What is Vonage?
Pros from reviewers
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Provides great value for money: Vonage offers excellent services at a reasonable cost, making it a cost-effective solution for businesses
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Excellent smartphone app: The Vonage smartphone app is highly functional and user-friendly, allowing for business communication on the go
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Enhances business image: Vonage can make even small businesses appear larger, enhancing their professional image
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Cloud-based system: Vonage Business Communications is a cloud-based system, freeing businesses from the limitations of traditional phone lines or internet availability.
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Ease of use and management: Vonage is user-friendly, making it easy to manage and operate, especially for small to medium businesses
Cons from reviewers
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Poor third-party app integration: While Vonage claims to integrate with many third-party apps, the experience has been less than satisfactory, with some users finding it difficult to integrate with apps such as ZohoCRM and Connectwise
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Lack of professionalism from phone representatives: Some business owners have reported a lack of professionalism from Vonage's phone representatives, with issues such as being transferred to overseas sales reps who fail to follow up, unnecessary requests for business verification, and doubts about the authenticity of positive reviews.
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Overcharging and complicated billing process: Some users have reported being consistently overcharged and finding the billing process extremely complicated, with hours spent reviewing invoices and arguing for corrections
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Poor customer support: The customer support has been described as awful by some users, with long wait times to explain needs, constant changes in account managers, and limited review periods for overcharging issues
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Issues with SMS integration and support: Despite the software being user-friendly, there have been issues with SMS integration and support, with poor service and no timely responses from Neximo, Vonage's service for SMS integration
$2,500 in API credits for 1 year on Vonage
Get $2,500 in API credits for 1 year on Vonage and up to $2,500 savings with Secret.
Main features
Starting Price
Free Plan
Maximize sales with intelligent routing
Measure your customer interactions with analytics
Turn conversations into sales
Get relevant software integrations
Create the solutions you need
Starting Price
N/A
Free Plan
No
Maximize sales with intelligent routing
Measure your customer interactions with analytics
Turn conversations into sales
Get relevant software integrations
Create the solutions you need
$2,500 in API credits for 1 year on Vonage
Get $2,500 in API credits for 1 year on Vonage and up to $2,500 savings with Secret.
How Vonage compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
$2,500 in API credits for 1 year on Vonage
Save up to $2,500
Google Voice and Vonage are both popular VoIP solutions, offering businesses essential communication features such as calling, texting, and voicemail. While both services aim to streamline business communication, several key differences between the two platforms can help guide your decision.
The primary difference between Google Voice and Vonage lies in their approach to communication services. Google Voice is a straightforward, cloud-based phone service that integrates seamlessly with Google Workspace, making it an excellent choice for small businesses already using Google's suite of tools like Gmail and Google Calendar. Its features include call forwarding, voicemail transcription, and basic texting, with a user-friendly interface that is easy to adopt for individuals or small teams. Google Voice is ideal for those seeking a simple, cost-effective solution without needing extensive customization or advanced features.
Vonage, on the other hand, is designed for businesses with more...
Vonage
Unified communications solutions
$2,500 in API credits for 1 year on Vonage
Save up to $2,500
Google Voice
Communicate smarter: One number, multiple devices.
When comparing Vonage and Twilio, it's essential to recognize the distinct features and offerings that set these communication platforms apart. One of the primary differences lies in their core focus and product suites.
Vonage primarily focuses on providing a comprehensive suite of communication tools, including voice calls, messaging, and video conferencing solutions. It caters to businesses seeking a reliable platform for managing various communication channels efficiently. With its emphasis on seamless integration and user-friendly interface, Vonage is well-suited for companies looking to streamline their communication processes and enhance customer engagement.
On the other hand, Twilio distinguishes itself with its developer-friendly approach and extensive customization options. It offers a wide range of APIs and tools that empower businesses to build custom communication solutions tailored to their specific requirements. Twilio's flexibility and scalability make it an attractive...
Who is Vonage best for according to our reviewers?
Small to Medium Businesses: Vonage is ideal for small to medium businesses, providing great value for money and making even small businesses seem larger
Businesses Needing SMS Integration: Despite some issues with support, Vonage is user-friendly with a good interface and easy integration with other tools, including SMS
Small Business Owners: Vonage offers a solution for small business owners looking for cost-effective and efficient phone services, including fax capabilities
Businesses Seeking Personalized Support: Vonage provides a personal consultant to their customers, offering knowledgeable and ready assistance for any issues.
Remote Agents: Vonage enables businesses to have remote agents with ease, despite some issues with customer support and billing
$2,500 in API credits for 1 year on Vonage
Get $2,500 in API credits for 1 year on Vonage and up to $2,500 savings with Secret.
Vonage Reviews
4.7
Vonage rating
4.1
Ease of use
3.7
Customer service
3.8
Value for money
3.9
Likelihood to recommend
4.1
Features
24 Vonage Reviews
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Arthur Johnson
Vonage's Scalability: A Game-Changer for Growing Businesses
The scalability of Vonage is a major advantage. As my business grew, it was easy to add new lines and features
September 17, 2024
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Roger Johnson
Unmatched Reliability: Vonage Shines Even During Peak Hours
The reliability of Vonage is unmatched. Even during peak business hours, I've experienced no drop in call quality or service availability.
September 10, 2024
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Danielle
Enhancing Business Professionalism and Efficiency with Vonage's Virtual Receptionist
I've been using Vonage's virtual receptionist feature and it has significantly improved my business's professionalism and efficiency
September 1, 2024
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Randy Davis
Exploring Vonage: A User's Perspective
My experience with Vonage has been average due to issues with SMS integration and support. Despite the software being user-friendly with a good interface and easy integration with other tools, the product support has been disappointing. Their service for SMS integration and support, Neximo, has been poor with no timely responses. I switched to Vonage Business Communications because of poor audio quality with the previous product.
August 27, 2024
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Melissa G
Vonage's Impressive Versatility: Seamless Remote Team Collaboration with Video Conferencing
The versatility of Vonage is impressive. I particularly appreciate the video conferencing feature which has made remote team collaboration seamless
August 18, 2024
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Betty A
Commendable Customer Service at Vonage
The customer service at Vonage is commendable. They were quick to resolve my technical issues, ensuring minimal disruption to my business operations
August 12, 2024
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Hannah E
Satisfied Vonage User
I've been using Vonage's excellent VOIP phone system for my business since 211. Whenever I encounter problems, they always provide top-notch support. I appreciate their follow-up calls to ensure I'm satisfied with the support provided. They are a great company that truly values its customers.
August 3, 2024
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Hester
Excellent Service by José, Highly Recommended!
I've been using Vonage for nearly 2 years and it's been great so far. I appreciate that they provide a personal consultant to their customers. My consultant, Gilbert Hebbert, is very knowledgeable and always ready to help. I can reach out to him with any issue. This feature makes me feel personally connected as they already know who I am.
July 30, 2024
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Jordan A
Outstanding Customer Support
I had a great experience with Vonage, thanks to the excellent service and attention from Mr. José Bermudez. Despite my limited English proficiency, he was incredibly attentive and even spoke a little Portuguese to assist me. His dedication and effort to help me understand and answer my queries were commendable. I am truly grateful for his exceptional customer service. Keep up the good work, José!
July 20, 2024
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Ann N
Keeping Fingers Crossed for Vonage!
Wendell Carcache made my sign-up process with Vonage effortless. He exceeded expectations by assisting me with my technical issues, guiding me through the sign-up process and dashboard verification. I appreciate his help in making the addition of a business line hassle-free.
July 13, 2024
