What is CloudTalk?
Pros from reviewers
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Superb call quality: CloudTalk offers excellent call quality, even for international calls to countries like China, where most providers usually struggle. This ensures clear and effective communication
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User-friendly: CloudTalk is very user-friendly, requiring no specific knowledge to operate. This makes it easy for teams to adapt and start using the software quickly
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Cost-effective: CloudTalk is very cost-effective compared to other competitors. It offers all the necessary features at a very reasonable price, making it an affordable solution for businesses
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Feature-rich: CloudTalk is packed with features, including the ability to manage both inbound and outbound calls and SMS messaging, interactive voice responses, missed calls statistics, and more. These features provide businesses with the tools they need to manage their communications effectively.
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Integration with CRM systems: CloudTalk has prebuilt integrations with most CRM systems, including Zendesk. This allows for seamless data sharing and improved efficiency
Cons from reviewers
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Limited CRM integrations: While CloudTalk integrates well with popular CRM systems like Zendesk, it has been reported to have issues when integrating with homegrown CRM systems
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Outdated mobile app interface: Some users have found the interface of the CloudTalk mobile app to be outdated and not user-friendly
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Issues with call connectivity: Several users have reported issues with calls failing to come through or connect, and significant lags during conversations.
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High cost of outbound calls: While CloudTalk offers reasonable pricing for its services, some users have reported that the cost of outbound calls in certain areas is high
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Unreliable mobile and desktop apps: Some users have reported that the CloudTalk mobile and desktop apps are unreliable, with issues such as calls failing to transfer, SMS messages not being handled properly, and the app quitting in the background
2 months free across all plans on CloudTalk
Get 2 months free across all plans on CloudTalk and up to $100 savings with Secret.
Main features
Starting Price
Free Plan
Interactive voice response
Call recording
Multiple communication channels
Cloud-based phone system
Integrations
Starting Price
$25
/ user / month
Free Plan
No
Interactive voice response
Call recording
Multiple communication channels
Cloud-based phone system
Integrations
2 months free across all plans on CloudTalk
Get 2 months free across all plans on CloudTalk and up to $100 savings with Secret.
How CloudTalk compare to similar software?
Product
Price
$25
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Who is CloudTalk best for according to our reviewers?
Remote Teams: CloudTalk's cloud-based phone system is ideal for remote teams, as it allows them to make and receive calls from anywhere. However, some users have reported issues with the mobile app, suggesting it may be more suitable for teams primarily using desktop devices
Small to Medium-Sized Businesses: These businesses can benefit from CloudTalk's cost-effective solution for managing inbound and outbound calls and SMS messaging, including international traffic. The software is user-friendly and requires no specific knowledge to operate, making it ideal for businesses with limited technical resources
Dissatisfied Users of Other Services: Users who have experienced poor customer support, frequent dropped calls, or limited features with their previous service may find CloudTalk to be a superior alternative. It offers a free trial and easy integration with other software, making it a low-risk option for those looking to switch providers.
Sales Teams: CloudTalk's ability to provide local phone numbers in various countries at a fair initial payment and monthly fee makes it an ideal tool for sales teams. It also offers features like call tagging and note-taking, which can enhance sales operations
Customer Support Teams: CloudTalk offers prebuilt integrations with most CRM systems, including Zendesk, making it a suitable tool for customer support teams. It also provides features like interactive voice responses and call statistics that can aid decision-making
2 months free across all plans on CloudTalk
Get 2 months free across all plans on CloudTalk and up to $100 savings with Secret.
CloudTalk Reviews
4.6
CloudTalk rating
29 CloudTalk Reviews
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Richard E
CloudTalk: Seamless Scalability for Business Growth
The scalability of CloudTalk has been a major advantage for us. As our business has grown, we've been able to easily add new users and expand our capabilities.
