What is FullStory?
Pros from reviewers
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Excellent customer support: FullStory is known for its excellent customer support. Their team is always ready to assist customers in understanding the product and its pricing, making it a reliable choice for businesses
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Real-time user interaction analysis: FullStory provides real-time user interaction analysis, allowing businesses to understand the user's journey, identify pain points, and areas for improvement. This level of insight into user behavior is critical for identifying friction points and improving the user experience
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Comprehensive session replay functionality: One of the standout features of FullStory is its comprehensive session replay functionality. This feature allows businesses to precisely see how users are interacting with their website or app, which can be instrumental in troubleshooting issues and identifying areas for improvement
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Valuable metrics and analysis trends: FullStory records live user interactions, capturing a range of valuable metrics that can be customized for further analysis. It also offers built-in analysis trends, providing businesses with a deeper understanding of how visitors interact with their website or app.
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Easy setup and integration: FullStory is very easy to set up and integrate into existing systems. It even has an API that can be integrated into admin portals to assist in diagnosing customer problems
Cons from reviewers
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Difficulty finding specific sessions: Some users have reported difficulty in locating specific sessions they are interested in. This can make the process of analyzing user interactions more time-consuming and less efficient
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High pricing: FullStory's pricing packages have been criticized for being too high, with some users experiencing sudden and significant price increases. This has led to dissatisfaction among customers who feel the cost is not justified by the value they receive from the software
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Inaccurate 'Rage Click' feature: The 'Rage Click' feature, which is intended to identify points of user frustration, has been reported as sometimes being inaccurate. This can lead to misinterpretations of user behavior and potentially misguided efforts to improve user experience
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Poor mobile experience: While FullStory can be used on a mobile web browser, some users have reported that the mobile experience could be improved. This could limit the usability of the software for those who primarily use mobile devices for their work.
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Limited data transfer capabilities: FullStory does not currently allow for the transfer of collected metric data to other analytics platforms like Tableau. This restricts the ability to conduct further data analysis and can be a hindrance for users who rely on other platforms for their data analysis needs
Main features
Starting Price
Free Plan
Session replay
Segment discovery
Funnel analysis
Performance metrics
Omni-search
Starting Price
N/A
Free Plan
No
Session replay
Segment discovery
Funnel analysis
Performance metrics
Omni-search
How FullStory compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Hotjar and FullStory are known web analytics tools that provide insights into user behavior and website interactions. Although they share objectives, there are distinctions between these two platforms, particularly in terms of their data collection and analysis approaches.
Hotjar is designed with a user interface focusing on offering an array of tools to optimize websites. It provides features such as heatmaps, session recordings, and surveys to help businesses gain an understanding of how users navigate through their websites and engage with the content. By visualizing data and identifying areas where users encounter difficulties, Hotjar enables businesses to make decisions based on data-driven insights for enhancing user experience. Moreover, real-time data synchronization empowers businesses to track user behavior instantly, allowing them to adapt quickly and optimize their websites accordingly.
On the other hand, FullStory specializes in session replay and detailed user analytics....
Who is FullStory best for according to our reviewers?
Customer Support Teams: FullStory allows these groups to see exact client actions, helping them understand platform usage and problem areas, and providing them with the necessary data to improve customer support
Developers and Analysts: These users can benefit from FullStory's APIs and data extraction capabilities, although some may wish for longer data storage periods and the ability to transfer data to other analytics platforms
Website Owners: These individuals can use FullStory to gain a comprehensive understanding of how users interact with their website, identifying areas of struggle and potential improvements
Sales Teams: While some sales teams may find FullStory useful for understanding customer behavior, others have expressed dissatisfaction with the company's sales tactics and pricing strategies.
Product Managers: FullStory provides these professionals with valuable insights into user behavior, helping them identify bugs, areas for improvement, and user pain points, although some may desire more advanced AI integration for easier session identification
FullStory Reviews
4.3
FullStory rating
4.5
Ease of use
4.5
Customer service
4.1
Value for money
4.3
Likelihood to recommend
4.5
Features
23 FullStory Reviews
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Christopher M
FullStory's Funnel Analysis: A Game-Changer for Growth Hackers
As a growth hacker, I've found FullStory's funnel analysis feature to be incredibly valuable. It allows me to identify where users are dropping off in our conversion funnel and implement strategies to improve retention
September 7, 2024
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Ivan S
Fullstory: Real-Time Insights, Automated Screen Captures, and Analytics at Your Fingertips
I value how FullStory enhances our support departments by letting us see precise client actions. It also gives our product teams a clearer understanding of platform usage and problem areas. The software provides rich visualizations and accurate data, allowing admins to sift through data, pinpoint problem areas, and see exactly what our clients are doing. This is extremely beneficial from a support perspective, as it lets us see the exact actions and keystrokes made by the end user. My only minor issue is with the system's 'Rage Click' feature, which can sometimes be inaccurate. I've looked into many cases and I'm not entirely confident in its accuracy.
