it's simple to implement and manage. It merges a knowledge base and chat into one solution, eliminating the need for a complex ticketing system
HelpCrunch Reviews
4.6
HelpCrunch rating
29 HelpCrunch Reviews
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Bobby Brown
CRM Integration: A Marketing Professional's Perspective
As a marketing professional, I appreciate the software's ability to integrate with our existing CRM system, making it easier to track and analyze customer behavior
August 11, 2024
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Arthur Johnson
Effective Chat Tool for Customer Interaction and Feedback
I use HelpCrunch as my primary tool for various customer interactions. It was simple to install and subscribe to via a WordPress plugin, and the interface is user-friendly, similar to Google Apps and Intercom, but much more affordable. The mobile app enables me to respond to customers instantly, which is vital during the initial stages of a software release. It offers good basic chat functionality, is cost-effective, and the price can scale as new features are added. It also has an aesthetically pleasing interface and allows me to capture customer's email addresses on a schedule. However, there are occasional bugs and some basic functionalities are missing at lower price points. I chose HelpCrunch because it seemed best for direct interaction and problem-solving, and other chat clients were either too focused on lead generation or too expensive for a small team. I switched to HelpCrunch from Intercom due to their slow response and higher cost.
August 6, 2024
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Madison
HelpCrunch: A Game-Changer for Small Business Customer Interactions
As a small business owner, the affordability and functionality of HelpCrunch have been instrumental in helping us manage customer interactions effectively
July 29, 2024
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Dalton D
HelpCrunch Scores a Perfect 5/5!
I've been searching for a live chat solution with a modern interface, targeted chat, and the ability to use on multiple websites without a hefty cost. I chose HelpCrunch for these reasons and would definitely recommend it. The team also provided quick and helpful responses to all my questions.
July 22, 2024
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Catherine Jones
HelpCrunch's User-Friendly Interface Boosts Team Productivity
The user-friendly interface of HelpCrunch has made it easy for our team to adapt and utilize its features to the fullest
July 14, 2024
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Denise Jones
Enhanced Customer Understanding and Service Improvement with HelpCrunch Analytics
The analytics provided by HelpCrunch have been instrumental in helping us understand our customers better and improve our services accordingly.
July 7, 2024
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Gis S
HC: The Engine Behind Our Business!
As a business dealing with customers daily, I find HelpCrunch invaluable for managing and communicating effectively with all customers. The user interface has been improving, though a more modern feel would be nice. However, functionality is more crucial for us. We switched to HelpCrunch from Intercom due to high costs and lack of needed functionality. I'm glad to hear a small UI update is expected this month for a more modern chat look.
June 30, 2024
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Beverly G
The Game-Changing Knowledge Base: Empowering Customer Self-Help and Support Efficiency
The knowledge base feature has been a game-changer for us, enabling us to provide self-help options for our customers, reducing the load on our support team
June 25, 2024
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Louis R
Excellent Substitute for Intercom
I believe that HelpCrunch is a fully transparent company with an excellent support team and well-constructed products such as live chat, knowledge base, and automated messages. Their pricing is fixed and not based on the number of active users, which I find to be a significant cost-saving compared to Intercom.
June 17, 2024
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Evelyn R
HelpCrunch: Our Top Solution
I believe HelpCrunch is the best solution for our customer support. We've been looking for alternatives to Intercom and considered Helpscout and Crisp. However, HelpCrunch turned out to be the best and is seven times cheaper than Intercom. They don't have a help desk yet, but I've been informed it's coming soon.
June 9, 2024
