What is 3CX?
Pros from reviewers
-
Affordable: Compared to other phone systems and VoIP providers, 3CX is more cost-effective, making it a viable option for small businesses
-
Mobile application: The mobile application allows users to manage calls even when they're not near their desk phone or abroad, providing flexibility and convenience
-
Video conferencing: The video conferencing feature saves users from the licensing and financial costs of other solutions, making it a cost-effective choice for remote meetings
-
Support for all vendors: 3CX supports all vendors, making it easy to establish connections with other branches and integrate with various devices and platforms.
-
Easy setup and use: 3CX is simple to set up and use, making it a preferred choice over open source applications that require more effort
Cons from reviewers
-
Delayed phone book updates: When a new user is added to the system, the phone book of some phones takes about 15-20 minutes to update
-
Limited customization: Users have expressed a desire for more customization options, such as the ability to personalize the ringer on their softphone or desk phone
-
Poor call quality: Some users have reported poor sound quality during calls, with frequent restarts required to maintain functionality
-
Provisioning issues: There have been complaints about the provisioning of the softphone, particularly in organizations with high employee turnover, where a login/logout functionality on the desktop app would be beneficial.
-
Lack of native features: 3CX lacks certain native features such as Caller ID and SMS function, which some users find inconvenient
Main features
Starting Price
Free Plan
Flexible communication options
Cost effective solution
Top-notch security
Easy integration
Powerful collaboration tools
Starting Price
N/A
Free Plan
No
Flexible communication options
Cost effective solution
Top-notch security
Easy integration
Powerful collaboration tools
How 3CX compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is 3CX best for according to our reviewers?
Start-ups: 3CX is a reliable software that runs 24/7 without any problems. It is suitable for both start-ups and larger companies, with reasonable pricing and integration with other apps like Hubspot
Small to Medium Businesses: These businesses can benefit from 3CX's affordability and ease of use. The software provides all necessary features and works well on various devices and platforms. It also allows for worldwide usage, even with limited internet access
Large Organizations with Multiple Branches: 3CX is suitable for large organizations that need to establish connections with other branches. It supports all vendors and allows for easy setup of communications and necessary equipment for internal phone use
Remote Workers: The mobile application of 3CX allows users to manage calls even when they're not near their desk phone or abroad. This makes it ideal for remote workers or those who frequently travel for work
Businesses Seeking On-Premise Solutions: For businesses that prefer not to use cloud telephony, 3CX offers the option for an on-premise solution. It's a comprehensive phone system with no additional costs and can be deployed on the cloud, private cloud, or on-premise.
3CX Reviews
4.4
3CX rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.3
Likelihood to recommend
4.4
Features
29 3CX Reviews
-
Marilyn
Exploring the Unique Features and Benefits of 3CX's Hosted Cloud Subscriptions
I wholeheartedly recommend 3CX's hosted cloud subscriptions! The basic features are just the tip of the iceberg. The 3CX app, as seen in other ratings on the Google Play Store, has a unique feature that encourages you to speak with confidence and enthusiasm, even when set at 175%. My team and I are always aware of our connectivity status thanks to the 'connectivity' banner displayed in the app, keeping us on our toes. We experience exciting interruptions that keep our workday dynamic. Callers often report a unique phone quality that sets us apart. This feature persists even outside of our company network, with 4G or 5G mobile connections and high-speed internet. We've tested it on different smartphones and everyone reports a distinctive performance across all networks. We're using 3CX Startup Pro, and it's thrilling to see that they offer us the opportunity to upgrade to a higher subscription for an even better performance. We're eagerly planning to explore different services within the 3CX suite!
October 22, 2024
-
Michelle Williams
Chatting with Irina on 3CX
I had a chat with Irina who was extremely helpful and patient with me. It also appeared that she was a native English speaker, which was fantastic.
October 13, 2024
-
Xavier M
The Benefits of 3CX's Live Chat Feature for Tech Support Executives
As a tech support executive, I find the live chat feature of 3CX very helpful. It allows me to provide real-time assistance to our customers
October 8, 2024
-
Amanda
Excellent 3CX Software Review
I find the live chat feature of 3cx extremely helpful, providing quick solutions to problems. I received great support from Mr. Michael and I'm grateful for his assistance.
September 28, 2024
-
Tindra M
An Ideal Business Phone Solution: 3CX
My overall experience with 3CX has been extremely positive. Prior to using 3CX, I was using Asterisk, which was decent but lacked a comprehensive telephone system for businesses. 3CX, on the other hand, is an ideal phone system for businesses and stands out as one of the best products in the market for SIP and VOIP telephone systems. It has been working flawlessly for me, making it difficult to pinpoint any negatives. I transitioned to 3CX from Asterisk because, despite Asterisk being open source and not a bad product, the time it took to resolve issues led me to seek a reliable commercial alternative. The vendor responded favorably to my feedback, concurring that 3CX is fully scalable and perfect for connecting teams, customers, and remote workers as my business continues to expand.
September 23, 2024
-
Stephen S
Efficient Web-Based Agent Assistance
The online chat support for 3cx is effective, with the option to call an agent or transition the chat into a voice call being particularly useful. The agents appear well-informed and provide valuable assistance in setting up or modifying system configurations. Although I've only used this service a few times, I've found it extremely helpful.
September 16, 2024
-
William
Phone Systems Still Thrive with 3CX's Usability
I believe that 3CX is the best choice for both small and large businesses, and even for customers who don't want to use cloud telephony, as it offers the option for an on-premise solution. It's a comprehensive phone system with no additional costs and can be deployed on the cloud, private cloud, or on-premise. Some features are still in beta, but they are already active and any issues are closely monitored by support to get them out of beta as quickly as possible. I initially chose 3CX for calling, but during the full lockdown and due to performance issues, we switched to Zoom for online meetings. We moved to 3CX due to numerous bugs and the cost. I appreciate the vendor's response and their pleasure in hearing that 3CX was very useful for our business during the lockdown.
September 10, 2024
-
Dalton M
Enhanced Mobility: 3CX Keeps Remote Workers Connected Anywhere
As a remote worker, I appreciate the mobility that 3CX provides. With its mobile apps, I can stay connected with my team from anywhere
September 3, 2024
-
Mary N
3CX: The Solution for Your Call Center and VoIP Requirements
Overall, I'm very satisfied with 3CX and have no complaints. I value all its features, particularly the ease of setup, the ability to locate call logs and recordings, and its comprehensive dashboard. When we needed to increase our concurrent calls, their local partner was very responsive and resolved the issue immediately. The only downside is the provisioning of the softphone, as we have a high turnover of employees. I wish 3CX had a login/logout functionality on the desktop app to avoid constant provisioning. However, this is a minor issue and not a deal breaker. We chose 3CX over VitalPBX because it was more cost-effective and we were not comfortable using an Asterisk-based system. We also found the design of Vicidial outdated. We switched from Freepbx and Dialfire to 3CX because Freepbx was difficult to set up and Dialfire was laggy. I appreciate 3CX's response to my review in August 2022.
August 25, 2024
-
Megan G
Excellent Customer Service with 3CX
I am extremely impressed with 3cx's fantastic customer support and amazing system. It's like the Swiss knife of enterprise communications.
August 18, 2024
