What is Heap?
Pros from reviewers
-
Comprehensive User Journey Tracking: Heap allows for detailed tracking of every step of a user's journey, making it possible to identify areas for improvement and locate bugs that may have otherwise gone unnoticed
-
Automatic Data Gathering: Heap automatically gathers customer data, tracking behaviors such as product interest and search categories, providing valuable insights and analytics for swift analysis and marketing funnel initiation
-
Customizable Segments and Events: Heap offers excellent flexibility for customizing segments and events, allowing users to create their own building blocks for dashboards and gain a deeper understanding of user activity on their platform
-
High-Quality Tool: Despite a learning curve and the need for some initial setup, the quality of Heap as a tool for user journey analytics and its user-friendly nature across various disciplines within an organization make it a valuable addition to any toolbox
-
Real-Time Data Access: Heap provides access to real-time data, which can be crucial in troubleshooting client issues by tracking their click history, and its reporting feature is straightforward and easy to narrow down to a specific user, time, browser, and more.
Cons from reviewers
-
Poor communication: Some users have reported poor communication experiences with the company, and there are no loyalty rewards for long-term customers
-
Complex implementation: Despite the numerous tutorials and excellent customer service, using and implementing Heap can be a challenging task, requiring a significant learning curve
-
Time-consuming setup: Initial setup for reporting and analyzing, such as creating events and mapping pages, can be time-consuming, although it doesn't need to be updated once done
-
Limited data export: Heap only allows exporting up to a certain number of rows, requiring multiple exports, and some users have found the interface to be outdated.
-
Cost justification: It can take some time to determine if Heap is the right solution and to justify its cost, despite the immediate benefits once the contract is signed
Main features
Starting Price
Free Plan
Integration Capabilities
Comprehensive Data Collection
Funnel Analysis
Autocapture Technology
Data Visualization
Starting Price
N/A
Free Plan
No
Integration Capabilities
Comprehensive Data Collection
Funnel Analysis
Autocapture Technology
Data Visualization
How Heap compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Heap best for according to our reviewers?
Website Owners: These are individuals or businesses that own and operate websites. Heap is beneficial to them as it allows for a granular understanding of user experience on their websites. It tracks every user action, enabling the analysis of funnels, clicks, user behaviors, and more
Marketing Teams: These are groups responsible for promoting a product or service. Heap is advantageous to them as it automatically gathers customer data, tracking behaviors such as product interest and search categories. This enables swift analysis and marketing funnel initiation, although it does require a technical understanding
Customer Service Teams: These are teams that interact with customers to handle their inquiries and resolve issues. Heap is helpful to them as it provides access to real-time data, which is vital in troubleshooting client issues by tracking their click history. It also allows for easy reporting and narrowing down to specific user details
Digital Analysts: These are professionals who analyze digital data to understand user behavior. Heap is useful to them as it provides automatic tracking of every user action, eliminating the need for custom labeling and reducing tag maintenance expenses. It also allows for the establishment of past events and conversions
Laundry Service Users: These are individuals or businesses that use laundry services. Heap is beneficial to them as it provides a straightforward booking process and timely collection and return of laundry. It also offers excellent communication and clear invoicing.
Heap Reviews
4.7
Heap rating
4.0
Ease of use
4.5
Customer service
4.5
Value for money
4.2
Likelihood to recommend
4.5
Features
29 Heap Reviews
-
Mark M
Heap's A/B Testing: Empowering Growth Strategies with Data
As a growth hacker, I've found Heap's A/B testing feature to be incredibly powerful. It's helped us optimize our growth strategies with data-driven decisions
October 22, 2024
-
Jordan Jones
Streamlining Operations: Heap Integration Revolutionizes Our Tech Stack
As an operations manager, the ability to integrate Heap with other tools we use has streamlined our processes significantly. It's become an indispensable part of our tech stack.
October 13, 2024
-
Michael
Precise Pick-Up and Delivery Timing
I appreciate the accurate delivery and pick up time provided by Heap. They offer a quick turnaround and not only clean my clothes but also notice and treat stains.
October 8, 2024
-
Samantha C
Heap's Event Visualizer: A Game-Changer for Digital Strategy Optimization
As a digital strategist, Heap's event visualizer has been a key tool in understanding user behavior and optimizing our digital strategy
September 28, 2024
-
Kenneth Rodriguez
Great idea, but implementation needs improvement.
I appreciate the concept of the Heap software, but it needs improvement in execution. Despite paying a premium for delivery, it remains the most convenient method for us to get our dry-cleaning done. However, the delivery estimates have been inaccurate for our recent orders. Pick-ups have been cancelled last minute and our latest order was returned over an hour late, past 1pm, causing us to wait up for it.
September 21, 2024
-
Amber Smith
Prompt Customer Service Response from Heap
The customer service is quick to respond and has been very helpful with my questions! Keep doing a great job!
September 16, 2024
-
Lisa
Data Analytics Solutions that Pay for Themselves
From the sales process to implementation, I found Heap to be engaged and professional. They supplied us with excellent implementation materials, some of which I requested as slide decks to replicate for our clients. I value the access to real-time data, which has been vital in troubleshooting client issues by tracking their click history. Heap has been our go-to tool to demonstrate to clients that their mistakes led to "bugs" or issues, thus rebuilding their trust in our product. I find the reporting feature quite straightforward and easy to narrow down to a specific user, time, browser, and more. However, I wish the configuration required less internal development work. But given our complex product offering, our configuration is likely more complicated than most.
September 7, 2024
-
Keaton G
Crucial Insights: Heap's Predictive Analytics - A Crystal Ball for Business Owners
As a business owner, Heap's predictive analytics have been crucial in helping us forecast trends and make informed decisions. It's like having a crystal ball for your business
August 31, 2024
-
Jose Brown
Christmas Laundry 223 Software Review
The booking process was straightforward and timely, without any issues. I was very satisfied with my experience.
August 26, 2024
-
Laura W
Heap's Session Replay: A UX Designer's Game-Changer
As a UX designer, I've found Heap's session replay feature extremely useful. It provides clear insights into how users interact with our designs
August 18, 2024