August 31, 2024
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Juan
Unleashing User Experience Analytics Potential with FullStory
I think FullStory is a fantastic tool for analyzing user interactions with websites and apps. It's crucial for improving user experiences because of its strong capabilities, user-friendly interface, and effective analytics. I highly recommend FullStory to any company or group looking to enhance their online presence and satisfy their users. One of its standout features is the comprehensive session replay functionality. Real-time user interaction analysis has helped me understand the user's journey, pain points, and areas for improvement. This level of insight into user behavior is critical for identifying friction points and improving the user experience. I absolutely adore this feature! So far, I have no complaints and am thoroughly enjoying the software.
August 26, 2024
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Teresa
Cutting-edge Software, Disappointing Customer Service and Unreasonable Price Hike
I found the FullStory software to be excellent - it was user-friendly and extremely helpful for debugging issues and monitoring usage abuse. However, I was let down by the service and pricing packages. The cost for the basic package was raised from $199 to $899, a 450% increase, which I found excessive. When I voiced my concern, particularly as I had referred a new client, they did not acknowledge my role as an existing partner bringing in a customer and did not make any concessions or offer me the old price as a one-time exception. Despite my loyalty as a customer and partner, no exception was made. I initially chose FullStory because it was easy to get started with and I could identify users by inputting certain parameters.
August 20, 2024
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Hannah G
FullStory: A Game-Changer for Product Managers
As a product manager, FullStory has been a game-changer. It allows me to see exactly how users interact with our product, helping me make data-driven decisions that have significantly improved our product-market fit
August 12, 2024
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Ethan Williams
High Cost for Limited Features and Functionality
Fullstory gives me a solid understanding of how visitors interact with my website, highlighting their clicks and time spent. However, I believe the return on investment is low considering its cost. Of all its features, I only find the website session recording beneficial. After watching a few sessions, I can identify areas for optimization. But, additional recorded sessions don't seem to add much value. Also, it's not realistically possible to review all recorded sessions.
August 6, 2024
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Odessa M
Reducing Cart Abandonment with FullStory
As an e-commerce manager, FullStory has helped me reduce cart abandonment rates. By watching session replays, I was able to identify and fix issues in our checkout process that were causing users to leave without completing their purchase
July 28, 2024
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Charles C
Exemplary Customer Service Experience with FullStory
I'm absolutely thrilled with FullStory! I signed up for a full year's subscription from 5.7.219 to 5.7.22 and I was so impressed with their proactive approach. When I decided to cancel my subscription to avoid automatic renewal, they were quick to respond and immediately transitioned my account to a free plan. This meant I could still enjoy their services without any additional cost until my subscription ended on 5.7.22. What's more, they sent me a simplified invoice that was free of unnecessary details. It was so refreshing to see an invoice that was straightforward and easy to understand, without the usual clutter of addresses and company names. I'm confident that our tax authorities will appreciate this streamlined approach, saving me time and effort. I wholeheartedly recommend FullStory for their efficient service and customer-friendly approach. It's a joy to use their service!
July 21, 2024
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Sharon Rodriguez
FullStory: A UX Designer's Front-Row Seat to User Interactions
As a UX designer, FullStory has been instrumental in helping me understand user interactions on our platform. It's like having a front-row seat to the user's journey, which is invaluable for improving design and functionality
July 15, 2024
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Anthony Rodriguez
Monitor User Interactions and Identify Pain Points with FullStory
I find FullStory to be an extremely useful tool for analyzing user experience on our website. It records live user interactions with our web application, capturing a range of valuable metrics that can be customized for further analysis. Integrating FullStory into our product was simple and straightforward, thanks to clear documentation and excellent customer support. I appreciate the built-in analysis trends that FullStory offers. It provides APIs for data extraction, but I wish I could transfer the collected metric data to an analytics platform like Tableau, which is currently not an option. I would suggest FullStory to consider incorporating an environment similar to Tableau for further data analysis. A drawback is that the stored metrics don't last beyond 90 to 100 days, so we had to write Java code to transfer data from FullStory to our databases. However, FullStory does provide APIs to facilitate this data transfer.
July 7, 2024