October 20, 2024
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Julia
Efficient Cloud-Based Phone System at a Fair Price
I am using CloudTalk as a cloud-based phone system for our sales and customer support. It offers local phone numbers in our country for a fair initial payment and monthly fee, which is not common among competitors. The overall cost is reasonable and all necessary features are included in the basic plan. However, the mobile app feels outdated and the interface could be more user-friendly. Outbound calls are costly in our area, but this is standard for all products in the market. We chose CloudTalk for its local numbers and competitive pricing.
October 15, 2024
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Gerald
Communicating with Clients from Anywhere with CloudTalk.
CloudTalk enables me to make and receive calls in the United States from Spain. The provision of a USA phone number, numerous minutes, and an excellent platform makes the $4 monthly fee seem insignificant. As long as I have a good internet connection, I can communicate with my clients from literally anywhere.
October 8, 2024
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George E
Enhanced Customer Satisfaction with CloudTalk's Call Routing
The call routing feature in CloudTalk has ensured that our customers are always directed to the most appropriate agent. This has greatly improved our customer satisfaction rates
October 1, 2024
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Charles E
Reliable CloudTalk: Ensuring Uninterrupted 24/7 Operations
I've been impressed with the reliability of CloudTalk. We've experienced virtually no downtime since implementing it, which is critical for our 24/7 operation
September 21, 2024
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Philip J
CloudTalk Tops the Market!
I've been using CloudTalk, a powerful and customizable cloud-based phone system, for about three months now without any issues. It works perfectly for our organization and I highly recommend their services and professional support.
September 15, 2024
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Nicholas Johnson
Effortless Call Center Software Solution
I've had a fantastic experience with CloudTalk, particularly during the COVID times. It has enabled us to remain efficient and organized. The call quality, encompassing both sound and video, is superb and the support is excellent. It integrates seamlessly with HubSpot, letting us monitor all our calls and engagement. We're already satisfied with CloudTalk's call center software as it stands, but they persist in enhancing and introducing new features, so I'm confident it will improve even more over time. I opted for CloudTalk because it's superior, quicker, less expensive, and has good integrations. I transitioned to CloudTalk from Aircall because it's a better, faster, and cheaper alternative with superior integrations.
September 9, 2024
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Cheryl N
CloudTalk: A Multifunctional Tool with Excellent Dashboard Control
I consider CloudTalk to be an exceptional app, especially as it enables me to do more than just make calls. The dashboard they offer is outstanding, providing me with the control I need to better analyze my calls and achieve enhanced results. The features that my team and I value the most include the ability to send and receive SMS from contacts, use tags to categorize calls, and leave notes at any time, even after a call has ended. It feels like a real phone, allowing me to do more with a single app. Moreover, the statistics dashboard is excellent. Initially, I was less satisfied with some technical issues we faced during integration with our CRM. I chose CloudTalk because, after speaking with the sales manager, I immediately recognized their flexibility in adapting to customer needs and their readiness to provide assistance, which is a significant advantage over other tools. I switched to CloudTalk because our previous program had limited features and didn't allow us to fully control inbound or outbound calls.
September 3, 2024
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Alexander Davis
CloudTalk Analytics: Enhancing Team Performance
As a manager, I appreciate the detailed analytics provided by CloudTalk. It helps me monitor team performance and identify areas for improvement
August 24, 2024
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Amy E
Exemplary Experience with Cloudtalk: A User's Perspective
I've been a dedicated user of the Cloudtalk platform for over a year now, and my small team and I have been making an impressive 2, outbound calls per month! Our experience has been nothing short of fantastic, with zero dropped calls and excellent call quality. The speed at which they process requests for local phone numbers is truly remarkable, often within just an hour! While the user interface may have a classic feel to it, the newly designed statistics overview pages are sleek and modern. I'm eagerly looking forward to seeing the rest of the interface receive a similar update. The customer service is absolutely top-notch, with lightning-fast responses to queries via chat, even on weekends!
August 18, 2024
