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18 Best Alternatives to Pendo in December 2024

Alternatives & Competitors to Pendo

1
Amplitude

25% off the Growth plan for 1 year
2
Mixpanel

1 year free
3
Walkme
4
FullStory
5
Heap
6
Intercom

1 year free on the Advanced plan
7
Smartlook
8
Glassbox
9
Adobe Analytics
10
Hotjar

1 month free on Business plan
11
Storylane

20% off all plans for 1 year
12
June Analytics

$450 in credits for the Growth plan (3 months)
13
Google Analytics
14
Lemon learning
15
Froged
16
UserGuiding
17
Totango
18
Featurebase

Here are competitors or alternatives to Pendo and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Pendo for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Pendo that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Pendo. Discover sofware like Amplitude, Mixpanel, Walkme or FullStory.

List of Alternatives to Pendo

From Customer Experience tools, we have selected the best alternatives to Pendo based on reviews for each solution and similarities with Pendo. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Amplitude

Online analytics platform

4.4 (24 reviews)

1 deal available | Redeemed by 306 members

Data Analytics Customer Experience

25% off the Growth plan for 1 year

Save up to $183

Amplitude analyzes the behavior of your online users, identifies trends and patterns and provides you with all the reports and data you need to make the right business decisions.

2. Mixpanel

Product analytics platform

4.4 (18 reviews)

1 deal available | Redeemed by 898 members

Data Analytics

1 year free

Save up to $50,000

Mixpanel is event-based analytics for builders who need answers from their data at their fingertips. When everyone in the organization can see—and learn from—the impact of their work, they are poised to make better decisions. Companies like Uber, Netflix, Pinterest, CNN, Samsara, and Yelp use Mixpanel to understand their customers, measure progress, and endeavor to make better decisions.

Why is Mixpanel a good alternative to Pendo?

I believe Pendo is a good alternative to Mixpanel for several reasons. Firstly, Pendo offers robust in-app messaging and guidance features that are not available in Mixpanel. This allows you to guide users through your product and improve their experience. Secondly, Pendo provides more detailed user path analysis, which can help you understand how users interact with your product. Thirdly, Pendo offers better integration options, making it easier to connect with other tools and platforms. Additionally, Pendo's support and customer service is considered superior by many users. Finally, while Mixpanel focuses more on event tracking, Pendo provides comprehensive product analytics along with user feedback capabilities which makes it more versatile for product teams. Thus, if you are looking for a tool that offers more than just analytics, Pendo might be the better choice.

What are the differences between Mixpanel and Pendo?

As a user, I find both Pendo and Mixpanel are product analytics platforms but they serve different objectives. Pendo primarily focuses on user experience, providing tools for user onboarding, feature adoption, customer satisfaction surveys, and in-app messaging. It's ideal for improving product engagement and understanding how users interact with your product.

Mixpanel, on the other hand, is more about providing detailed user analytics. It offers insights into user behavior across various touchpoints, allowing businesses to track customer journeys, funnel analysis, retention, and conversion rates. It's more data-driven and is particularly strong in its segmentation capabilities.

In summary, while there is some overlap, Pendo is more focused on enhancing the user experience within a product whereas Mixpanel provides deeper insights into user behavior across multiple channels.

3. Walkme

WalkMe: Guiding Your Digital Journey

4.5 (18 reviews)

Customer Experience

WalkMe is a digital adoption platform that enables businesses to simplify the online experience for their users. It provides step-by-step guidance and support, helping users to navigate websites, apps, or software efficiently. WalkMe's features include onboarding, performance support, and analytics to improve user engagement and productivity. It's a valuable tool for training, customer service, and reducing user errors.

Walkme compared to Pendo

Pendo is easy to use compared to Walkme: 4.0 vs 3.5

Pendo pricing plans are more competitive than Walkme: 4.3 vs 3.9

Why is Walkme a good alternative to Pendo?

I find Pendo to be a great alternative to WalkMe due to its robust and user-friendly features. Unlike WalkMe, Pendo not only offers onboarding and feature adoption but also provides product usage analytics which is critical for understanding user behavior. It has an intuitive interface that makes it easier to create in-app guides and walkthroughs without needing extensive technical knowledge.

Pendo's segmentation capabilities are more advanced, allowing you to target specific user groups based on their behavior or other attributes. Furthermore, it offers NPS surveys which can be valuable for gathering user feedback and improving the product experience. Lastly, many users have praised their customer support for being highly responsive and helpful. So, if you're looking for a comprehensive product experience platform that offers more than just user onboarding, Pendo could be the right choice for you.

What are the differences between Walkme and Pendo?

I have explored both Pendo and WalkMe, two leading digital adoption platforms, and discovered several differences. Pendo primarily focuses on product teams, providing features like user analytics, feedback, and in-app messaging to improve product experience. It allows for segmentation of users and tracking of their engagement which aids in understanding user behavior.

WalkMe, Conversely, is more about helping users navigate software applications with step-by-step guidance. It's ideal for complex applications as it helps in reducing the learning curve for new users. Also, WalkMe is often used for employee training purposes due to its interactive walkthroughs.

In essence, while both platforms aim to improve user experience, Pendo is more analytics-driven and aims at product optimization, while WalkMe focuses on user guidance and training.

4. FullStory

Complete insight, one digital experience story

4.3 (23 reviews)

Application Monitoring Data Analytics

FullStory is an advanced digital experience analytics platform. It is crafted to empower businesses with deep insights into user interactions, enabling them to optimize their digital presence and foster meaningful customer experiences leading to enhanced engagement and conversions.

5. Heap

Unlocking Efficiency, One Heap at a Time!

