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8 Best Alternatives to Walkme in December 2024

Alternatives & Competitors to Walkme

1
Intercom

1 year free on the Advanced plan
2
Whatfix
3
Heap
4
FullStory
5
Hotjar

1 month free on Business plan
6
Pendo
7
Lemon learning
8
UserGuiding

Here are competitors or alternatives to Walkme and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Walkme for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Walkme that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Walkme. Discover sofware like Intercom, Whatfix, Heap or FullStory.

List of Alternatives to Walkme

From Customer Experience tools, we have selected the best alternatives to Walkme based on reviews for each solution and similarities with Walkme. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1270 members

Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

2. Whatfix

Empowering User Experience with Whatfix!

4.6 (19 reviews)

Application Development

Whatfix is a digital adoption platform that helps businesses streamline onboarding, training, and support processes. It provides interactive guides and in-app assistance to help users navigate software applications. Features include real-time analytics, task list creation, and multi-format content creation. It's designed to improve user engagement, productivity, and software utilization.

3. Heap

Unlocking Efficiency, One Heap at a Time!

4.7 (29 reviews)

Customer Experience

Heap is a digital analytics platform that automatically captures and organizes customer behavioral data from websites and applications. It provides insights into user interactions, enabling businesses to make data-driven decisions. Features include event tracking, funnel and retention analysis, and user segmentation. It's designed to help improve customer experience, increase engagement, and optimize conversion rates.

4. FullStory

Complete insight, one digital experience story

4.3 (23 reviews)

Application Monitoring Data Analytics

FullStory is an advanced digital experience analytics platform. It is crafted to empower businesses with deep insights into user interactions, enabling them to optimize their digital presence and foster meaningful customer experiences leading to enhanced engagement and conversions.

5. Hotjar

Easily improve user experience on your website

4.5 (27 reviews)

1 deal available | Redeemed by 777 members

Data Analytics

1 month free on Business plan

Save up to $99

Hotjar will allow you to understand the user behavior on your site as well as its strengths and weaknesses.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

6. Pendo

Empower your product experience

4.3 (16 reviews)

Customer Experience

Pendo is a product experience platform that provides user insight, user guidance, and user communication tools for digital product teams. It enables businesses to understand and guide users to create product experiences that customers love.

Pendo compared to Walkme

Pendo is easier to set up than Walkme: 4.0 vs 3.5

Pendo is more suitable for small businesses thanks to its good value for money than Walkme: 4.3 vs 3.9

Why is Pendo a good alternative to Walkme?

I find Pendo to be a great alternative to WalkMe due to its robust and user-friendly features. Unlike WalkMe, Pendo not only offers onboarding and feature adoption but also provides product usage analytics which is critical for understanding user behavior. It has an intuitive interface that makes it easier to create in-app guides and walkthroughs without needing extensive technical knowledge.

Pendo's segmentation capabilities are more advanced, allowing you to target specific user groups based on their behavior or other attributes. Furthermore, it offers NPS surveys which can be valuable for gathering user feedback and improving the product experience. Lastly, many users have praised their customer support for being highly responsive and helpful. So, if you're looking for a comprehensive product experience platform that offers more than just user onboarding, Pendo could be the right choice for you.

What are the differences between Pendo and Walkme?

I have explored both Pendo and WalkMe, two leading digital adoption platforms, and discovered several differences. Pendo primarily focuses on product teams, providing features like user analytics, feedback, and in-app messaging to improve product experience. It allows for segmentation of users and tracking of their engagement which aids in understanding user behavior.

WalkMe, Conversely, is more about helping users navigate software applications with step-by-step guidance. It's ideal for complex applications as it helps in reducing the learning curve for new users. Also, WalkMe is often used for employee training purposes due to its interactive walkthroughs.

In essence, while both platforms aim to improve user experience, Pendo is more analytics-driven and aims at product optimization, while WalkMe focuses on user guidance and training.

7. Lemon learning

Squeeze the Most Out of Your Software with Lemon Learning!

4.6 (18 reviews)

Educational

Lemon Learning is a digital adoption platform that helps users understand and navigate software applications. It provides interactive, in-app guidance and training to improve user adoption and productivity. The tool can be used for any web-based application, including CRM, ERP, HRIS, and more. It simplifies onboarding, reduces support costs, and accelerates the digital transformation of businesses.

8. UserGuiding

No-code user onboarding, simple yet effective

4.6 (20 reviews)

Customer Experience

Show off your product by creating powerful walkthroughs and give your user a better understanding of what you do best.

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8 Best Alternatives to Walkme in December 2024

Alternatives & Competitors to Walkme

List of Alternatives to Walkme

1. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

2. Whatfix

Sandra J

Customization Delight: Whatfix's Impressive UX Design Options

3. Heap

Mark M

Heap's A/B Testing: Empowering Growth Strategies with Data

4. FullStory

Christopher M

FullStory's Funnel Analysis: A Game-Changer for Growth Hackers

5. Hotjar

Sandra

Comparing Hotjar with FullStory: A Review

6. Pendo

Cheryl

Pendo: Ensuring Data Security and Compliance for IT Managers

7. Lemon learning

Peter R

Enhancing Software Skills: A Worthwhile Investment for Any Organization

8. UserGuiding

Eugene

Enhancing User Experience and Gaining Valuable Insights with UserGuiding