What is Walkme?
Pros from reviewers
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Ease of customer self-onboarding: WalkMe simplifies the onboarding process for new customers, allowing customer success teams to focus on renewals and expansions with existing clients
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Interactive digital walkthroughs: WalkMe provides interactive digital walkthroughs that make it easy for customers to understand and use a platform without needing help from a support team
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High level of customization: WalkMe offers a high level of customization, with intuitive triggers and flows that are easy to use and train others on
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Enhanced customer relationships: WalkMe enhances customer relationships by making interactions smoother and easier, providing numerous excellent tools and features with minimal limitations.
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Detailed user education: WalkMe allows customer success and UX teams to execute detailed user education without the need for extensive involvement from an engineering team
Cons from reviewers
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Time-consuming to master all functionalities: WalkMe is a comprehensive platform and mastering all its functionalities can be time-consuming, particularly for those not skilled in JavaScript and CSS
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Limited hosting capabilities: WalkMe does not support hosting resources like videos and documents, only allowing for the addition of private links.
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Difficult to manage during frequent updates: The WalkMe software can be challenging to manage when frequent updates to the digital walkthroughs are needed, especially during periods of significant changes to the platform
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Steep learning curve: Despite its many features, some users have found that the learning curve for WalkMe was steeper than anticipated
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Poor customer support: Some users have reported that WalkMe's support team stopped responding to their queries and struggled to finalize their cancellation request
Main features
Starting Price
Free Plan
Artificial Intelligence
Cloud-based Platform
Cross-Platform Adaptability
Analytics and Automation
Interactive Guidance
Starting Price
N/A
Free Plan
No
Artificial Intelligence
Cloud-based Platform
Cross-Platform Adaptability
Analytics and Automation
Interactive Guidance
How Walkme compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Walkme best for according to our reviewers?
New Employees: WalkMe is user-friendly and allows for easy creation of various tools to assist users and train new employees, with the ability to track their training progress through reports
Web Design Agencies: These agencies can use WalkMe to help their end users better understand and use their software, making their platform more intuitive and user-friendly
Customer Success Teams: WalkMe allows these teams to focus on renewals and expansions with existing clients by speeding up the onboarding process for new customers. It also enables them to execute detailed user education without the need for extensive involvement from the engineering team
React Native Developers: Despite some users having issues with support and cancellation, WalkMe offers integration with React Native, which can be beneficial for developers working with this framework
Non-Technical Individuals: WalkMe is easy to use for non-technical individuals, allowing them to create any type of WalkMe function. However, it may be more suitable for form-based applications than complex non-linear ones.
Walkme Reviews
4.5
Walkme rating
3.5
Ease of use
4.5
Customer service
3.9
Value for money
4.0
Likelihood to recommend
4.3
Features
18 Walkme Reviews
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Lawrence S
Superb Tool for Product Walkthroughs and Onboarding
I consider WalkMe a fantastic tool with a multitude of features that aid in product adoption and onboarding issues resolution. It has extensive features that help in creating walkthroughs, onboarding lists, and tool tips. However, I find it challenging to navigate and locate items. I value the vendor's response and their suggestion to utilize the Customer Community and Playbook resources. They provide a plethora of resources and templates to optimize the use of their Digital Adoption Platform. I am excited to continue our discussions on the Customer Community.
August 5, 2024
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Denise B
WalkMe: A Commitment to Excellence
Lastly, the continual updates and improvements to WalkMe show a commitment to excellence. It's clear that the team behind this software is dedicated to providing the best possible product.
July 29, 2024
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Marilyn M
Tailoring WalkMe: Unleashing Customization for Optimal Fit
The customization options in WalkMe are a major plus. I can tailor the software to fit my specific needs, which has been incredibly beneficial
July 23, 2024
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Andrea
WalkMe: Remarkable Reduction in User Errors
I've noticed a significant reduction in user errors since implementing WalkMe. The software's ability to guide users through complex processes is remarkable
July 15, 2024
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Henry
Exceptional Customer Support: WalkMe's Responsive and Knowledgeable Team
The customer support team for WalkMe is exceptional. They are responsive, knowledgeable, and always ready to assist
July 9, 2024
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Kenneth Rodriguez
Enhanced Efficiency: WalkMe's Interoperability with Other Platforms
I appreciate how WalkMe can be integrated with other platforms I use regularly. This interoperability has greatly enhanced my efficiency
July 2, 2024
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David
Exceptional Tool for Customer Engagement
I consider WalkMe to be innovative and intelligent. It has greatly enhanced our customer relationships by making interactions smoother and easier. The software provides numerous excellent tools and features, with minimal limitations. However, the learning curve was steeper than anticipated, though I haven't faced any real problems or inconveniences. The vendor responded positively to my feedback, acknowledged my insights, and pointed out resources to fully utilize their platform. They also invited me to explore their new features.
June 23, 2024
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John Rodriguez
Streamlining Digital Adoption with Walkme
I find Walkme to be very user-friendly, allowing me to easily create various tools to assist users and train new employees. I can also track their training progress through reports. It's useful to be able to separate materials for different clients and create segments for faster rule application. However, it doesn't support hosting resources like videos and documents, only adding their private links.
June 15, 2024
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Bryan N
Revolutionizing Employee Training with WalkMe's Interactive Walkthroughs
WalkMe has revolutionized the way I train new employees. Its interactive walkthroughs have made it easier than ever to get my team up to speed
June 8, 2024
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Arthur S
Endless Possibilities with WalkMe!
I find WalkMe useful in assisting our customers to understand our complex application process on our website. It simplifies the process and offers valuable insights, making it more user-friendly. However, there is a learning curve to create useful tools and it's quite costly. I appreciate the vendor's response, recognizing their improvements in data and analytics. They also provide resources and templates to overcome the learning curve. I'm interested in learning more about their new features.
June 2, 2024