4.7 (29 reviews)

Customer Experience

Heap is a digital analytics platform that automatically captures and organizes customer behavioral data from websites and applications. It provides insights into user interactions, enabling businesses to make data-driven decisions. Features include event tracking, funnel and retention analysis, and user segmentation. It's designed to help improve customer experience, increase engagement, and optimize conversion rates.

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6. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1270 members

Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

7. Smartlook

Unleash the insights hidden within your data.

4.4 (29 reviews)

Application Monitoring

Smartlook offers a powerful analytics suite, engineered to unlock the full potential of your data. It streamlines the process of analyzing user behavior, enabling the creation of intuitive and compelling digital experiences. Engage your users with data-driven decisions.

8. Glassbox

Insight at every interaction

4.8 (29 reviews)

Customer Experience

Glassbox is a powerful analytics platform that provides businesses with complete visibility into their customers' digital journeys. By capturing, replaying, and analyzing every customer interaction on websites and mobile apps, Glassbox helps businesses understand user behavior, optimize conversions, and enhance the overall customer experience.

9. Adobe Analytics

Unleash the power of data

4.6 (19 reviews)

Data Analytics

Adobe Analytics is a powerful analytics tool that provides real-time data and detailed insights about customer interactions on websites and apps. It offers advanced segmentation, multi-channel data collection, and machine learning capabilities.

10. Hotjar

Easily improve user experience on your website

4.5 (27 reviews)

1 deal available | Redeemed by 777 members

Data Analytics

1 month free on Business plan

Save up to $99

Hotjar will allow you to understand the user behavior on your site as well as its strengths and weaknesses.

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Get access to all our 368+ Premium deals for only $149/year.

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11. Storylane

Interactive demos made simple.

4.6 (20 reviews)

1 deal available | Redeemed by 13 members

No-Code Development

20% off all plans for 1 year

Save up to $1,500

Storylane is a no-code platform that empowers you to create interactive product demos for customers. It simplifies the process of showcasing products by enabling you to build tailored, clickable demos that resonate with prospective clients.

12. June Analytics

Product analysis tool

4.7 (7 reviews)

1 deal available | Redeemed by 28 members

Data Analytics

$450 in credits for the Growth plan (3 months)

Save up to $450

The June platform analyzes your products and provides you with automatically generated personalized reports. You can thus follow relevant metrics, pilot your activity more efficiently and serenely accompany the growth of your company.

13. Google Analytics

Unlock the power of your data with Google Analytics

4.5 (27 reviews)

Data Analytics

Google Analytics brings the value of data-driven insights for businesses, allowing them to understand their website's performance, audience behavior, and marketing effectiveness. It provides a comprehensive set of tools and metrics to track and measure key performance indicators, analyze user behavior, optimize marketing campaigns, and make informed business decisions.

14. Lemon learning

Squeeze the Most Out of Your Software with Lemon Learning!

4.6 (18 reviews)

Educational

Lemon Learning is a digital adoption platform that helps users understand and navigate software applications. It provides interactive, in-app guidance and training to improve user adoption and productivity. The tool can be used for any web-based application, including CRM, ERP, HRIS, and more. It simplifies onboarding, reduces support costs, and accelerates the digital transformation of businesses.

15. Froged

Customer engagement platform

4.4 (26 reviews)

Customer Experience

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

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16. UserGuiding

No-code user onboarding, simple yet effective

4.6 (20 reviews)

Customer Experience

Show off your product by creating powerful walkthroughs and give your user a better understanding of what you do best.

17. Totango

Totango: Transforming Customer Success into Business Growth!

4.2 (20 reviews)

CRM

Totango is a customer success platform that helps businesses reduce churn, increase expansion, and improve customer satisfaction. It provides insights into customer behavior and health, enabling proactive engagement. Features include customer segmentation, success planning, campaign management, and predictive analytics. It's designed for SaaS companies but is adaptable to other industries.

18. Featurebase

Turn feedback into features that matter

(0 reviews)

Application Development Web Development

Featurebase is an intuitive and powerful platform designed to help teams manage and organize feature requests with ease.

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18 Best Alternatives to Pendo in December 2024

Alternatives & Competitors to Pendo

List of Alternatives to Pendo

1. Amplitude

Alice E

Seamless Integration and Enhanced Workflow: A Review

2. Mixpanel

Talia

Mixpanel: Empowering Customization for Tailored Analytics

3. Walkme

Lawrence S

Superb Tool for Product Walkthroughs and Onboarding

4. FullStory

Christopher M

FullStory's Funnel Analysis: A Game-Changer for Growth Hackers

5. Heap

Mark M

Heap's A/B Testing: Empowering Growth Strategies with Data

6. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

7. Smartlook

Maria F

Smartlook: An Affordable and Feature-Rich Solution for Enhancing Online Presence

8. Glassbox

Bryan

Precision Insight with Glassbox

9. Adobe Analytics

Wayne A

Adobe Analytics: A Smart & User-Friendly Platform for Insightful Data

10. Hotjar

Sandra

Comparing Hotjar with FullStory: A Review

11. Storylane

Larry Muller

Demonstrating Value Easily

12. June Analytics

Frank Smith

Highly Effective Training Resources and Competitive Pricing: A Review of June Analytics Software

13. Google Analytics

George Johnson

Google Analytics: Empowering In-Depth Data Analysis

14. Lemon learning

Peter R

Enhancing Software Skills: A Worthwhile Investment for Any Organization

15. Froged

Holden D

Great App!

16. UserGuiding

Eugene

Enhancing User Experience and Gaining Valuable Insights with UserGuiding

17. Totango

Marilyn Rodriguez

Responsive and Helpful: Totango's Exceptional Support Team

18. Featurebase